Do you have the xFinity Stream app downloaded on your Fire TV? Are you experiencing an issue with the xFinity Stream app saying it is unavailable on your Fire TV? There could be a few reasons why this issue is happening with the xFinity Stream app.
In this guide I will be going over common reasons why this is happening and solutions to these problems. If the xFinity Stream app is saying it is unavailable on your Fire TV and you are wondering what is causing this then read below to find out.
Why Does xFinity Stream Fire Say Unavailable?
When you see that the xFinity Stream app is saying it is unavailable on your Fire TV, you may be asking yourself why? Well, there are a few reasons behind this problem and it can either be your internet connection, issues with the xFinity Stream app, or issues with your Fire TV. Wherever the issue may lie there are solutions you can try.
1. Issue With Network Connection
The first thing to look at when your xFinity Stream app is saying it is unavailable is your network connection. Since it is a streaming app it needs a reliable internet connection to stream. If your network has no or a bad internet connection this can cause your xFinity Stream app to say it is unavailable. This can either be solved by rebooting your router or an issue on your network provider side.
Fix – Check Your Network Connection
If you notice that you have a bad or no internet connection this could be the reason behind your xFinity Stream app saying it is unavailable. Check to see if the other devices in your home are connected to your network. If not then this is definitely an internet connection issue. You can try to reboot your router to see if this solves the issue. If you do not know how to reboot your router follow these steps.
- Unplug your router from the power outlet.
- Wait about 2 to 5 minutes.
- Plug the router back into the power outlet.
- It will take around 2 minutes for your router to reboot.
If you reboot your router and you still have no network connection contact your network provider and report the issue. This might be a problem on their side and you may have to wait for them to solve the issue.
2. Error With xFinity Stream App
There could be an error within the xFinity Stream app that is causing this issue. These glitches can happen from time to time like most apps. Running an outdated version of an app can cause multiple issues.
This is where updates come in handy, they fix these glitches that could be causing the xFinity Stream app to say it is unavailable. When this error happens and it is not a network connection issue, checking for updates on your xFinity Stream app should be your next step.
Fix – Update xFinity Stream App
Check if your xFinity Stream app needs an update when you are experiencing the app saying it is unavailable on your Fire TV. If the xFinity Stream app needs to be updated follow the onscreen instructions to complete the update. If your xFinity Stream app is updated but it is still saying it is unavailable then follow the next steps below.
3. Bug/Glitch in Fire TV Software
Just like with the xFinity Stream app, your Fire TV could be experiencing bugs/glitches within the Fire TV software that is causing this issue. When there are any bugs/glitches in your Fire TV software this can not only cause issues with your TV but also the apps that are downloaded on your Fire TV. Apps like the xFinity Stream app.
These bugs/glitches that are causing the xFinity Stream app to say it is unavailable can be cleared by doing a software update on the Fire TV.
Fix – Update Fire TV Software
Normally the Fire TV will do automatic updates on its software so you do not have to worry, just as long as your Fire TV is connected to a reliable internet connection. However, there is a way you can check and do an update on your Fire TV manually just follow these few steps below.
- Go to the Settings option on your Fire TV.
- You will need to select either My Fire TV or Devices and Software.
- Next, you will select the About option.
- Tap on Check for Software Updates.
- Follow the onscreen instructions to complete the update.
If doing an update did not see the issue or there is no update to be done you can contact the customer support and report the issue. You could be bringing them a problem they did not know about.
4. Corrupt File Within XFinity Stream App
Going back to the xFinity Stream app as being the reason behind it saying it is unavailable on your Fire TV, another thing to consider is that there could be a corrupt file within the app. Corrupt files can cause issues with the app not functioning at its optimal level.
If you have recently done an update on the xFinity Stream app and the app is still saying that it is unavailable there is another step you can take to see if this could clear any corrupt files that could be causing this problem.
Fix – Delete/Reinstall xFinity Stream App
Try deleting the xFinity Stream app to see if this will delete any possible corrupt files that could be negatively affecting the app. Make sure that you delete any sidebars or extra add on with the xFinity Stream app that is on your Fire TV.
Wait a few minutes before you reinstall the xFinity Stream app back onto your Fire TV. Doing this could delete any corrupt files that could be the reason behind your xFinity Stream app saying it is unavailable on your Fire TV.
5. Faulty Device/App
There could be a possibility that your Fire TV is faulty. If you are experiencing any other issues with other apps and features on your Fire TV this could be due to a faulty device.
Remember this can happen, especially if you have had this Fire TV for a while, basic wear and tear is common on all devices. if it is just the xFinity Stream app, then the app itself could be bad. Both cases are the worst outcome and need either a professional to look at or a new Fire TV.
Fix – Contact Customer Service and Report the Issue/Replaced Fire TV
If the issue is a faulty xFinity Stream app there is nothing you can do on your part. You will have to either call the app’s customer service or send them a message informing them of this issue.
https://www.xfinity.com/support/
This could be an issue that the support team already knows about and is working on a fix/update to send out that will solve those issues. Contacting the customer support team may give you the correct answer to this issue if none of these solutions above has worked.
The issue could also be a faulty Fire TV, as mentioned above if you are experiencing other issues with other apps and features on your Fire TV this is a sign that the issue lies there. If this is the case you have some options.
- First, check your warranty to see if this could be covered under that, that way there would be no outside cost to you.
- Second, you could call a professional to repair your Fire TV. Keep in mind that there could be a chance that your Fire TV can not be repaired and you are out of money for nothing since you will still need to pay for the repair and now replace your TV.
- Third, you can replace your Fire TV with a new one. Once you have your new Fire TV download the xFinity Stream app and see if it will work on your new TV.
With all that being said, the first thing you should look at when your xFinity Stream app is saying it is unavailable on your Fire TV is your internet connection in your home.
If your connection is good then you should start checking for updates on both the xFinity Stream app and your Fire TV. If it turns out that you have a faulty Fire TV the best thing to do is check to see if your warranty will cover this.
If it is not covered under warranty you have a decision to make, call a professional to repair your Fire TV or just buy a new TV. Make sure you check for any updates, even deleting the xFinity Stream app and reinstalling the app can solve this issue, before replacing your Fire TV.
Also, contact the customer support team, it is there for a reason, to help you with any problems you are experiencing. If you have an issue with making phone calls most companies have an email you can contact them on, try that if that is what will work best for you to find the solutions you are looking for.