The Cloud Cannot Talk to Roomba? Try These Fixes

The Cloud Cannot Talk to Roomba

Although this is an incredible machine, some users have been complaining about the Cloud not connecting to the Roomba.

This prohibits the Cloud from communicating with Roomba. This can be a little aggravating, especially if you find yourself having to do most of the dusting when this issue occurs.

In this article, you are going to learn about instances that contribute to the issue, as well as fantastic resolutions to “sweep” that problem out of the way.

Why Is My Roomba Saying Not Connected

1. You’ve Disallowed Your Roomba in Router Settings 

Your router settings are the internal mechanism that allows the device to function and maneuver. Simply, the router settings grant permission for the device to be connected to your network.

So, if you are having a problem with your Roomba not connecting so the Cloud can communicate with it, you may have to allow the settings to your Roomba to connect. This is something that can happen during the initial setup of the Roomba.

Fix – Allow It Again

To allow your router settings to your Roomba, you must go back through the setup process and do the following:

Step 1 – Complete Setup Checklist.

Step 2 – Enable Location Services During Set-Up.

Step 3 – Home Base® Charging Station Placement

Step 4 – Name Your Robot.

Step 5 – Connect Roomba® Combo to Your wifi.

Step 6 – Activate Roomba® Combo.

When using these steps, you can allow the router settings to connect with your Roomba. Once the settings are permitted, your Roomba should be set to rock and roll!

2. There’s A Glitch

Glitches are pretty common with technology in this day and time. Although glitches are common, they can sometimes last for only a little while. But, if you want to fix the issue immediately, there are a few alternatives to consider to remove the glitch on your own.

Fix – Clear Apps Cache

The first fix is to clear the cache of your apps on your device. Having a significant cache backup can prohibit other apps from working.

And this can prohibit your Cloud from connecting to your Roomba. So, clearing your cache may be the best option if you want to get your Roomba connected.

If you are using an Android running OS 7.0 or higher, to clear your cache, you must:

1. Open Settings and select Storage.

2. In the resulting list, tap the Apps entry (Other Apps on Android 11 and earlier).

3. Choose the app whose cache you want to clear.

4. On the app’s info page, tap the Clear Cache option.

After the cache is cleared, reconnect back to the Cloud.

1. Confirm your robot is on its charging station or evac dock and that it is properly charging.

2. Confirm your wifi passwords have not recently changed.

3. Force close the app and relaunch it.

If you are using an iOS running OS 13 or higher, to clear your apps cache, you must:

1. To work quickly and easily, apps save certain user information in the working memory.

2. Go to the Home screen.

3. Scroll down.

4. To delete the cache, turn on Clear app cache on the next launch.

The cache and the data have been deleted.

After the cache is cleared, reconnect back to the Cloud.

1. Confirm your robot is on its charging station or evac dock and that it is properly charging.

2. Confirm your wifi passwords have not recently changed.

3. Force close the app and relaunch it.

Fix 2 – Restart Roomba 

After clearing the app’s cache, the Roomba should be able to connect with the Cloud.

Fix 3 – Factory Reset Roomba 

A factory reset will wipe the memory of the Roomba, allowing the machine to have a fresh start. Once a factory reset is complete, you can reconnect to the Cloud to see if the issue is resolved.

To factory reset Roomba, follow through with the according steps:

1. Open the iRobot® HOME App and ensure your mobile device is connected to the same wifi network as your wifi-connected Roomba®.

2. Press Settings ➔ Remove/Factory Reset (robot name).

Once the factory reset is complete, connect back to the Cloud.

Fix 4 – Wait For Problem to Go Away

If you have already attempted steps to resolve the issue and haven’t had any progress, you can play the waiting game to see if the issue resolves on its own.

While waiting for the issue to resolve, look at the app’s and product’s functionalities. Play around with the iRobot Home App to see if there is an ongoing issue with the app.

Also, you can test your internet connections to see if the issue is the internet connection. Speaking of internet connection, let’s check out the next alternative.

3. You’re Actually Not Connected to the Internet 

Your internet connection is the prime function for any device to flow appropriately. With that considered, you may have to resort to checking out the internet connection the Roomba is connected to.

Fix – Restart Roomba Internet Connection

To restart your internet connection for the Roomba as well as the network. To do this, you may have to factory reset the Roomba to go back to the initial setup process to connect to the internet signal in your home. Also, you would have to uninstall and reinstall the application for this process.

If you don’t want to factory reset the Roomba, you can simply exit the iRobot app without closing it. Go to your device’s wifi settings. Connect to the network. Finally, return to the app and join the Roomba to the same network.

If the issue persists, follow through with these steps:

1. First, uninstall the app for Roomba and factory reset. You can follow the factory reset steps in the method for factory resetting Roomba.

2. After the app is uninstalled, Download the iRobot app again on your device.

3. You must download and install the iRobot home app on your smartphone to control your Roomba and schedule your cleaning periods. The app is accessible for both iPhones and Android devices.

Next, set up Roomba home base.

You must put the home base near a reliable power source to start the process. Ensure there are no blockages around the home base and there is continuous wifi coverage. Now, connect your Roomba into the power source. Next, you need to charge your Roomba.

Finally, set up wifi on Roomba.

1. Open the iRobot app on your smartphone. Provide the necessary details, such as your location.

2. Now, create a new account if you don’t have an active account. Next, the app will start detecting your available network. Once you confirm the network, the app will ask for the wifi name and password of the network. Now, you need to continue to the setup process on the Roomba from this point.

3. On your Roomba vacuum, you need to press the home and target button at the same time.

4. After pressing the buttons, you will hear a tone and see a flashing green network light. Now, the vacuum will immediately connect to the Roomba application.

From here, adjust your settings however you please. You can adjust the name, language, etc. After settings are adjusted, you can use the app to start cleaning, check your settings if necessary, or schedule a cleaning time frame.

If the phrase “iRobot your phone is not connected to wifi” appears, here’s a quick way for you to fix this.

After giving the network details and joining the robot to the available network, your personal device and Roomba must discover each other using the same SSID information.

To fix the issue:

1. Exit out of the iRobot app without actually closing out.

2. Go to your device’s wifi settings to view networks.

3. Join the network that is available.

4. Go back to the app and join the Roomba to the same network that was just connected.

5. Following through with the short way would be best. However, resorting to the long way would be recommended if the issue continues. Following one of these checks for the internet connection should allow the Roomba to connect to the Cloud.

4. Router Not Connected 

Your router is the heartbeat of your internet connection. Sometimes it beats very fast, sometimes it’s fair, and sometimes it beats too slow or has little to no signal emitting from it. It’s vital to check the router for proper connection to ensure the Cloud can connect.

Fix – Restart Router

If you see your network is a little slower than expected, or you can’t get your new system online, a simple fix is to reboot your router. It’s recommended to unplug the router, wait for approximately 15 seconds, and then switch the router back on.

Once your network is available again, try and reconnect your Roomba again. Following through with a quick restart is the fastest way to isolate the issue. But if there is no progress, you may want to consider a reset.

Fix 2 – Reset Router

Another option is to reset your router. A reset and restart are two different alternatives. And restart is considered rebooting the system. In contrast, a reset may take a little longer.

Most routers have a tiny reset button located at the back of their panel. You may need a pen-pointed tool to reach the reset button at the back of the router.

Suppose you have a pin-pointed tool; press and hold the small reset button on the back of the router. Gently press and hold the button for 10 seconds, and then release. This will automatically reset the router.

Once the router is reset, connect your Roomba back to your network to see if your Cloud will connect.

5. Router Overloaded

Since a router is the heartbeat of the internet signal that flows through your home, there can sometimes be a signal blockage. Blockages can be caused by many technical factors, such as a low signal or multiple connected devices.

Fix – Disconnect Other Devices From WIFI

To isolate the issue further, you may have to disconnect all other devices linked to your internet connection.

1. To do this, you must go into the settings of all Android or iOS devices that are linked to the signal.

2. Once all devices connected to your signal are disconnected, it would be best to disconnect your Roomba app and all Roomba functions from the networks to ensure there is no interference with connectivity of the Roomba to your network.

Once all devices are disconnected, reconnect your Roomba back to your network. After connecting to your network, check to see if the Cloud will connect immediately.

6. Roomba Firmware Out of Date

People can get annoyed with the “update” word. But, what must be understood is that updates are essential for a system or application to function properly. If you encounter an issue with the Cloud not connecting to your Roomba, updating the software would be crucial.

Fix – Update Roomba 

To update your Roomba, you must update the software:

1. Open your app store.

2. Choose the search icon and search for the Roomba app (Robot Vacuum Cleaner, iRobot Living Roomba Spaces)

3. Once you have located the Roomba app, it will show the application is installed. Once the application is installed, you will also be able to see if an update is available.

4. If you see a button that says update next to the title Roomba, tap the update button, and the app will immediately update.

5. Once the app has officially updated, you can navigate back to your settings for Roomba to attempt to connect to the Cloud.

Performing an update is a simple system reboot of the app. This will remove any bugs or internal issues with the application so you can continue enjoying its features. If you aren’t able to connect to the Cloud, take heed to the next possible alternative.

7. Roomba is Down

Fix – Check Server Status and Wait

Roomba is connected to a server like other technical machines and app operations. Most likely, when an app or website isn’t working correctly, it is due to the server for that app or website currently being down.

Or, in this case, if your Cloud is not connecting to your Roomba, there may be an issue with the server. That can be a major headache for some consumers. However, the only option to take heed of at that moment is to wait for the Roomba server to revive.

Typically, if there is an internal issue, in that case, the app developers will notify consumers directly through email or text message, notifying them that there is an ongoing issue they are working hard to resolve.

But with Roomba, if there is an internal issue, it’s best to check the website for Roomba to see if there is a system-wide error taking place. You can find this sort of information via

Keep a monitor on the website for possible technical issues and wait for the problem to be resolved by its developers.

Or, if there is a fix that will be released, once the server is back up, follow through with the fix to see if the issue will resolve.

8. Weak Signal

The same way your Roomba needs room to maneuver, it also needs to be closely connected with your signal.

Fix – Make Sure Roomba Dock Isn’t Too Far From Router.

The Roomba dock is the central station for the system to charge and rejuvenate itself. If the dock is too far from the signal of your internet connection, this may be why you cannot connect your Cloud to your Roomba.

Ensure that your dock is not too far from the internet connection and the device you use to access the Cloud. All of these factors are important to consider.

9. Roomba Damaged

Now that we have reached the end of the road with solutions after all is said and done, and there is still no positive outcome, you may have to come to terms with the facts, which means that your Roomba could possibly be damaged externally as well as internally.

Many instances can cause damage; either the Roomba wasn’t charged properly, external damage contributed to internal issues, or the product you have may be faulty.

In this matter, it would be crucial to take advantage of looking into replacing the Roomba and contacting support for further inquiry and assistance.

Fix – Replace Roomba 

You can replace your Roomba (view on Amazon) if you think it’s damaged. You can also look for a replacement. You must contact the developers of Roomba for support and inquiry on replacing your product. To follow through with a replacement, you must iRobot support. The contact information for iRobot is as follows:

Phone Number: 1-800-727-9077

Contact Email Support, go to the iRobot website (, and locate the support tab at the top of the home page.

Tap on the support tab and navigate to the Contact Us section. Tap on the Contact Us. From here, a list of information for contacting support will appear. Click on the Send us a Message section to send an email inquiry for the replacement.

When you are looking to replace the Roomba, be sure to have the device’s serial number on standby so that the representative can locate the product’s owner and find a replacement.

If you are wondering how to locate the serial number, there will be a black and white sticker with a barcode and the serial number, which begins with a combination of three (3) letters, followed by a series of numbers. For the model of Mint, this model will only have a series of numbers.

Fix 2 – Contact Roomba 

This final fix is in reference to the information expressed in the previous fix. Reaching out to support for general correspondence is always recommended, especially if you have done all you could to attempt to resolve the issue.

The contact for support, once again, is as follows:

Phone Number: 1-800-727-9077

Contact Email Support, go to the iRobot website (, and locate the support tab at the top of the home page.

Tap on the support tab and navigate to the Contact Us section. Tap on the Contact Us. From here, you will see a list of information for contact support. Click on the Send us a Message section to send an email inquiry for general support.

When you reach out to support, it’s vital to ask as many questions as possible so that the representative is aware of what’s going on. Asking detailed questions and giving detailed responses to the issue will help the developers get to the root of the issue for you.

If you ask the correct questions and give a detailed description of the issue (your Cloud will not connect to your Roomba), you may not have to replace the product.

There may be a new resolution already available to attempt. For example, you can ask if there is a system-wide issue, have any other users have had this same problem, and ask for other alternative resolution methods.

So, if you are still experiencing this problem with your Cloud not connecting, contacting support is an alternative where you can never go wrong.


After reading this information, this should put you at ease, knowing that this common issue has many alternative resolutions to fix the problem.

It can be extremely agitating if you are trying to connect your Roomba to the Cloud and nothing is happening. But, don’t fear, for help is here! These steps, tips, and tricks will not lead you astray in any way!

You have many options to look into; you can attempt to clear your cache, restart the Roomba, perform a factory reset, or simply wait for the problem to disappear.

And if the issue may possibly be your internet connection, you have ways to check your signal by resetting your router, restarting your router. If you have multiple devices connected, it’s a no-brainer to disconnect those various devices to see if the Cloud will connect.

Having this product is an incredible experience. iRobot has constructed a 21st-century item that many people across the globe can enjoy.

But what if you unbox your Roomba, get set up, attempt to connect to the Cloud, and you are not connected? If you find yourself in this dilemma, refer back to these astonishing methods to “dust” this issue out of your life.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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