When you’re ready to sit back and enjoy the Spectrum TV app on your favorite Roku device, that last thing you want is it refusing to work. Is there anything you can do to get Spectrum TV working again? Yes, there is and, in fact, there’s plenty of solutions. And, luckily, it will only take a few minutes of your time to get Spectrum up and running again.
Minor Inconveniences with Major Problems
The Spectrum app comes with a few caveats that any new user needs to understand before installing it to their Roku device. Not everyone reads between the lines and when something goes wrong, people tend to be left scratching their head, wondering why something isn’t working. For example, the Spectrum app doesn’t work internationally.
Below are a few reasons Spectrum won’t work right out of the gate. So, if you recently installed the Spectrum app to your Roku device, these minor inconveniences may be causing major problems and apply to you.
You Recently Created a Spectrum Account
You may have missed it or you simply forgot, but if you recently created your Spectrum account, say less than 24 hours, you won’t be able to use the Spectrum app on your Roku device. You have to sit through a 24-72 hour wait before you can use the Spectrum app on your Roku device.
Unfortunately, there isn’t a way to time travel forward, nor does any solutions exist to bypass the grace period. You’ll just have to wait the 24 to 72 hour wait. Come back every hour or so to check until you can actually use it.
Your Roku Device is Incompatible
Spectrum TV is compatible with many generations of Roku device, but it isn’t compatible with every Roku generation. Spectrum TV recommends that you use Roku devices from generation 3 and above, but is completely incompatible with Roku’s first generation of devices. The Spectrum app can be used on 2nd generation Roku devices, but three is better.
If your Roku Device is below second generation, then you won’t be able to use the Spectrum app on your device.
Common Problems and Their Solutions
The problems below are pretty universal among Spectrum TV users. You’ll not only find common problems you’ll experience, but also their solutions.
Your Username and Password are Incorrect
Silly, yes, but it should also be one of the first things you check. You may have punched in the wrong letter or number or even misspelled your username. You should also be aware that your password is case sensitive, which means if your password is “paSSword1,” then you need to input both “S” in their uppercase form.
You’re Having Display Issues
First, you need to check that you TV and Roku are actually on, and then you need to check the source your TV is currently on. Your Roku device is strictly hooked to an HDMI source. Look behind your TV to see which HDMI port it was plugged into and use the Source button on your remote to match the source with your Roku’s source.
Speaking of the HDMI port, consider checking the HDMI cable. You may have a faulty HDMI cable. Try using a different cable, or several HDMI cables, and switch them out to see if it makes a difference, provided you’re also on the right channel as well as the devices being powered on.
Reboot Your Modem and Router
The network signal your modem and router, if you have one, is giving out can weaken over time and the average user isn’t always aware that you should reboot your modem and router occasionally. With it constantly being connected to your Internet provider, the connection isn’t always spot on and those hiccups build up with bad packets and errors, causing corruption and, eventually, weaken your signal.
1. Locate your modem and router (if you have a router). In the back, find the power cable for both your modem and router. Follow the cords until you reach the power outlet they are both plugged into.
2. Pull the power cords from the power outlet and give the modem and router at least 2 minutes.
3. After 2 minutes has passed, plug your modem and router back in. Give your modem and router time to reboot and start broadcasting your network. Double-check it’s working by using another device like a mobile device or a computer.
If you reboot your modem and router, you give your equipment a clean slate. With that being said, it can help establish a connection with your Roku device and the Spectrum app.
Uninstall the Spectrum App
If nothing else works, then your last saving grace is to simply uninstall the Spectrum app and reinstall it. It flushes out the Spectrum app’s files and cache and brings a fresh and clean installation of Spectrum to your Roku device.