Why Is Sam’s Club Checkout Not Working?

Why Is Sam's Club Checkout Not Working

Various people have reported a similar error when trying to checkout using Sam’s Club Checkout.

The error message reads as follows: ‘We’re sorry, the credit card information has been declined by issuer.’ If this is the case, utilize the following guide to troubleshoot this issue and get the proper function out of Sam’s Club checkout.

Why Is Sam’s Club Checkout Not Working

1. There’s A Bug

As with any other application, it is possible that there is a bug that is causing a delay in the functionality of the app. Bugs are simply mistakes or errors in software. These mistakes may produce errors, like unexpected results or erratic behavior.

In a best case scenario, bugs only affect software performance. In the worst case scenario, the related bug may make the software crash.

These commonly originate in the source code or within the internal design of the program itself, but they can also occur within the compiler or the operating system.

Most applications have software development teams to regularly ensure bugs are fixed before applications go to production, or otherwise, users may come into contact with them.

If users come into contact with bugs, it is less likely that the application will be successful due to various instances of bug reports.

It is important for applications to address bugs quickly. Some are harmless, but others can seriously compromise the functionality of your mobile device or tablet. Depending on how the application is used, the severity of related bugs may vary.

Before being released onto the Apple App Store and the Google Play Store, it is common for applications to undergo a lengthy and detailed assurance process that enables developers to find most bugs before the application reaches the hands of the general public or target audience.

Fix – Update App

The easiest and first fix you should attempt to see if it improves the general function of the Sam’s Club Checkout should be to update the application itself.

Both iOS and Android devices have separate processes for updating applications, but all in all, the processes are very similar. Both of these are outlined below.

If you are looking to update an application on an iOS device, use the following steps:

1. Open the Apple App Store.

2. Tap the profile icon at the top of the screen.

3. Scroll to see updates that are pending along with release notes.

4. Tap Update next to an application to update that app independently, or you can tap Update All to update each application you have installed.

5. If you are looking to update an application on an Android device, use the following steps:

6. Open the Google Play Store application.

7. Tap the profile icon in the top right of the screen.

8. Tap Manage apps & device.

9. Scroll to see applications available for an update labeled “Update available.”

10. Tap Update to the right of the application you wish to update.

Fix 3 – Clear Cache

Clearing cache data may result in settings on some websites being deleted. For example, if you were signed into your Twitter account, you may need to sign in again after deleting the browser or application cache.

It is not a bad idea to clear out your cached data every once in a while regardless of outstanding issues; however, if issues are prevalent with your device or an application, this can be an easy solution any issues that you may have been struggling with.

Clearing your cache keeps the internal organization of your mobile device or tablet clean, but it is not a reliable method for making new space on your device.

If you are looking to clear your cache on a device using iOS, use the following steps:

1. Tap the gear-shaped Settings icon.

2. Tap General.

3. Tap iPhone Storage.

4. Once you reach this point, you have options. You can choose to clear the entire cache of applications you use less than frequently. This can be done by tapping Offload Unused Apps.

5. Offload basically means that iOS is clearing the cache.

6. The second option involves scrolling down and tapping on individual applications that have cached data stored on your device. This allows you to offload individual applications to free up temporary space on your device.

7. It is important to keep in mind, however, that clearing the cache simply clears temporary files. This does not erase login credentials from the system, any files you have downloaded on the device, or any settings you have tailored to fit your needs.

If you are looking to clear the cache on an Android device or tablet, the following two guides will be beneficial.

1. To clear cache in the Google Chrome application, use the following steps:

2. Open the Google Chrome application on your Android mobile device or tablet.

3. Tap More on the three dots in the top right corner of the page.

4. Tap History.

5. Tap Clear browsing data.

6. Choose a time range at the top of the screen.

7. Check the boxes next to Cached image files.

8. Tap Clear data to eliminate browser space being taken up with Google Chrome.

Next, the following guide will teach you how to clear the cache of a single application on your Android mobile device or tablet:

1. Tap the gear-shaped Settings icon.

2. Open all applications installed.

3. Choose the appropriate option and navigate to the application whose cache needs to be cleared.

4. Select the application.

5. Tap Storage from the list of options within the application’s data.

6. Tap Clear Cache to eliminate unnecessary data from the application’s cache.

If you are looking to clear cache on Mozilla Firefox, use the following guide:

1. Click the Menu on the Firefox page.

2. Click Privacy & Security.

3. Click Clear Data in the Cookies and Site Data tab.

4. Delete any check marks in front of the alternative options.

5. Check Cached Web Content.

Fix 4 – Contact Sam’s Club

Like most websites, Sam’s Club has a website designed to help customers improve their experiences with their company.

This website has various sections filled with information related to orders, returning and refunding products, credit card payments, and becoming a Sam’s Club member.

There are alternative functions that allow you to check your balances or redeem rewards, but there is a “catch all” function for additional help that allows you to discuss your issue with a Sam’s Club member.

2. Server is Down

A server itself is practically just software running on a computer, whether that be locally or remotely. Powerful computers that are named “servers” are named this to differentiate between themselves and things like laptops and desktops.

If anything in the server that makes files available is malfunctioning or otherwise unavailable, the entire server is considered to be down. In other words, you cannot access the website or application.

The software developers will troubleshoot issues with the server to alleviate apparent issues and maybe investigate further to uncover some that are more hidden.

It is likely that if the database is simply unavailable while the website itself is still alright, there is a good chance that the software with the database has an issue and that the server itself is still alive.

Developers are responsible for digging into this software and determining the issues within the system.

Fix – Check If Sam’s Club Server Is Down

You can use a website like Is It Down Right Now to determine whether a website is still properly functioning or not. This link shows the active status history of the Sam’s Club website.

If the website is not functioning properly, your only option at that point is to wait for developers to fix the issues so that normal traffic can resume.

It is likely the server is overloaded, down, or otherwise unreachable due to a network problem or an outage. Websites also often go down when websites undergo maintenance.

3. Device Issue

If you are unable to access the application or it is not functioning as intended, it is possible that you device is the root of the issue. If this is the case, restarting your device can be a reasonable solution for your problems.

Fix – Restart Device

The easiest way to restart your device is using the power button. Most cellular devices allow you to hold down a power button before a prompt appears on the screen asking you if you are sure you would like to shut the device down.

However, in some situations, the power button may not be available or may be malfunctioning. If this is the case, the following two guides will teach you how to force your cellular device or tablet to restart under both major operating systems.

Fix 2 – Force Restart Device

If you have an iOS device, you can restart you device by doing the following:

1. Press and hold both the Power button and either Volume button.

2. A slider will appear that reads ‘slide to power off.’

3. Drag the slider to the right.

4. Wait for a few moments until the iOS device fully turns off and the screen goes black.

5. Press and hold the Power button until the Apple logo appears and your device is rebooting.

If you have an Android mobile device or tablet, you can still force your device to restart using the following steps:

1. Simultaneously press both the Power button and the Volume Down button.

2. Hold these buttons for seven seconds.

3. Wait on the device to restart.

It is important to restart your mobile device or tablet regularly.

Restarting your device regularly encourages clearing memory, applications, and related conflicts. Your device will also experience positive effects on things like battery drain, network connection issues, and low memory problems.

4. Internet Connection Issue

It is possible that you are having network issues that are causing problems for you using the Sam’s Club Checkout. If this is the case, use the following solutions to troubleshoot your network issues.

Fix – Restart Internet on Phone

The first fix that could likely solve your problems involves restarting the internet on your phone.

To reset your Network Settings on an iOS device or tablet, use the following steps:

1. Tap the gear-shaped Settings icon.

2. Tap General.

3. Tap Transfer or Reset [Device].

4. Tap Reset.

5. Tap Reset Network Settings.

To reset your Network settings on an Android mobile device or tablet, use the following steps:

1. Tap the gear-shaped Settings icon.

2. Tap System.

3. Tap Advanced.

4. Tap Reset Options.

5. Tap Reset Network Settings.


Following these steps will enable you to reset the network settings on your device.

Resetting your network settings is a common solution for network-related issues. This deletes all network-related data stored on your device. This includes passwords that you might have saved, stored Bluetooth connections, or your network preferences.

Resetting these network settings does not delete essential data. Therefore, you will only be required to reconnect to networks and networking devices to be able to use them again.

Fix Two – Restart Router

If your issues do not lie solely with your mobile device or tablet, it is likely that your network issues are related to your router. Resetting your router can resolve some network issues so that regular traffic and function can resume.

If you need to restart your router, use the following steps:

1. Press the Power button -OR- unplug the router’s power cord.

2. Wait 30 seconds.

3. Press the Power button again to turn the router back on or plug the power cord back in.

It is important to keep your router plugged in so that your connected devices can function properly. The only time you should turn your router off should be in resetting the device to resolve issues such as these.

Fix – Switch to Data Vice Versa

If you are connected to a Wi-Fi connection and you are having network issues, it may be helpful for you to disconnect from Wi-Fi and utilize your mobile device’s cellular data plan.

Alternatively, if you are having trouble with your network and you are not connected to a Wi-Fi network, a Wi-Fi connection may resolve any underlying network issues that you may have.

Fix – Turn Off VPN

Many people use VPNs to hide online activity and guard against people who might be snooping on public networks.

These are also useful for hiding your IP address and browsing activity among other things. They increase your online security by limited what personal data is emitted through your internet browsing history and more.

Our lives are frequently becoming more digital. With this, our privacy becomes more at risk.

These are some of the reasons that application users may use a VPN. However, if you are having network issues, you may have to turn off your VPN so that you can resume normal traffic on the application.

In theory, VPNs create private tunnels that hide your internet traffic for your internet service provider, the government, and hackers.

Many people even use VPNs at home for increase privacy security to strengthen anonymity and hide themselves from online trackers.

This does not mean, however, that they cannot cause issues. If the other fixes do not resolve your network issues and you are using a VPN, it is likely that halting usage of the VPN can resolve those underlying network issues.

5. Low Storage

It is possible that a lack of storage space on your device can be a reason for limited application function. For example, your Sam’s Club Checkout application may be malfunctioning due to limited storage on your cellular device or tablet.

Further, low storage on your device can decrease the device’s overall performance. It may start to run slower and crash more frequently among a more diverse range of issues.

It is normal for older phones to slow down due to storage and performance requirements of newer and more updated applications and the requirements of the most recent operating system upgrades that have been downloaded on the phone since purchase.

With those updates and upgrades, the developers are crafting them for newer devices. This means that your device may function slower with the same updates installed.

Fix – Increase Storage Space

It is possible to increase storage space with devices of both major operating systems. To view Storage on an Android device or tablet, tap Settings and then Storage.

This section enables you to view how much storage is devoted to certain categories. For example, you may see that you have way too many pictures on your phone because images are taking up a significant percentage of the allotted storage space on your device.

To view Storage on an iOS device or tablet, tap Settings. Then tap General and iPhone Storage. After doing this, you will see a bar chart that reveals how much storage you are currently using out of what is available and what exactly is taking up that storage.

From here, you can also find a more detailed list below that identifies each application installed on your device along with how much storage space is allotted for each.

Images and videos frequently take up a lot of space on devices, so saving those to a cloud and clearing them off of your device is a great idea to improve the overall performance of the device.


Various Sam’s Club customers have reported issues with the Sam’s Club Checkout application. They have received an error that reads, ‘We’re sorry, the credit card information has been declined by issuer.’

This has not necessarily been due to credit card issues, but rather bugs and unrelated network issues. This guide will help you resolve underlying issues that you can resume using your Sam’s Club Checkout application as you please.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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