Why Can’t I Sign Into Ticketmaster App?

Why Can't I Sign Into Ticketmaster App?

Many Ticketmaster users want to know why can’t they sign in to their Ticketmaster app.

Well, in this useful guide of information, you are going to learn what contributes to the problem as well as procedures to resolve it. So, without further ado, let’s begin with this master course pertaining to your Ticketmaster sign in issue, shall we?

Why Can’t I Sign Into Ticketmaster App?

1. There’s A Bug

Bugs are weird little things. Yes, we are talking about technical bugs. Having a tech bug is just the worst.

Whenever there is a bug with the app you are using, this can slow down the flow of the app and its features. Usually, when this happens, you can get rid of the issue with simple troubleshooting steps that you can perform on your own.

Some of those steps include clearing the cache storage, updating the app to the latest version, reinstalling the application on your device, contacting support for further inquiry, or waiting for the developers to release a resolution to fix the problem.

How this issue proceeds itself, there are awesome methods available for you to exterminate these rowdy little tech critters once and for all.

Fix – Clear Your Cache to Get Rid of Ticketmaster Bugs

Another method to get rid of annoying bugs is to clear the cache of your Ticketmaster.

To clear out your cache, you must do the following:

If you are using an Android device, you will follow through with these steps:

1. Go into your device settings and to apps.

2. Once your app’s window is open, locate the Ticketmaster application.

3. Open the Ticketmaster settings.

4. From there, you will see options to force close, clear data, and clear cache.

5. You will select the option to clear the cache. To be safe, once your cache is cleared, it would be best to force close the app if the application was previously opened.

For clearing your cache using an iPhone/iOS device, you will proceed with the following steps:

1. First, you must open your settings.

2. Next, navigate to Storage.

3. Select the tab for Internal Storage located under Device Storage.

4. You will see a tab that says Cached Data. Tap on the section for Cached Data.

5. Finally, tap on OK when you are prompted to clear all cache data.

Clearing the cache is a fast and simple fix for any application, including Ticketmaster

Fix 2 – Update Ticketmaster to Get Rid Of Bugs

If nothing else has worked, there is likely a bug, and an update is available for your Ticketmaster app. Performing an update on the Ticketmaster app allows the application to flow with proper functionality without issues.

To update your Ticketmaster app, you can follow these simple steps:

1. Open your app store.

2. Tap these search icon and search for the Ticketmaster app.

3. Once you have located the Ticketmaster app, it will show the application is installed. Once the application is installed, you will also be able to see if an update is available.

4. If you see a button that says update next to the title Ticketmaster, go ahead and tap the update button, and the application will immediately update.

5. Once the Ticketmaster app has officially updated, you can attempt to log back in if you have logged out and attempt to view a profile from someone in your Followers list.

Performing an update is a simple system reboot of the app. This will remove any bugs or internal issues with the application.

Fix 3 – Use tiketmaster.com on your Pc or Browser on Your Phone

A quick method that can quickly isolate this problem is by using the web browser on your device instead of using the Ticketmaster app.

Before attempting this, ensure you can access a dependable web browser on your mobile device.

There are many awesome browsers to choose from: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and the list goes on and on.

If you don’t have these browsers at the tip of your fingers on your device, you can simply download them straight from the Google Play Store for Android users. For iOS consumers, you can download the browsers from the Apps Store on your device.

If you are able to utilize Ticketmaster on a web browser on your mobile device and you are able to sign into your account, you may want to continue to keep utilizing your Ticketmaster account on a web browser for the time being.

And while you are using your account on a mobile web browser, be sure to monitor the Ticketmaster app for updates in case this is an ongoing issue.

We have all become accustomed to opening our applications at the tip of our fingers. However, it is essential to understand that the personal computer is not obsolete.

Although there are many of us who have a personal computer right in the palm of our hands, an actual PC may be the perfect resolution for this type of issue when it arises.

So, if you have a dusty desktop or laptop on standby that you barely use on a regular basis, don’t hesitate to dust it off and flip it open to see if using the PC will actually resolve the issue of your translation system not working.

In other words, it is essential to keep your PC around because you’ll never know if you will need it in the future, especially in a situation like this.

If you have attempted this step and still have no progress, let’s check out the next alternative to see if that fixes the issue for you.

Fix 4 – Contact Ticketmaster Support

If you are having quite a time with this issue, you can always reach out to support for further inquiry. If you want to reach out to support, you have a few options to do so!

The first way for you to utilize Ticketmaster support is by going to the Fan Support page to research the issue.

On that page, there will be a search bar with a magnifying glass. Tap on the bar and search the issue. You will then be re-directed to a page of articles that correlate with your search.

And if you want to contact a representative via phone, you can reach out to them at 800-653-8000. The contact lines are open from 9 am – 12 am Eastern Time from Monday through Sunday.

Fix 5 – Wait For Them To Come Out With A Fix

If you have an active email account set up for your Ticketmaster, Ticketmaster now sends notifications to users via email. These can be newsletters, app advertisements for Ticketmaster, or announcements of ongoing issues with the app that now has resolutions.

So, if all else fails and there is nothing else further to do to resolve the issue, some consumers would prefer the latter. Sometimes, it could be because Ticketmaster may be releasing an upcoming update.

Typically for some apps, when there is an upcoming update for its system, some of the functionality for that application may not be working. Most likely, in this case, Ticketmaster will notify its consumers via email. So be on the lookout and remain on standby!

2. Ticketmaster Is Down

Ticketmaster, just like other essential media platforms, is connected to a server. If there is an internal problem pertaining to the server, this may cause an outage for the application and its features.

Whenever there is an outage or the server is down, many Ticketmaster consumers will automatically think it’s the end of the technological world.

When the app’s server crashes, consumers of the application will not be able to send messages or receive messages from followers and people that they are following, status and post updates will not be able to refresh in a timely manner, nor will you be able to make any changes to your account.

All of these occurrences might make you want to scream to the rooftops, especially if you are a religious user of Ticketmaster.

However, the interesting aspect about servers crashing for applications is that the apps do not stay down for long periods of time.

In other words, you might have no other option but to wait for Ticketmaster to come back up.

Fix – Wait For Ticketmaster To Go Back Up

To get a notification that an app is down will cause you to throw the world’s biggest fit. If the server for an app is down, there is little that we do to resolve the issue.

When an application or website isn’t working as it should, such as Ticketmaster, it is possibly due to the server for that app or website currently being down. This can make users give up on using the app.

So, the only option to accept is to wait for the server of the app to come back up.

It’s prevalent for internal issues to come about, even for applications such as Ticketmaster.

In that case, the app or site developers will notify consumers via email (or text message if applicable), letting them know there is an ongoing issue and that they are working hard to resolve it.

So, don’t give up and fret over the server being down.

Also, another thing to consider going forward is that there is no set time frame or deadline for how long the server may be down for.

Typically, when there is an extended or short time frame for an application being down, many consumers find themselves wondering how they can pass the time.

Well, there are a few suggestions that you can follow through with to pass the time while you’re waiting for the app to come back up.

The first suggestion is to reach out to other marketing connections that you are connected with through Ticketmaster to see if they are experiencing an identical issue.

Or, if you are trying to make a ticket sale, reach out to the buyers on other platforms or by phone if you have their contact information.

3. Poor Internet Connection

When this type of issue comes up, sometimes, many tech-savvy individuals forget to consider the probability of why their app isn’t working correctly. The most common issue may be your internet connection.

If you reside in a farmland area that is considered to be a country road area, your internet connection may be a little weak.

If you live in a home where there is a constant flow of an Internet signal, and there are multiple devices connected to that signal, this may also be a red flag to investigate.

When there is an internet connection available, sometimes, the signal only allows a certain number of devices to be connected to it.

So, you may want to try disconnecting one of the devices linked to the signal or disconnect all of your devices from the signal and use a different internet connection overall. As it was stated, there are many possibilities that could contribute to this problem.

Although with many possibilities, there are many resolutions to kick this issue out of the way. Let’s proceed to check out some quick and simple fixes that you can perform on your own to resolve the issue right away!

Fix – Turn Your WI-FI Off Then On

For Android users, you can check this by:

1. Scroll your finger from the top of the screen to the bottom until a row of options appears.

2. On that route, you will see a button for your data, flashlight, rotation, and Wi-Fi. For iOS consumers, from your home screen, go to settings and tap Wi-Fi.

3. If your Wi-Fi is turned on, tap it to toggle the Wi-Fi off.

4. Once the Wi-Fi is off, toggle to switch the Wi-Fi signal back on.

Fix 2 – If You’re Using Data, Get Into an Area With Better Signal

Sometimes, if you are experiencing technical difficulties with your internet, it is essential to be aware of your surroundings. When we say be aware of your surroundings, it’s basically to understand the signal in the area in which you are residing or traveling through.

If you reside or travel through an area that is considered to be a city limit, you have a greater chance of having a better signal. Also, you will be closer to any cellular towers if you are using your cell phone when you are on Ticketmaster.

If you are using your device in a rural area, your chances are very low of getting a close to perfect signal. However, the same rule applies if you are using a laptop or any other PC when you are on the app.

Whether you are utilizing cellular data or a Wi-Fi connection, if you’re in a rural area, your signal will be weak. And if you are in a more urban location, your signal may be a bit stronger.

So, if you find yourself in a location where your internet connection is not as strong, you may want to wait until you get back to the city limits to have a stronger connection.

Fix 3 – Switch from WI-FI to Data and Vice Versa

If you are using Wi-Fi and you notice your Wi-Fi signal is the issue, you may want to switch your Wi-Fi connection off and use your data instead.

To use your data on your Android device:

1. Drag your finger from the top of your screen to the bottom.

2. Next, you will see your Wi-Fi connection highlighted.

3. If the signal is highlighted, tap it to switch the Wi-Fi signal off and turn on your data connection.

4. After your data is on, log back into your Ticketmaster account, and attempt to navigate the app, and see if there are any pop-up errors that will appear pertaining to your internet connection.

To switch from Wi-Fi to data on your iPhone / iOS device, you will perform these steps:

1. First, you will navigate to your settings app

2. From here, tap on cellular and then select the cellular data.

You will have the option to turn the data on or off for any application that you are using on your iPhone.

And if you are using your data connection on your Android or iPhone / iOS, you will perform these same steps. But this time, you will switch your data off and turn on your Wi-Fi.

If there are further issues with your data connection when you are attempting to sign into your account, you may want to reach out to your cellular provider for the inquiry.

And if you are experiencing any technical issues with your Wi-Fi connection, you may want to contact your service provider for further inquiry.

Fix 4 – Turn Off VPN

A VPN provides an encrypted server and highs your IP address from corporations, government agencies, and possible hackers.

If you are connected to a Virtual Personal Network, this may be the cause of why you are faced with a poor internet connection when you are using the app.

If you’re connected to a VPN, and you are looking to disconnect the VPN, for Android users, you must:

1. First, log out of your Ticketmaster account.

2. Go to your phone’s settings and look for the network and internet or connections menu

3. Tap on VPN and select the VPN profile.

4. Depending on your phone’s manufacturer, you may see a toggle switch, in which case just toggle off the VPN, or if you are prompted with a disconnect button, disconnect the VPN using that button.

To disconnect the VPN for iOS users, you must:

1. First, log out of your Ticketmaster account. 

2. Tap the VPN slider near the top of the settings app to disconnect from the VPN. Another way to disconnect from the VPN and the settings you will go under settings, then tap General, and select VPN. To disconnect the VPN, tap the status option at the top of the page and then set it to the off position.

3. Once you have disconnected from your VPN on your Android or iOS device, this should allow both your Wi-Fi and cellular data to have a smoother functionality. In other words, disconnecting the VPN allows less interference when using your Ticketmaster app.

4. After disconnecting the VPN, log back into your Ticketmaster account and attempt to navigate the app. Be sure to be observant of any pop-ups or errors that may give you a notification that you are experiencing a technical difficulty with your internet.

4. There’s An Issue With Your Device

Fix – Force Restart Device

When you perform a force restart, you are manually turning the device off directly.

To perform a force restart correctly, you will press and hold the power button on your Android or iPhone iOS device until it powers off.

After the device is powered off, wait approximately 30 seconds to a minute before powering the device back on.

After the device is powered back on, attempt to sign into your Ticketmaster account to see if the app will allow you to sign in.  

Fix 2 – Update Device

If you are using an Android device, to update your phone, you must follow through with the following steps:

1. First, open your settings on your device.

2. From your settings, scroll down until you see the About Phone tab in your settings and tap on it.

3. Next, tap on the action to Check For Updates. If there is an update that is ready to be installed, it will appear along with the version of the update that is available.

4. If the update is available, proceed to install the update.

If you are using an iPhone/iOS device, to update your phone, you will proceed with the following steps:

1. First, first, ensure that your device is plugged into a power source prior to updating the device.

2. Next, open your settings and navigate to General and then tap on Software Updates.

3. On that screen, you will be able to see if an update is ready to install onto your phone next to the software version. If the update is available, proceed to press update to begin the installation of the update.

Final Thoughts

When you are exchanging payment information for concert tickets using your Ticketmaster app, the last thing you expect is for you not to be able to sign in to your account to take care of the transaction.

This is something that will cause a major headache and will make you second guess using this great platform.

However, before you doubt yourself or doubt this app, it is essential for you to follow through with the methods listed in this article to attempt to resolve the issue as soon as possible.

The quicker the issue is isolated, the faster you’re able to process any transactions for any ticket sales and vice versa.

When you first encounter this error, consider the fact that you may have a bug. And the best way to exterminate nasty little bugs is to clear your cache, update your app, use the app’s website on a PC or your personal device, or contact support for further notice.

Also, you have other wonderful alternatives to resort to for testing your internet connection as well as your device settings. 

However, you’re able to proceed with resolving this annoying issue, know that you are the master of this Ticketmaster problem.


David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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