As you use TikTok, you’ll occasionally run into a hiccup or two. In this case, the hiccup is videos refusing to play. Now, it’s hard to pinpoint the root cause of videos not playing on TikTok, but there’s plenty of fixes that will get them up and running again.

If you’re experiencing issues with TikTok videos, below are a handful of fixes that can help.

“Force Stop” TikTok

It’s possible a process in the background is putting the brakes on TikTok, halting your videos and refusing to move forward with the process. Simply forcing it to quit and booting TikTok back up will start the process over.

For Android Devices

1. Locate and launch the Settings app.

2. Select Apps from your Settings menu.

3. Find and choose TikTok. Apps are in alphabetical.

Force Stop

4. At the top of the app info page, tap Force Stop.

For iOS Devices

Forcing an app to stop is simpler on an iOS device.

Here’s how:

1. Open your App Manager.

2. Find the TikTok app and swipe left, right, down, or up–whichever way flings the app away. That’s the equivalent of forcing it to stop.

Clear Your TikTok Data and Cache

Cache and data is prone to corruption. While it doesn’t happen often, and it’s not a big concern, it can cause hiccups in an app’s processes. All you have to do is clear them both out and TikTok should start working again, if that was the problem.

For Android Devices

1. Locate and launch the Settings app.

2. Scroll down your Settings menu to Apps. Select it.

3. From your Apps menu, find and select TikTok.

4. From here, choose Storage.

Clear Data and Clear Cache

5. In Storage, you’ll see Clear Data and Clear Cache. Select both of them one after the other.

For iOS Devices

1. Locate and launch the Settings app.

2. In the left hand menu, choose General.

3. In General, select Storage & iCloud Usage, then Manage Storage.

4. Choose the TikTok app. You’ll see the option “Documents & Data.” Go ahead and delete it.

Reboot Your Modem and Router

The most likely of causes is your Wi-Fi network. How’s the strength of your network doing? You could test your network strength, but it’s better to simply reboot your modem and router. The reason being a fresh reboot of your modem and router will flush its cache, which will purge any errors that may have accumulated over time. It’s a good habit to make periodically because your network strength can take a hit.

1. Locate your modem and router (if you have a router). In the back, find the power cable for both your modem and router. Follow the cords until you reach the power outlet they are both plugged into.

2. Pull the power cords from the power outlet and give the modem and router at least 2 minutes.

3. After 2 minutes has passed, plug your modem and router back in. Give your modem and router time to reboot and start broadcasting your network. Double-check it’s working by using another device like a mobile device or a computer.

A Fresh Install of TikTok

1. Locate and launch the Settings app.

2. If you’re using an Android device, scroll down until you come to Apps. Select it. For iOS users, you’ll find TikTok on the left hand side.

Uninstall or Delete App

3. In the Apps menu of Android devices, locate TikTok. Whether you’re using Android or iOS, you’ll see Uninstall or Delete App. Select the option that applies to your device.

4. Once the uninstallation is complete, you can head back into your device’s parent store, Google Play Store if you’re using Android, the App Store if you’re using iOS.

5. Search for the TikTok app with the search bar and tap Install.

The Server is Experiencing Issues

With everything said and done, and TikTok videos still aren’t playing, then chances are TikTok servers are experiencing network issues. There’s nothing you can do about fixing them because it isn’t coming from your end. All you can do is wait for the issue to be resolved. So, brew a cup of coffee, grab a good book and wait for the servers to come back online.

Down Detector is a great place to keep an eye on TikTok’s current status.