With such a strong focus on the online shopping experience, it is no wonder that SHIEN has been known to go above and beyond to make sure that customers always have a satisfying experience.
One of the ways that they do this is by sometimes allowing an item to be refunded without having to return the item. Not many vendors will refund your purchase and allow you to keep the item, making this a real draw for customers. This is a one-time offer and is a great incentive for first-time customers who may not be satisfied with their first purchase.
Customers who have initiated a refund will sometimes be met with the following message during the process:
To our valued customer, we are happy to provide you with a priority refund for this item. You are welcome to keep the item without returning it, no return label will be sent. (note: one-time chance only). This is randomly selected by our system and is not applicable to all.)
The conditions that you must meet to receive this offer may be unclear to many. This guide will help break down all of the ways that users have reported receiving this one-time offer and also other common questions regarding SHIEN returns.
If you find yourself needing to return an item that you have recently purchased from SHIEN, this offer could be very beneficial for you. This sign of good faith from SHIEN could also encourage you to purchase more items from them in the future. Use this guide to help better your chances of receiving this offer.
Keep in mind that if you have already received and redeemed this offer, you will not be able to use it again. This is a one-time offer from SHIEN for customers who are initiating a return.
Does SHIEN Let You Keep Returns
SHIEN has been reported by customers to extend a one-time offer that will allow you to keep a returned item while still receiving a refund. This will only be available once for your account, and you must be chosen at random to receive this offer.
Users who have been selected to receive this offer will be presented with the following message during the return process:
To our valued customer, we are happy to provide you with a priority refund for this item. You are welcome to keep the item without returning it, no return label will be sent. (note: one-time chance only). This is randomly selected by our system and is not applicable to all.)
As the message indicates, users who receive this offer will receive a refund and will not be tasked with packaging and sending the item back. This is a sign of good faith by SHIEN to try and stimulate customer satisfaction.
Keep in mind that not all items are applicable for this offer, which can influence your likelihood of receiving this offer. If the item you are attempting to return matches the criteria for this offer, you will likely get the chance to keep your returned item.
Why Does SHIEN Let You Keep Returns?
The main reason that SHIEN lets your keep returns is to drive customer satisfaction. When a customer receives the offer to keep their returned item and still be processed a refund, this will encourage the customer to shop at SHIEN in the future.
Signs of good faith like this are popular with many companies and can help drive customer reputation. The E-commerce business is dependent on a good consumer relationship to be successful. SHIEN recognizes this and has adjusted its business model accordingly.
Another factor that plays into the reason SHIEN allows customers to keep returns is the amount of stock that SHIEN operates with. Sometimes it is easier to just allow the customer to keep the item rather than restock the item and attempt to resell it.
The value of the item could also influence whether or not you are allowed to keep a returned item and still receive a refund. If the item is relatively low-value, it is often easier for SHIEN to let you keep the item rather than restock it.
How To Get A Refund On SHIEN Without Returning The Item
The only way to get a refund on SHIEN without returning the item is to be randomly selected by SHIEN’s return processing system. The return processing system that SHIEN has put into place will analyze your return and determine if it is eligible for a refund without return.
Once it has determined that your item is eligible for a refund without return, it will then randomly decide whether or not to give you the offer based on that eligibility. Because of the random nature of this offer, it can be extremely difficult to determine whether or not you will receive it.
If you frequently shop at SHIEN and have not yet received this offer, you will likely receive it eventually. Once one of your items matches the criteria for a refund without return and has been selected randomly to receive this offer, you will be presented with this message during the return process:
To our valued customer, we are happy to provide you with a priority refund for this item. You are welcome to keep the item without returning it, no return label will be sent.” (note: one-time chance only). This is randomly selected by our system and is not applicable to all.)
Customers who have received this notification will not need to do anything further to receive their refund, as it will automatically begin to be processed. You will not be prompted to return the item in the future or provide any return shipment information.
As previously stated, there is no way to predict when you will be able to get a refund without returning an item. To better your chances of receiving this offer, you should frequently shop at SHIEN to raise your chances of purchasing an item that meets the criteria.
What Does SHIEN’s “You Are Welcome To Keep The Item Without Returning It, No Return Label Will Be Sent” Message Mean?
This message is meant to indicate to a customer currently attempting a return that their item has met the refund without return criteria and no return will be processed. To further drive this home with the customer they emphasize that no return shipping label or information will be sent because a return is not required to process the refund on this item.
If you are lucky enough to have seen this notification while processing a return with SHIEN, then know that while rare, it is a completely normal occurrence. It is SHIEN’s way of improving customer satisfaction as well as cutting down on inventory.
You should not attempt to return the item if you are presented with this message. If you do not wish to keep the item you should consider selling it, giving it away, or disposing of it. There is most likely someone that you could give your free item to that it would be more suited for.
Should You Still Return Items If SHIEN Refunds You
You should not return items that SHIEN has offered to refund without return. This is an exclusive one-time offer that you should take advantage of. Not many online vendors will allow you to keep an item that you have been refunded, so it can feel strange to redeem this offer.
Rest assured that this is a totally normal, albeit rare, occurrence when processing a return with SHIEN and you should take advantage of the offer and keep your refunded item. If you do not wish to keep your refunded item, you should not return it and instead donate it or sell it.
If you attempt to return your item to SHIEN without a proper return shipping label your package will be sent back to you. The return shipping information is vital for SHIEN to process any returns. Any items that are not documented for return will be sent back to the customer.
When Does Shein Refund Without Returning The Item?
SHIEN allows customers to refund an item without returning it on a random basis. The return processing system must first determine that your item meets the criteria for a refund without return. If your item is eligible, then the return processing system will randomly determine whether or not to apply the offer to your account.
This can make it hard to determine exactly when you will receive this offer. Keep in mind that you can only redeem the offer to refund an item without returning it once per account or payment method. SHIEN can also use your address and billing information to determine whether or not you have received and redeemed this offer already.
You are more likely to be extended this offer if you have purchased an item that SHIEN currently has overstocked or a relatively low-value item. That being said, even if your item meets all of the criteria for a refund without return, you still must be selected by the return processing system at random to receive the offer.
How Long Does It Take to Get A Refund Without Returning Item?
If you have received the offer for a refund without a return on an item at SHIEN, it will begin to be processed immediately after you have been presented this message:
To our valued customer, we are happy to provide you with a priority refund for this item. You are welcome to keep the item without returning it, no return label will be sent.” (note: one-time chance only). This is randomly selected by our system and is not applicable to all.)
Once you have been notified of your eligibility for this offer it will automatically be applied to your account and the refund will begin to be processed. SHIEN’s website states that all refunds can take up to seven business days to process and be released to your bank account or debit card.
Keep in mind that your banking institution could also incur some processing time that could further delay your refund being available in your account. Most bank accounts have a processing time of three to five days maximum, but most will process within 24 hours of the funds being released by SHIEN.
You should estimate at least five business days before the refund will be available in your account. This is still preferable to having to wait for the returned item to be shipped back to SHIEN before the refund begins to be processed. This makes this offer even more beneficial as you will generally receive your refund much faster.
Is “Keep The Item Without Returning It” On SHIEN A Scam?
While it might seem strange to be offered a refund for an item without returning it, this offer by SHIEN is totally legitimate and safe to take advantage of. There is no action needed from the customer to redeem this offer, as it will be automatically applied to any eligible items you are returning.
There is no risk involved in accepting this offer. Do not be alarmed if you receive the notification indicating that you have met the criteria for a refund without a return on one or more of your items.
How to Return Items To SHIEN
To start the SHIEN return process you will first need to navigate to your SHIEN account and view the My Orders menu. There you will be able to select the order you wish to initiate a return for. You will be provided a return shipping label that you will need to attach to the package you are returning.
Once the item has been successfully received by SHIEN, your refund will begin to be processed. You will not need to begin the return process if you meet the criteria for a refund without return and have been selected to receive this offer.
Keep in mind that SHIEN has standard return criteria that must be met separately from the refund without return conditions. These include initiating the return within 15 days of delivery and making sure that the item is eligible for return.
If you are returning articles of clothing, they must be unworn and undamaged to be eligible for a return. You must also include your receipt with your return to be eligible for a refund.
Does SHIEN Give You A Full Refund?
SHIEN will issue a full refund for all items that are eligible for return. SHIEN does not offer a partial refund process. As long as the item you are trying to return is not damaged or worn, you will be able to receive a full refund.
You will also receive the full refund if you are lucky enough to be offered a refund without a return on an eligible item. As previously stated, SHIEN does not have a system in place to offer partial refunds so all refunds are issued in full.
Final Thoughts
This guide has broken down many of the common questions that people have regarding the refund without return offer that SHIEN extends to customers. This sign of good faith is extended randomly to users who are initiating a return. This is in an effort to stimulate customer satisfaction as well as cut down on the unwanted stock.
As previously mentioned, the recipients of this offer are selected at random by SHIEN’s return processing system. Your item must first match all of the criteria for a refund without return before you will be eligible to be randomly selected.
Customers are sometimes alarmed when they see the notification indicating that an item they are trying to return has been selected for a refund without return. Rest assured that this offer is totally legitimate and should be redeemed once to take full advantage of it.
Using the information in this guide, you now have a better understanding of how the refund without return offer works and also the ways that you can encourage the offer to be extended to you.
SHIEN is one of the leaders in the e-commerce fashion industry and offers like this one further solidifies their popularity with customers around the world.