Apple TV is a player that you can connect to your TV using an HDMI cable. You can use the Apple feature AirPlay and a WIFI connection to stream content like TV shows and movies directly onto your TV.
Usually, Apple TV works just fine but sometimes problems can occur when you’re trying to stream videos that you’ve purchased via iTunes for example. You can also experience a problem when you’re trying to stream content from services like Netflix.
The Reason you Get this Error
The main reason why you get the “this content can’t be played on this Apple TV” error is that the content that you’re trying to stream doesn’t support Apple TV app. You can only watch support content on Apple TV, or you’ll get an error saying you can’t.
You can use the Apple TV app to play movies that you’ve bought through the iTunes Store. You can check if iTunes movies or iTunes TV shows are available in your country or region. If you’ve bought the content and Apple TV is stopping you from watching it, there may be a problem with your Apple TV box itself.
1. Restart Apple TV
The first thing you can do is restart your Apple TV box. This will fresh the software that’s being used to playback your content and this might help get rid of the error.
To restart your Apple TV:
1. Hold the Menu and Home button on your remote. Wait until the status light on the Apple TV box starts blinking.
2. Go to Settings > System > Restart.
3. Disconnect Apple TV from power for a few seconds. After the Apple TV restarts, you can check if you’re able to play the content that was having the issue.
2. Update your Apple Tv OS
Your Apple TV box needs a clean operating system to playback movies and TV shows with no problems. If there’s a bug in the software your Apple TV is running on, then receiving errors when trying to play content is quite common.
To get rid problems with your software, you’ll either need to reinstall the OS, however, this isn’t possible on Apple TV. So, you’ll need to update the software.
To update the software:
- Go to Settings.
- Click on System.
- Go to Software Updates.
- Select Update Software.
- Click Update Software. Wait a few minutes for the system update to occur and for your Apple TV to restart. Once the software has restarted, you should be able to watch content without any errors coming up.
3. Restart your Router
Your Apple TV needs a WIFI connection to be able to play movies. If your Apple TV indicates the WIFI icon, this doesn’t mean that you’re connected to the internet – If your WIFI router or modem isn’t connected to the internet, then your Apple TV box isn’t connected to the internet regardless of if it’s showing the WIFI icon or not
You need to restart your router to try and get it to connect to the internet. To reset your router: unplug your router > wait for a few minutes > plug it back in. Wait for your router to connect to the internet and once it has, you should be able to play the content that you were having troubles with.
4. Reduce the Contents Quality
By default, Apple TV tries to playback all of your content in HD. If your internet speed is slow, then you won’t be able to stream content at such high quality. If you do, then it may come out blurry and buffer or you may just get the error saying that the content can’t be played.
To fix this, you’ll need to reduce the quality of the content. Depending on how slow your internet download speed is, choose the highest quality that will allow you to play back the content without any buffering.
To change the quality:
1. Go to Settings.
2. Click on Audio & Video.
3. Click Resolution.
4. Choose an appropriate quality.