On your profile, you have the option to set up visual voice may – this will allow you to see a list of voicemail messages with information about the caller, an option to listen, the duration, and an option to delete the voicemail. Your iPhone does this by pulling the voicemail from your carrier server and this provides you with an easy way to listen to them.
Usually, this feature works fine, but sometimes visual voicemail doesn’t work well, and this can prevent you from listening to your voicemail. When you go to the voicemail section on your iPhone, you see a message that says call voicemail instead of seeing all of your voicemail already pulled up.
Usually, this is caused by a service issue and can be fixed pretty easily. But if not, then there be a problem relating to your iPhone software or a bug that stopping your phone from pulling the voicemails from the server.
Turn On Airplane Mode
The first way to fix this is to enable airplane mode for a few seconds. Airplane mode allows your iPhone to take a break from the search for networks and a signal. It also allows your signal and carrier settings to be refresh which may allow you to bring up your voicemails again.
Swipe up from the bottom of the screen or the upper-right corner of the screen to bring up the control center.
1. Tap on Airplane mode to turn it on.
2. Wait for 30 seconds and turn on airplane mode again.
3. This will disable all of your network connections, Bluetooth and mobile data. Once it turns back on, restart the phone app and go into the visual voicemail section – you should be able to see all of your voicemails here.
Reset Network Settings
Resetting the network settings can fix cellular issues occurring on your device.
1. Go to the Settings on your iPhone.
2. Tap on the option General.
3. Scroll down to the bottom of the screen and hit the option Reset.
4. Choose the option Reset Network Settings.
5. Once the process is complete, launch the Phone app and try deleting the voicemails.
Once you’ve done this, go back into the Phone app and check if it still says call voicemail. If not, you should be able to see all of your voicemails.
Force Restart your iPhone:
If you still aren’t able to see your voicemails, then the last option you have is to hard restart your iPhone. This will refresh the hard and troubleshoot it for bugs – this may get rid of bugs that are going on in your device.
For iPhone 8 or Later:
Quickly press-release the volume up button, then press-release the volume down button in quick succession. Once done, press-hold the sleep/wake button until the Apple logo appears on the screen.
For iPhone 7 & 7 Plus:
Press-hold the sleep/wake button in tandem with the volume down button for at least 7-10 seconds. Do not release them until the Apple logo appears on the screen.
For iPhone 6 Plus & Previous Models:
Press-hold the home and side/top button (as per the model) for 10 seconds. Do not release them until the Apple logo appears on the screen.