One of the common issues that owners of the Ring floodlights experience are the lights turning on and off on their own. This can be frustrating as it can cause your lights to not properly illuminate the exterior of your home, making the HD video footage gathered by the built-in camera dark and unusable.
There are many reasons that this could be occurring. If you find that your Ring floodlight keeps turning on and off on its own, you should use this guide to help you accurately identify the cause of your issue and resolve it using the paired troubleshooting method.
If home security is a priority for you, you should address any issues with your Ring floodlights not working properly as soon as possible. This will ensure that your lights are always functioning properly.
Why Does My Ring Floodlight Keep Turning On And Off
The next part of this guide will focus on the different reasons that your Ring floodlights might not be functioning properly.
As this list will indicate, there are several different causes of these types of issues. You should use the list below to accurately identify and resolve your issues with your Ring floodlights.
Some of the common causes of floodlight issues are out-of-date firmware, unoptimized sensitivity settings, bugs, and damaged hardware.
All of these issues will be discussed in detail along with some troubleshooting methods that you can consider for resolving these types of problems.
1. Firmware Out Of Date
The firmware for your Ring devices is regularly updated with bug fixes and quality of life improvements. When you use your Ring device for the first time, it will automatically be updated to the latest version of its respective firmware.
Once it has done its initial first update during setup, it will be up to the user to apply automatic updates or check manually for updates to apply to their device. Your Ring device is dependent on properly updated firmware to keep it functioning correctly.
Updates are fairly regular for Ring devices and are delivered through the Ring application that transmits the updated data to your devices via Bluetooth. If you have fallen behind on these updates, it could cause issues with functionality.
While your devices will generally update automatically, if for some reason updates have not been automatically applied, you will need to check your device’s current firmware and see if you need an update.
To see if your firmware is out of date you will need to download and install the Ring application on your mobile device. You can find the Ring application in the app store of your mobile device. The Ring application is vital to applying updates properly to your device.
Once you have downloaded and installed the Ring application, you will need to open the app and tap on the three lines on the top left of your screen.
This will bring up a menu of your devices to view and select from. Select the device you wish to check the firmware version for and then click on the Device Health menu.
In the Device Health menu, you will find information regarding the device that you have selected.
In this menu, you will see the Device Details submenu where you will find the Firmware tab. Enter into the Firmware tab from the Device Details submenu and there you will find that if your firmware is up-to-date, you will be presented with an “Up To Date” text indicator.
If there is another indicator stating that your device needs an update, then you will need to start the update process or wait for the device to automatically apply the update. Once the update has been applied to your device, your issue will likely be resolved.
Fix: Update Firmware
If you have determined that your firmware is out-of-date on your device, you will need to open the Ring app and tap on the three lines on the top left of your screen.
This will bring up a menu of your devices to view and select from. Select the device you wish to check the firmware version for and then click on the Device Health menu.
In the Device Health menu, you will find information regarding the device that you have selected. In this menu, you will see the Device Details submenu where you will find the Firmware tab.
Enter into the Firmware tab from the Device Details submenu and there you will find that if your firmware is up-to-date, you will be presented with an “Up To Date” text indicator.
If there is another indicator stating that your device needs an update, then you will need to start the update process or wait for the device to automatically apply the update. Once the update has been applied to your device, your issue will likely be resolved.
2. High Sensitivity Motion Zones
Motion zones allow users to determine the area where they wish the light to be visible in their yard. Using Motion Zones, users can predefine the area where the lights will switch on when they detect motion or activity.
If your Motion Zone sensitivity is too high, it could cause your lights to go off on their own frequently, due to the high sensitivity settings keeping it from detecting motion properly. You can edit these settings so that they work properly using the method listed below.
Fix: Check Motion Zones
To utilize and edit your motion control settings for your Ring device, you will need to download and install the Ring application. Once you have downloaded and installed the Ring application, you will need to open up the app and tap the three lings at the top left of your screen.
This will bring up the menu where you will see the Devices submenu. Enter into the Devices submenu and select the device that you wish to adjust. Once you have selected the device whose motion zone you wish to adjust, you will need to tap into the Device Settings menu for that device.
In the Device Settings menu for the device you are adjusting, you will see the Motion Settings menu. In the Motion Settings Menu, you will see the Motion Zones submenu. Enter into the Motion Zones submenu and there you will find all of the options for editing motion zones for that device.
Lower the motion sensitivity settings in this menu and then save to apply your changes. Once you have done this it is likely that your issue will have been resolved.
3. You Have Encountered A Bug
Bugs and glitches are common causes of all sorts of issues with the Ring device firmware. These types of errors are typically caused by runtime errors or application hang-ups that cause issues with functionality.
Bugs and glitches typically occur randomly and resolve themselves on their own, without any action needed from the user. That being said, in some cases bugs and glitches can be persistent and need to be addressed before you will have full functionality of your Ring device.
You should consult the list of troubleshooting methods found later in this guide to help you resolve these types of issues.
As previously mentioned, bugs and glitches that are persistent will need to be addressed before you will be able to properly use your Ring device and its features.
While your Rind device is experiencing bug-related issues, it is possible that lights will not function properly. This can be frustrating, but the troubleshooting methods below can help your resolve these issues.
Fix One: Reset Floodlight
To reset your Ring floodlight, you will need to ensure that the device is plugged in or properly charged. Take down your Ring camera and hold the reset button located at the top of the device for 30 seconds. Once you have done this, the status light will flash, indicating that the device is in the process of resetting.
This will reset your floodlight to factory settings. You will need to reconnect your device using your home Wi-Fi connection to set up any user settings that you had previously saved.
Fix Two: Update Ring Application
If you are having issues, it could be because the version of the Ring application you are using is out of date. Ring releases periodic updates that improve functionality and user experience on the app. The updates also serve to fix bugs and glitches that they have been made aware of.
Keeping your Ring application up to date is vital for an optimal experience while using your Ring devices. If you let your application fall behind on updates, you run the risk of encountering errors and bugs with your device’s functions more frequently.
Fix Three: Clear Ring App Cache To Get Rid Of Damaged Files
How you clear your Ring application cache will depend on the type of device that you are currently using. The list below will walk you through the process to clear your Ring application cache on Android and iPhone devices.
If you are using an Android device to access the Ring app, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see the Ring app. Tap into the Ring app menu and select Storage.
In the Storage menu, you will find the option to clear all of your cache data related to the Ring application.
If you are on an iPhone, you simply need to delete the Ring application from your device and reinstall it to successfully clear the cache.
After you have successfully cleared your Ring application cache, the location issues that you are experiencing have a good chance of being automatically resolved. Keep in mind that these files will immediately begin to be replaced by new cache files. You should consider clearing your cache periodically as it begins to grow larger in size.
Fix Four: Wait For Issue To Go Away
You could simply attempt to wait out your issue. Bugs and glitches usually resolve themselves without any additional action from the user. If you simply wait for a few days, there is a possibility that your issue will resolve itself.
This may not be an ideal solution but it can save you time and a headache when trying to resolve your Ring device issues. If you are able to wait for the problem to resolve itself then this could be your best option for dealing with bugs and glitches.
Even if you wait for just a few hours it could help to resolve your issue with no additional action on your part. If you are not planning on using your Ring device for a few hours or days, it can be a good idea to simply wait out the issue.
That being said, if waiting out the problem does not lead to a resolution of your issue, you will need to consult the other troubleshooting methods in this guide to help you.
4. Ring Floodlight Damaged
There is a possibility that your Ring device has incurred some type of internal or external damage that could be causing it to not be able to maintain power and function properly. This could be caused by user damage or internal damage caused by faulty electrical components.
Whatever the reason that your Ring device has become faulty, it is important to figure out if the problem is software-related or hardware. If you find that your Ring device’s hardware has become damaged in a way that keeps it from functioning correctly, you will need to consider the troubleshooting methods listed below to help you resolve the issue.
You should first exhaust this list of troubleshooting methods before you consider the possibility that your device is faulty in some way. Most of the time issues with the Ring device will be caused by software issues.
That being said, if you find that you are aware of some internal or external damage that has been incurred by your device, then you should investigate this issue further. Depending on the extent of the damage, repair may be a possibility.
Fix One: Replace Ring Floodlight
You should consider replacing your Ring device if you find that it is no longer functioning properly and you have not been able to resolve the issue yourself. You will have to replace your device if it has become inoperable due to damage, old age, or electrical issues.
If your device is still under warranty, you should try and get a replacement for free using the warranty. This can help save you money on a replacement for a potentially defective unit that you may have purchased.
If your device is no longer in warranty, you should consider attempting to repair the device before considering a replacement. This can help save you money by not having to replace a whole device. The repair cost will generally be cheaper than a full replacement.
Fix Two: Repair Floodlight
You should attempt to repair the device by contacting Ring support and following their instructions for sending your device off for repair. This is generally the cheaper option to consider than a full replacement of your device.
Fix Three: Contact Ring Support
If you are experiencing persistent issues with your Ring device, you should consider contacting Ring support so they can investigate your issue further.
You should only consider this once you have attempted all of the troubleshooting methods listed here, as Ring support will likely suggest many of the methods on this list.
You can contact Ring Support on their website or through the app. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Ring Technical Support.
Ring Support will walk you through any troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue.
This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Ring Support will do all they can to get your application functioning properly.
Final Thoughts
This guide has walked you through all of the different reasons that your Ring floodlight might not be turning on and off correctly.
Using the information provided for you in this guide, you can now accurately identify and resolve these types of issues with your Ring floodlights. This can help ensure that your home is always secure and that your device is functioning properly.