You may have across an error message saying You Can Only Play This on Your Amazon Echo Devices. What this means is usually that the subscription you’re on does not allow you to play that song or podcast across multiple devices, and is only available to you on a dedicated echo device.
Can You Only Play Amazon Music on Echo dot?
No. You can play Amazon music across multiple devices, depending on the Amazon Music subscription plan you’re on. In general classification, there is Unlimited, Single Device, and Free plan.
- Unlimited covers Unlimited, Prime, Individual, Family, and Student
- Single Device covers only the Echo plan
- Free plan also covers only the Echo plan with much less features
If you get the error message that you can only play a song on your Echo dot, it is because you are either on the Single Device or Free plan. You can only play songs on an Echo device. And, for free plan, you only have access to a few thousand songs
To make more sense of this, let’s take a look at the different Amazon Music plans and discover the permissions available on each. Below this, you can also see what to do about the ‘You Can Only Play This On Your Amazon Echo Devices’ message.’
Different Amazon Music Plans and Devices You Can Play Them On
Amazon Music Prime
- This comes at no extra cost if you hold an Amazon Prime membership subscription.
- You have free access to 2 million ad-free songs, and over one thousand pre-programmed playlists and stations
- You can play music across several devices, but on only one device at a time.
Amazon Music Unlimited
- Comes at a cost of $8.99 per month for Prime subscribers and $9.99 per month for non-Prime subscribers
- You have access to 90 million ad-free songs in very-high HD quality, and several thousand pre-programmed playlists and stations
- You can play music on any device and can download music to play offline
Amazon Music Single Device or Echo Plan
- This is for users who do not have a Prime or an Unlimited membership subscription. It comes at a cost of $4.99 per month (formerly $3.99 until May 5 2022).
- You have access to 90 million ad-free songs
- You can only play the music on the single device that you sign up with; that is any one of Echo Dot, Echo Show, Echo Look, Echo Spot, Amazon Echo, Echo Plus, Fire TV, and Amazon Tap
- You cannot play music on a smartphone, tablet, or TV. Also, you cannot play on more than one Echo device
Amazon Music Unlimited Individual Plan
- Comes at a cost of $8.99 per month (formerly $7.99 per month until May 5 2022)
- You can listen to music on several devices, but on only one device at a time
Amazon Music Unlimited Family Plan
- Comes at a cost of $14.99 per month.
- Listen so 90 million ad-free songs in HG. Available offline
- Can play on up to 6 devices at a time
Amazon Music Unlimited for Students
- Comes at a cost of $0.99 per month
- Access to 90 million ad-free songs in HD. Available offline
- Need to prove you’re a student by providing proof of enrolment which will be verified by an independent ID verification service.
- Proof of enrolment can be any of Official Enrolment Letter or Class Schedule for the term, or Registration/Tuition Receipt, or Transcript, or some other means of Identification as a student
- Can listen across multiple devices
Please note that all the paid plans are free for first 30 days, for new subscribers.
Amazon Music Free Plan
- This is also for users who do not have a Prime or an Unlimited membership subscription
- You have access to thousands of free stations and songs
- You can listen to music on a single Echo device for free. Echo devices include Echo Dot, Echo Show, Echo Look, Echo Spot, Amazon Echo, Echo Plus, and Amazon Tap.
- The songs you have access to are ad-supported
- No offline playback
Why Does Amazon Music Say I Can Only Play on Echo Devices?
1. You Have the Amazon Single Device Plan
As you can see from the breakdown provided earlier, the main reason why you could get the “you can only play this on amazon echo devices” is because you are on the Single device/Echo plan.
Or, you are on the Individual or Prime plan and are already playing on your Echo device. Or, you are on the free plan, which also restricts you to playing on an Echo device.
Also, the Echo device you can play on must be the one you registered for Amazon music on. So, this plan is very restrictive. To clear this restriction, you need to upgrade to a higher plan that suits your playing needs.
Fix – Upgrade Plan
If you are on Free or Single Device plan, you could upgrade to at least the Individual unlimited plan. Just beware that on this plan, even though you can listen on multiple devices, you can only listen on one at a time.
To switch devices, you need to exit Amazon Music from the device you are currently using and switch to the other.
Alternatively, you could upgrade to Amazon Music Unlimited or Family plan. The difference is in the cost and the number of accounts that can be tied to your single subscription.
For Amazon Unlimited, you can only have one account associated to your subscription. For Family, you can have 6. The costs are $9.99 for Unlimited and $14.99 for family.
Note that if you already have an Amazon Prime subscription, then you should not get the “You can only play this on Amazon echo devices” error message. That would be a bug which we will address later.
How to Upgrade:
- If you signed up to your Amazon music plan through Apple, Google or your mobile service subscriber, you would also need to perform the upgrade for you.
- If you wish to change your subscription platform from a third party like Apple or Google to Amazon directly, you would lose the music and playlists associated with your former account.
- If you signed up through Amazon, you simply need to go your Amazon Music settings and select the higher plan of your choice.
1. Log in to Amazon.com
2. Click on your profile and select Memberships and Subscriptions from the dropdown menu
1. Open the Amazon app on your phone
2. Click the Menu button
3. Select Settings
4. Select Change My Subscription
2. You’re Trying to Access Music Included in Amazon Unlimited Plan
Amazon music restrictions do not only cover number of devices and accounts, it also covers the songs you can play on each plan. Here is a breakdown:
- On Amazon Music Prime, you have access to 2 million songs
- On Family, Unlimited, Single Device, Student, and Individual plans, you have access to 90 million songs
- On Free plan, you have access to a few thousand songs
The higher your subscription plan, the more likely it is that the music of your choice is available on Amazon Music.
So, sometimes, when you get the error message that you can only play a title on Echo devices, it just means that the song is only available on Unlimited plans
Fix – Upgrade Subscription
All the unlimited plans come with 90 million songs available for streaming and offline playback. If you want to have access to more songs and reduce restrictions, you just need to upgrade to any of Individual, Unlimited, or Family plans.
Please note that you cannot subscribe to Amazon Music Prime. It is a value-added subscription that comes with your subscription to the Amazon Prime product, with 2 million songs.
If you are already subscribed to Amazon Prime and want to increase the number of songs you have access to, you need to subscribe to Amazon Music Unlimited at $8.99 per month.
3. There’s A Problem with That Particular Song
There are also times when the “you can only play this on amazon echo devices” error is as a result of a problem with the song you are trying to play.
Titles and playlists available to you on Amazon Music are chosen and programmed by Amazon. Sometimes, the upload from their end may be faulty and the song becomes temporarily unavailable.
This usually clears after a while, or requires you to contact support to rectify the problem.
Fix – Try Playing Another Song
So, you could play other songs instead while waiting for the glitch to resolve at Amazon’s end. If you have an aching need to play that particular song at the time, you may exit the Amazon Music app and look for the song on other platforms.
Fix 2 – Try Playing the Same Song After a While
Like we explained, this error could be a temporary glitch with the song’s availability and may clear after a while. You may give it a full 24 hours and then try again to see if the error has cleared.
4. Amazon Music is Down
Amazon Music songs on all plans are hosted on Amazon servers across the world. This allows Amazon to render songs to users worldwide with almost zero latency. Latency means how much time it takes for data to travel across a network.
On some occasions, it may be that the servers serving your location are experiencing a downtime for one reason or the other. When this happens, it may cause Amazon Music to return strange error messages such as the “you can only play this on amazon echo devices” error.
Fix – Wait for Problem to Resolve
Therefore, when you get this error message, especially if you are unable to play several songs at a time, you just need to wait a while for the problem to go away.
In the meanwhile, you could head over to a web and service status monitoring website like Down Inspector to check the status of Amazon Music on downinspector.com/check/music.amazon.com.
If there is an issue on the platform, the site will generate reports on it, and also present collated reports from other users on the issue.
5. Bug on the App
If you check on Amazon servers and there are no reports of downtime, then it is quite likely that the error is as a result of a bug on the Amazon Music app on your phone. Bugs are errors that occur in the codes of software that make them to stop functioning.
If you try playing several titles and keep getting the “you can only play this on amazon echo devices” error, then the app must have developed a bug. You need to adopt a step-by-step approach to fix a bug of this nature.
Fix 1 – Restart Amazon Music
The first step to take in troubleshooting a bug on Amazon Music is to restart the app. This will allow the app to partially offload corrupt data with your current use and perhaps, resolve the problem. To restart:
1. Exit the Amazon Music app on your phone
2. Swipe it away from recent apps so that it is completely removed from the background
3. Wait 30 seconds, then open the app again
Try to play a music of your choice and see if the error clears. If the error persists, please try the next fix.
Fix 2 – Log Out and Log In
It could also be that there is an issue with your current login session. This manifests in either of two ways.
First, when you log into your Amazon account on the Amazon Music app, your login is called a Session and your device is given a token or key by Amazon to access the features available to your subscription.
Occasionally, there may be a glitch on Amazon servers and you lose your token, denying you access to the services you are entitled to. This can cause the “you can only play this on amazon echo devices” error.
Secondly, when you first signed in to Amazon on your Amazon Music app, your device became registered to your Amazon account as a device managed by you.
If, for some network or software glitch your device is unable to talk to your registered account, it could also result in the error.
To address both scenarios, you need to ensure that you have internet connection, then log out of the Amazon Music app and log back in.
To log out:
1. Go to the Home page of the app. It is the Browse page or tab
2. Click the More button. This is the 3 dots at the top right of the screen
3. Select Settings
4. Scroll down and select Sign Out
5. Confirm your sign-out when prompted
6. Then sign back in on the same page
Fix 3 – Clear Amazon Music Cache iPhone
If signing out does not clear the error for you, the next fix to try is to clear the Amazon Music app cache on your phone.
The cache is a temporary memory assigned to each app which stores your usage data so that the app can load the data quickly whenever you try to access them.
Amazon Music cache memory can become corrupt or warped, causing the app to malfunction and return errors like the “you can only play this on amazon echo devices” error.
To fix this, you need to clear the Amazon Music app cache on your phone using the steps below:
1. Navigate to Settings on your iPhone
2. Select General
3. Select iPhone Storage
4. Select Amazon Music
5. Select Offload app
6. Confirm the action
7. Select Reinstall app
1. Long-press the Amazon Music app
2. Select App Info
3. Select Clear Data
4. Select Clear Cache
5. Confirm to clear cache when prompted
After clearing the cache, try to play a song and see if the problem has been resolved. If not, then try the next fix.
Fix 4 – Restart Device
Any application installed on your device has to interact with the software of that device. Sometimes, the bug or glitch causing the error may be on your device, which has affected the Amazon Music app by interaction. In that case, restarting the device may clear the glitch and the error as well.
To restart your device, we recommend a full Shutdown and then rebooting rather than using the Restart option.
This will allow the device to completely offload all programs and the bugs with them, and reload the repaired programs for scratch.
Fix 5 – Reinstall Amazon Music
If a restart still does not clear the error, then it may be that the version of the Amazon Music app on your device has become corrupt. In that case, you would need to uninstall and reinstall the app.
1. If you are using an Android or iOS device, simply long-press on the Amazon Music app and select Uninstall or Remove.
2. Then confirm to remove the app
3. Afterwards, head over to your device’s app store to reinstall Amazon Music
Fix 6 – Contact Amazon
If the “you can only play this on your amazon echo devices” error persists even after trying all the fixes provided in this article, then you should consider contacting Amazon for further assistance.