On your iOS device, there’s a feature called WIFI syncing and its name suggests its purpose. WIFI syncing allows you to sync content to your iOS device connected to the same WIFI network as the PC you’re using iTunes on.

You can sync content like music and photos over WIFI to the iOS device that’s connected to the same WIFI network without having to use a USB cable. But you should consider leaving this content in the cloud so that you can access your music, photos, and more on your device when you haven’t got access to a computer.

Usually, this feature works well when you’re trying to sync your content, but issues can arise which stop WIFI syncing from working. The devices on the same network can refuse to show in iTunes or it can disappear when you’re trying to sync content to it.

The Reason WIFI Sync Won’t Work

The reason the sync over iOS device feature isn’t working is that there’s a process that interrupts the discoverability of your device, therefore, it stops showing up in iTunes when you click the Sync with this [device] over WIFI. You’ll need to quit this process so that it stops interfering with the syncing process.

1. Enable iTunes WIFI Sync for iPhone or iPad

Another common reason why this won’t work for you is that you haven’t enabled the iTunes WIFI sync on your iOS device so you’re unable to sync your content from iTunes.

1. To enable WIFI sync: plug your device into your PC > open iTunes > click the iPhone icon > go to Options > check Sync with this iPhone over WI-FI > click Sync.

2. Wait for your iPhone or iPad to finishing syncing > go to Settings on your device > click General > click iTunes WIFI sync > click Sync Now.

If you were unable to finish this process, you’ll need to troubleshoot the problem. After enabling the sync feature, you may have not found your iOS device in iTunes.

2. Quit AppleMobileDeviceHelper Process

AppleMobileDeviceHelper.exe is an executable file that is associated with iTunes and it can cause problems with iTunes when trying to sync content over WIFI to your iOS device. To fix this problem, you’ll need to quit the process.

1. Open the finder and press Shift + Command + U.

2. Open Activity Monitor.

quit AppleMobileDeviceHelper process

3. Look for AppleMobileDeviceHelper and iTunes Helper. You can also search this if you have loads of processes.

3. Click on the process.

4. Select Quit in the pop-up and confirm your decision to make sure.

5. Quit iTunes Helper process as well. After quitting both processes, you can try the sync over WIFI feature again.

3. Update iTunes

If iTunes is out of date, it can cause problems when you trying to complete tasks with your device. There may be a bug that stops iTunes from recognizing your iOS device when you’re trying to sync over WIFI. Bugs are common in old software so to troubleshoot this problem; you need to update iTunes.

1. Open iTunes.

2. Click Help Check for Updates.

3. Follow the prompts to install the latest version. Once iTunes is up to date, you can try and Sync with this device over WIFI and your device should show up and sync with iTunes.

4. Reset Network Settings

On your iOS device, there are network settings that are responsible for things like WIFI, data, and cellular. If there’s an issue with your WIFI that stops iTunes from syncing with it over WIFI, you need to reset the network settings and reconnect back to WIFI once your device has booted back up.

To reset network settings:

1. Go to Settings.

2. Click on General.

reset network settings

3. Click on Reset > Reset Network Settings.

4. Enter Password. Once you’ve reset the network settings, you can go back to settings and connect to the same network your PCs connected to. Once you’ve done this, you can go to WIFI and repeat the syncing process and it should sync with your iPhone or iPad.

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