Why is Disney Plus So Quiet?

Why is Disney Plus So Quiet?

Disney Plus is an enjoyable online streaming platform, but you can’t get the most appealing experience if you can’t hear your stream’s content. This issue is a regular occurrence with users of Disney plus, so you don’t have to panic as there are methods you can use to resolve this issue and get your device to produce quality sounds.

However, one of the first things to understand is that you tend to experience different sounds, volumes, and audio quality on a streaming platform.

Your audio experience while watching one show will differ from another due to different quality. Other than this, below are some of the reasons your device isn’t picking up an audio signal from Disney Plus, and be sure to check out how to fix these issues yourself.

Why is Disney Plus So Quiet?

1. Device Volume Is Down, But You Didn’t Notice

Some movies’ audio range is tuned to create a lightweight and compressed sound. So if you aren’t paying attention to these, your new video might not play as loud as the previous one. It might also be your TVs customized to reduce volume during nighttime, ‘night mode’. Thereby causing your Disney+ sound to seem off.

Although it might seem impossible, you could have reduced your device’s volume without notice. Probably sat on the remote, or someone reduced the volume when you weren’t around. So always look out for the device’s volume before checking for other reasons that can cause the silent moment you experience from your Disney plus.

If you’re playing from your laptop device, you might also notice the issue is only coming from your Disney plus. Hence, your best guess is to check the laptop volume and output device settings on your laptop. If you don’t connect your device to the computer as the audio source, you won’t get any audio signal.

2. Disney Plus Servers Are Down

Unlike the old times when televisions connected through antennas and satellites to receive signals. Technological advancement allows you to independently connect with different channels while streaming or downloading video signals from the internet.

Disney Plus, like Netflix, has a server base where all the files are stored, and videos are downloaded directly to your device.

Anything with servers will have downtime, so Disney Plus can also have its downtime. However, the server error can manifest in different ways. In most scenarios, you should receive a server error message, or if your stream your video, you might experience minor issues with video, audio, or both.

So if your Disney Plus is playing like it’s in a library, the server is another possible cause you can look out for. To confirm, you can visit the Downdetector.

If you use VPN, you might also face server error even when everyone in your area is not affected. It is because your VPN is probably accessing the server with a different location. If the location has a server error, your Disney Plus app will not function properly and might be having a problem loading audio output.

3. Old Bluetooth Connection Is Still On

If you recently changed your Bluetooth audio devices or have more than one, there could be miscommunication between the two devices. For example, if you’re connected to the old device but think it’s the new one, you will find no sound will come from your Disney plus.

Bluetooth devices often connect automatically, so they can connect to a different device or seek another device while you thought you have a connection already. Your Disney plus will continue without sound until you notice this and connect to the suitable device.

If you often connect your Disney plus to your AirPods, and now you want to listen to it from the speakers, you need to remember to change the connection. Otherwise, your device will continue blaring the audio into your AirPods, and you’d probably continue fumbling with the remote or other issues that you think might be causing it.

4. Disney Plus is Out of Date

Disney Plus is software too, and like any software, it can become outdated. So always check your software version to ensure you aren’t running an outdated version. If you are running the outdated software, the issue might not appear like a regular software issue, so sometimes it looks like an audio issue.

The primary reason there are software updates is that more features will join the stack, and old features will improve. So if the old software has issues that cause an audio error, the old version will correct this. However, if you don’t update, you’ll be missing out on these new and updated features.

5. Bug With Disney Plus App

The Disney plus app can also run into some glitches and bugs when running. For example, if the bug affects the audio file, you might have difficulty getting any sound out of your device. Even though it might appear as something that needs technical attention, fixing this error is straightforward.

Also, it’s not a likely occurrence, which is why it’s last on our list of possible causes. Bugs are results of malfunction in the program’s code. They are not a result of a 

virus or malware attack, though, so your Disney plus is safe from attack; the app just ran into some internal issues, typical of streaming and downloading apps.

If you run into this issue quite frequently with the app, consider increasing the storage capacity of your device or freeing up enough space for your Disney plus app to run smoothly. Low space doesn’t only affect your Disney plus; it can also cause other apps such as Netflix to malfunction. So ensure you do everything possible to create extra space on your device for smooth processing.

How to Fix Disney Plus Volume Low

Once you can identify the issue, there are various ways you can address it and get your audio functioning properly. None of these options requires technical expertise, sp if you know how to navigate through your app and device settings, you can quickly fix things yourself. You can check out the 14 fixes recommended below.

1. Increase Volume On Your Device

Your device’s volume might be why your video isn’t audible enough. So turn up the volume to fix the issue. Sometimes the device volume might be at its maximum, and you still don’t get any sound, then you need to consider the other audio devices too. For example, if your TV is also the source for your audio, use the TV remote to increase the volume.

No luck still? Try fixing the connection of both devices’ volumes if you use more than one. For instance, if you have an audio device aside from your TV, the device might have low volume, but you keep increasing the TV’s volume hoping for the audio to be audible. So, ensure you’re increasing the volume on the suitable device instead.

If you seem to have difficulty increasing the volume, check your remote. You might be sitting at the wrong angle, which can hinder connection. You can also try changing the remote’s battery or charging it if rechargeable. If the error persists after ensuring all volume from the audio devices is turned up, you can try fixing other issues instead.

2. Change Audio Settings to Stereo

You should probably make changes if you’re using a single audio device and your settings don’t use stereo audio. Your TV settings allow you to convert stereo sound into a single channel so that the sound can be coming from a single source instead of multiple ones.

For example, suppose your audio device is just your AirPods or headset, and the audio is not in stereo mode. In that case, you might have difficulty hearing some parts of the audio which should play through other devices such as your TV, etc.

3. Set Your TV Audio Output to PCM

Not all devices are compatible with various audio outputs. Dolby Digital audio is one of the common outputs that some audio devices can’t handle.

So you need to connect a device that is compatible and try changing the settings from Auto to PCM. You have two options, one is to connect to Auto if the device connected is compatible with Dolby Digital.

However, if the device isn’t compatible, you can select PCM. It stands for pulse-code modulation, and it’s handy for notifying the device to play the sound on your TV device even though the HDMI has already processed the sound. So, if you want the sound to play from your TV, it changes the sound to a 2.0 PCM signal that passes through your TV.

How to Set your TV Audio Output to PCM

1. On your remote, press the HOME button

2. Go to Settings

3. Select Sound, then click on Digital Audio Out

4. Choose between Auto or PCM

4. Disconnect And Reconnect Both Ends Of Your HDMI Cable

For optimum experience from your TV, audio, and Disney plus app, you must ensure a secure connection. A break in the connection between the devices will result in some errors, such as the one you currently get.

Additionally, suppose some part of the HDMI connection between your TV and box doesn’t have a tight and secured connection. In that case, you might experience a lack of video, audio, or any other signal.

So, disconnect your HDMI cables and clean the holes and spaces if you notice any debris or dirt clogging them. Once you have cleaned the HDMI and cord, reconnect securely and check if the issue gets fixed. Try testing other HDMI cables, too, if you feel the one you’re using might be having connection issues.

For example, you should change suppose one end of the cable you use seems in lousy condition (remember, you need both ends to be in perfect working conditions to receive correct signals).

5. Use A Different Audio Device Like Headphone Or Speaker

Another great way to fix things is by changing your audio device. Many people don’t usually pay attention to this, but different audio devices have strengths and weaknesses.

For example, it might be that the connection between your old audio device and your TV isn’t significant enough to foster great audio coverage. Or maybe your audio device has less versatility to receive and relay the audio signal it’s receiving. Perhaps the device you connect to is faulty, and you haven’t noticed.

The only way to find out is to try other audio devices like your headset or a new speaker. But, of course, you could be using your TV as the audio device all this while, and if your TV’s audio is faulty, you’ll receive loud and clear sounds from the newly connected devices.

Also, your TV might not be able to play the sounds from the video you’re watching because it’s an additional feature and not exclusively designed to cover all sorts of sounds; if the issue is also through settings or preference between the previous audio device.

Adding a new one will override these settings and establish new ones which can foster the proper audio signal.

6. Perform a Power Cycle

A power cycle is a method of switching off your devices in an orderly manner that ensures the device entirely switches off and back on. Usually, the trick behind a power cycle is the wait in between turning it off and back on.

However, others will suggest it’s the method you turn off the device with. For example, if you turn off the device using the power button or unplug the power cord from the electrical outlet.

There is no fixed way to do this, so you can take any approach that seems befitting. For example, if you switch it off or unplug the power source, ensure you wait at least 10 seconds before turning it back on.

But for a complete cycle, please wait 30 seconds and turn it back on. If this works, your devices should easily connect with the others and fix the error you’ve been receiving through all these new connections.

7. Log Out Then In

Logging out if your account works in almost all scenarios. For example, probably because the internet is a network of interconnected users, one user might be logged in but not receive enough signal.

So most of the time, closing the app works too, but another thing you can do is disconnect the link between your account and your TV or audio devices. That way, you’ll return all the appliances to working perfectly.

Hopefully, when you open Disney Plus again and log into your account, the new connection allows any issue you’re facing before to get resolved.

If the problem is also a result of a long period of connection or a minor glitch with your account, following this might be your best bet at fixing things and creating a secure connection between your Disney plus and the necessary devices that should play the sounds

8. Clear Browser Cache and Cookies

Most smart devices run on software applications, and software apps run on storage. You have two problems if you don’t provide the essential storage requirement. Either you have issues with your device’s software, or the apps will run without saving all their logs and activities.

This storage space requirement means if you don’t have enough storage for your software, your Disney plus will remain quiet every time you open it.

So, for example, if you notice your Disney plus isn’t loud enough, and luckily you can resolve the issue today. However, if your app doesn’t save all these changes because of storage issues, you’ll have to fix the problem every time you need to use it.

Also, if the lack of sound is due to glitches or bugs from the app, you can resolve it by clearing the browser cache and cookies. Well, your Disney plus streams or downloads videos online before rendering them to your devices. That doesn’t make it different from a typical browser.

So if there is a glitch, the best way to remove it is by clearing the cache, which stores the various activities your app records anytime you use it. Likewise, web cookies take up more space or contribute to the error you’re receiving from your app.

But make sure you only clear these two and leave your app’s data in good condition unless you still want to try other methods if this doesn’t work.

9. Clear Disney Plus App Data

If you need more space in your TV box, clearing the app data might help. Sometimes it also enables you to remove any settings or preferences you made while using it that might contribute to the issue you now face. When you clear the app data, you allow the Disney plus app to return to its original state from the lady update and remove any bug or glitch logged into the app.

10. Check your Internet Connection

The primary reason you can receive audiovisual signals to your TV without an antenna is that your TV box device doesn’t need one.

The connection is now to the internet, so your video and audio signals will be jeopardized if you can’t maintain a secure connection with the internet. This issue might not happen every time, but you should always check the internet connection to see if everything’s working correctly.

If you notice the wi-fi network isn’t as fast as it should be, try disconnecting and reconnecting to fix it. You can also apply a power cycle to your wi-fi router. Finally, ditch the whole wi-fi if there is no improvement and connect to your mobile data instead. But ensure your data connection is strong enough to support an adequate signal.

11. Update Disney Plus

As earlier outlined in the list of issues affecting your Disney plus, a software update is quite an essential practice. Too important to ignore even if you don’t like updating apps. Your app should automatically update itself anytime there is a new update online. But if this isn’t happening, you can conduct a manual search online and get the updated software version.

If the audio error results from an upgrade to the previous version of the software, the developers will make corrections by releasing a newer version that will fix this issue. But if you haven’t updated to that version, you won’t benefit from the update and will continue battling with the glitches on the older version.

12. Update Your Device

If the issue persists after all your efforts, you should consider upgrading your device from the current version to the latest. If your device runs on outdated software, you can’t expect it to work perfectly with an app running on the latest software.

For instance, if the old version supports an old version of the Disney plus app, and after there is an upgrade in the device version, Disney Plus updates the app features. If you refuse to update your software too, you’ll run into a problem when using the device even with other apps.

13. Reinstall Disney Plus

Uninstalling the app clears all the storage it has on your device. So when you reinstall it, the files will get a new directive and install all the app features as if you never used it on your device before. Therefore, any previous error it faced before uninstalling it will not resurface unless the issue is not with your Disney plus app but with other sources mentioned in this guide.

14. Report Problem to Disney Plus

If you can’t seem to figure out a way out of this after trying, you should contact Disney Plus support. There is a chance you’re not the only one experiencing this, so when you report the problem, you’ll get a direct response on what steps you can take to resolve it.

And if the error is from the company itself, Disney Plus will notify you immediately while they attend to your issue. Visit the Disney plus website and access the contact page to get information on contacting the support.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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