How to Turn Off Audio Description on HBO Max (13 Ways)

HBO Max Audio Description Won't Turn Off

On HBO Max, audio descriptions are now available for some programs. Audio descriptions are independent audio tracks that describe what is visually happening on the screen. Audio descriptions are helpful because they give context not immediately apparent from simply hearing voice and music alone.

As much as the audio description has been welcomed with open arms, some people have been experiencing problems. Other users report that although they don’t use audio description, it turns on by itself, and even when turned off, the audio description doesn’t stop.

If you find yourself in this situation, this article will give you a few fixes you can try to ensure that the audio description stops.

Why Won’t Audio Description Turn Off HBO Max?

Many people welcome HBO audio descriptions, but not being able to turn them off has left many people with unwanted audio descriptions. You can troubleshoot to see what is causing the

unwanted audio descriptions as several factors can cause it. Some of the reasons you may be experiencing unwanted audio descriptions are because:

1. HBO Max Out Of Date

Like any other app, you will need to update HBO to work correctly. If you experience any problem with HBO, it could be because it is out of date.

To fix the audio description issue, you may need to check if your HBO is up to date and if it isn’t, update it to continue enjoying your favorite shows without interruptions.

2. There’s a Bug

You may be hearing audio descriptions because of a bug. Bugs affect viewers’ experience in several ways, and audio descriptions not turning off is one of them.

Unfortunately, bugs are beyond your control, and it isn’t much you can do to fix them. It would be best to wait until HBO fixes the bug.

3. Your Settings Are Wrong

You need to ensure that your settings are correct when using HBO max. Always make sure that in your display and sound settings, the HDMI is uncompressed and set to 5.1. Use Dolby digital, which you will find under bitstream format.

Once you have the correct settings, check that the audio description is turned off if you don’t want to hear the reports.

How to Turn Off Audio Description HBO Max

While some people appreciate audio descriptions, not being able to turn them off can be distracting if you don’t want to listen to them. Some ways to turn off the audio description are to:

1. Change the Language

Streaming shows on HBO Max in another language is as simple as clicking a button – that is, if the show or movie is available in many languages.

If an HBO Max title is available in a language other than English, you’ll be able to tell by the language label on both the title’s information page and the playback screen.

To get rid of audio descriptions under the audio setting, toggle from English to another language, wait a while, and then back to English.

On your Roku remote, press the * button on your remote, and select Audio track, if you see *English (this means AD is one), select the English option without the start and this will turn off audio the audio description.

Or Under accessibility, there is an option for audio playback, in this option, there are multiple choices for language. You should find that one of the “English” tracks always played back with the Screen reader.

Moving to a different langue, including the second “English” option, should eliminate the screen reader immediately.

2. Skip Intro

Some people who have experienced the audio description problem advise that people should skip intros. When you begin viewing something on HBO Max, you may notice a Skip or Skip Intro button in the lower-right corner of your screen.

If this is the case, click on it. This button allows you to skip any pre-show or pre-movie content that may be playing.

To fix the audio descriptions, once the skip intro button appears, click ok on your controller, and you will see the menu to turn audio descriptions off. If this doesn’t work for you, there are options to try.

3. Hit the Pause Button

When watching shows on HBO, you can pause them and get back to them later. If you experience unwanted audio descriptions, one HBO user suggested that you pause the show and press the down button on the remote.

You should see a pop-up message icon which should turn purple. Click on it and choose the turn-off option, which should rectify the unwanted audio descriptions.

4. Cast the Show From Your Phone to Your TV

Mobile device owners frequently link their phones to an external monitor, which allows them to view any media material comfortably. It is possible to synchronize devices with one another in several different methods.

Wireless technologies and a variety of physical interfaces like USB and HDMI are all readily available. You can easily cast HBO Max from your phone to your television. Casting HBO from your phone to the tv can help get rid of audio descriptions that won’t turn off.

Check to see that your Chromecast is connected to the same Wi-Fi network as your phone and functioning correctly before continuing.

1. Open the HBO Max app on your phone and switch the input channel on your television to the input channel for the Chromecast.

2. Select a television program or film to watch.

3. Select the device to which you want to cast by touching the Cast icon at the top of the HBO Max app on your device’s display. The HBO Max video should be playing on your television with no audio description.

5. Turn Off the Audio Description Every Time

You can control the audio description setting from the comfort of your own home. Before watching a show, ensure that you toggle the audio description option on and off to avoid unwanted audio descriptions from HBO max. To do this:

1. Go to the audio and subtitles button

2. Select English, and under the audio description, toggle off to ensure that you switch off the audio description. Unfortunately, sometimes the issue is not with HBO but the device you use to stream HBO.

To be safe, if you are streaming HBO from a smart tv, ensure that the audio description function is turned off.

Turning off Audio Description on an LG TV:

When you have an LG television in your house, the audio description feature may occasionally be activated automatically. It’s unclear what prompted this change in the television’s settings. Still, according to some speculation, it might have something to do with how the tv interacts with data from particular applications, third-party services, or the broadcast stream.

1. Navigate to the Settings menu on your LG television.

2. Select General, then accessibility from the drop-down menu.

3. Once you’ve arrived at the Accessibility panels, navigate to the Audio Description section.

4. Turning off the function will cause the narrator to stop talking.

Turning off Audio Description on a Sony TV:

1. If your television is still in use, make sure you switch off the device. Make sure it has been sitting for at least 60 seconds before turning it back on.

2. On the television, look for the Accessibility menu option.

3. Select the Services option from the drop-down menu that displays. At this point, you’ll notice two options appear on the screen: Talkback and Screen Reader. They must be disengaged to prevent the storyteller from continuing their narration.

4. To return to the Accessibility menu, click here.

5. Look for the shortcut and disable them using that shortcut.

Even if you don’t complete the last step to turn off the accessibility shortcut, the audio description feature may continue to work.

Turning off Audio Description on a Samsung TV:

Whenever the audio description feature on your Samsung television is activated without your intervention, the first action you should take is to check your applications and cable box settings.

1. Open the menu on your Samsung smart television.

2. Select the TV’s settings from the drop-down menu.

3. Navigate to the Smart Feature option in the list of options on the screen and choose it.

4. Look for Voice Recognition software.

5. To turn off voice recognition, go to the speech recognition settings and select “Off.”

Turning off Audio Description on Apple TV:

You may ask Siri to turn off the audio description function on your Apple HDTV if you have a Fourth Generation tv which is the fourth generation at home that won’t switch off on its own. Just say, “Turn voiceover off,” and Siri will take care of the rest.

You may also access the menu by pressing the Menu button on the remote control three times. If you need to make a manual adjustment, you’ll need to navigate to the settings icon—select VoiceOver from the Accessibility drop-down menu.

You will be able to turn it off from there.

6. Update HBO Max

It is relatively usual for applications to include problems or fail to function correctly from time to time. It is exacerbated when you are using an older version of the program.

In other words, just like you would with any other program, you should update HBO and check to see if the audio description has been switched off for good.

If this has happened, the best thing to do is to keep track of every single app update to avoid it from happening again. If this hasn’t happened, try out the next option.

7. Clear Cache

Generally, if you know that HBO Max audio description functions on a separate device but not on the one you wish to use, you can limit the problem down to software running on that device.

On an Android smartphone, clearing the cache is as simple as a couple of presses on the home screen button. The software cache cannot get cleared on the iPhone since the device lacks functionality.

As an alternative, you should remove the program from your iPhone and then reinstall it from the App Store.

There may be some variations in the stages depending on whatever version of Android you are using, but the following is the basic procedure:

1. Launch the Settings application.

2. Select Apps & Notifications from the drop-down menu.

3. Navigate to the list of applications (if required, choose to See all apps) and select HBO Max.

4. Select Storage and cache from the drop-down menu.

5. Select Clear cache from the drop-down menu.

8. Reinstall the App

Try removing and reinstalling the program to see if it helps. We’re pretty confident you’ve done something like this at some time in your life.

You might want to give it another shot since it could be the key to permanently turning off HBO’s audio description service in the future. Or, at the very least, until you want to put it back on. Reinstalling the app ensures that you have the latest version of the app that has no bugs.

Once you reinstall the app and notice that you still can’t turn off the audio descriptions, the issue may not be with HBO max but the device you are using.

9. Turn Off the TV

If you are watching HBO max on TV, your television may malfunction. All you have to do is turn off your television, just like you would when reinstalling the app.

Please remove it from its power source and leave it unplugged for approximately two minutes before connecting it. It should get turned back on, but the audio descriptions turned off.

10. Please Wait For the Problem to Fix Itself

Having audio descriptions not turned off could be a glitch that you need to give time. You don’t necessarily have to do anything because the glitch will fix itself in no time, and you will be back to streaming your shows without any audio descriptions.

11. Sign Out and Sign Back In

HBO Max developers have done an excellent job concealing the signing out button in the corner, making it a bit difficult to sign out of HBO Max on Roku and all other devices.

Using the HBO Max mobile app, you may remotely sign out of any devices associated with your subscription. However, you must have the HBO Max mobile application installed on your mobile phone.

1. Open the HBO Max app on your mobile phone and log in using your HBO account.

2. Log onto your HBO Max account.

3. Select the profile symbol from the bottom-right corner of the screen.

4. From the top-left corner of the screen, select Settings.

5. Select Manage devices from the drop-down menu.

6. A list of all the devices currently connected to your HBO Max account will appear here.

7. Sign out all devices starting at the bottom. You sign out of your HBO Max account from all of your devices at this moment.

8. You can then sign back into HBO to see if you still have the audio description issue.

12. Reset All Settings on the Device

Your device may cause an issue with the HBO audio description. You will need to reset the devices you use to stream HBO to fix the problem.

13. Contact HBO

If none of the measures indicated above are successful for you, the next best option is to write a message directly to HBO Max. These individuals are your best bet for receiving accurate assistance.

To reach them, file a complaint in the app review area of the Google Play Store and Apple App Store, respectively. You may also try contacting them using the email address provided on their website.

Your message should include a thorough explanation of the problem to expedite the process. Explain how audio descriptions won’t turn off, and in full detail, write what you have tried to do to fix the issue.

It will avoid back and forth communication with fixes that have not worked on the audio descriptions.

The Takeaway

It is all about convenience when it comes to streaming. With a single HBO Max subscription, you may stream on up to three different devices simultaneously. People enjoy watching HBO because of all the shows they can find.

The introduction of audio descriptions meant that people who had challenges and wanted changes in accessibility could now enjoy HBO, increasing the number of HBO users.

Unfortunately, the glitch where you can’t turn off audio descriptions is something many users have been exposed to and tried to fix. The fixes above will help you clear the unwanted audio descriptions and watch your shows peacefully.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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