Walmart App Not Working? Try These 15 Fixes

Walmart App Not Working

There are some issues that may arise when you decide to use the Walmart app. Sometimes the app may just be not working at all for you, the app will not properly track and figure out which specific store you are shopping in, clearance item prices may not be properly displayed on the app, you might be struggling to add items to your cart, your final check out may not be working, and if you are selecting to go pick up your online order, the app may be not letting you pick a proper pick up time.

There are various other issues that can arise as well as is the reality of using anything technologically based. While these problems can be incredibly annoying, especially if you are in need of one of their products very soon, take a deep breath and relax.

Most of these issues can be solved in just minutes and can be done from the phone you are using the Walmart app on.

Why is My Walmart Grocery App Not Working

1. There’s A Bug

Fix – Update App

You may just need to update your Walmart app to make it work for you on your device.

1. To see if there is an update available, just open up the app store, play store, or wherever else you download apps onto your device.

2. Go to the updates section and see if the Walmart app is in need of one. If it is, go ahead and update it.

3. Once updated, see if you can now access whatever was not working in your Walmart app. If there was no update available, this is not the cause of your issues with the Walmart app.

Fix 2 – Restart App

First, try to simply restart the Walmart app.

To do so, clear the app out of the history of the device that you are using. Once you have cleared out of it, wait a couple of minutes so it can fully restart, and then reopen the Walmart App on your phone.

This will help refresh and reboot the system, which could potentially allow the Walmart app to finally start working and you can get back to browsing the site and shopping for what you need.

Fix 3 – Log Out Then In

A very quick and possible fx is to simply log out of the Walmart App and then log right back in. This can help let the app refresh and regroup, potentially allowing you to beat your problems and actually be able to use the app.

1. To log out, you just click on your profile in the lower right corner.

2. Now, a menu will appear and give you a whole lot of options to choose from.

3. Scroll all the way down to the button and select Sign Out.

4. Will you then just need to log back in this will hopefully solve your problems with using the Walmart App.

If you do not remember your password, do not fear. Once you log out, you can easily send a password reset link to the email associated with your account and gain access right back in.

This should hopefully get you back to browsing the Walmart app so that you can look at and purchase whatever you may need.

Fix 4 – Clear Cache

You can also clear cache in your Walmart app which just erases any data that has been saved onto the app and is no longer needed by you or by Walmart. Follow these steps to do just that.

1. First, open up your Walmart app on your device.

2. Now, press the Home button on the app and then click on Apps.

3. Next, click on Settings.

4. Once at the Settings page, go to Apps from this page.

5. You will now see a choice that says Storage and click on that.

6. Then, click on Clear Cache and a confirmation screen will appear where you need to click on Okay.

Now that you have cleared the cache on your Walmart app, exit out of the app and then reopen it. Hopefully, you can now get back to using the Walmart app on your device.

Fix 5 – Reinstall App

You may need to reinstall the Walmart app if you are having any issues with it when using it. To do this, on your device simply delete the app. Once you have deleted it, open up the app store or play store or anywhere else that you download your apps from and reinstall your Walmart app.

Once the Walmart app is back on your device, you will have to log in to it again. Now that you are re-logged into your recently reinstalled Walmart app, you can once again try and see if this has solved your issues and you can now fully use the Walmart app.

Fix 6 – Log Into Another Account

It may just be your account that is the problem and that is why you are not able to properly use the Walmart app and it fails to work for you.

One solution may be to just use a different Walmart app account. Maybe your son has his own account, or your best friend has an account as well. Ask anyone you know who has a Walmart account for their email and password, and then use their account instead on your same device.

This will hopefully get you logged in to an account that actually works on the app so you can get back to your usual shopping on the Walmart App.

Fix 7 – Contact Walmart

If all else is still failing and you just really are needing to order some groceries through the Walmart app because you do not have any time to run to the store but the app is not working for you, reaching out to the Walmart customer support is another solution you can try.

To contact them, go to Once you get to the website, this is the help website for Walmart in general, so you will need to do some navigating to get help for their app. Start by simply just typing in the search engine in the middle of your screen.

In this engine, type something similar to “Walmart App not Working” and then click search. Once you do this, Walmart will provide you with a variety of different links that will allow you to try and problem solve why your Walmart App is not working.

If their website for customer service is still of no help to you, you can call 1-800-WALMART or 1-800- 925-6278 and get in touch with a live customer service representative from Walmart.

They will be able to help you from there and hopefully get your Walmart app account to finally start working. Another way to contact Walmart is through the app itself. This can easily be done in just a couple of steps.

1. Start by opening up your Walmart app on your device.

2. Now, click on the Walmart Shopping tab on your screen.

3. Next, select the Support Center/Chat tab.

4. Select the option saying Customer Support/Help/Chat/Contact Us button.

5. This will then bring you to multiple categories to pick from, click on App Not Working.

6. You will now be able to chat with a live customer service representative directly on the app.

There are multiple different ways in which you can get in contact with Walmart so you can get the help you need to get your app to work. Hopefully, one of these ways works for you and quickly gets you back to using the Walmart App.

2. Server is Down

Fix – Check If Walmart Server is Down

If you keep trying to get your Walmart app to work so you can look at some new TV stands to see if Walmart has one that fits your budget and style but your Walmart app will not work, Walmart’s server may be to blame.

It is very common for networks to go out for a couple minutes every once and a while, so do not fret. There are quite a few ways to try and get it back up and starting, or you may not even be connected to your network at all. Sometimes a quick reset is all your connection may need to get back up and running.

You can also go to This will let you know if the Walmart server is currently having any issues. Once you search it, the website will tell you if Walmart’s network is up and working.

If it is not, you will have to wait until it is or you can try to restart your router. Otherwise, if your network is not down, that is not why your Walmart app is not working and the server is not to blame, something else it.

3. Device Issue

Fix – Restart Device

Restarting the device that you are using to try and use the Walmart app is another potential solution for getting back to having full access to the device.

To restart your device, just turn it off. Doing this will vary depending on the device that you are using since every device has different buttons and settings.

If you are unsure on how to turn off your device, just look it up and you will be met with plenty of information on how to turn off the device you are using.

Once you do turn off your device, leave it off for a couple of minutes so that it can fully restart. After a few minutes have passed, you can turn your device back on which will complete the reset.

Now that your device is power back and you have officially reset it, open your Walmart app back up. This reset will have hopefully allowed for your device to figure itself out and the Walmart app will be potentially working as usual for you.

Fix 2 – Force Restart Device

A force restart may also be the answer to your issues with the Walmart app on your device. Doing this will take it just a step further than normally restarting your device, as it is a force restart.

Doing this will change depending on whatever device you are using to try and access the Walmart app. Since every device has different buttons and settings, simply search the device you are using along with force restart and you will easily be able to locate how to force restart your device.

When doing a force restart, your device will automatically power back up once the reset is complete. Once your device has turned back on, you will have to unlock your device and then you can once again try and get back to utilizing the Walmart app and all that it has to offer.

4. Internet Connection Issue

Fix – Restart Internet on Phone

You can also try to fix your issues with the Walmart app not working at all for you by restarting the internet connection on the phone that you are using the Walmart app on.

This is a simple and fast potential remedy that can hopefully get you back to browsing the site for whatever good you are in need of.

How you go about restarting your phone will vary based on the device that you are using. Your network settings will typically be located on the menu or setting of whatever phone you are trying to use the Walmart app one.

Once you are able to find this setting area, you should see your network settings. Simply turn off any network settings for a while and then turn it back on after a couple of minutes.

This will restart your network on the phone you are trying to use the Walmart app on and will potentially allow you to keep browsing away on the app as it is hopefully working for you now.

Fix 2 – Restart Router

A bad internet connection may also be the cause of your problems with your Walmart app not working at all for you. By locating your Wi-Fi router and resetting it, this will improve a faulty internet.

To reset it, you can either simply unplug it from the plug in for a couple of minutes then plug it back in, or locate the power button on the router itself and turn it off for a while before turning it back on.

Also, the longer you keep your router unplugged, the longer your internet will have to take a breather and allow for a true reset to happen.

If you only unplug your router for a few seconds, this might not be enough time for your router to truly reset and you will not solve any of your issues.

Once you have given your router a true break and allowed for your internet connection to fully reset, try to see if your Walmart app will finally get connected, go back online, and get to actually working for you so that you can resume your online browsing from the vast and diverse products that Walmart offers its customers.

Fix 3 – Switch to Data Vice Versa

Your Wi-Fi connection or cellular data may also be inhibiting your Walmart app from working for you.

One change may be to switch to your cellular data, if that is an option with the current phone that you have, if you are currently connected to Wi-Fi, or vice versa meaning you switch back on to your Wi-Fi connection if you are currently trying to access the Walmart app on your data already.

Once you have changed to either Wi-Fi or data, try again to see if you can fully use the Walmart app.

Fix 4 – Turn Off VPN

Turning off your VPN will change your internet settings, and this could be another potential way that you can get back to using your Walmart app. If you are using an IOS device, follow these steps.

1. Start by opening up Settings on your device.

2. Next, go to Network.

3. Now, click on VPN and then either click Disconnect or tap on the toggle so that it turns to gray.

If you are using an Android device, follow these steps instead.

1. From the home screen of your Android device, scroll up so that you can see all of your apps and go to Settings.

2. Now, tap on Network and Internet Advanced.

3. You will now see an option that says VPN and choose that.

4. Next, click on Turn Off and you will have officially turned off the VPN on your device.

Whether you are using and IOS device or an Android, turning your VPN off will hopefully be the solution that allows you to be able to fully use your Walmart app on your device.

5. Low Storage

Fix – Increase Storage Space

Another reason that you may be struggling to use the Walmart app in any way is that your phone that you are accessing the app on has limited storage and this will cause a couple different bugs to occur.

You can check your storage on your phone, however, to see what you can delete and clear up some space so you can use the Walmart app properly. Checking your storage will depend on if you have an IOS or Android device. Follow these steps if you are using an IOS device.

1. First, grab your iPhone and open up settings.

2. Now, go to the button that says General.

3. Next, click on Storage. This will now show you a list of what is making up the storage used on your device, how much storage you have left, and what apps are using the most storage.

Now that you can see what is using up your storage on your IOS device, you can delete some things you no longer need.

You can remove any apps you never use anymore, delete some old photos, or even go in and delete a bunch of old messages that are just taking up storage.

These simple actions can clear up a lot of space and hopefully allow for you to use the Walmart app appropriately now. If you have an Android device, follow these similar steps instead.

1. From the home screen of your Android device, scroll up so that you can see all of your apps and go to Settings.

2. Once in your Settings, go to either Device Maintenance or Device Care.

3. Scroll down a little and click on Storage. This will now show you a list of what is making up the storage used on your device, how much storage you have left, and what apps are using the most storage.

Just like with an IOS device, delete anything you can as there are typically a lot of unneeded things on your device after years of using it. Deleting these things will make more storage on your device and maybe you can now get back to shopping on the Walmart app.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.


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