We’re Having Trouble With Loading This Live Video

We're Having Trouble With Loading This Live Video

There’s an error message that says “We’re Having Trouble with Loading This Live Video. Please Try Again Later.”

This shows up when someone is trying to watch an Instagram live sometimes. There are a few ways you can solve the issue and get back to watching the lives you want to see.

Why Does Instagram Say We’re Having Trouble Loading This Live Video

1. Poor Internet Connection

The simplest thing that could be causing an issue is the internet connection. You might need to do a few things to get it working again.

Getting the internet to work the way it’s designed is going to be pretty easy because it’s only a few different things that could be causing it.

If you find that the internet connection is what is causing the issue, you will probably be able to get it fixed and working again in a short amount of time with the help of the provider or with the simple things you can do yourself.

If none of these fixes work, then you will have to look at other potential issues and how to get around them and get things working properly.

Fix 1: Switch from WIFI to Data and Vice Versa

The first thing you will want to do is to check your device’s connection. If everything looks good, then you can switch from WIFI to data. If you’re using data, try to get into an area with a better signal.

You might be in an area with not-so-great coverage. If you are in a familiar area, this could be an issue with the provider, or it could just be the weather. You’d be surprised how much weather can mess with your signal.

You can also try to move to a different area and then restart your data. This can sometimes clear the issue without doing anything else. Lastly, call your provider to see if they are having issues in the area.

It may just be that simple, and you might have to wait for the system to fix itself. Things happen to like animals getting caught on the towers and causing trouble or natural disasters that leave the towers unusable.

While these are rare, they can happen further away than you might think and cause problems for hundreds of miles. If you can’t find this kind of information, then calling and speaking to your provider will be the best thing you can do.

Fix 2: Restart Your Router

Sometimes you just need to restart the router. If the router has a problem, then getting rid of the data for a bit can help. It might also be something as simple as the router isn’t plugged in correctly.

Check the wires and cords and make sure everything looks like it should. You should also try connecting on a different device so that you can see if the internet is the issue or if you are dealing with the app being the issue.

If you are able to connect on a different device through the internet, then it is most likely an issue with the internet and being able to connect in the first place.

After you have looked at the router, you might have to look at the other reasons that you could be having these issues in the first place. If you are still having issues, then you can take it a step further.

Fix 3: Reset Your Router

Resetting the router can be as simple as unplugging it for a little longer and turning it back on. You may also still need to contact the provider and see if there are any outages in the area.

That way, you can problem solve it better. They also might be able to reset the router on their end if it’s still not working properly. They can also arrange to send out a tech if they find that you need a new router or that the wires are not working as they should.

Sometimes they get old, and new lines are sometimes needed. The router is going to not just keep an app from working on a device but also on the computer. You can try and connect to Instagram live on the computer and see if that will work for you.

If the computer doesn’t connect, then it’s most likely a problem with the internet service of some kind. Resetting the router after you have looked at the other issues is the best option for finding the cause of the internet problem.

You can also look at where you are in relation to the router and see if that is causing you some kind of problem while you are resetting the router.

If you find that you don’t have a good connection, then you should move closer to the router and see if that solves the problem.

Sometimes it’s simple, and you can get the problem figured out by just moving around in your home. If that doesn’t work, something that you can do is reset the router.

2. Is it Possible You’ve Got a Bug?

Sometimes apps just get buggy. If you are still having issues after checking the internet, then you might be having problems with the device and the app itself. This can create a ton of problems that you will have to problem solve through the device and the app.

This is also one of the most common reasons that you are not able to get the app to work as it should. If you have gone through the motions with the internet and checked your phone, then you probably have a larger issue.

You also should take time and check the service through your computer. This will be a good indication of whether the service is down because of a bug or something else.

You also can check the social media accounts and see if they have any information that may be helpful. They will usually tell you about any issues that are known or any bugs and fixes they find.

Fix 1: Log Out and Log In

Sometimes the simple things are what you need to do. Sometimes the app just needs an old-fashioned restart. To do this, you can uninstall it from the device and then re-download it and sign back in.

Many times, this will solve the issue, and you’ll be able to use the app. If it doesn’t, you might need to look at the device itself and what can be done there. Sometimes devices just get old, and you need to update them with a new one.

If you are finding that your device won’t update any longer, this might be your only solution. If logging out and back in doesn’t help with things, then you might want also to turn your device off and back on again as well.

This gives your device a chance to reboot and clear any bugs it might have that are making the app not work as well as it should. If you find that this isn’t working, there are other options to try, but this should be one of your first options.

Fix 2: Clear the Cache

If you clear your cache from time to time, you will be able to get rid of a lot of the bugs that you are dealing with. If it’s something your phone is doing, then clearing your cache is going to help a lot.

You also can get rid of things that might be clogging up your phone or that are causing it to run slow. This can improve the overall usage of your phone and improve how you upload and send videos.

If this doesn’t work for you, you might need to look at getting a new device. Your device might just be too old. When a device gets outdated, it can’t update properly any longer.

This can cause issues with the apps on it because they may require your device to be a certain operating system. If your device is unable to update that far, then it won’t work for you, and you will be forced to use a PC or get a newer device.

The cache is something that needs to be updated and cleared from time to time. This is because it holds all the things that the app is doing and sometimes doesn’t want to come completely clean.

This is where clearing comes into play. When you have a full cache, it won’t update any longer and runs worse than when it was clear. Keeping it clear helps the device to run like it should and get more out of the device.

Fix 3: Update the App

Updating the app is going to get you the best chance at fixing the problem. You may not have seen an update that is important to the way the app runs. It’s easy not to see an important update or to forget about it.

You also should make sure your device is up to date as well. This will ensure your device is not the issue. You can also try looking on the computer. While you can’t do everything on there, you might be able to see live video from there.

If that is working, then it’s for sure something wrong with the device and not the internet or the provider.

If you are using the computer for your Instagram live, then you can still watch the life you wanted and be able also to see any other lives or Instagram stories that are important to you. Once the app comes back online, you can go back to using it.

If you find that it’s not coming back after a while, then you will probably want to update the app and see if that solves your issue. Once the app is up to date, there shouldn’t be an issue. It should run like normal and work better than before.

Fix 4: Reinstall Instagram

You can also try to reinstall the program and see if that will help it to work right. Sometimes there is a bug that is causing issues, and just uninstalling the app and reinstalling it takes care of it.

It also doesn’t cause any issues with your device because it doesn’t have a lot to do with the way the device works.

If you are finding that the app is still not working after reinstalling it, then you might have to try it from a different device and see if that will work. Sometimes if a device is older, it won’t work properly with the apps.

You might also want to make sure the device is updated, so it has the best operating system. This will ensure it’s going to work with the app in the first place. If the device won’t update, it’s time to get a new one for your apps.

The best way to know is to try using the app on a different device. This is how you will know if you are in need of a new device. If it works on another one, then you will need to decide if your device is up to date enough to keep using it.

If it’s not, contact your provider and see if they have any deals on devices so you can get the best deal for your needs and get a device that will work with all the apps you want to use.

Fix 5: Contact Instagram

If you have done all this and are still having issues, then you might just have to contact Instagram. It won’t help you at this moment, but you will be able to get the help you need for future lives you might want to watch.

By contacting them and letting them know about your issues, you can help others that might not have to worry about the same bug in the future.

You also can help them to develop fixes that will help your experience as well as others that you might not have thought about.

They can advise you on what you can do next to keep your account running properly and catch the live feeds you like to watch. Contacting Instagram is going to be pretty straightforward.

You can contact them through the website if the app isn’t working or won’t load properly. They usually have an option to contact Instagram. This is how you will be able to let them know what is causing your issues.

If you aren’t able to contact them this way, then you can try contacting them through other social media accounts. This way, they will see it and hopefully be able to work on getting things fixed in the long run.

They may even be able to pinpoint the issue before the life you want to watch is done.

4. The Bummer of Them All…Instagram is Down

Sometimes things just go down. This can affect one thing or the entire site. You might be able to watch the video from the app and not the pc or the pc and not the app. It’s a good idea to check both options.

This way, you will be able to use the best option possible. If you want, you can get on other social media apps while you are waiting for Instagram to come back up. Sometimes creators will stream live on several apps.

You can search for the creator on other apps and see if they are doing it. If they don’t do the life, they will probably at least have some different video recaps of what you missed.

You can take a minute and save the creator on other apps and see if they do more lives on other apps with the same kind of content.

Fix 1 – Wait for Instagram Servers to Correct Itself

If you have done everything, then you will probably have no choice but to wait and let the servers correct themselves. This way, you can get back on and watch lives once they are back up and running.

The best way to get this information is to watch social media and see if there are any announcements. Since Instagram is operated by Facebook, you can check there and get the latest updates on any outages they may be having.

It’s not hard to see what is going on with it when you are using a sister site like that. Many people will be looking and hoping for the same information in the same places.

This means finding the information you need will be fairly easy to do. If you don’t have access to Facebook, you can check Twitter and see if there are any updates there.

Sometimes companies will use Twitter to let everyone know what is going on. This is especially true when an app like Instagram goes down.

It’s frustrating when a site like Instagram goes down. You might not know exactly what you can do, but there are options. If you have a problem solved and is willing to try things, then you will find a solution that will work for you.


David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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