There are several reasons your Snapchat might be green instead of Yellow. But you can fix it if you know what to do.
Why Is Snapchat Green?
This is a question that many people might be asking if they log in and their Snapchat is showing green instead of yellow. The best answer is it’s tied to the recent updates they have been doing with the video part of the app.
It’s not meant to turn green while you are logging in or when you first start it, so it’s some kind of glitch that Snapchat is working on within their app.
There are some things you can do in the meantime to clear the glitch and get it working as it should again. You will only need to take a bit of time and try them out. This way, you can get your app working as it should in record time.
Fix: Log Out and Log In
Sometimes the app just needs an old-fashioned restart. To do this, you can uninstall it from the device and then re-download it and sign back in. Many times, this will solve the issue, and you’ll be able to use the app.
If it doesn’t, you might need to look at the device itself and what can be done there. Sometimes devices just get old, and you need to update them with a new one. If you are finding that your device won’t update any longer, this might be your only solution.
Fix 2: Clear the Cache
If you clear your cache from time to time, you will be able to get rid of a lot of the bugs that you are dealing with. If it’s something your phone is doing, then clearing your cache is going to help a lot.
You also can get rid of things that might be clogging up your phone or that are causing it to run slow. This can improve the overall usage of your phone and improve how you upload and send messages.
If this doesn’t work for you, you might need to look at getting a new device. Your device might just be too old.
When a device gets outdated, it can’t update properly any longer. This can cause issues with the apps on it because they may require your device to be a certain operating system.
If your device is unable to update that far, then it won’t work for you, and you will be forced to use a PC or get a newer device.
Fix 3: Update the App
It might just be a simple need to update your software. You should check not just the app but also the phone and see if there are any updates that might be able to help your phone.
Sometimes the phone needs an update in order to run the software properly. If your device has the newest update, then you should check the app and see if it needs an update. It might simply need an update to get rid of the bugs in the app.
If you have uploaded a video to Messenger, but it is not playing, there may be a problem with the file itself. Messages that are corrupt or otherwise not playable by users will not be viewable on messenger.
If your video is not playing, check to make sure that it is not corrupt and try uploading it again. If the problem persists, please contact Snapchat customer support for further assistance and look at the file itself.
If it’s playing for you before you try to upload it, then you probably don’t have a file that is corrupted.
It might just be an issue with the way you are uploading it or the file type. That would be another thing I would look at. This way, you know the file is the right type and there is nothing wrong with the file on your end.
Fix 4: Report the Problem to Snapchat
If you do all of these things and nothing is working, then you will probably have to contact support.
There might be an issue with your account that is causing you to be restricted from sending messages or something else attached to your account that is keeping you from being able to send messages or other items through your app.
The only way you are going to know this is through an email, which you might have gotten from messenger, or by contacting them.
Contacting them will also let them know you are having this issue so they can make a report and hopefully help others that are running into the same issue.
If they find it’s an issue for a lot of people, they may be willing to do something faster. If it’s a device-related issue, they are probably not going to do anything right away, and you will have to figure it out on your own, at least for now.
If you just don’t know, then the best bet is to either send them an email or give them a call. They will be able to answer any questions you might have and will be able to tell you what is going on with your account for sure.
2. The Bummer of Them all…Snapchat is Down
Apps go down from time to time. They might be having an issue with their servers, or they might just be doing maintenance, and you’re just hitting the time they are working on it. It might be inconvenient, but it’s a fact of life.
Sometimes apps just go down. You might not even realize it’s down until you’ve had the issue or you go online and see others are having the same problem. This is another reason it’s important to see what is going on if you can.
Look at the options you might have online for getting this information and see if it will help you. If you find that this is happening to you and still want to send a video, then you might need to look at another way to send your video.
There are several other options, including email and other video transfer companies, that you can work with. Some are even free to use.
Fix: Wait for Snapchat Servers to Correct Itself
Again, if the system is down, there won’t be a lot you can do. Sometimes the best solution is to just wait for it to come back up. This can be annoying, but in the end, they will be able to fix the issue and give you a better experience going further.
When the server doesn’t work as it should, it can cause a lot of problems for users. You may not even know what is causing the problem until you log in and see it.
You also might not be able to do anything about it on your end, but you can keep up with the information, so it’s not as hard to know what is happening with it.
You can search the internet and see if there are any known outages that could be causing your app to not work properly. This will help you to keep track of the issue going further.
A new device might just be the only thing you can use to correct the situation. This is going to make the app run better, and it could fix any bugs you may have run into on the app before this.
In the meantime, you can use email to send the messages that you need to get to others or another service that is available to you.
3. Problem with Your Device
This can happen and does with this issue. If you have a Google Pixel, the issue seems to be more of a problem. Your device might just not be working quite right with the app and causing it to show up green instead of yellow.
If this is happening, you should update your device and then try it again. The problem might have resolved itself by that time. You also might want to look at how old your device is and if it simply needs replacing.
Sometimes a device might just be too old to run with the app you are using. This might mean you will have to be updated as far as possible, or you might just need something that is a bit newer.
This will depend on your phone and operating system. Sometimes they are simply not compatible with the app.
This is particularly true for apps like Snapchat and messenger apps. This is because they are updating with the changes needed for the app to work the way most users will want to use it.
That is part of the reason it’s important to keep your phone up to date or have a phone that is up to date as well.
Fix: Restart Your Device
The simplest thing you can do is to start your device again. This might clear the bug that’s causing your issue, and then you can get connected again with Snapchat.
If your device isn’t moving past the first screen, then you may have to try other things to get it to work for you, but this is probably the fastest and easiest thing you can try first.
You can also update your app, as we talked about before, and see if that will help you to get connected again so you can start sending the messages you want to the people you care about.
You can also send messages through other apps if this doesn’t work and you need to contact them right away. This way, you will at least be able to tell them the things you want to while you are working on getting your Snapchat fixed.
Sometimes it takes a little time for them to get the app back up and running. You can also watch any other social apps to see if they have any updates on when the service might be back up and running for you.
Sometimes it’s an error on their end that is causing the issue, and it might only be for a select group of people that this is happening. The best thing you can do is get all the information you can and go from there.
Fix 2: Force Restart Your Device
If you have tried everything so far, you can go back to basics and restart your device by force. This is pretty simple for Android users. You can pull the battery out of your device for a short amount of time.
This way, you can get the phone cleared and ready to try again. You can also factory reset it if you want.
This will take everything off the phone unless you have it backed up. You can restore your photos and messages if you saved them, but if you didn’t, then you will have to start over and have a brand-new phone set up again.
You also can just delete Snapchat and try and restore the app and see if that clears the problem. Sometimes it will, and you won’t have to do anything else that might seem like a lot of work.
There are a number of things that can cause the green screen on Snapchat, but you can do some things that will help you to get it fixed.
The real test is if you want to do these things in the end. If you try everything and nothing works, then you can contact Snapchat, and they should be able to help you or at least document the issue when they figure out the problem that is causing it.
Getting that green screen is super annoying, but you can get past it. All you need is a little help and a little time. You should take your time and figure out what you can do. This way, you will find the best possible solution to your issues.