When people are trying to log in to Hinge, they are sometimes getting an error saying “Login Error. Please Try Again” or a message that says “Sorry, We Can’t Find that Account”.
Why Can’t I Log Into Hinge?
Hinge is a social network that focuses on helping you find a significant other. Like other apps, you create an account and then begin sifting through possible matches, hoping to find someone that you can connect with.
Overall, it makes meeting new people easier, but sometimes there are problems and you cannot log in to your Hinge account.
If you are having problems, try the suggestions below to see if you can regain access:
1. Hinge Is Down
Sometimes, the problem has nothing to do with the user and everything to do with the platform itself. If you’re having problems logging in to your Hinge account, it could be that Hinge’s server is down due to a technical issue on their end.
If that is the case, you will not be able to access Hinge on your phone or on your computer until they have resolved their issue. There are free websites online that will allow you to check if the issue is Hinge’s server rather than an issue with your account.
A few possibilities include DownDetector or Services Down. Even if you are able to access Hinge, the app will continue to crash until the servers have come back up.
Fix – Wait For Hinge to Go Back Up
If the issue is in fact Hinge’s server, there isn’t much that you can do on your end except to wait for the technical issue to be resolved. Fortunately, issues with Hinge’s servers are normally fixed in a short amount of time.
If you’ve been receiving error messages, and you know that your login account information is correct and you have not deleted your account, Hinge recommends that you wait a little while and then attempt to log in again.
If you were in the middle of chatting with someone when the error occurred, check your conversation log to see if the messages you were sending went through before trying again.
Be sure to let the person you with talking to know that there was an issue and your app crashed so that they do not think you were ghosting them.
2. Poor Internet Connection
A poor internet connection will prevent you from being able to use Hinge, regardless of if you are on your phone or using your computer or tablet.
To determine the strength of your internet on your computer, left click on the internet icon on your desktop’s taskbar. This will show you what network you are currently connected to as well as other available networks.
Ensure that you are connected to your network. Typically, the network that you are connected to will be the first network that shows up on the list. If you are connected but there seems to be a problem, open the “Networks and Internet Settings” and view the status page.
The status page should indicate that you are connected to the internet directly under the network’s name. Select “Properties” and scroll down to your network’s information.
Look at the link speed (receive/transmit) and ensure that the numbers are the same, if not very close together. This information is telling you how well your internet is working.
If there is a connectivity issue, right click on your internet icon on your desktop’s taskbar and select “Open Network and Internet Settings”. Scroll down and select “Network Troubleshooter”.
A diagnostic will begin to run and prompt you to select what network adapter you would like to diagnose.
To troubleshoot all forms, select “All Network Adapters” and click “Next”. The diagnostic will scan for issues and then continue to guide you through prompts to identify and fix the specific issue.
Fix – Turn Your Wi-Fi Off, Then On
If you are trying to access Hinge through Wi-Fi, you may need to try to disconnect and then reconnect to your network to see if that fixes the problem.
If you are using a computer, left click on your internet icon on your desktop’s taskbar and select “disconnect” from your network. Wait a few minutes and then repeat the same process, except select “connect” to the network and see if that helps.
If you are on your phone, go to your internet and Wi-Fi information under your phone’s settings and disconnect from the network.
This will automatically revert your phone to using your cellular provider’s data, so be prepared for potential charges if you proceed to use Hinge without being connected to your Wi-Fi.
Wait a few minutes and reconnect to your network through your phone’s settings to see if a connectivity issue was the problem.
Disconnecting and reconnecting to your phone’s data may also provide a solution. To turn it off and then back on, access your phone’s settings and select connections.
Select “Data Usage” and then select “Mobile Networks”. Uncheck the “Mobile Data” section and wait a few minutes before reconnecting.
Fix 2 – If You’re Using Data, Get Into an Area With Better Signal
Sometimes, cell phone users will find Wi-Fi connection issues if they’re out in public and have found themselves outside of a data coverage area.
Users who have their Wi-Fi turned on may automatically connect to an available Wi-Fi network that isn’t providing any network access.
Always be sure that you are connected to a secure, safe Wi-Fi network if you are using any form of an app that stores your personal information, including Hinge.
Fix 3 – Switch from Wi-Fi to Data or Vice Versa
Disconnecting and reconnecting to your phone’s data may also provide a solution. To turn it off and then back on, access your phone’s settings and select connections. Select “Data Usage” and then select “Mobile Networks”.
Uncheck the “Mobile Data” section and wait a few minutes before reconnecting. If you were already using your phone’s data, go ahead and try to connect to an available Wi-Fi network.
If you have gone over on your phone provider’s data allowance, you will not be able to access anything that requires data until the new billing cycle begins or until you upgrade your phone plan.
If you are connected to Wi-Fi, your phone will not be using your provider’s data and may allow you access to Hinge.
Fix 4 – Turn Off VPN
If you are using a Virtual Private Network (also known as a VPN), you may want to try disconnecting from this particular network and turning off the VPN on your phone to see if this resolves the problem.
Instead, connect to an available Wi-Fi or rely upon your phone’s data. VPNs are typically used when you are conducted business on your phone, especially when you are doing something related to finances, like online banking or transferring money.
If you were logged onto a VPN and forgot to log off, it could be keeping you from accessing your Hinge account.
3. There’s A Bug
Is there a possibility that you have bug? You probably should not rule it out, since apps and websites get them frequently. Keep in mind that Hinge has millions of users, so that can definitely slow down traffic and cause additional problems.
Hinge is a really convenient way to meet new people online and potentially find a relationship, but sometimes there are issues with your account.
Before you immediately assume there is a bug, you might want to verify a few things first. If you are getting error messages, it could be because you are entering in the wrong login information.
Make sure that the email or username that you are using to log in is the same one that you used when you created your account. Also, consider going back and reentering your password, just in case you made a mistake or forgot to capitalize something.
Typos happen all the time, but if they are happening when you are trying to enter in login information, it could be the problem.
When you are trying to log in, be sure that you’re choosing to “Sign In” instead of “Sign Up”, as you could be attempting to create a new account with information that Hinge already has assigned to another user.
If you’ve done everything above and are finding that you are still unable to log in to your Hinge account or are receiving error messages, try the fixes below to see if they resolve your problem:
Fix – Clear Your Cache to Get Rid of Hinge Bugs
A cache is a form of temporary storage on your computer or phone that stores information from websites and apps. Some users do not really pay attention to this storage, but if it becomes too full, it can slow down or time out social media platforms like Hinge.
To clear your cache through Hinge on your phone, open your settings and locate your apps. Search for Hinge or scroll through your apps and select Hinge. Choose “Storage” and select “Clear Cache”.
This will clear the cache for Hinge on your phone. Reopen your Hinge app and try to log in again. If the issue was that your cache was too full, this will have fixed the problem and you can resume your Hinge account and conversations.
If you are wanting to clear your cache on your browser, it will depend on what browser you use. If you are using Google Chrome, open Chrome in a browser or your app and click on the three vertical dots in the right corner.
A dropdown menu will appear, and you will need to hover your mouse over “More Tools”. A new menu will pop out, and you will click on “Clear Browsing History”. A new menu, entitled “Clear Browsing History”, will appear. Select your time range from the drop down options. If you are wanting to clear everything, choose “All Time”.
There are three boxes that you can select to clear your information, so be sure that the “Cookies and Other Site Data” and the “Cached Images and Files” boxes both have blue check marks next to them. Click the blue “Clear Data” box.
Depending on how long it has been since you’ve cleared this information, it may take a few minutes. Once complete, the box will disappear. This will clear the cache for your entire browser, however, and not just Hinge.
Fix 2 – Update Hinge to Get Rid Of Bugs
Apps are constantly being updated, and an outdated version of Hinge could be preventing you from being able to log in to your account. To remedy this problem, you need to see if your app version is up-to-date.
If you use Google Play, open it on your phone. Select your image on the top right hand corner and select “My Apps & Games”. Your screen will then show you all of the apps that you have installed on your phone.
Check to see if Hinge appears under the “Update Pending” list. If it is there, click on the white “Update” box next to the app so that you have the latest version.
If you use an iPhone or iPad, you can manually check for updates by accessing the App store. Once the App store is open, select your profile icon at the top of your screen and check your pending updates. If Hinge requires an update, select “Update” next to the app.
Fix 3 – Use Hinge.com on a PC or Browser on Your Phone
One potential reason that you are experiencing issues with Hinge could be due to your phone. If the app is updated but you are still having problems, try accessing Hinge through your preferred internet browser on your PC.
In the search bar, access Hinge through their URL (www.hinge.com). Log in using the same email and password that you use on the app.
Though the interface is a little different than the app, you will still be able to see your matches, scroll through profiles, and use the communication feature.
If you do not have access to your PC, you could also try to see if using Hinge’s website through your phone’s browser gives you access. To do this, open your preferred browser by clicking the app on your phone.
Most people use either Google Chrome or Safari. In the search bar, go to Hinge’s website. Log in to your account using the same email and password that you use when you are using their app.
Again, the interface might appear a little different than it does when you are using the app, but you will still be able to see all of your matches, different profiles, and chat with people if you are able to log in.
Fix 4 – Uninstall and Reinstall the App
If you choose to, you can also delete the app from your phone and then reinstall it using either the Google Play store or the App Store for Apple products.
Deleting and reinstalling the app will not affect your account with Hinge, provided that you use the same login information and do not create a new account.
To delete an app, locate it on your phone and hold down the image of the app. If you’re using an Android phone, you’ll see three available options in a grey toolbar, including “Select”, “Remove”, and “Uninstall”.
You need to be sure that you choose the “Uninstall” option, as the “Remove” option will only remove the app from your home screen and not actually uninstall the app from your phone.
Tap on “Uninstall” and then wait a few minutes. Go back to the Google Play store and search for Hinge, and then click “Install”.
Know that, once the app has been installed, you will need to log in to access its features and you will have the most updated version of the app.
Similarly to an Android, you will repeat the same steps for an iPhone or iPad. Locate the app on your phone, hold down the icon, and once it is shaking select “Delete App”. Then, go visit Apple’s App Store, search for Hinge, and click install.
Like the Android instructions, uninstalling and reinstalling will automatically log you out, and you will be provided with the most recent version of the app. You will need to log back in to access your account.
Fix 5 – Contact Hinge Support
If you have verified that Hinge’s servers are not down and you have tried all of the fixes above and you’re still unable to gain access to your account, it may be time to contact Hinge.
Hinge provides its users with a Help Center to address various problems account holders might encounter. You can find the link here.
One on the site, users can search directly for a particular problem using the search bar or they can select between a few options, including “Getting Started”, “Safety, Security, & Privacy”, or “Support”.
Each option will take you to a menu of common problems, allowing you to find instructions on how to fix the issue that you are having with your account.
There is also the option to “speak” with a Hinge chatbot to help you troubleshoot your problems. When you go to Hinge’s Help Center website, the option to speak with the chatbot automatically appears on the right-hand side of your screen.
You can click on one of the provided problems that the chatbot gives you, or you can type your problem into the message bar and press send. If you type, “I cannot access my account”, the chatbot will automatically provide you with information on things that you can try to see if you can regain access.
There is also a “Read More” button if you need additional solutions. The chatbot will ask you if the information was helpful.
You can click “Yes”, which will end your chat session. If, however, you click “No”, Hinge’s chatbot will continue to provide you with more instructions.
After each new set of instructions, it will continue to ask you if the information was helpful. If you click “No” again, a form will appear that instructs you to contact Hinge through email.
Fill out the form with your information and a description of your problem and press send. The email will be sent to a member of Hinge’s customer service team who will contact you to try to help you solve your account access problem.
While that may be a little disheartening to have to wait for their customer service department to help you, the overall goal of the chatbot is to help you troubleshoot and potentially fix the dilemma before you are forced to wait on customer service.
Hinge does have a verified Hinge Twitter to assist you with your problems through your social media. Their Twitter handle is @Hinge. You can tweet Hinge directly, but be sure not to put any of your private information in the tweet.
The typical response is for them to request a DM with your name, phone number, and the email address you have on file with Hinge.
If you’d rather speak with someone directly, you can physically call customer service at (214) 576-3272.
Fix 6 – Wait for Them to Come Out With A Fix
If you have done everything you possibly know to do and know that your account information is correct, the issue could potentially be due to Hinge having a technical error on their end.
If that is what is wrong, there is nothing that you can do to solve it. Unfortunately, you will have to wait for Hinge to make the problem right.
Normally, when this happens, the app will correct the problem and then force out an update. Once installed, the new update will fix the problem.
If the issue is through no fault of your own, you could consider using other dating apps until Hinge fixes the problem. Many of the users on Hinge also have profiles available on other dating platforms.
4. There’s an Issue With Your Device
Depending on what device you are using to access Hinge and how old it is, it could be the device that is causing the problem and not the platform. If you think the problem is your device, you can try the suggestions below:
Fix – Force Restart Device
Force restarting a device is essentially turning it off and then having it restart, which forces the device to alleviate any potential glitches.
To force restart an iPhone, assuming it is an iPhone 8 model or newer, tap the volume up button, the volume down button, and then press and hold the side button on the right side of the device until the Apple logo appears.
Sometimes you do everything right and it takes a few seconds for the logo to appear, so wait and see if the Apple logo appears before you try to do it again.
To force restart an Android phone, press and hold the volume down button and the power button. You’ll need to hold them for about 10 seconds for the phone to start the rebooting process.
Fix 2 – Update Device
No one likes it when their phone starts telling them they have to do an update, but those updates are necessary to keep the device running. If you have been skipping the updates, it could cause features on your phone to not work, including Hinge.
To update an iPhone, go to your settings, select “General”, and then “Software Update”. If there is an update available, go ahead and select it and allow your phone to update. This will hopefully fix the problem.
To update an Android, open your settings app and choose “System”. Then, select “System Update”. If any updates are available, tap on them and let your phone install the update.