User not found

So, you’ve just clicked on someone’s Instagram profile and it says ‘user not found’ at the top.

People automatically think that they’ve been blocked when they see this message, but this isn’t the case.

There are actually a few meanings behind the user not found error – down below are 3 things that the user not found means.

Let’s get started…

1. They Have Changed Their Username

The first reason why you’ll see the User not Found message on someone’s profile picture is when they have changed their username.

The only occasion you could see this message if they did change their username, is when you click their old username on a tagged picture and land on their account.

If their username isn’t the same anymore, you’ll see the user not found message at the top of their Instagram profile.

You can try and find their new username by searching for their real name – their new username should appear in the search results if they added their name to their account.

2. They have Temporarily Disabled their Account

Another reason why the User not found error will appear is when the owner of the account has temporarily disabled their account.

When an account has been disabled, it’s taken off Instagram’s database temporarily, so others won’t be able to view the account and unfollow it.

Since the account is no longer in their database, you won’t be able to find the user which is why you’ll see the User not Found notification.

3. Their Account Has been Banned/Suspended

The third meaning behind the user not find notification is that their account has been deleted or banned by Instagram.

On very rare occasions, Instagram bans peoples accounts when they haven’t been following their guidelines – they’ve been posting content that’s explicit for example.

If you do come across an account that has been banned, then you’ll see the User not Found message at the top of their account because Instagram has removed it.

If they do manage to get their account back, then you’ll be able to see their account normally again without the message at the top.

Does User not Found Mean that they Blocked me?

User not found instagram

When you see ‘user not found’, it doesn’t mean that the owner of the account blocked you.

When someone blocks you, it’s pretty hard to find their account again – the only way you can do this is by looking under a post they commented on and you should be able to see their name.

When you click on their name and visit their profile, you won’t see the term user not found, you’ll see the term ‘No Posts Yet’ because Instagram won’t allow you to see their pictures and videos.

Bottom Line

There are only 3 things that the User Not Found error can mean on Instagram and that’s if they’ve been banned, they’ve disabled their account, or if they’ve changed their username.

If you have any questions, comment down below.

If you liked this article, share it!


  1. What if the account says “no user found” but it still says the number of posts above and it still has their profile pic. It still says the mutual friends there too. Also, it still said I was following them. I think they had a private account. I was still able to find them. But when I checked to see if they were following mutual friends, their name didn’t show up.

    What does all of this mean?

  2. I’ve TEMPORARILY DISABLED my Instagram account, and 100% certain that I haven’t deleted it.
    After two weeks, i’ve been trying to login but it says ‘NO USERS FOUND’.
    I’ve tried with username, email id, phone number.
    I’ve tried installing and uninstalling the app
    I’ve tried it through a laptop and desktop.
    I’ve tweeted to Instagram.

    If you have any solution, would be helpful, thank you!

    • I am also having this same issue. I deactivated my account for a while came back and it says user not found. My email and mobile says user not found. I have also tweeted, Face booked them and even used a link to log a report. No reply. If anyone has a solution on how to get my account back pleas help. It is a business page and i did not break any rules. All text, pic are mine! No music was ever used on my posts either.

  3. Exactly same with me, disabled 2 weeks before and cant activate it , it says “user not found”and never broke any community rule but it looks like it has disapeared,please share if you got any solution!

    • I am experiencing this exact same thing . I have contacted Instagram through the app on another account that I created and clicked on the report something option. . I had to pick the option where I am think being impersonated and explained my situation on there. I uploaded my ID too.

  4. My friend’s account keeps saying “user not found” when I look up their account almost every day when they’re not on Instagram. But when they log in, it’s back to normal. They’re not blocking me or disabling their account, but they’ve had someone in another state that they didn’t know log into their account recently. We don’t know what the issue is so any help would be great.

  5. Has anyone had any lucky? I can’t access my account, same issues “user not found’ but 100% have temporarily disabled!

  6. For me it says “user not found” and no posts yet, but I can search their name and find them easily. I also see mutual friends, and that I am following them. And I can see the number of posts. Does this mean they blocked me or is it something else? Like in of the reason mentioned in the article.

  7. Hi guys, I was able to get back on . It took a month of constant emailing . I sent a photo of my face n ID via the help page . N get a bunch of your friends to report about your account.

  8. Hello All,

    Please careful of scammer on Twitter! There is an account on Twitter called @ ighelpofficial.
    They are scammers and will ask you to send verification that you are the business owner. A few days later they will inform you that you need to make a payment of $500 to reactivate your account and be verified. They will also say the money will be refunded in 30days! It is a scam!


  9. so i sent a post tru dm to my boyfriend, and he said the post wasnt available and i said well maybe she blocked you! and i asked her and she showed me that not only she didnt because he wasnt on her blocked list but also she had the “user not found” banner on his profile. then he went and typed her @ and her account had the user not found banner too? neither of them blocked each other and their two accounts are available for me. her account is private if that helps for smth, he didn’t ask to follow her bc it’s the first time he knows about her account, like they never saw each others account before??? but he still should be able to see her account (but not her posts if he hasnt requested). its really weird !! also neither of them changed their usernames in a LONG time so like ofc its obviously just a glitch but how do we fix it? she posts content that i will like to send him and i really do not want to screenshot every post lol

  10. Hi. I’m also having the same user not found issues after temporarily disabling my account. Does anyone know how to contact Instagram as their help centre articles are pretty useless. Thanks

  11. Hi Zen,

    The same thing happened to me in Dec 2018 and I have given up and opened a new business page ! They don’t reply !!

    • Thanks Yem. I’ve also given up and started from scratch. Trying to get a response from them is like flogging a dead horse. They’re useless.

  12. Hi,

    From one of the accounts if I am trying to access their profile I am seeing user Not found and from other account I can see the profile.What does that mean?

  13. What email address can i use to email instagram?
    its been 2 weeks now since i deactivated my acct & i cant get in because it says user not found

  14. Hello I have close to 400,000 followers and my account stopped working. My clients tell me they can still see my photo, address, followers but it says no posts yet and no user found. I have tried sending messages to Instagram I’m worried about what may have happened I’ve had the account since instgaram started. What does this mean ?

  15. I did diactive for 2month but now i forget my password and i cant change that for not found error!!
    Please help me,thank you


Please enter your comment!
Please enter your name here