Why Can’t I Watch Hulu on My Mac? Try These 14 Fixes

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Why Can’t I Watch Hulu on my Mac

One of the most annoying problems is when you are unable to watch Hulu on your Mac. You paid for your Mac and your Hulu subscription, so if Hulu is not working, you will want to try these remedies to get your money’s worth.

Why Can’t I Watch Hulu on my Mac

1. Bug with Hulu

Fix – Restart App

A quick restart might be the solution if you cannot watch Hulu on your Mac. By restarting the app, Hulu will have a chance to take time off and figure itself out. Follow these steps to restart Hulu.

1. Open up your Mac.

2. Click on the Apple logo at the very top-left of your screen. The icon is the Apple Menu.

3. From the drop-down menu that appears, click on Force Quit.

4. Once you do, a little screen will appear, showing you all of your open apps. Select Hulu.

5. Click on Relaunch at the bottom of the screen.

6. Now, press the keyboard button that says F4. This button is on the first row and is the fifth button from the left.

7. Find Hulu from your apps and reopen the app.

After restarting the app, you might have to log into your Hulu account. If you forgot your password, when you log in, click on Forgot Password. Hulu will send a password reset link to the email under which your Hulu account is.

Fix 2 – Log Out, Then Back In

A quick fix can be logging out and then logging in to your Hulu account. If you are using a browser to use Hulu, follow these steps.

1. Open your browser and go to Hulu.

2. Click on any of your profiles.

3. Now, click on the letter icon in the top-right corner of your screen.

4. The last option will say Log Out. Select the button that says Log Out.

5. Log back into your account. Hulu will now bring you to the log-in page on Hulu. If you forgot your password, when you log in, click on Forgot Password. Hulu will send a password reset link to the email under which your Hulu account is.

6. Once you log in, Hulu might start working on your Mac.

7. Open up your Mac.

8. Press the keyboard button that says F4 and click on Hulu to open it up. This button is on the first row and is the fifth button from the left.

9. Click on any of your profiles.

10. Now, click Profile in the lower-right corner of the screen.

11. At the very bottom, select Log Out.

12. Log back into your account. Hulu will now bring you to the log-in page on Hulu. If you forgot your password, when you log in, click on Forgot Password. Hulu will send a password reset link to the email under which your Hulu account is.

13. Once you log in, Hulu might start working on your Mac.

Fix 3 – Contact Hulu

If all else is still failing, and you want to be able to watch Hulu on your Mac to enjoy your favorite new movie and watch it with your Hulu account while at home, reaching out to the Hulu customer support is another solution you can try.

To contact them, go to help.hulu.com/s/help-topics/. Once you get to the website, select your language, and you can get started by letting the company know about the problems you are having with your Hulu account working on your Mac.

As you scroll down on the website, you will see a list of areas with which Hulu users typically have issues. You will then have to select Using Hulu as your issue from this page.

Hulu will now give you various ways to get your account to work on your Mac. At the top of the screen, you will also see the option to Contact Us.

If none of these articles could help you, click on that option. From there, you can talk to a live representative on the website through a chat box, and they can also help you.

If their website for customer service is still of no help to you, you can call 1-888-265-6650 and get in touch with a live customer service representative from Hulu. They will be able to help you from there and hopefully get your Hulu account to work on your Mac so you can finally enjoy it.

2. Corrupted App Data

Fix – Clear Cache

Hulu on your device may be full of too much additional information and data irrelevant to your account or its functions, which could be why you cannot use it on your Mac. You will need to clear cache files to eliminate this extra information. By doing this, you are not losing any necessary information.

Instead, you are filtering out all of the saved data built up over time that you no longer need. Clearing cache files is straightforward, and you can complete this in minutes. Follow these steps to clear the cache on your Mac,

1. The first thing you will want to do is to open up your Safari Browser on your Mac.

2. Next, go to the menu bar at the top of your Mac screen and click on the Tools option.

3. Now, tap on Options or tap on Preferences. Depending on your Mac type, only one of these buttons will appear on your screen.

4. Once on this page, you will see a menu to the left. Select the option that says Privacy and Security.

5. This will then bring you to a screen with multiple buttons. Navigate to the one that says Cookies and Site Data and then tap on the Clear Data option that appears.

Once you have completed these steps, try to use Hulu on your Mac. You should be able to watch your shows and movies after clearing the cache.

Fix 2 – Reinstall App

One of the ways you can try and fix this issue and use your Hulu account on your Mac is by simply deleting the app and then reinstalling it. Follow these steps to delete and reinstall your Hulu app.

1. Open up your Mac and press the keyboard button that says F4. This button is on the first row and is the fifth button from the left.

2. Find Hulu from your apps and hold down on it.

3. Once it starts shaking, press the X button.

4. Once you have deleted your Hulu app, head to the app store on your Mac.

5. Search for Hulu and reinstall it.

6. Now that you have the Hulu app back on your chosen device, you may have to log in again, or Hulu may save your information. You can enter your password and then log in on your Mac. If you forgot your password, when you log in, click on Forgot Password. Hulu will send a password reset link to the email under which your Hulu account is.

7. Get logged back in, and this will hopefully allow you to start using Hulu on your Mac again.

3. Hulu Server Down

Fix – Wait For Hulu Server Issues to Resolve

If you keep trying to get your Hulu app to work so you can watch the latest episode just released while cuddling in your bed and using your Mac, Hulu’s server may be to blame. It is common for networks to go out for a couple of minutes every once in a while, so do not fret.

There are quite a few ways to try and get it back up and starting, or you may not even be connected to your network. Sometimes a quick reset is all your connection may need to get back up and running.

You can also go to downdetector.com and type Hulu into the search box. Doing this will let you know if the Hulu server is having any issues.

Once you search it, the website will tell you if Hulu’s network is up and working. If it is not, you will have to wait until it is, or you can try to restart your router. Otherwise, if your network is not down, that is not why your Hulu app is not working, and the server is not to blame; something else is.

4. Slow Internet Speed

Fix – Fix Internet Connection

You might not be able to use Hulu on your Mac because your Wi-Fi is down or there is a bad connection to your Wi-Fi network. A straightforward method to remedy this issue is restarting your Wi-Fi.

To do this, you can disconnect and reconnect your Wi-Fi on your device, locate your Wi-Fi router and unplug and plug back in your Wi-Fi router, or power down and power back up your Wi-Fi router.

You can also switch your device to use your cellular data, courtesy of your personal phone plan, if available when your internet connection is down or is simply not working. Then, switch back to your Wi-Fi connection as another way to restart it.

Doing this will restart your Wi-Fi and your internet with it, which will hopefully allow you to be able to watch on Hulu on your Mac and allow you to stream your shows with ease.

Another quick fix you can try to improve your internet speed is relocating your router. You want your router to be placed centrally where you live. This way, it can equally reach all areas.

If your router is located in a far corner of your home and your Mac is on the other end, your internet strength will weaken due to this distance.

5. You’re Outside of the US

Fix – Use A VPN

If you are not in the United States, your location might be why you cannot use Hulu on your Mac. Turning on a VPN will change your internet settings, which could be another possible way to get back to using your Hulu account on your Mac.

Using a VPN will establish a secure connection for your Mac within the United States so you can use Hulu. Hulu is not available in every country.

Let’s say you are vacationing outside of the United States but want to watch Hulu in the country you are vacationing.

However, this country does not have Hulu. Using a VPN will encrypt the data being sent from your computer. Doing this means Hulu will think you are in the United States because of the VPN you decided to use. Follow these steps to turn on a VPN.

1. Start by opening up Settings on your Mac.

2. Next, go to Network.

3. Now, click on VPN.

4. You can now pick one from the list. Make sure the VPN’s location is in the United States.

Turning on a VPN will hopefully be the solution that allows you to use your Hulu app on your Mac.

Fix 2 – Turn Off Location Services on Your Mac

If you are not in the United States, your location might be why you cannot use Hulu on your Mac. Hulu is not available in every country. You will have to turn off location services on your Mac to solve this. You can do this by following these steps.

1. Open up your Mac and click on the Apple Menu. You can find this at the top right of the screen, and it is an Apple icon.

2. From the menu, click on System Preferences.

3. Then, choose Privacy & Security.

4. Click on Privacy.

5. On the left side, click on Location Services.

6. You will now see all the apps that use your Location Services. Unselect Hulu and Safari. You can also unselect any other apps that you want.

If you use Hulu for Live TV, you will no longer have access to Live TV, but you can use the rest of the app. Live TV requires your location to create its stations. Once you have done this, Hulu cannot figure out where you are.

All of the other content offered can work without knowing your location. If you need Live TV, you will have to wait until you are back in the United States. Once you are back, follow these same steps but turn your location on for Hulu.

Live TV will start working for you again and Hulu. Once you are back, having location services will not matter because Hulu is accessible everywhere in the United States.

6. Hulu App Old

Fix – Update App

Apps constantly need to be updated as creators want to fix bugs, optimize performance, and create new features for users to explore.

Your Hulu app on your Mac might need an update. Performing this update will allow it to work on your Mac. You need to update your phone and other apps, so Hulu is the same. Follow these steps to update your Hulu app.

1. Open up the app store on your Mac.

2. In the sidebar on the left, select the button that says Updates.

3. Look for Hulu in the list. You can click on Update Hulu, or you can click on Update All Apps.

4. Hulu will start updating, and this process can take a few minutes.

5. Once Hulu is updated, try to watch it on your Mac.

If you did not see Hulu in your App store for needing an update, then there is nothing to update. You can still update all other apps but will not change Hulu. Since Hulu was not there, the app being old is not the cause of your issues. There is a different reason why you cannot watch Hulu on your Mac.

7. Safari Browser Issue

Fix – Clear Safari Cache and Cookies

If you are watching Hulu through Safari on your Mac, clearing cache and cookies might be the solution to you being able to use your account. All this does is cleanse your browser of any information or data taking up space on Safari that you do not need. Clearing your cache and cookies can quickly be done with just a few steps.

1. The first thing you will want to do is to open up your Safari Browser on your Mac.

2. Next, go to the menu bar at the top of your Mac screen and click on the Tools option.

3. Now, tap on Options or tap on Preferences. Depending on your Mac type, only one of these buttons will appear on your screen.

4. Once on this page, you will see a menu to the left. Select the option that says Privacy and Security.

5. This will then bring you to a screen with multiple buttons. Navigate to the one that says Cookies and Site Data and then tap on the Clear Data option that appears.

Once you have completed these steps, you will officially have cleared cache and cookies on your Safari browser, hopefully allowing you to use your Hulu account on your Mac.

8. You’re Not Using Adobe Flash Player

Fix – Install Adobe Flash Player

If you do not have Adobe Flash Player downloaded onto your Mac and enabled in Safari, you cannot watch Hulu. Follow these steps to download Adobe Flash Player and enable it in your Safari browser.

1. First, go to adobe.com/products/flashplayer/.

2. Now, click on Download Flash Player.

3. Then, pick the Flash Player from your downloads and move it to your desktop.

4. You will now need to wait a few minutes for it to download.

5. After downloading it, double-click on the Flash Player icon on your desktop.

6. Then, your Mac will ask for approval to download it. Confirm this approval.

7. You will have to agree to the terms and conditions. Then, click Install.

8. Now, you will have to enter your password for your Mac, and it will start installing.

9. Your Mac computer will show you a screen that says Done once the installation is complete.

10. Now, open up Safari.

11. Click on Preferences under the Safari tab at the top-left of your screen.

12. Now, press the Website tab.

13. On the left, look for Plug-Ins. Once you find this, tick Adobe Flash Player.

14. Now, to the right, select On for When Visiting Other Websites.

After completing these steps, Adobe Flash Player is accessible on your Mac. All this does is allow your computer to use this add-on to run better and access more websites.

Hulu is one of the websites that need Adobe Flash Player to work. Doing this can be time-consuming as the download can be slow, but you will be able to watch Hulu on your Mac.

9. Bug in Mac

Fix – Restart Mac

Your Mac may need a restart, which is why your Hulu account is not working. There are multiple ways you can restart a Mac. All of them do the same thing. Some take less time than others. With a restart, ensure everything is open and saved on your Mac, as you will lose any unsaved content. Restarting your Mac will reboot the system.

Unless you perform a factory restart, everything you had on your Mac before the restart will remain. To manually restart your Mac, follow these steps.

1. Locate the power button on your Mac. It is the furthest right button on the top row of your keyboard.

2. Press down on this button until your Mac starts to power down.

3. After a couple of moments, press the power again until your Mac begins to power back on.

4. Once your Mac turns back on, you will have to log back into your Mac and then see if you can use Hulu. Another way to restart your make is to shut it down. To do that, follow these steps.

5. First, open up your Mac and make sure it is on.

6. Next, click on your Apple Menu with the Apple logo icon. This menu is at the top-left of your screen.

7. Once you have clicked on your Apple Menu, select Shut Down.

8. Your screen will turn entirely black when your Mac powers down.

9. After a couple of moments, press the power until your Mac begins to power back on. The power button is the furthest right button on the top row of your keyboard.

10. Once your Mac turns back on, you will have to log back into your Mac and then see if you can use Hulu. You can also force restart your Mac. To do this, follow these steps.

11. First, open up your Mac and make sure it is on.

12. Next, click on your Apple Menu with the Apple logo icon. This menu is at the top-left of your screen.

13. Once you have clicked on your Apple Menu, select Restart.

14. Now, you will see a screen telling you your Mac will restart in sixty seconds, or you can click a button that says Restart Now.

15. The screen will turn black when the restart begins

16. After a couple of moments, the Apple logo will appear on your screen. Your Mac is powering back up.

17. Once your Mac turns back on, you will have to log back into your Mac and then see if you can use Hulu.

10. Account Subscription Expired

Fix – Renew Subscription

There is a chance that your Hulu subscription has ended, and you need to renew it. You might have forgotten to pay your bills, so you don’t have to make a new one. Hulu has multiple billing options, whether it’s monthly or annual. Follow these steps to renew your subscription.

1. The first thing you will do is open Hulu on your Mac.

2. Now, log into your Hulu account.

3. Once logged in, click on your profile in the screen’s upper-right corner.

4. Select on Your Subscription.

5. Now click on Manage Plan.

6. Hulu has a variety of plans. They have a plan without ads, live TV with ads, live TV without ads, and package deals. You can select your old plan, upgrade, or downgrade.

7. To select one of these plans, choose the toggle on the plan you want from Off to On.

8. You can add any other add-ons you would like by clicking the check mark next to them or remove any by clicking the X.

9. Finally, click on Review Changes, and this will confirm your renewal.

10. You now have to choose your Payment Information and billing choices. Select how often you want Hulu to bill you. Monthly will be a little more expensive than an annual fee but pick whichever works best for you. At this point, you can also decide to add your Hulu bill to another third party instead.

You can combine your Hulu fee with Amazon, Disney Plus, Apple TV, Roku, Spotify Premium, Sprint, Verizon, Xfinity, ESPN, and different cable companies. This way, you only have one invoice to deal with that encompasses multiple charges.

After completing these steps, you will reactivate your Hulu account, and you can use it on your Mac to stream their content.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.

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