If you’ve tried to log into iTunes and the App Store but you keep getting the error message, “Verification Failed. There was an error in connecting to your Apple ID,” you’ll need to get rid of this error message in order to sign into the App Store.
The Reason you’re Getting the Error
If you’re trying to connect to the iTunes store and App Store from your iPhone settings, then instead of being able to log in, you’re shown the error message saying the Verification Failed.
The error is mainly caused by a bug within your Apple ID that stops you from logging into the iTunes and App Store. If you’ve recently changed your password as well, this can cause the error message to show up. This problem can also occur if you’ve recently updated your iOS device.
1. Sign Out the Back into Apple ID
If you’re using multiple Apple ID accounts for Apple services such as iMessage, iTunes, Apple Store, iCloud and FaceTime, then you’ll need to sign into these services with a single Apple ID. If you’re already signed in, you’ll need to sign out of all the services and sign in with your main Apple ID.
If you’re signed into different Apple services with multiple Apple IDs, this can cause problems when trying to authenticate your Apple ID.
To sign out of Apple ID:
1. Go to Settings.
2. Tap your name.
3. Tap Sign Out of iCloud and the iTunes and App Store. Make sure you sign out of everything because have multiple Apple ID can cause this problem.
4. Enter your password for your Apple ID.
5. Sign Out of everything and restart your device.
6. Sign back into everything with the same Apple ID.
2. Set the Date and Time
Sometimes errors on your iOS device can be caused by your time and date. If the time and date is incorrect, this can cause error within your device such as the Verification Failed error.
To make sure that there’s no issue with the date and time, Go to Settings > General > Date & Time > change it to Automatic and restart your phone. If it’s already on automatic, toggle this off then back on.
3. Reset Network Settings
Your Network Settings are the settings that relate to your network or cellular settings such as WIFI and data settings. Resetting this is known to fix a lot of errors within iOS devices and this might fix the Verification Failed error.
Go to Settings > General > Reset Network Settings > enter your password > Reset Network Settings. Once your device has restarted, you can try and verify your Apple ID again and the error should show up.
4. Force Restart
If there’s a software problem or glitch within your device, then this could be causing the problem with your Apple ID. When your force restart your device, the device is shut down, the software is checked and wiped for any error, then your device turns back on again.
If you have an iPhone 7 or above:
1. Hold the sleep/wake key and the volume down key.
2. Wait for the Apple logo to appear
If you have an iPhone X or 8:
1. Quickly press the release the volume up button.
2. Quickly press the release the volume down button.
3. Press and hold the Power button until you see the Apple logo.
To force restart your iPad:
1. Hold down the Home button and the power button.
2. Keep both buttons held until the Apple logo appears.
3. Let go of the buttons. Once your device is back on, you can turn on your data and check if the error message still shows up.