You Have a Pending Hardware Issue Oculus? Try These 8 Fixes

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You Have a Pending Hardware Issue Oculus

Many gamers love to take advantage of Oculus Link for Quest and Quest 2 to enjoy powerful graphics and more vivid virtual reality experiences on their PCs. However, users have reported a recurrent challenge they face when trying to connect Quest or Quest 2 to their PC or when they are connected and try to play a game.

This challenge is the “You have a pending hardware issue that is preventing you from entering VR” error, or any iteration of it. The trouble with fixing this error is that it is generic and does not point to any specific hardware.

In fact, interestingly, the problem is sometimes caused by a software glitch. Therefore, we are going to examine all the known causes of the error and provide ways to fix it.

What Does You Have A Pending Hardware Issue Mean

As the error message indicates, “you have a pending hardware issue that is preventing you from entering VR” is mostly caused by a problem with one or more of the hardware you are using to connect Quest or Quest 2 to your PC. These include:

  • Your Quest or Quest 2 headset
  • Your connecting cables (USB-C and HDMI)
  • The USB Port on your PC
  • Your PC

In general, this means that there is either a damage on one of the hardware above; or there is a temporary glitch/bug in them; or there are incompatibility issues between them. Any of these could cause your Quest or Quest 2 not to connect or function properly on your PC, resulting in the pending hardware issue error message.

In the next section, we are going to detail all the issues that could go wrong on your playing hardware, which could cause the pending hardware issue error.

Why Does It Say You Have A Pending Hardware Issue

1. Bad Peripheral Device (Cables) Connection

When connecting or playing Quest or Quest 2 on your PC, you have a USB-C cable and maybe an HDMI cable also connected. These devices are responsible for transmitting audio, video and controls from your headset to your PC.

This data transmission must happen at exceptionally-high speeds in order for you to enjoy a hitch-free virtual reality experience. Therefore, any of the following will result in the pending hardware issue error:

  • There is partial contact between the USB-C or HDMI cable and your headset or PC
  • There is damage (no matter how little) in the USB cable or HDMI cable
  • There is dirt in the USB or HDMI port
  • There is a fault in the USB or HDMI port

Any one of the above will hinder the free flow of data from the headset to the PC and result in the pending hardware issue error message.

2. Oculus Out Of Date

There are so many ways in which an out-of-date Quest or Quest 2 could cause the pending hardware issues error message.

  • If your Quest or Quest 2 is out of date, it may become incompatible with your PC or with the drivers in your PC that are responsible for making Oculus work. This is mostly the case when your PC is up to date and your Quest or Quest 2 isn’t
  • The incompatibility issue also happens when you are using an out-of-date Oculus to open a game that has been modified or updated by the developer
  • As your headset interacts with apps, cables and your PC, it may develop bugs over time that affect its performance. Such bugs could cause it to stop working properly and result in the pending hardware issue error. Oculus frequently releases updates to address such issues, so your headset needs to be updated to fix them.

3. Using Incompatible Devices

Windows 11: If you have updated your PC to the Windows 11 OS, you need to know that Oculus currently does not support it for Quest or Quest 2. This is not to say that is does not work at all for everyone.

Some users report that they are able to use Quest 2 (not Quest, though) on Windows 11 with minor issues. However, the official stance is that Quest and Quest 2 are not currently supported on Windows 11.

Some users have rolled back their OS to windows 10 as a result. Please note that you can only do this for free within 10 days of the upgrade.

The bottom line is that if you’re experiencing the pending hardware issue error on a Windows 11 PC, then it’s almost certain to be because the OS is not supported.

Please note that the following OS’s are also no longer supported for Oculus:

  • Windows 7
  • Windows 8
  • Windows 8.1

USB Cable: You need to know that in technology, the terms “best practice”, “requirements”, and “prerequisites” are very important and should be adhered to. These are recommendations made by product manufacturers for users to enjoy a seamless experience with their products.

This does not mean that anything outside of these recommendations will not work at all. But if you start to experience problems, it is likely to be because you haven’t adhered to the recommendations.

Having said that, please find below Oculus recommendations for Quest and Quest 2 Link cable to be used on PC:

  • Type: USB-C 3.0, 3.1, or 3.2
  • Length: 10 metres
  • Ideal Signal Requirements: USB 3.2 Gen 1 Signalling 5 Gbps
  • Infrared Signal Loss Tolerances: <500mV VBUS @ 3000mA; <250mV GND @ 3000mA
  • Power Supply: 3A
  • Bandwidth: 5 Gbps
  • Support for SuperSpeed USB ports

USB cables outside of this may work, but you may experience issues especially when you try to open Quest or Quest 2 games with very high graphics and control requirements.

4. Bug in PC

Your PC leverages its operating system, graphics drivers and USB controller drivers among other things, to connect to your Quest or Quest 2 and render VR games to you.

At some point, any one of the above may develop a bug causing Oculus to return the pending hardware issue error. Some bugs are cleared by a restart while others may require making some technical adjustments. We will explore all of these in the fixes presented below.

How to Fix Oculus Pending Hardware Issue

The Oculus pending hardware error is a generic one so you may have to try different fixes to arrive at the solution for your own Quest or Quest 2.

1. Reboot PC

When you encounter the pending hardware issues error, the first step to take is to restart your PC. This is because the error may have been caused by a glitch in your PC that caused Quest or Quest 2 to stop working, or that caused the Link to disconnect.

Restarting your PC fixes such glitches and removes the error. Some users have reported that they encounter the pending hardware issues error every time they try to use Link, and that restarting the PC fixes it. If this error is constant, then you need to update your PC.

2. Update Windows

The next thing to do when you encounter this error, especially if you had been using Link before without issues, is to update your PC operating system.

Updating windows will also update the audio, video, graphics and USB drivers on your PC which are all needed to make Oculus keep working on your PC. Updates also fix bugs that may have corrupt the operating system and caused the pending hardware issue.

Please follow the steps below to updates your Windows 10 PC:

1. Select the Start button on your screen or click the start button on your PC

2. Select Settings (the gear icon)

3. Select Update and Security

4. Select Windows Update

5. If there are updates available, please click to download and install them.

6. If there are none displayed, you may check manually for updates by clicking Check for Updates.

When the update installation is complete, try using Quest or Quest 2 again and see if the pending hardware error issue is resolved.

Note: Configure Auto Update

It could be a hassle having to check for updates manually all the time. Please ensure that you have your PC set to automatically download updates and prompt you to install them. To do this:

1. Press the Windows key

2. In the search area type GPEDIT or Group Policy

3. Select Edit Group Policy from the results

4. When the Group Policy window opens, expand Computer Configuration

5. Then expand Administrative Templates

6. Then expand Windows Components

7. Then click on Windows Updates

8. On the right side of the screen, select Configure Automatic Updates

9. Click on Enabled

10. Select Auto download and notify for install

11. Click OK

This will automatically download updates and notify you.

3. Restart Headset

If updating your Windows does not resolve the problem, then the issue may be with your headset. Just as with your PC, your headset may run into a software glitch or memory overload that causes it to malfunction temporarily.

Restarting the headset will clear the glitch and also allow it to properly reload all the programmes needed to make Oculus work on your PC.

To restart, please use the hard reboot method:

1. Disconnect the USB Link cable from your PC

2. Press and hold the Power button for at least 30 seconds

3. Wait until the LED lights turn bright, then release the power button

4. Reconnect your headset to your PC and retry

4. Update Headset

The next step to take if restarting your headset does not resolve the pending hardware issue error is to update your headset. This will enable your Quest and Quest 2 to support latest VR titles, interact better with your PC, and fix bugs that may be causing the error.

To update Quest or Quest 2:

1. Put on your Oculus headset

2. Press the Oculus button on the right controller

3. On the Menu that appears, click the Clock icon

4. Select Settings

5. Select System

6. Select Software Update

7. At the top right corner, select to Update is there is any available.

Or

1. Put on your Oculus headset

2. Press the Oculus button on the right controller

3. Select Settings

4. Select About

5. Select Download or Install Updates

Also, ensure that your headset is set to update automatically using these steps:

  • Open Oculus app on your phone
  • Select your Quest 2 headset
  • Select More Settings
  • Select Advanced Settings
  • Select Update Software Automatically

5. Check Connected Cables

What we have done so far is to eliminate basic PC and Oculus issues as the cause of the pending hardware issues error. The next step would be to check whether the issue is from the connected devices. Please follow the steps below one after the other to try resolving the issue:

1. Disconnect the HDMI cable from both ends and reconnect. Then retry

2. If the issue persists, disconnect the HDMI completely and play without it.

3. If the issue persists, disconnect the USB Link cable from both ends and reconnect. Then retry.

4. If the issue persists, try another USB port on your PC and retry

5. If the issue persists, please use another USB-C cable and retry. You may also try a USB-C 2.0 for the test, but not for continued use

If you continue experiencing the pending hardware error after following these steps, then we are fairly certain that the peripherals are not the source of the error.

6. Reinstall Oculus Home App

The next step would then be to reinstall the Oculus app on your PC. We mentioned at the start that on a few occasions, the pending hardware issues error may be a result of software bugs rather than hardware defects.

In this case, the Oculus software data on your PC may have become corrupt causing it to keep disconnecting the headset. Please follow the steps below to thoroughly uninstall and reinstall Oculus on your PC.

Step 1: Back up your data – save your games and game progress

1. Press the Oculus button on your right controller

2. Select Quick Settings (clock icon)

3. Select Settings

4. Select System

5. Select Backup

6. Toggle to turn on Cloud Backup

Wait 15 minutes, then move to step 2

Step 2: Disconnect your PC from the internet

Step 3: Boot your PC in Safe Mode

1. Press the Windows and R keys together

2. In the Run window that appears, type msconfig

3. In the window that opens, go to the Boot tab

4. Select/Check the Safe Boot box

5. Click Ok

6. On the prompt that opens, select Restart

Your PC will restart in safe mode. Then move to the next step

Step 4: Uninstall Oculus

1. Click the Windows button

2. Select Setting (the gear icon)

3. On the left side of the screen, select Apps

4. Select Apps and Features

5. Scroll to Oculus app

6. Select it and click Uninstall

Step 5: Delete All Oculus Program Files

1. Press the Windows and E keys together

2. Paste this into the location bar at the top – C:\Program Files and click Enter

3. Find the Oculus folder and delete it. If you do not find it there, please use this instead – C:\Program Files (x86)

Step 6: Delete Oculus AppData

Paste each of the following into the location bar as above, and delete every Oculus folder in them:

  • C:\Users\YourUserProfile\AppData
  • C:\Users\YourUserProfile\AppData\Local
  • C:\Users\YourUserProfile\AppData\LocalLow
  • C:\Users\YourUserProfile\AppData\Roaming
  • C:\OculusSetup-DownloadCache

Step 7: Restart Your PC in Normal Mode

Please follow these steps to exit Safe Mode and restart your PC in normal mode

1. Press the Windows and R keys together

2. In the Run window that appears, type msconfig

3. In the window that opens, go to the Boot tab

4. Deselect/uncheck the Safe Boot box

5. Click Ok

6. On the prompt that opens, select Restart

If you are not prompted to restart, please restart anyway.

Step 8: Reconnect your PC to the internet and download Oculus.

Step 9: Install Oculus app and then connect using Link

1. Power on your Quest 2 headset

2. Open the Oculus app on your PC.

3. Plug your USB cable into a port on your PC

4. Plug the other end into your headset and strap it on

5. A message displays in VR prompting you to Allow access to data. Select Deny.

6. If you mistakenly choose Allow, you must unplug your USB cable from the headset and plug it back in.

7. When prompted to Enable Oculus Link, select Enable

If you’re unable to enable Oculus Link:

  • If you don’t see Add Meta Quest as the device on the PC software – log out of the PC app and log back in.
  • If you don’t see the Enable Link pop-up on the PC app – log out of the PC software and log back in.
  • If you don’t see the Enable Link option under Settings on your headset – completely power off the headset and power it back on

7. Replace Quest

If you perform this thorough reinstall and you are still experiencing the pending hardware issues error, it is possible that your Quest or Quest 2 headset has a technical fault and needs replacement.

We do not recommend a repair in such a case. If you decide to replace your Quest or Quest 2 (view on Amazon), please be sure to buy from a trusted seller. Also, avoid refurbished Oculus or buying from a friend to minimise the chances of having such issues again.

8. Contact Oculus

If your Quest or Quest 2 is still under warranty, then you are eligible for a free replacement from Oculus. And even if it is no longer under warranty, you may contact them anyway for further assistance on the issue.

Brady Klinger-Meyers is an experienced tech writer and marketer who currently writes for Techzillo as well as other popular sites like MakeUseOf. At Techzillo, he focuses on consumer technology in general with his interest being Android OS. Read our Editorial Guidlines and Fact Checking process.

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