Have you ever logged into your Instagram application, went to your messages, and noticed something different? And the difference that you notice is that your message thread is black.
Well, there’s no need to panic and worry. There is an explanation for why you are seeing a black screen on your messages. There are some explainable instances that are considered to be technical and non-technical that contribute to seeing a black screen.
In this helpful guide, you are about to learn why the screen appears and methods you can utilize to resolve any technical issues with the black screen.
Why Are My Instagram Messages Black?
1. Instagram Is Down
Instagram, just like other essential social media platforms, is connected to a server.
If there is an internal problem pertaining to the server, this may cause an outage for the application and its features. Whenever there is an outage, or the server is down, many Instagram consumers will automatically think it’s the end of the technological world.
When the app’s server crashes, consumers of the application will not be able to send messages or receive messages from followers and people that they are following, status and post updates will not be able to refresh in a timely manner, nor will you be able to make any changes to your account.
All of these occurrences might make you want to scream to the rooftops, especially if you are a religious user of Instagram. However, the interesting aspect about servers crashing for applications is that the apps do not stay down for long periods of time.
In other words, you might have no other option but to wait for Instagram to come back up.
Fix – Wait For Instagram To Go Back Up
To get a notification that an app is down will cause you to throw the world’s biggest fit. If the server for an app is down, there is little that we do to resolve the issue.
When an application or website isn’t working as it should, such as Instagram, it is possibly due to the server for that app or website currently being down. This can make users give up on using the app.
So, the only option to accept is to wait for the server of the app to come back up.
It’s prevalent for internal issues to come about, even for applications such as Instagram. In that case, the app developers will notify consumers via email (or text message if applicable), letting them know there is an ongoing issue and that they are working hard to resolve the problem as quickly as possible.
So, don’t give up and fret over the server being down.
Also, another thing to consider going forward is that there is no set time frame or deadline for how long the server may be down for.
Typically, when there is a long or short time frame for an application being down, many consumers find themselves wondering how they can pass the time.
Well, there are a few suggestions that you can follow through with to pass the time while you’re waiting for the app to come back up. The first suggestion is to reach out to other friends that you follow on Instagram to see if they are experiencing an identical issue.
Also, if you’re having an issue using your messages due to the black screen, you can contact your close friends and followers on other social media platforms if applicable.
Prior to utilizing other social media platforms, you can test your messages on other social media apps to see if other applications are experiencing the same difficulty.
That will allow you the opportunity to see if the issue is the Instagram application alone or if it is your device that’s the issue.
2. There’s A Bug
Bugs are weird little things. Yes, we are talking about technical bugs. Having a tech bug is just the worse. Whenever there is a bug with the app you are using, this can slow down the flow of the app and its features.
Usually, when this happens, you can get rid of the issue with simple troubleshooting steps that you can perform on your own.
Some of those steps include clearing the cache storage, updating the app to the latest version, reinstalling the application on your device, contacting support for further inquiry, or waiting for the developers to release a resolution to fix the problem.
How this issue proceeds itself, there are awesome methods available for you to exterminate these rowdy little tech critters once and for all! Let’s start with the first alternative, shall we?
Fix – Change Your Phone to Dark Mode
Sometimes, if you can’t beat them, join them! Moreover, if you happen to see a black screen when you’re logging into your Instagram messages, you can try changing your phone to dark mode to see if it will readjust on your behalf.
If you changed your phone to dark mode and the settings were able to readjust on your behalf, then the issue is resolved.
However, if the issue doesn’t resolve itself after switching your device to dark mode, then there may be more of an internal issue that is happening here.
To change your theme to dark mode, you will proceed with the following steps:
1. First, open your Instagram application.
2. Once your app is open, tap on your profile icon located in the bottom right corner of your screen.
3. On your profile page, tap on the three horizontal lines located in the upper right corner of your app’s screen.
4. In the drop-down menu, you will see an option for settings. Tap on it to open the settings.
5. After your settings are open, scroll to the bottom until you see the option for the theme. Tap on the theme option to open up the next page.
6. Finally, you will see an option to switch your Instagram theme from light to dark. If you see that your theme is already in light mode, go ahead and tap on the dark mode to switch the theme to dark.
7. After you have switched the theme to dark mode, navigate back to your messages thread to see if the thread has readjusted to the dark mode setting.
8. After switching your theme to dark mode, as it was stated earlier, if you notice the threat has not readjusted to the dark mode setting, there is more of an internal issue that is taking place.
This means that the issue is out of your hands and more so in the hands of the developers of the app.
Fix 2 – Clear Your Cache to Get Rid of Instagram Bugs
Another method to get rid of annoying bugs is to clear the cache of your Instagram.
To clear out your cache, you must do the following steps.
If you are using an Android device, you will follow through with these steps:
1. Go into your device settings and to apps.
2. Once your app’s window is open, locate the Instagram application.
3. Open the Instagram settings.
4. From there, you will see options to force close, clear data, and clear cache.
5. You will select the option to clear the cache. To be safe, once your cache is cleared, it would be best to force close the app if the application was previously opened.
To clear your cache using an iPhone/iOS device, you will proceed with the following steps:
1. First, you must open your settings.
2. Next, navigate to Storage.
3. Select the tab for Internal Storage located under Device Storage.
4. You will then notice a section that says Cached Data. Tap on the section for Cached Data.
5. Finally, tap on OK when you are prompted to clear all cache data.
Clearing the cache is a fast and simple fix for any application, including Instagram.
Fix 3 – Uninstall and Reinstall the App
You can uninstall the application from your Google Play Store or App Store on your iOS device. Or you can uninstall the application from your settings.
If you are using an Android device, most likely, that device will have to Google Play Store. To uninstall the Instagram app:
1. You will open the Google Play Store and locate the Instagram app under your installed applications.
2. Next to the Instagram app, you will see the option to uninstall it.
3. Tap the Uninstall button and allow the application to clear successfully from your device.
4. Once the Instagram app has been successfully uninstalled, reinstall the application by tapping the install button.
5. Once you install the app, it may take a moment for the application to install back to your device. Once the Instagram app is installed, you will open the app and log in with your credentials.
To uninstall the application from your device settings:
1. You will go to your settings on your Android device and locate your apps section.
2. Once the apps section is open, scroll down until you see Instagram.
3. Tap on the Instagram app in your settings.
4. Once the settings for Instagram are open, you will see the option to uninstall.
5. You will tap uninstall from there. After uninstalling the app, you will go back into your Google Play Store and re-download the Instagram app.
You will follow the same procedures for consumers using an iOS device, although you would not have the Google Play Store on your device.
You will have the App Store. So, you will go to the App Store to uninstall and re-download or reinstall the Instagram app on your iOS device.
If you are using an iOS/iPhone and want to uninstall the app without going to the App Store:
1. You will press and hold the Instagram app until it starts to wiggle.
2. From there, options will appear, and one of those options would be to uninstall the app.
3. You will tap uninstall.
4. Once the application is successfully uninstalled, you would go back to your app store and re-download or reinstall the Instagram application on your device.
A simple uninstall and reinstall process will do the trick.
Fix 4 – Contact Instagram Support
The following resolution process would be to contact Instagram support directly and notify support of the issue you are experiencing.
Instagram has a feature to report a problem. To locate the Report A Problem section, if your Instagram app is already open, tap on the three lines in the screen’s top right-hand corner.
This will bring up a few options. One of those options would be settings. Tap on the Settings option and scroll down until you see the option to report a problem.
Some users will have it set up to where they can report a problem by shaking their device.
If that feature is activated, you can shake your device, and a screen will appear with a screenshot of your current screen on your device and a section for you to start typing the issue you wish to report.
You can also do this without shaking your device by tapping the Report Without Shaking Device option.
However, if you don’t want to take that route, you can contact Instagram support at 650-543-4800 or via email. Although likely, you won’t receive a quick response right away.
So, if you don’t receive an immediate response by the contact phone number or email, definitely attempt the Report A Problem option.
Reaching out to support will take the issue off your shoulders and provide further guidance on what’s going on. When you reach out to support, you may have a full understanding of what is causing the issue and additional assistance with fixing the problem.
Fix 5 – Wait For Them To Come Out With A Fix
If you have an active email account set up for your Instagram, Instagram now sends notifications to users via email. These can be newsletters, app advertisements for Instagram, or announcements of ongoing issues with the app that now has resolutions.
So, if all else fails and there is nothing else further to do to resolve the issue, some consumers would prefer the latter. Sometimes, it could be because Instagram may be releasing an upcoming update.
Typically for some apps, when there is an upcoming update for its system, some of the functionalities for that application may not be working. Most likely, in this case, Instagram will notify its consumers via email. So be on the lookout and remain on standby.
3. Instagram Out of Date
Fix – Update Instagram
If nothing else has worked, there is likely a bug, and an update is available for your Instagram app. Performing an update on the Instagram app allows the application to flow with proper functionality without issues.
If you see a black screen when you’re logging into Instagram to check your messages, although the first initial instinct is to look like a deer in headlights and wonder what is going on with your app, you don’t have to be confused any longer about this occurrence.
As it was stated earlier in this article of useful information, there are some technical and non-technical instances that can contribute to this issue happening. And sometimes, it’s not even an issue at all.
It’s possibly more of an adjustment that has to take place with your Instagram application.
If you encounter this interesting dilemma, you can try changing your phone to dark mode, clearing your cache to get rid of those sticky bugs, reinstalling the app, contacting Instagram support, or simply waiting for the developers to come out with the fix.
And if you’re impatient and don’t want to wait for a fix, you can definitely try updating the app to see if that will resolve the issue. And above all, if no resolution has fixed the issue, Instagram may be down for a while.
However the situation proceeds forward, you have these alternatives to rely on for future reference.