Why Won’t My Alexa Play Radio Stations?

0
Why Won't My Alexa Play Radio Stations?

This guide will provide you with information about why your Alexa will not properly play radio stations. Using the information in this guide, you will be able to resolve these issues quickly and easily.

Why Won’t My Alexa Play Radio Stations

1. The Radio Station Isn’t Available in Your Area

Is there anything more frustrating than when your Alexa app tells you that “the radio station isn’t available in your area”? Yes, it is a very frustrating problem to have, and it is even more annoying if you do not know the cause of such an error message or what to do about it.

Please continue reading the following steps to troubleshoot this error message issue on your Alexa app-enabled device.

Fix – Choose Another

While Alexa offers a very large range of radio stations, genres, and music styles to choose from, not all of these stations are available in every country or location in the world.

This can be because of licensing issues, legal issues, or any number of other issues that may prevent a radio station from being able to play on your Alexa app in your current location or country.

How can you solve this problem and now start listening to the desired radio show or music channel on your Alexa app-enabled device? You may need to choose a different radio station or channel to play simply.

You will need to look for channels that are able (and legally allowed) to be played in your location, specifically.

2. Internet Connection Issues

If you suspect your Alexa device may be having a problem connecting to the Internet, consider the following options.

If your Alexa app can still turn on, try asking it out loud if it is connected to the Internet right now.

Alexa is programmed to answer this question, and the Alexa app should also now give you all of the details about its current Internet connectivity status and facts.

Another possible cause of the problem to consider now is your Alexa device’s physical distance to your router.

Put the Alexa device as close to your router as possible right now, be sure that it is at least within thirty feet of the router. Is Alexa able to connect to the Internet now?

Always check to make sure that your router is working, also. It could possibly be a problem with the router’s Internet connection and not a problem with your Alexa device.

You can test whether or not your router is working by checking on a different device (such as your smartphone or smart TV) and seeing if these devices are able to get connected to the Internet.

Have you recently changed your WiFi password or any of your WiFi login information? If this is the case, you will need to manually enter your new WiFi login information on your Alexa device to ensure that it is able to connect to your router properly.

Fix – Restart Alexa

Always try this method first before you delete the entire Alexa app. Some Alexa apps will refresh and start behaving just like new after a simple restart.

Shut the Alexa app down completely and then reopen it. Did this solve your Alexa device’s problem? If it did not, please see the below instructions.

Fix 2 – Restart Router

If none of the above possible solution methods has been successful yet, it is now time to restart your router to see if this will solve the issue. How can you restart your router? Please follow these steps.

The first step to restarting your router is to locate the power button on the side of your router and then press this down to turn the router all the way off.

In order to play it safe, you may also want to unplug your router’s power cord completely to really give it a chance to power down before restarting in a moment completely.

After you let a few seconds or minutes pass with your router being completely shut down, you will not want to plug it back into the electrical outlet on your wall or whatever you use for your power source.

After you have turned your router back on, give it several seconds or minutes to fully reboot itself.

Fix 3 – Reset Router

Now, if none of the above possible solution methods has been successful yet, it is time to do a full reset of your router to see if this will solve the issue. How can you reset your router? Please follow these steps to complete the router reset.

1. While resetting your router, you will need to keep the router plugged into the wall or power source the entire time.

2. You will need to find your router’s reset button for the second step. The reset button will typically be located on the back side of the very bottom of your router.

3. You will now see the router’s reset button. It is a very tiny hole. You will need to use something very thin to reach through the hole and press the button.

4. You may choose to use a paperclip, a thumb tack, a hairpin, etc., to hold down the reset button. Press the router’s reset button down for at least thirty seconds and up to a minute.

5. After waiting at least thirty seconds, it is time to release the router reset button. Leave the router alone for a few minutes while it powers back on and completes the reset process.

6. The first step to resetting your router is to locate the power button on the side of your router and then press this down to turn the router all the way off.

7. In order to play it safe, you may also want to unplug your router’s power cord completely to give it a chance to power down before completely reset in a moment.

8. After you let a few seconds or minutes pass with your router being completely shut down, you will not want to plug it back into the electrical outlet on your wall or whatever you use for your power source.

9. After you have turned your router back on, give it several seconds or minutes to fully reset itself.

3. The Smart Skill Doesn’t Support the Radio Station

If the Alexa app on your WiFi device is giving you an error message that reads, “the smart skill doesn’t support the radio station,” please read on to find out what you can do to resolve this problem.

To solve the vast majority of streaming issues on your Alexa app-enabled device, you will need to attempt to turn off any devices you have that are currently connected to your WiFi.

This cuts back on WiFi congestion and frees up your router to focus on just your Alexa app device right now.

You may also attempt to physically separate your Alexa device from any barriers that may make it difficult to receive the WiFi signal from the router, such as large metal barriers and walls.

Fix – Choose Another Radio Station

While Alexa offers a very large range of radio stations, genres, and music styles to choose from, not all of these stations are available in every country or location in the world.

This can be because of licensing issues, legal issues, or any number of other issues that may prevent a radio station from being able to play on your Alexa app in your current location or country.

How can you solve this problem and now start listening to the desired radio show or music channel on your Alexa app-enabled device? You may need to choose a different radio station or channel to play simply.

You will need to look for channels that are able (and legally allowed) to be played in your location, specifically.

4. Alexa Didn’t Understand Your Command

Are you receiving an error message from your Alexa-connected device saying that “Alexa didn’t understand your command”? If you are, please read on to learn about why this is happening.

Try to repeat the command for your Alexa app. Also, it is important now to check your Alexa device’s WiFi connection and network settings. You may need to restart your Alexa device in order to solve this problem.

Fix – Ask It to Play A Specific Radio Station Again

Alexa is a sophisticated piece of technology, but, as with every sort of innovative invention, it is not completely perfect. If Alexa is unable to process your command, try to give Alexa the command again and be sure to speak slowly and to enunciate clearly.

5. Alexa Out of Date

Many apps in today’s world are designed and programmed to scan for new updates periodically automatically and to install these new, current updates automatically and without you having to do a single thing.

It’s a wonderful system…most of the time. Every now and then, an app will glitch or have a bug that prevents it from performing these frequent and automatic scans, and it will allow itself to fall behind with the software updates it’s supposed to be having.

How can you fix this problem?

Fix – Update Firmware

There are a couple of different ways to find out if your app needs to be updated and to figure out how to update it on your own if it is no longer doing it automatically.

You can find the ‘Settings’ menu on the app in question. From this menu, look to see if there is an option for ‘Updates’ or any option including that word.

Select the option and see if it causes your Alexa app to scan for any newly available updates out there and to download and install them.

Go to the Google Play Store and search for the app in question, Alexa. Tap once on it to navigate to that app’s page in the Play Store.

Now, where you would normally see the ‘Install’ button on apps that you do not currently have on your phone, you should see a button in its place that says ‘Install Updates. Select this and let your app download and install any new updates it may have missed.

6. Issue With Radio Smart Skills

An issue with the radio smart skills could be causing your radio issues. This will cause your Alexa not to be able to play radio stations on your device properly.

Fix – Relink the Radio Smart Skill

You should relink your Alexa device’s radio smart skill settings to remedy this issue.

7. A Bug

All smart devices, including TVs and, in fact, any device at all that connects to WiFi, can, unfortunately, become targets of malware and viruses.

We are used to having our computers scan periodically for possible viruses, bugs, and malware, but you may not think to scan your smartphones, smart TVs, and other smart devices for these things.

On your computer, you may install virus-seeking programs, firewalls, shields, and other protective measures specific to your system.

The good news is that your Alexa devices are a bit more user-friendly and simple than trying to work to debug your computer, say.

There is no need to spend hours searching the Internet for the best antivirus and anti-malware options or to sift through pages and pages of customer reviews to select the program or programs that will best protect your computer from viruses and information thieves.

Alexa smart devices should automatically be checking themselves for viruses very often, just as many computers do.

Sometimes, one gets past all the fail-safes and is able to cause problems. It is an unfortunate truth that hackers are always thinking up new and innovative ways to get around these protections for as many new ways and new programs as computer programmers and designers can think up.

Your Alexa devices should, for the most part, be designed and programmed to protect themselves against a variety of harmful intruder programs, but there will always be some viruses or bugs that are so new and novel that they are not noticed by the currently installed anti-virus software.

So, what can you do to determine if your Alexa device has been infected with a virus? Read on to find out.

Fix – Turn the Device Off For 60 Seconds, Then Turn It Back On

Restarting your Alexa devices is very quick and easy, so there is no need to worry or be intimidated by this process.

Restarting your device is the most straightforward method to try when your WiFi device (whether it’s a computer, phone, or any other electronic device or Bluetooth-enabled device, for that matter) is having any sort of issue due to any number of reasons.

Many times, a simple restart can be all it takes to correct the problem and for your electronic smart device to start functioning predictably and like new again.

Always try this restarting method first before you delete the entire Alexa app from your Alexa-enabled device.

Some Alexa apps will refresh and start behaving just like new after a simple restart. Shut the Alexa app down completely and then reopen it. Did this solve your Alexa device’s problem? If not, please see below to continue reading.

Fix 2 – Clear Alexa App’s Cache

Your Alexa app could just be too hung up on the past and unable to move on. Let us do away with anything bad that it may be holding on to that could be causing it distress. Clear the cache on your Alexa device and try the app again. Is it all better?

How can you clear your Alexa device’s cache? Follow these instructions. One very important thing you need to be aware of before proceeding with clearing your Alexa device’s cache is that when you clear the cache, you clear all of the data and customized settings that may be on it.

That is to say, once you clear your Alexa device’s cache, it will completely restore Alexa’s default settings. And any data, songs, histories, etc., will disappear when you clear the cache.

So, when you start your Alexa device up again after clearing the cache, you will need to adjust the default settings to any customizations that you want your Alexa app to have, such as your account login practices and your parental controls, and so on.

Please heed the following instructions to clear the cache on your Alexa device or devices properly.

1. Navigate to your Alexa device’s home screen. Now, you will need to tap on the ‘Menu’ option on your Alexa device’s screen.

2. Now it is time to navigate to the ‘Select Settings’ option and then you will need to tap on this header to open the ‘Select Settings’ menu up.

3. At this point, you will need to select the option for ‘Select Apps’ by tapping on it.

4. You now need to navigate to the Alexa app title from the list of your installed apps that should now appear on the screen of your Alexa device.

5. Now, you will want to tap on the header that says ‘Select Storage’.

6. From this ‘Select Storage’ menu, you should now be able to tap on the header for ‘Select Clear Data.

7. Now, when you decide to relaunch your Alexa app, you will just need to remember to reset any settings you may have previously had on your Alexa device that you would like to restore.

Did clearing the cache to solve your Alexa device’s problem? If it did not solve the issue, please continue on the next set of steps to try another possible solution method.

Fix 3 – You Need to Reset Your Alexa Device

If none of the above solutions we have attempted to use have been successful yet, it is now time to reset your Alexa device completely.

Rather than operating your Alexa app on an Android device or an Apple device, this reset method will still be the same and will work for any device you can run an Alexa app on. Please follow these instructions to reset your Alexa-enabled device now.

1. Navigate to the ‘Devices’ menu on your Alexa device.

2. Now, you will want to tap on the ‘Echo & Alexa’ icon that should now be at the top of your device’s menu screen.

3. Now it is time to select whichever Alexa-enabled speaker you would like to perform the factory reset on.

4. At this point, you will want to navigate down the menu on the screen and then tap on the ‘Factory Reset’ option on your Alexa device’s screen.

5. The screen should now ask you to tap ‘Confirm’ in order to begin the factory reset.

6. Check your Alexa app device now and see if this has solved the app problem. Is the Alexa app now able to play radio stations like normal?

If yes, then great! But, if your Alexa app is still unable to play any radio stations, you can also try the following method to reset your Alexa app device now.

1. To begin this method of resetting your Alexa device, please unplug the Alexa device’s power adapter (the whole cable) from the device running your Alexa app or apps or the outlet in the wall or power source.

2. Now, it is time to wait for several seconds up to about a minute. Now you will proceed to plug the device’s power cable back in.

Your Alexa device will now complete the restart.

At this point, it is a good idea to check your Alexa device and see if the problem has now been resolved. Is Alexa able to play radio stations now?

If the problem continues to persist, please reset your device manually by pressing the ‘Action’ button on your device and then holding the button down for 20 seconds up to a minute.

Your Alexa device should now be refreshed, restarted, and ready to function properly and normally again after trying all of the above solution methods.

Brady Klinger-Meyers is an experienced tech writer and marketer who currently writes for Techzillo as well as other popular sites like MakeUseOf. At Techzillo, he focuses on consumer technology in general with his interest being Android OS. Read our Editorial Guidlines and Fact Checking process.

LEAVE A REPLY

Please enter your comment!
Please enter your name here