Why Can’t I See Who Viewed My Snapchat Story?

Snapchat Story Views Glitch

One way to know if your friends have viewed the story is to check the viewed list for the story post, but what if you cannot view it? This is the issue many users have been facing, and here we will discuss the possible origins of the problem and how to fix it.

Someone Viewed Your Story But You Can’t See It?

If you know someone viewed your story but you can’t see it, the reason is most likey a bug. A simple log out and log in should clear the issue. If that doesn’t work, turning any VPNs you have off, or simple waiting 2 hours for the issue to clear should help. I neither of those work, as simple as it is, just restart your phone.

Why Can’t I See Who Viewed My Snapchat Story?

1. Is it Possible You’ve Got a Bug

Fix 1 – Log Out and Log In

When encountering this bug problem with an app, it can serve you well to log out of your account and then log back in. This can help the app and its servers essentially re-evaluate your account and the requests being made by it.

In this case, the request would be to check your views list for your stories. So, when you log back into your account, it should help clear minor imperfections such as this.

It is easy for most of us to stay logged into our accounts, typically for practicality’s sake, so you do not have to log back in every time you open the app; with this in mind, you may not be familiar with how to log out of your Snapchat account.

Luckily, it is effortless, and you can do so by following these steps:

1. If you are not currently on it, go ahead and open the Snapchat app.

2. Then select your profile icon in the top left corner of the screen.

3. After, tap on the settings icon in the top right corner of the screen.

4. On the settings menu that will unfold, you will want to scroll to the very bottom and select the “Log Out” option.

5. After completing these steps, you will be logged out of your Snapchat account, and then on the following page it will take you to; you can log back in, and this should clear up the bug issue.

Fix 2 – Clear the Cache

An excellent way to go about clearing out a bug in an app is to clear the app cache for the application. The app cache is vital to the app, as it gathers information, data, and memory.

All of this is gathered to gear the app towards performing better, such as opening faster and processing quicker. The app cache also serves to help the application work quicker for you; that’s where the “memory” part comes in.

With that said, do not worry about losing any information or data when you clear the app cache, as it will not remove anything important to you or the app.

Now, as mentioned before, this “memory” that it gathers can be very helpful, though it can also hold a bug in it; therefore, the issue will return the next time you use the app.

This is one of the reasons it is good to clear the app cache of all of your apps.

If you are on your iPhone, you can easily clear the app cache for Snapchat by following these easy steps:

1. Starting at your iPhone home page, you will want to go to and open the Settings app.

2. Scroll through and locate the “General” option and select it.

3. After, you will want to tap on “iPhone Storage.”

Under this, you will find an extensive list of the apps on your iPhone; scroll through and locate the Snapchat app.

This is where apps on iPhone can differ; you may see a “Clear Cache” option and if you do, select it to clear the app cache. However, there typically will be two options, one being “Delete App,” and the other is “Offload App.”.

In this case, you will want to select the “Offload App” option.

In the scenario that you had to select the “Offload App” option, this will clear the app cache, but it will also remove the app. You can redownload the app in the Apple App Store, and it will retain all of your information and data.

This will clear the app cache for the Snapchat app on your iPhone.

If you are on Android, it is simple enough to clear the app cache for Snapchat; simply follow these steps:

1. For your Android home screen, move to and open the Settings app.

2. Then scroll to and select the “Storage” option.

3. From here, you will want to tap on the “Other Apps” category.

4. Locate and select the app in question, which in this scenario is the Snapchat app.

5. Afterward, tap on the “Clear Cache” option, and this will clear the app cache for the Snapchat app.

This will clear the app cache for the Snapchat app, and as previously stated, this will not remove any critical information or data pertaining to the app and your Snapchat account.

Keep in mind that the cache will refill after you leave the page, but this is entirely normal and will not affect what you are doing.

2. The Bummer of Them All…Snapchat is Down

I am sure we have all seen that dreadful message, “Server is down. Wait for the server to resolve.” Unfortunately, this is the truth of the situation.

See, you may already know, but for those who do not, websites and apps alike both use servers to hold and store information and data; not only that, but they also cover base functions such as answering requests from users.

So, with an app like Snapchat, the servers hold and store all of its user’s information and data; they also answer requests from the said users such as you.

For example, when you log into Snapchat, a request for the action is sent to the server(s), and under normal circumstances, the server(s) is to respond by allowing you access to your account.

That is more or less the function of the server(s). With that said, from time to time, a server or servers will go down, which can be caused by a number of possibilities.

Such as a network card experiencing issues, a server(s) losing power, or possibly scheduled routine maintenance for the said server(s). While this can be frustrating and inconvenient, maintenance is very much necessary, and problems are essentially bound to occur.

With that in mind, when your Snapchat app tells you, “Server is down. Wait for it to resolve.” this is what it means, and when your Snapchat app doesn’t even respond, this could certainly be the root of the issue.

Fix 1 – Wait For Snapchat Servers to Correct Itself

As previously depicted, a server(s) can go under maintenance from time to time and or experience issues; therefore, it goes down.

This downtime can be brought on by a number of possible problems; it could be that the servers lost power, the operating system on a server experienced an issue, or it is simply time for maintenance to be carried out on the machine.

Unfortunately, in this situation, there is not much you can do other than kick back and wait for the problem to be resolved. This is a big bummer, but it can also be seen as an opportunity; this time could be used for something else while you are waiting.

There are many ways to occupy your time while you are waiting for the servers to come back up. You could make sure that all of your house plants are happy and water; you could potentially take your dog, cat, or even your ferret for a walk.

It is up to you how you fill your time, but anyway you cut it, you must wait for the server(s) to come back up; unfortunately, there is no way around it.

3. Poor Internet Connection

Another possibility of what could be causing the problem here is your internet connection. Your internet connection plays a big part in what you can or cannot do while online.

For example, if you want to watch a YouTube video and as soon as you begin watching it, you realize you want to text your friend about it; so you quickly type up a text and hit send, the text is much more likely to go through before the YouTube video is fully loaded.

This is because the internet connection strength needed to send a text message is a lot less than it is to load a typical length YouTube video fully.

Fix 1 – Switch From WIFI to Data and Vice Versa

An excellent answer to this internet connection issue is to switch up which connection you are using.

So, if you are using your mobile service data and are experiencing problems or a weak connection, you will want to switch over to an accessible WiFi internet connection (if possible.)

If you are using a WiFi network internet connection and you are having problems or are experiencing a weak connection, it might be wise to switch over to your mobile service data.

When having issues with a WiFi internet connection, there are many possibilities as to why you are having problems, it could be a problem with your router, or it could also be an issue with your modem; both problems are easily fixed.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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