TikTok Page Not Available Chrome? Do This!

TikTok Page Not Available Chrome

Many users report that they sometimes encounter unusual problems using TikTok on Chrome such as getting error messages like Page Not Available when they try to open tiktok.com or scroll through videos.

If you are experiencing this, you have come to just the right place to get working solutions to the problem.

All you need to do is to try the fixes provided below one after the other until you arrive at the one that works for you. This is because, different fixes work for different users, depending on the cause of the problem.

I will go from the most common to the least common and, hopefully, you will have your situation resolved before you exhaust all the options provided.

Let’s get right to it.

Why Is TikTok Page Not Available On Chrome?

1. Corrupt Cookies and Site Data

This is the most common reason why you may get the Page Not Available error when you try to browse TikTok on Chrome or any similar browser.

TikTok, just like any other website, stores data about your computer, your account (if you are signed in), your watching behaviour and preferences, and lots more using something called Cookies.

This is necessary to make your use of the site more tailored to your preferences and the configurations of your computer.

But, when this cookie data becomes corrupt, TikTok will have issues loading a new page for you, resulting in the Page Not Available error. That’s just TikTok saying, “I can’t find any information about you anymore, so I don’t know what to show you”.

Fix – Clear The TikTok Site Files

For this, you may have people telling you to go to Browsing History, select Delete Browsing History, and then delete Cached Images and Files, as well as delete Cookies. Or, go to More Tools, Clear Browsing History, and Clear Cookies and Other Site Data.

All of that would work, but the downside to that is, it will also clear data for every other site, which isn’t what you want.

So, follow these specific steps to delete data for just TikTok:

  1. Open the Chrome browser and click on the 3 dots at the top right corner
  2. Select Settings from the options that appear
  3. Then, on the left side, select Privacy and Security
  4. Then, click on Cookies and Other Site Data or Third-Party Cookies, depending on what appears on your browser version
  5. Scroll down and click on See All Site Data And Permissions
  6. Then, at the top right corner where you have a search bar, type in TikTok
  7. When TikTok is displayed, click on the trash icon next to it, and then confirm to delete the data

Then retry to see if the issue is resolved.

2. Issues With Your Network Configuration

Sometimes, the network configuration on your PC may become bogged down. Or TikTok, for some reason, may temporarily be unable to deliver content to your region. This usually happens when their Content Delivery Network, CDN, is down.

In any case, you need to reset your network configuration or IP to fix this.

Fix 1 – Reset Network Configuration

Because it is difficult to ascertain the particular issue the network configuration has, you need to perform different actions all together to eliminate all possible causes.

Step One – Flush Your Computer’s DNS Cache

This will remove the current DNS data saved on your computer for accessing TikTok and other sites, and recreate a new DNS cache. To do this:

  1. Type cmd in the Windows search bar and select Command Prompt from the results
  2. Inside the command prompt terminal, type ipconfig /flushdns and click Enter

Step 2 – Reset Your Computer’s Windows Socket

The next thing to do immediately after step one, and still in the same command prompt window, is to reset the Windows Socket.

The Windows Socket is the application programme interface that is used to communicate between Windows network software and network services such as your internet connection.

  • To reset, type netsh winsock reset in the command prompt terminal and click Enter

Step 3 – Reset IP Configuration

The final step is to reset the way your computer connects to the internet. It could be that the settings in the registry or computer files (DLL) have become corrupt, so you need to reset it to complete the troubleshooting.

  • To do this, still in the same command prompt window, type netsh int ip reset and click on Enter

Finally, restart your system and retry.

Note: These actions do not reconfigure any custom network settings on your computer such as Static IPs, private DNS servers, and so on. So, have no fear in performing them.

Fix 2 – Use A VPN

As I stated earlier, it is possible that the issue is caused by TikTok downtime in your location, or your IP is temporarily restricted from accessing the site. This is a technical fault on TikTok’s end and has nothing to do with you.

When this is the case, you could temporarily use a VPN to connect to tiktok.com through another country. Download a free VPN like Paladin VPN and connect to tiktok.com

3. TikTok Is Down

If you use a VPN service and the “Page Not Available” error remains, then it is likely that TikTok servers are completely down. This is no longer about their content delivery network, but about the actual servers hosting the TikTok website.

TikTok hosts its sites on datacentres across the world belonging to AWS, Google, and Oracle. They also have their own datacentres in some locations.

So, the downtime may occur at any of these datacentres, and you just need to wait for them to resolve it.

Fix 1 – Wait For TikTok to resolve the issue

If TikTok servers are down, they will be aware of it and are definitely working to get them back on. So, all you can do is wait for them to resolve the problem so you can use the site without issues again.

Fix 2 – Use TikTok Desktop App

Websites and applications are hosted and provisioned differently. An issue on tiktok.com may not affect an issue on the TikTok desktop app. So, I always advise users to download the app and use it instead.

As a matter of fact, the desktop app provides a more seamless and user-friendly experience than TikTok web.

To get the desktop app, I strongly recommend that you get it only from the Microsoft Store here.

4. Issues On Your Current Login

The final possible reason for the Page Not Available error is that there is an issue on your current TikTok login.

When you log into your TikTok account, your information is synced with TikTok servers. Then, you are given a login token that carries your account information and permissions.

If this login token becomes corrupt, you may encounter issues such as the Page Not Available error.

To fix this, perform these fixes in the order provided, but make sure to retry after implementing each fix.

Fix 1 – Log out and log back in

  1. Click on your name at the top right corner of the screen. It is represented by the first letter of your account name
  2. Then, click on Logout and confirm to log out when prompted
  3. Finally, click on Log In at the top right of the screen to log back in

Fix 2 – Log out and continue without logging on

Alternatively, if the fix above does not work, then log out again but this time, do not log back in. You will still be able to scroll and watch videos but:

  • You may be shown videos that are different to your preferences when logged in
  • You will not be able to like, comment, or create posts
  • You will not be able to follow any users or creators
  • You will not be able to watch TikTok live broadcasts

If all these fail, wait 24 hours and contact TikTok support!

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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