The Apple Mail app comes pre-installed on every iOS device and it makes it easy for you to stay in touch with friends and family, and work contacts. Once you’ve set up the mail app and added an address the app should stay reliable.
Sometimes times, the Mail app can fail on your iOS device. It can continuously crash, or it can keep closing each time you open it. This can cause disruptions in your life because it can stop you from contacting your friends and family, or even worse, you can’t contact your colleges at work.
The Reason the Mail app is Crashing
The reason the mail app keeps crashing is that there’s a bug in your iOS devices software that stops the app from functioning properly. A bug is a failure in your iOS device and it can cause unexpected results on your devices. In this case, it causes the Mail app to fail each time you open it.
1. Force Close the App
The first thing that you can do that might fix this problem is to force close the Mail app. There may be a glitch within the app that causes it to close each time you open it.
Force closing the app means that the app will be forced to stop so it stops running in the background of your iPhone or iPad.
To force close the Mail app:
- Swipe up from the bottom of your iPhone. Or if you have a home button, double click the home button.
- Swipe the Mail off the multi-tasker.
- Re-open the Mail app. Once it’s open again, you should be able to stay on the app without it closing.
2. Turn your iOS Device Off
Since the Mail app is failing due to a software bug on your iOS device, the first way you can try and get rid of this bug is to turn your iPhone or iPad off then back on. If the bug on your device isn’t anything serious, then doing this should get rid of the problem.
- Hold the power button
- Slide right to turn off.
- Wait 15 seconds for it urn off
- Hold the power button again and wait for it to turn back on.
Once your iOS device has turned back on, you should visit the Mail app to see if you’re able to open it and use it without it crashing or closing. If this didn’t work, you’ll need to try another troubleshooting step to get rid of the bug.
3. Reset the Mail App
If only the Main app is having problems on your iOS device, you can reset the app in settings. This can fix any issues that the app is having itself and it can stop the app from crashing when you try to use it again.
To restart the Mail app:
- Go to Settings.
- Click on Passwords & Accounts.
- Tap the name of the account that you want to reset.
- Click Delete Account.
You’ll be asked to confirm your decision and clicking delete account again. Once you’ve deleted the account, you’ll need to visit the Mail app so you can add the account again. When you visit the Mail app for the first time after resetting it, it should crash.
4. Force Restart your iOS Device
If you’re still having problems with the Mail app after visiting it, there may be a problem in your device’s software that’s stopping the app from opening properly.
To troubleshoot your software, you can force restart your iPhone or iPad and this might fix the problem. This is going to reset the operating system and fix any problems that are going on from within.
If you have an iPhone 7 or above:
- Hold the sleep/wake key and the volume down key.
- Wait for the Apple logo to appear
If you have an iPhone X or 8:
- Quickly press the release the volume up button.
- Quickly press the release the volume down button.
- Press and hold the Power button until you see the Apple logo.
5. Offload the Mail app
If the problem is coming from within the app, you can offload the app to get rid of its data and files from your device – this will completely wipe the app off your iPhone so that when you come to download it again, the app stops crashing.
- Go to Settings.
- Click on General.
- Select iPhone or iPad Storage.
- Click the Mail app.
- Tap Offload App.
- Go to your home screen.
- Tap the Mail app to install it again.