Teams Notification Won’t Go Away? Try These 8 Fixes

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Teams Notification Won't Go Away

This guide will walk you through many of the common causes for Teams notifications to not display accurately and persist even where there are no messages in your inbox.

You can use the information provided for you here to help you identify your issues and resolve them using detailed troubleshooting methods.

It is important that you are able to accurately view your notifications, so you know when you actually have messages waiting for you in the Teams application. This guide can help ensure that you are always able to keep your notifications accurate.

Why Won’t Teams Notification Go Away?

The next section of this guide will focus on the different reasons that your Teams notifications might not be going away correctly. You should use this information to accurately identify and address your issue.

1. There’s an Unchecked Notification in Teams

If you have an unread notification in your Teams application, this will cause your Teams notification to not go away properly.

This unread notification could be a friend request, new message, or some other type of application interaction that the app is trying to notify you of.

Friend requests that you have not accepted or denied can also cause your Teams notifications to be persistent even when you have no messages.

Friend request notifications are another type of indicator that Teams uses to help keep users up-to-date on their account’s activity.

Your friend requests can be found in a separate location in the Teams application separate from messages. You should use the troubleshooting method below to help you resolve this issue.

Fix – Scroll Down to Check Notifications You Haven’t Opened

You should scroll down your notifications to check any that you have not opened yet. This will clear any notifications that you haven’t checked yet that may be causing your notifications to not go away properly.

You should check your friend request section and approve or deny any pending requests that you find there.

This will cause any notifications being caused by an unanswered friend request to be removed. If this does not solve your issue, you should use one of the other troubleshooting methods contained in this list.

2. The Bummer Of Them All…Teams Is Down

One main reason you could be experiencing issues with your Teams application is server issues at Teams.

If the servers are down, you will likely experience many issues with connectivity and functionality while using the app, including not being able to properly like stories using the application.

Servers are what enable users to connect and communicate effectively through any type of social media application. Server outages are rare, however, and typically only happened during times of scheduled maintenance.

That being said, server overloads are possible and will cause you to not be able to access certain network features and will cause issues when trying to like stories in the Teams application.

You can check the status of the Teams servers on the website of their social media accounts.

Fix – Wait For Microsoft’s Servers to Correct Itself

If the Teams servers are currently down, the only thing you will be able to do is waiting for the issue to be resolved. Teams server outages are rare and typically only happen during short periods of required maintenance.

That being said, server overloads and crashes are still possible. Keep an eye out on Teams’ website or social pages for more information regarding any ongoing server outages or scheduled maintenance.

You can expect server outages to be resolved within two hours. More severe server issues could cause the downtime to greatly exceed this estimation. For server overloads, the downtime you can expect is around five to six hours.

During Teams server outages, you will likely not be able to access your account or send messages properly. Consider using another social media application in the meantime while Teams works to resolve the server issues.

3. Is it Possible You’ve Got a Bug?

Bugs and glitches are common causes of all sorts of issues on the Teams application. These types of errors are typically caused by runtime errors or application hang-ups that cause issues with functionality.

Bugs and glitches typically occur randomly and resolve themselves on their own, without any action needed from the user.

That being said, in some cases, bugs and glitches can be persistent and need to be addressed before you will have full functionality of your Teams application.

You should consult the list of troubleshooting methods found later in this guide to help you resolve these types of issues.

As previously mentioned, bugs and glitches that are persistent will need to be addressed before you will be able to properly use Teams and its features.

While your Teams application is experiencing bug-related issues, it is possible that you will not be able to properly add people to your notification list on the app.

This can be frustrating, but the troubleshooting methods contained later in this guide can help your resolve these issues.

Fix 1 – Use Teams.com and See If You’re Able to Like Stories

If you are having issues with Teams using the mobile app, then you should consider using the Teams browser application to access your account using your phone’s data connection or home Wi-Fi connection.

This could help bypass any errors that your Teams application is experiencing. Using the Teams browser application operates on separate software that is not dependent on user updates.

Teams.com has all of the same features that the application does but in web browser format. This is often the preferred way to use the Teams application for some users as it is often easier to navigate using the Teams.com web page.

If you are having problems sending messages on the Teams application with your mobile device, you should consider accessing Teams from your web browser application to try and resolve your location issues.

This could help resolve any problems that your Teams application is experiencing. Using a web browser application to access Teams will allow you to use the Teams web software that operates on separate software that is not dependent on user updates.

Teams.com has all of the same features that the application does but in web browser format. This is often the preferred way to use the Teams application for some users as it is often easier to navigate using the Teams.com web page.

Fix 2 – Use Teams on Your PC and See If You Can Like Stories

If you are having issues with Teams using the mobile app, then you should consider using the Teams browser application to access your account using your phone’s data connection or home Wi-Fi connection.

This could help bypass any errors that your Teams application is experiencing. Using the Teams browser application operates on separate software that is not dependent on user updates.

Teams.com has all of the same features that the application does but in web browser format. This is often the preferred way to use the Teams application for some users as it is often easier to navigate using the Teams.com web page.

If you are having problems sending messages on the Teams application with your mobile device, you should consider accessing Teams from your web browser application to try and resolve your location issues.

This could help resolve any problems that your Teams application is experiencing. Using a web browser application to access Teams will allow you to use the Teams web software that operates on separate software that is not dependent on user updates.

Teams.com has all of the same features that the application does but in web browser format. This is often the preferred way to use the Teams application for some users as it is often easier to navigate using the Teams.com web page.

Fix 3 – Log Out and Log In

Logging in and out of the Teams application can help encourage the application to resolve any account issues you are facing that could be keeping your account from functioning correctly.

Like any application, the Teams application can get hung up due to bugs and glitches. These could cause your Teams application to not work correctly.

Logging in and out of your account will refresh your application and encourage the resolution of any errors that your application could be experiencing.

This can force account privileges to be reevaluated and processed correctly if they were experiencing issues due to some internal error the application is experiencing.

Fix 4 – Clear the Cache

How you clear your Teams cache will depend on the type of device that you are currently using to access the application. The list below will walk you through the process for popular mobile devices and web browsers that are most commonly used to access Teams.

If you are using Google Chrome to access Teams, you will first need to click the three dots at the top right corner of your screen. This will bring up a menu where you can find the More Tools tab.

In the More Tools tab, you will find the option to Clear Browsing Data. Click this option and choose the All-Time option. Finally, check the Cached Images & Files box and click Clear Data. This will successfully clear your Teams to cache in Google Chrome.

If you are using Firefox, you will first need to open the Firefox menu at the top of the screen. Navigate to the History tab, and you will find the option to Clear Recent History.

Click on Clear Recent History and approve the clearing of Everything and check the Cache box. Once this has been done, click Clear Now, and you will have successfully deleted your Teams cache on Firefox.

If you are using an Android device to access Teams, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see the Teams application. Tap into the Teams application menu and select Storage.

In the Storage menu, you will find the option to clear all of your cache data related to the Teams application.

If you are on an iPhone, you simply need to delete the Teams application from your device and reinstall it to successfully clear the cache.

After you have successfully cleared your Teams cache, the location issues that you are experiencing have a good chance of being automatically resolved.

Keep in mind that these files will immediately begin to be replaced by new cache files. You should consider clearing your cache periodically as it begins to grow larger in size.

Fix 5 – Update the App

If you are having issues, it could be because the version of applications you are using are out of date.

The Teams application release periodic updates that improve the functionality and user experience on the app. The updates also serve to fix bugs and glitches that they have been made aware of.

Keeping your applications up to date is vital for an optimal experience. If you let your application fall behind on updates, you run the risk of encountering errors and bugs with your Teams’ application functions more frequently.

To update the applications, you will need to navigate to the app store and find whichever application you are trying to update. On the application page in your phone’s app store, you will be able to view any potential update files that are available for your application.

You will need to manually download and install the update file for it to be applied to your phone. Once this has been done, you should close and reopen the application and you should have the most current version of the Teams application.

Most phones can be set up to automatically download and install updates so that you do not have to search for them manually. You will need to check your phone’s update settings to enable these settings on your device.

Fix 6 – Contact Teams Support

If you are experiencing many persistent issues with your Teams application, you should consider contacting Teams support so they can investigate your issue further.

You should only consider this once you have attempted all of the troubleshooting methods listed here, as Teams support will likely suggest many of the methods on this list.

You can contact Teams Support on their website or through the app. There you will find detailed instructions on how to report your issue.

First, you will need to provide a detailed account of your problem, which will then be investigated by someone at Teams Technical Support.

Teams Support will walk you through any potential troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue.

This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Teams Support will do all it can to get your application functioning properly.

Fix 7 – Wait For Them To Come Out With A Fix

In some cases, you will simply have to wait for Teams to release a fix for your issue. This is more common with widespread issues that affect a large group of users on the app.

When this happens, Teams will be made aware of the issue and immediately begin working on a fix to release that will resolve the issue.

It usually does not take long for Teams to release a fix for an issue once it has been made aware of it. The fix will be rolled out in an update for the application that will fix the errors that you may be experiencing.

You will need to be on the lookout for the update containing the fix if you have become aware of a widespread issue that people are experiencing on the Teams application.

This can be frustrating, but as previously stated, these issues are generally rare and are resolved quickly.

4. How’s Your Internet Connection

A bad internet connection is one of the main causes of issues while using the Teams application. Teams depend on a stable internet connection to properly process the messages that you attempt to send using the app.

A bad internet connection can be caused by a faulty router, an internet outage, or damage after a recent storm. You should use the list of troubleshooting methods below to help you resolve your internet issues.

If you are unable to restore your access to the internet after using the troubleshooting methods listed below, you should consider contacting your internet service provider for more information.

Your internet service provider can provide you with the most up-to-date information regarding your internet outage, as well as information regarding an estimated timeframe that your internet will be restored.

Fix 1 – Switch From WIFI to Data Vice Versa

If you are experiencing issues with your Teams application, you should consider switching your connection from Wi-Fi to your phone’s data.

This can help you bypass any internet connection issues that your Wi-Fi is experiencing by using your phone’s data to connect to Teams’ servers instead.

To switch from Wi-Fi to data on your phone, simply disconnect from the Wi-Fi and your phone will automatically begin using a data connection to access Teams. You should continue to use your data to access the app until your standard home internet connection issues are resolved.

Fix 2 – Turn Off VPN

You should turn off your VPN if you are having messaging issues while using the Teams application. Teams have been reported to have compatibility issues with most VPNs.

VPNs are a great way to ensure your privacy and security while using web-based applications.

That being said, if you are experiencing issues using the Teams application while logged in with a VPN, you should consider disconnecting and accessing the Teams app without it.

This can help resolve the account issues that could be causing your favorite button not to work correctly. It can be frustrating not to be able to use your VPN with your applications. It is likely in the future that Teams will release an update that better supports usage with a VPN.

Fix 3 – Restart Router

To reset your router, simply unplug it for at least sixty seconds. This will give your router time to completely power off and stop any latent functions occurring inside the device. Once you have powered your router back on, it will automatically begin the process of reestablishing a connection to your devices.

Fix 4 – Reset Router

If your internet connection is not stable, you will likely experience issues trying to access the network features on Teams. To fix internet issues, consider restarting your Wi-Fi or contacting your internet service provider for more information regarding your outage.

To reset your router, simply unplug it for at least sixty seconds. This will give your router time to completely power off and stop any latent functions occurring inside the device. Once you have powered your router back on, it will automatically begin the process of reestablishing a connection to your devices.

4. You’ve Already Opened the Message or Notification, But Teams is Taking Too Long to Adjust

If you have checked all of your notifications, it could be taking Teams some time to reflect this information in the application. It can take a few minutes for the notifications to refresh to reflect that you have no unread notifications.

If you have recently opened a message or approved or denied a friend request on the Teams application, the app could need some additional time to reflect on these interactions. If your Teams application has not had time to update these changes, your notifications might not yet reflect your interactions.

Fix – Refresh Notifications

You should refresh your notifications to encourage them to reflect the fact that you no longer have any unread notifications.

Final Thoughts

This guide has provided you with all of the different reasons that your Teams notifications may not be functioning correctly. Using the information provided for you here, you can troubleshoot any issues that you have with your Teams notifications.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.

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