Once you get into your car, are you super excited to use UConnect to play your music and hit the road? However, for some reason, your device will not connect to your car through UConnect. You may think your trip is ruined now.
UConnect is commonly used in car brands like Ram, Alfa, Romeo, Chrysler, Dodge, Jeep, Wagoneer, and FIAT. If you own one of these cars, there is a good chance that UConnect is what you use to connect a device to the said car via Bluetooth.
Many potential problems could be causing the issue of your UConnect not connecting to your device through Bluetooth. Thankfully, there are also many solutions you can quickly try to get your UConnect working again and allow you to enjoy the audio content you want.
Why Is My Uconnect Bluetooth Not Working?
1. An issue with Uconnect
Fix – Perform a Master Reset of the Uconnect System
You can try to perform a master reset of the UConnect system to fix your issues with your Bluetooth. All the settings and preferences saved to your UConnect will be erased if you decide to do this.
However, this may be the only way to fix your UConnect, so you must be okay with this reset. You can enter all of your preferences back in after the reset is complete. Performing a master reset of the UConnect system will significantly change depending on what car you own.
To figure out how to perform a master reset of the UConnect system, search“perform a master reset of the UConnect system [your car].” Make sure you include the exact model you have and the year.
Many of their cars, including Ram, Alfa, Romeo, Chrysler, Dodge, Jeep, Wagoneer, and FIAT, have diﬀerent versions. Each version will have diﬀerent settings, changing how you perform a master reset of the UConnect system.
That is why you must include every detail about your car when looking up how to perform a master reset of the UConnect system. Otherwise, you might start following steps for a Jeep Wrangler Sahara when you have a Jeep Wrangler Rubicon.
This will cause you to have improper instructions on how to perform a master reset of the UConnect system.
Fix 2 – Update Uconnect
Your UConnect might need to be updated to start working for you. You often need to update apps or your phone, so your UConnect is the same. UConnect is constantly including new features and fixing any bugs customers complain about. Your issues with your UConnect could be quickly solved with this update. To update your UConnect, follow these steps.
1. First, go to driveuconnect.com/support/software-update.html.
2. Once you get to the website, type in the seventeen numbers that make up your vehicle identification number into the box. If you are unsure what these numbers are, click on Locate Your VIN, and the website will help you find them.
3. Click on Check For Updates.
4. You will now see a screen telling you if there are any updates available for your car’s UConnect system or not. If there is one, click on Update. The website will walk you through how to do it as it changes for each car model.
5. It will take a few moments for your update to complete. Once done, try connecting your device to your UConnect system in your car.
6. Hopefully, an update is all you need to get your UConnect working again. If no updates were available for your vehicle identification number, then your UConnect being outdated was not the cause of your issues. Something else is still wrong, and you will need to try diﬀerent solutions to make your UConnect work again.
Fix 3 – Getting in Touch with the Manufacturer.
Reaching out to UConnect and your car manufacturer are more possible ways to connect your device. To reach your vehicle’s manufacturer, search for the manufacturer and customer service.
You will be able to find a website where you can get in touch with a live customer service representative who can help address your issues with UConnect. You will also be able to find the manufacturer’s number.
If you decide to call, you must go through some prerecorded messages before contacting a live customer service representative. Various manufacturers also have apps available.
If you go to your app store on your device, you can search for your manufacturer and see if this is an option. If it is, you can chat with a customer service representative right on the app.
UConnect also has a customer service website which is driveuconnect.com/contact-us.html. You can find more articles on their website with potential solutions that can help you out. You can also contact them through their website.
If you have a FIAT, call 1-888-242-6342 for assistance or submit a form for help at fiatusa.com/webselfservice/fiat/EmailPage.html.
This is for FIAT UConnect customers only. If you have a Chrysler, you can submit a form requesting service at chrysler.com/webselfservice/chrysler/EmailPage.html.
If you own any car other than a FIAT, call 1-877-855-8400 for assistance. You can also send them mail if you do not want to use your phone or another device to receive help. The address is FCA US LLC, P.O. Box 21-8007, Auburn Hills, MI 48321-8007.
You can also go in person to your local dealership or body shop. You can talk to someone in person about your issues with your UConnect at these places. They can access your car and determine if the problem is caused by something internal that will need a repair.
They can fix it right there if you are at the body shop. If you went to a dealership, they could send you to the nearest body shop so that you can get your UConnect fixed.
2. The Device is Not Connected Properly
Fix – “Forget” Uconnect As A Device and Connect Device Properly
If your device is not correctly connected to your UConnect, then it will not work. One way to solve this is by going into your device and forgetting UConnect as a device. Doing this will change from device to device but is pretty similar. Open up the setting on your device and then go to Bluetooth.
Once you are there, you should be able to see all the devices you have ever been connected to. Look for UConnect. There should be some button by it that you can click on to forget your UConnect.
Once you forget your UConnect, reconnect to it. Now that you have reconnected your device to your UConnect, see if this solves your issues. Sometimes the connection needs a quick reset, and doing this will do just that.
You may need to wait a while between forgetting your UConnect and reconnecting. However, if your UConnect is still not working with your device after reconnecting it, another cause for your problems with your UConnect.
Fix 2 – Check the Security and Auto Accept Prompt On Your Device
Another reason why your UConnect is not working is that you need to check the security and auto accept prompt on your device. These settings allow your device to connect correctly to various things, including your UConnect because you connect to it via Bluetooth.
To check the security and auto accept prompt on your device, you must search “How to check the security and auto accept prompt on [your device].” Every device is diﬀerent, has diﬀerent settings, has other buttons, and is made by other companies.
These diﬀerences make each device have a diﬀerent way of checking the security and auto accept prompt. Once you check these settings and ensure they are correctly working, keep trying to connect your device to your UConnect.
If these settings are not working, fix them however you can. Once you have them working, try to connect your device to your UConnect once more.
3. Possible Cell Phone Malfunction (Glitch or Bug)
Fix – Try Switching Oﬀ Your Device
Turning oﬀ the device you are using to try and play music on your UConnect is another potential solution for getting your Bluetooth to work.
To restart your device, turn it oﬀ. Doing this will vary depending on the device that you are using since every device has diﬀerent buttons and settings. If you are unsure how to turn oﬀ your device, look it up, and you will be met with plenty of information on how to turn oﬀ the device you are using.
Once you turn oﬀ your device, leave it oﬀ for a couple of minutes so it can fully restart. After a few minutes, you can turn your device back on, completing the reset.
Now that your device is powered back and you have oﬃcially reset it try connecting it through Bluetooth to your UConnect. Hopefully, this reset will allow your device to figure itself out, and your UConnect will be potentially working as usual for you.
Fix 2 – Force Restart Device
A force restart may also solve issues with your device not connecting via Bluetooth to your UConnect. Doing this will take it a step further than normally restarting your device, as it is a force restart.
Doing this will change depending on your device to try and access your UConnect. Since every device has diﬀerent buttons and settings, search the device you are using along with force restart, and you will easily be able to locate how to force restart your device.
When doing a force restart, your device will automatically power back up once the reset is complete. Once your device has turned back on, you will have to unlock your device, and then you can again try and get back to utilizing your UConnect.
Fix 3 – Update Your Device
The device you connect to your UConnect via Bluetooth might need an update. Companies must constantly update their devices to fix any bugs customers have complained about and oﬀer new features to their users.
If your device needs an update, that could be why it is not working with your UConnect. To update your device, you will need to search “How to update [your device].” Every device is diﬀerent, has diﬀerent settings, has other buttons, and is made by other companies.
These diﬀerences make each device have a diﬀerent way of being updated. Once you can learn how to update your device, update it if one is available.
After the update is complete, try to see if it will now connect to your UConnect and work. However, if your device did not have an update available, then that is not why your UConnect is not working with your device.
Fix 4 – Reset Network Settings
You can try resetting your network settings on your device to make it connect to your UConnect via Bluetooth. Doing this will set your device back to its original settings and erase any personal preferences you have saved.
To reset network settings on your device, you will need to search “How to reset network settings on [your device].” Every device is diﬀerent, has diﬀerent settings, has other buttons, and is made by other companies.
These diﬀerences give each device a diﬀerent way of going through a network settings reset. Once you can figure out how to reset the network settings on your device, follow them and complete the steps.
When the reset is complete and your device is working again, see if it will now connect to your UConnect. If it does and functions, your issues have been solved. Your device was having some problems of its own.
This reset fixed those issues, and you can enjoy listening to your favorite songs in your car again.
Fix 5 – Factory Reset
You can try a factory reset on your device to make it connect to your UConnect via Bluetooth. Doing this will set your device back to its original settings and erase any personal preferences you have saved.
To perform a factory reset on your device, you must search “How to do a factory reset on [your device].” Every device is diﬀerent, has diﬀerent settings, has other buttons, and is made by other companies. These diﬀerences give each device a diﬀerent way of going through a factory reset.
Once you can figure out how to reset the network settings on your device, follow them and complete the steps. When the reset is complete and your device is working again, see if it will now connect to your UConnect.
If it does and functions, your issues have been solved. Your device was having some problems of its own. This reset fixed those issues, and you can enjoy listening to your favorite songs in your car again.
4. An issue with Song or App You’re Playing From
Fix – Play Another Song
Your problems with your UConnect might stem from the song you have decided to play. To fix this, you will need to change the song you are currently playing. Open up your app that you stream music through and pick another song.
This can be incredibly annoying because maybe the song that has issues with your UConnect is your favorite song. Sadly, you will need to try playing another music to fix your problem. You can play any song you want.
Once you change the song, you are good to go if your UConnect starts working. You can try playing the song that broke your UConnect again. However, if playing a new song did not make your UConnect work, then the music is not the cause of your issues.
Fix 2 – Use Another App Like Apple Music, Spotify, YouTube, and Soundcloud
There may be an issue with your app that is causing your UConnect not to work. So many apps today stream music, so trying another app may be your solution. However, this can be an annoying solution.
The app you use is most likely your preference for music streaming apps, and you may be paying a fee to enjoy this specific app. If you want to listen to music on your UConnect, you must try another app, even though it means not using your favorite app.
Some well-liked apps for streaming songs include Apple Music, Spotify, Youtube, Soundcloud, Pandora, iHeart Radio, Tidal, and others. Download one that is diﬀerent from the app you were previously using.
These apps oﬀer a free version of some sort but also have an upgraded service you can purchase. You can use the free version with an account or upgrade, whichever works best for you.
If you think the issues with your UConnect are temporary, you should stick with the free service since you will be using your preferred app again. Otherwise, if you think you need to switch apps permanently, you can look into the advanced services to see what the app oﬀers.
If you decide to use Youtube, you must keep your device unlocked and Youtube open for music to play or upgrade to Youtube Red to be able to lock your device and still have music play.
5. The Bluetooth Volume on the Phone May Be Low
Fix – Increase the Volume on Both Uconnect and Your Phone
The reason you are unable to hear any music being played on your UConnect might be that you have to turn up the volume on your stereo system in your car or on the device you are connecting via Bluetooth.
If the volume is set too low on either of them or both, you might think your UConnect is not working because you cannot hear anything.
However, there is a simple remedy of just turning up the volume on these to listen to the music already playing through your UConnect. Look at your stereo system to increase your car’s volume.
There will be a knob located somewhere that has Volume written under it. Turn it to the right to increase the volume. Grab your device hooked up to your UConnect via Bluetooth if you still cannot hear anything.
Locate the volume buttons on your device and turn it up. If you cannot find the buttons, you can also turn the volume up in the app you use to stream music.
Once you turn the volume up, you should hopefully hear your music now. If you are positive that the volume is turned up on your device and in your car, then the volume is not why your UConnect is not working.
6. The song is Not Playing
Fix – Play the Song From Your Device
An easily fixable mistake could be causing all of your issues with your UConnect. If your music is not playing, ensure you have pressed play on your device. While this may seem like a mistake you could never make, it is always best to double-check.
If your song is not playing, there is no way you can hear it through your UConnect. Follow these steps to see if the music is playing on your device.
1. Open up your device to connect to your UConnect via Bluetooth.
2. Next, go to the app you use to stream music.
3. Open up the app and look for your Currently Playing
4. Make sure you see a pause button when you are in Currently Playing. If you see a play button, your song is paused.
5. Click on the play button. Once you see the pause button, your song is playing.
If you have ensured that your song is playing on your device, something else is causing your issues with your UConnect in your car.
Remember that if you are using Youtube, you must keep your device unlocked to play your song. However, if you use Youtube Red, the premium service Youtube oﬀers for $10 a month, you can lock your device, and a song will continue to play.