Snapchat is a popular app that emerged a few years ago and only in the last few years has it started to become popular. Throughout its lifetime, there have been many updates given to Snapchat due to all the problems and bugs that’s been causing the app to have problems.
There have even been updates to change the entire layout of the app, some have been good, some have been terrible. Since a lot of people use this app, a lot of people are also going to complain when they have an issue with the app.
This is going to be a list of the most complained about Snapchat issues, so you may see your problem here, or you may not. If you don’t manage to see the problem you’re facing, comment down blow and I’ll help you out within 24 hours.
Snapchat is not Working. Is Snapchat Down?
The first and most common question that I find being asked about Snapchat is questions such as “why isn’t Snapchat working properly”?
“is Snapchat down”? If you’re experiencing issues with Snapchat not working in general, there are probably a lot of people who are also experiencing this problem around you.
There are two reasons as to why Snapchat may not be working properly for you. The first reason is your internet connection and the second reason is their servers. Snapchat runs on a server which means that the server has to be up in order for the app to run smoothly.
When their server is down, this means that it can’t respond to all the IP requests it’s been receiving, which causes it to fail as a whole. Another reason for the server to go down is because of routine maintenance. This can involve Snapchat moving to a new server.
They would see an error looking something like this… This is the same as Snapchat, they may have to move to a better server and when this happens, Snapchat isn’t going to work properly.
Snapchat messages not Sending
The next common problem that you may experience is that your Snapchats aren’t sending or even loading properly. This is a problem that pretty much every Snapchat user would have experienced during their time of using Snapchat.
When Snapchat snaps aren’t loading properly, you need to check your internet connection and WI-FI. If you’re connected to WI-FI, try switching to data and see if this does the trick. If you’re on data, switch over to WI-FI. The last thing to do in this situation is the above steps didn’t work is to log in and log out of Snapchat.
Snapchat keeps Freezing
Another popular problem that a lot of Snapchat users would have experienced is the app constantly freezing and bugging out. This can be an incredibly annoying situation as it doesn’t allow you to use the app properly.
You’ve probably already tried to fix this problem by restarting the app but it doesn’t see to fix the problem. The first thing you need to do to fix this problem is to clear the apps cache. This should fix the problem 90% of the time.
To clear Snapchats cache:
- Go to the Settings icon
- Under ACCOUNT ACTIONS, click Clear Cache
- Click on Clear All then Clear
- Close and open the app
Once you’ve done this, you’ll have to restart the Snapchat app and once you’ve done this, you should notice that the app stops freezing.
Can’t Sign into Snapchat
The next problem can be really annoying if you just logged out of Snapchat and now you can’t log back in. When you try and log into Snapchat, the screen may just be taking ages to load, and this can be frustrating especially if you have streaks.
This can be caused by the Snapchat servers which means that the only thing you can do is to wait. Snapchats needs time for its servers to come back up and once this is done, you’ll be able to log in properly.
Snapchat Camera goes Black When Taking Video or Photo
Another problem you may experience with Snapchat is when the camera or the lens goes black. This can either happen as soon as you go on the camera or when you try and take a snap or a video. The most common reason why this would happen is because you haven’t given Snapchat permissions to use your camera.
On your iPhone or Android device:
- Open Snapchat
- Go to settings
- Click on Manage
- Click on Permissions
- Click ‘Tap to enable’ next to the camera
After you’ve made sure that Snapchat has permission to use your camera, you should notice that the black screen doesn’t come up anymore.
Snapchat Filters not working
One other common problem a lot of Snapchat users have been experiencing is their filters not working. There are face filters that you can apply to your face and there are filters that you can swipe over a video/picture.
When a Snapchat filter face filter doesn’t work, it’s usually down to the lighting of the room you’re in or your internet connection. Try going into a brighter room or try and fix your internet connection. Once you’ve done both of these, you should restart the app and you should notice that your filters should start working again.