How to Turn Off Audio Description on Disney Plus

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press the * button on your remote to see the languages you can choose from and select a different language.

Sometimes there are some kinks along the way when using audio description. One issue that has become more common with those who access Disney Plus through their Roku TV is that the audio descriptions will not turn off when you turn them off manually as well as when your entire Roku TV is powered off.

This can really become a problem when you are turning off your Roku TV for some peace and quiet or are turning it off because you are going to sleep, but the audio description is still being played through the speakers even though your Roku TV is shut down.

How to Turn Off Audio Description on Disney Plus

On your Roku remote, press the * button on your remote, and select Audio track, if you see *English (this means AD is one), select the English option without the start and this will turn off audio the audio description.

1. Turn Off Screen Reader

The frst way that you can try and turn off any audio descriptions on your Disney Plus is through the app on your TV.

1. The frst thing is to open up Disney Plus on your TV.

2. Now, go to Settings from your profle.

3. Next, click on Accessibility.

4. Then scroll to the Audio Guide.

5. You will now see Screen Reader and turn this to off.

Following these fast and easy steps will hopefully allow you to turn off audio descriptions within your Disney Plus app on your TV.

During Playback, Press more settings in the upper right corner, hit Audio, Select a language that doesn’t have AD (audio description) next to it.

Another way that you can try to get your audio description to turn off is when you are actually watching something on Disney Plus.

It does not matter what you are watching, just that something is playing through Disney Plus specifcally. Now, take the steps to try and get your audio description fnally turned off.

1. The frst thing you should do is ensure that something is in fact playing on Disney Plus.

2. Next, pause whatever you are watching and click on More Settings in the upper right corner of your screen.

3. Now, select Audio from the list of options.

4. Your fnal step is to select a language that does not have an AD next to it which stands for Audio Description.

Let your show play for a couple of seconds and then switch it back to your preferred language. This will hopefully stop audio descriptions from playing in your chosen language.

2. Disable Volume Mode

Another thing that you can do while your show is playing again through your Roku TV and on Disney Plus is use your Roku remote to disable volume mode.

1. To start, simply play a show, movie, or whatever else on your Roku TV through your Disney Plus app.

2. Next, grab your Roku TV remote and click on the asterisk button that looks like a star or looks like *.

3. Once you have pressed this button, a menu of options will appear, click on Disable Volume Mode.

Following these steps should hopefully get you to be able to turn off your audio descriptions on Disney Plus.

3. Make Sure S/PDIF and ARC are Set to Stereo

You can also go into the audio settings on your Disney Plus account and make sure your S/PDIF and ARC are set to stereo as this will hopefully get audio description to stop playing on your account. Following these easy steps you can do just that.

1. To begin, simply open up Disney Plus and go to your account.

2. Now, go to Settings from your account and then click on Audio.

3. Once you are at the Audio page, locate your S/PDIF and ARC settings.

4. Click on S/PDIF and set it to Stereo.

5. Click on ARC and do the same, setting it to stereo.

After following these steps, you can hopefully have your audio description turned off on Disney Plus.

4. Cast the Show From Your Phone to Your Roku TV

If you have turned audio description off on your Android or Apple phone, you can cast the show onto your Roku TV directly from your phone. To do this on your iPhone or other IOS devices, follow these steps.

1. First, make sure both your Apple device and your Roku TV are connected to the same internet network.

2. Now, go to Settings on your device.

3. Click on System.

4. Then, go to Screen Mirroring and select Always Allow.

5. Finally, go click on the Screen Mirroring button on your Apple device and select your Roku TV from the list of devices that appear.

6. To stop, click on the same Screen Mirroring button again to end it.

To do this on your Android device, follow these steps.

1. To start, press on the Casting Icon

2. Next, wait for your Android Device to connect to your Roku TV.

3. Now, control the app from your Roku TV remote or directly from your Android phone.

4. Once you want to stop, simply click on the Casting Icon once again.

Why Won’t Audio Description Turn Off Disney Plus

1. Disney Plus Bug

Fix – Update Disney Plus

One reason Disney Plus might be failing to turn off the audio decurtins for your account is that the app needs to be updated.

Having so many people use an app will create demands for newer features and content, as well as allow Disney Plus creators to learn about little fxes that they need to make to the app.

If this has been done and there is an update version Disney Plus available, you might be having these issues because you need an update. The steps to updating Disney Plus on your Roku TV are very simple.

1. First, press Home on your Roku TV remote.

2. Select Settings from the Home menu.

3. Now, click on System and then Updates.

4. You will now see any updates that the apps on your Roku TV are in need of. Look for Disney Plus simply just click on Update.

Fix 2 – Log Out then Into Disney

A very quick and possible fx is to simply log out of Disney Plus and then log right back in. This can help let the app refresh and regroup, potentially allowing you to beat your problems with turning off your audio descriptions.

Simply go to your Disney Plus account on your Roku TV and select Log Out. Will you then just need to log back in and this will hopefully solve your uploading problems.

If you do not remember your password, do not fear. Once you log out, you can easily send a password reset link to the email associated with your account and gain access right back in.

Fix 3 – Clear Cache

Disney Plus itself on your device may be full of too much additional information and data that is not relevant to your account or its functions which could be why you are struggling to turn off your audio descriptions.

To get rid of this extra information, you will need to clear cache files. By doing this, you are not losing any information that is necessary and instead just flters out all of the data that has been saved overtime that you do not need.

Clearing cache files is very simple and can be done in a matter of minutes. However, it will change how you do this depending on what device you are using.

Thankfully, going to help.disneyplus.com will walk you through whatever device you are using, from iPhones to Xbox’s, and everything in between. Doing this will only take a moment of your time and hopefully allow you to fnally turn off your audio descriptions.

Fix 4 – Reinstall App

Delete and reinstalling the Disney Plus may also help it refresh and allow you to fnally turn off the audio descriptions for once and all.

To do so, delete the app from your phone, TV, or any other device you are using Disney Plys on. Then head to the app store and reinstall Disney Plus.

You will then have to log back into your Disney Plus account and now, you potentially will be able to turn off audio descriptions.

Also, if you are worried about not remembering your account information, there are plenty of options to use to log back in.

As long as you have the email that your Disney Plus account was created under, you can click on Forgot Password when logging back in and have a password reset sent to your email so you can easily get logged back in once you have reset your password.

Fix 5 – Wait For Them to Come Out With A Fix

Another explanation as to why Disney Plus is not turning off your audio descriptions is because the TV itself or maybe Disney the company is experiencing a bug.

There are sadly going to be various problems for many Disney Plus users for a variety of reasons since Disney is so heavily utilized and demanded.

The reality is that bugs are sadly unavoidable. Various industries and pieces of technology alike fall prey to the vicious bugs that circulate the technology systems.

Your frustration is heard and understood, but all you can do is sit tight until the bug works its way out or system developers are able to tackle the issue for you.

You can also reach out to Disney and let them know that you are experiencing these problems. It may help them become notifed of the problem faster and get to working on a solution for you faster than before so that you can fnally turn off your audio descriptions.

Fix 6 – Contact Disney

If all else is still failing and you just want to enjoy your watch the latest Marvel release as soon as possible because you do not want to see any spoilers with your Disney Plus account, reaching out to the Disney Plus customer support is another solution you can try. To contact them, go to help.disneyplus.com.

Once you get to the website, there will be a variety of different headings you can click on. As you scroll lower on the home page, you will see a variety of ways to contact their customer service team.

Click on the option that says Live Chat and you will be able to message one of their representatives from the website directly to get help with turning off your audio descriptions.

If their website for customer service is still of no help to you, you can call 1-888-905-7888 and get in touch with a live customer service

representative from Disney Plus. They will be able to help you from there and hopefully turn off your audio descriptions on Disney Plus.

2. Roku Bug

Fix – Update Roku

Your Roku TV may be working on an outdated system that is causing your issues with the audio description not turning off. Just like your phone and other devices you use, your Roku TV also requires a system update frequently.

Thankfully, there are some easy steps you can take to get your Roku TV updated, and hopefully, for it to fnally turn on. There are two different ways you can try and update your Roku TV.

1. Press Home on your Roku TV remote.

2. Select Settings from the Home menu.

3. Now, click on System and then System Update.

4. You will now see any updates that your Roku TV needs and simply just click on Update.

The second way will require additional material.

1. First, you will need a USB drive.

2. Now, go to the Roku TV website and download the update onto your USB drive.

3. Next, simply plug your USB drive into the USB port on your Roku TV.

4. This update will automatically download onto your Roku TV and hopefully allow you to fnally turn off your audio descriptions. However, if there was not a software update available, this is not what your Roku TV audio description will not turn off.

Fix 2 – Restart Roku

The next action you can try on your Roku TV is to restart it in hopes that this will fnally get the audio description to turn off.

To do this, all you will need is something with a small tip such as a paper clip. Now, go to your Roku TV. On the back side, or underneath the tv, look for a very small hole labeled RESET.

Once you are able to locate and fnd this hole, push the end of the paper clip or other small item you had into this RESET hole.

Keep holding it down for a couple of moments so you can ensure your Roku TV is actually going through a power cycle and truly restarting. Now, your Roku TV is reset and you can try once again to get it to turn on.

Fix 3 – Contact Roku

If all else is still failing and you just want to enjoy your new action movie to its fullest potential with your Roku TV, reaching out to the Roku customer support is another solution you can try.

To contact them, go to support.roku.com. Once you get to the website, select your language and you can get started in letting the company know about the problems you are having with their Roku TV.

As you scroll lower on the home page, you will see a variety of options to pick from. Select on Roku Feature from the menu that has links for their various products, and then select Accessibility.

Roku will now give you a variety of different ways to get your Roku TV to stop playing their audio descriptions.

If their website for customer service is still of no help to you, you can call 408-556-9040 and get in touch with a live customer service representative from Roku. They will be able to help you from there and hopefully turn off your audio descriptions on your Roku TV.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.

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