Hinge Stuck on Loading Screen? Do This!

Hinge Stuck on Loading Screen

Why Is Hinge Stuck on Loading Screen?

Hinge Has A Bug

Bugs and glitches are common causes of all sorts of issues on Hinge. These types of errors are typically caused by runtime errors or application hang-ups that cause issues with functionality.

Bugs and glitches typically occur randomly and resolve themselves on their own, without any action needed from the user. That being said, in some cases bugs and glitches can be persistent and need to be addressed before you will have full functionality of Hinge.

You should consult the list of troubleshooting methods found later in this guide to help you resolve these types of issues. As previously mentioned, bugs and glitches that are persistent will need to be addressed before you will be able to properly use Hinge and its features.

While Hinge is experiencing bug-related issues, you will not be able to properly load the app. This can be frustrating, but the troubleshooting methods below can help your resolve these issues.

Fix – Log Out Then Back In

Logging in and out of Hinge can help encourage the application to resolve any account issues you are facing that could be keeping you from using some of the methods in this list. Like any application, Hinge can get hung up due to bugs and glitches. These could cause Hinge to not work correctly.

Logging in and out of your account will refresh your application and encourage the resolution of any errors that your application could be experiencing. This can also help the app load correctly if they have encountered some type of error during the sending process.

Fix 2 – Switch Phones

The device that you are currently using to access Hinge could be causing your messaging issues. You should consider downloading Hinge on another phone and logging into your account on it to see if you are able to get past the loading screen.

If you are able to do that without issue, you are likely experiencing some type of device issues with your other phone. This could be due to out-of-date software or some sort of network issue that your phone is experiencing.

Once you log in on the alternative device, you will be able to access your account and see your matches and messages.

Fix 3 – Wait For Them To Come Out With A Fix

If Hinge has been made aware of an issue that is causing widespread errors for users, then they will begin to process of releasing a fix for the problem. If you find that there have been widespread reports of issues, Hinge is likely aware of the issue and is working on a fix to resolve it.

In this case, all you can do is wait for Hinge to release a fix for the issue. Typically, any errors like these will be patched out in an update that will be released. More serious issues will often be resolved faster. Not being able to load the app correctly would be considered a major issue and would likely be patched fairly quickly.

Fix 4 – Update Hinge To Get Rid Of Bugs

Many issues with Hinge are caused by outdated application software. When software falls behind on updates you will likely begin to experience issues more frequently, including the hinge app being stuck on the loading screen.

You should always update your application as soon as Hinge notifies you that one is available. Doing so will ensure that you are always caught up on bug fixes and app optimizations.

You should consider checking for an update when you are having issues with Hinge. You will need to manually download and install the update for it to take effect.

To check your application for updates you should navigate to the Hinge settings menu. There, you will be able to check your version of the application. In the Application Version menu, you will be able to select “Check For Update”.

Once you have selected “Check For Update” Hinge will automatically search for any apply any potential updates that are available for your device.

Fix 5 – Clear Your Cache To Get Rid Of Bugs

If you are using an Android device to access Hinge, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see Hinge. Tap into the Hinge app menu and select Storage.

In the Storage menu, you will find the option to clear all of your cache data related to Hinge.

If you are on an iPhone, you simply need to delete Hinge from your device and reinstall it to successfully clear the cache.

After you have successfully cleared Hinge cache, you should be able to view videos on the user’s profile like normal if a damaged cache file was causing your application to not function properly.

Fix 6 – Contact Hinge Support

If you are experiencing persistent issues with Hinge, you should consider contacting Hinge support so they can investigate your issue further.

You should only consider this once you have attempted all of the troubleshooting methods listed here, as Hinge support will likely suggest many of the methods on this list.

You can contact Hinge Support on their website or through the app. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Hinge Technical Support.

Hinge Support will walk you through any troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue. This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Hinge Support will do all they can to get your application functioning properly.

Fix 7 – Consult The Internet For More Help

Guides like the one that you are currently reading can be a valuable resource when trying to resolve Hinge application issues. This guide alone has provided you with detailed information that can help you identify and resolve your Hinge loading issues.

There are Hinge user forums where all types of issues are being discussed by other Hinge users who may be experiencing the same issue as you. Any issues that you are currently experiencing is likely being discussed and could possibly have a confirmed resolution posted somewhere in the forums.

3. Bad Internet Connection

A bad internet connection is one of the main causes of messaging issues while using the Hinge application. 

A bad internet connection can be caused by a faulty router, internet outage, or damage after a recent storm. You should use the list of troubleshooting methods below to help you resolve your internet issues.

If you are unable to restore your access to the internet after using the troubleshooting methods listed below, you should consider contacting your internet service provider for more information.

Your internet service provider can provide you with the most up-to-date information regarding your internet outage, as well as information regarding an estimated timeframe that your internet will be restored.

Fix – Switch From Wi-Fi To Data

If you are experiencing issues with Hinge loading past the logo, you should consider switching your connection from Wi-Fi to your phone’s data. This can help you bypass any internet connection issues that your Wi-Fi is experiencing by using your phone’s data to connect to Hinge’s servers instead.

To switch from Wi-Fi to data on your phone, simply disconnect from the Wi-Fi and your phone will automatically begin using a data connection to access Hinge. You should continue to use your data to access Hinge and get past the loading screen until your standard home internet connection issues are resolved.

Fix 2 – Turn Off VPN

Hinge has been reported to have compatibility issues with most VPNs. These issues can cause the app to be stuck on the loading screen, along with other account issues.

VPNs are a great way to ensure your privacy and security while using web-based applications. That being said, if you are experiencing issues using Hinge while logged in with a VPN, you should consider disconnecting and accessing Hinge without it.

This can help resolve the account issues that could be causing Hinge not to load properly. It can be frustrating to not be able to use your VPN with your applications. It is likely in the future that Hinge will release an update that better supports usage with a VPN.

Fix 3 – Fix Internet Connection

If your internet connection is not stable, you will likely experience issues trying to access the network features on Hinge. To fix internet issues, consider restarting your router or contacting your internet service provider for more information regarding your outage.

To reset your router, simply unplug it for at least sixty seconds. This will give your router time to completely power off and stop any latent functions occurring inside the device. Once you have powered your router back on, it will automatically begin the process of reestablishing a connection to your devices.

4. Hinge Server Is Down

One main reason you could be experiencing issues with Hinge is server issues at Hinge. If the servers are down, you will likely experience many issues with connectivity and functionality while using Hinge.

Servers are what enable users to connect and communicate effectively through any type of social media application. Server outages are rare, however, and typically only happened during times of scheduled maintenance.

That being said, server overloads are possible and will cause you to not be able to access certain network features. You can check the status of the Hinge servers on the website of their social media accounts.

Server outages are a widespread issue that affects many users of Hinge at once. You will have to wait for the server issues to be resolved before you will be able to use Hinge. 

Fix – Wait For Hinge To Go Back Up

If the Hinge servers are currently down, the only thing you will be able to do is to wait for the issue to be resolved. Hinge server outages are rare and typically only happen during short periods of required maintenance.

That being said, server overloads and crashes are still possible. Keep an eye out on Hinge’s website or social pages for more information regarding any ongoing server outages or scheduled maintenance.

You can expect server outages to be resolved within two hours. More severe server issues could cause the downtime to greatly exceed this estimation. For server overloads, the downtime you can expect is around five to six hours.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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