Some users have reported the notification feature both on the home screen of the device and in the Snapchat app not displaying notifications correctly.
It can be frustrating to experience these types of issues. If you see notifications and open the Snapchat application only to find you have no messages waiting for you, your application is likely experiencing some type of issue that you will need to address.
This guide will walk you through many of the common causes for Snapchat notifications to not display accurately and persist even where there are no messages in your inbox. You can use the information provided for you here to help you identify your issues and resolve them using detailed troubleshooting methods.
It is important that you are able to accurately view your notifications so you know when you actually have messages waiting for you in the Snapchat application. This guide can help ensure that you are always able to keep your notifications accurate.
Why Won’t Snapchat Notification Go Away?
The next part of this guide will focus on the many reasons that your Snapchat notifications may not be disappearing even when you have no messages available.
The common causes of this are unopened messages you might have overlooked, Snapchat server outages, unchecked friend requests, and bugs and glitches. These issues will be discussed in detail as well as provide troubleshooting methods that you can consider.
1. There Is An Unopened Snap Deep Down In Your Recents List
It is possible that you simply have an unopened Snap located somewhere in your recent list. If you receive a lot of messages, it is possible that somewhere farther down your recent list there is a Snap that you have overlooked.
This is a common issue that users of the Snapchat application encounter and can cause you to believe that your notifications feature is not functioning correctly. You can use the troubleshooting method below to help you resolve these types of issues.
Fix – Scroll Down To Open Messages That You Have Not Opened
All you need to do to resolve this issue is scroll through all of your messages, all the way to the bottom, and make sure that you do not have any that you have not read.
If you have done this and do not find any messages that you have not read, you can use some of the other troubleshooting methods in this list to solve our issue.
2. It Is Happening Because Of An Unchecked Friend Request
Friend requests that you have not accepted or denied can also cause your Snapchat notifications to be persistent even when you have no messages. Friend request notifications are another type of indicator that Snapchat uses to help keep users up-to-date on their account’s activity.
Your friend requests can be found in a separate location in the Snapchat application separate from messages. You should use the troubleshooting method below to help you resolve this issue.
Fix – Check Friend Request Section
You should check your friend request section and approve or deny any pending requests that you find there. This will cause any notifications being caused by an unanswered friend request to be removed. If this does not solve your issue, you should use one of the other troubleshooting methods contained in this list.
3. The Bummer Of Them All…Snapchat Is Down
One main reason you could be experiencing issues with your Snapchat application is server issues at Snapchat. If the servers are down, you will likely experience many issues with connectivity and functionality while using Snapchat.
Servers are what enable users to connect and communicate effectively through any type of social media application. Server outages are rare, however, and typically only happened during times of scheduled maintenance.
That being said, server overloads are possible and will cause you to not be able to access certain network features including accurate message notifications. You can check the status of the Snapchat servers on the website of their social media accounts.
Server outages are a widespread issue that affects many users of the Snapchat application at once. You will have to wait for the server issues to be resolved before you will be able to use the Snapchat application. Your Snapchat notifications will likely not be accurate until you address this issue.
Fix – Wait For Snapchat Severs To Correct Itself
If the Snapchat servers are currently down, the only thing you will be able to do is to wait for the issue to be resolved. Snapchat server outages are rare and typically only happen during short periods of required maintenance.
That being said, server overloads and crashes are still possible. Keep an eye out on Snapchat’s website or social pages for more information regarding any ongoing server outages or scheduled maintenance.
You can expect server outages to be resolved within two hours. More severe server issues could cause the downtime to greatly exceed this estimation. For server overloads, the downtime you can expect is around five to six hours.
During Snapchat server outages, your message notifications will likely not be accurate and you will not be able to access many of the network features of the application.
4. Is It Possible You’ve Got A Bug?
Bugs and glitches are common causes of all sorts of issues on the Snapchat application. These types of errors are typically caused by runtime errors or application hang-ups that cause issues with functionality.
Bugs and glitches typically occur randomly and resolve themselves on their own, without any action needed from the user. That being said, in some cases bugs and glitches can be persistent and need to be addressed before you will have full functionality of your Snapchat application.
You should consult the list of troubleshooting methods found later in this guide to help you resolve these types of issues. As previously mentioned, bugs and glitches that are persistent will need to be addressed before you will be able to properly use Snapchat and its features.
While your Snapchat application is experiencing bug-related issues, your message notifications will likely be inaccurate. This can be frustrating, but the troubleshooting methods below can help your resolve these issues.
Fix – Turn Off Notifications
You should consider turning off your notifications to attempt to resolve your issue. If your Snapchat notification system has become bugged, then turning them off and back on could help encourage the resolution of these types of problems.
You will have to turn off notifications for Snapchat in the notification settings of your mobile device. The manner in which you will do this varies on the type of phone you have. Typically the notifications settings will be found in the general Settings menu of your device.
Fix 2 – Log Out And Log In
Logging in and out of the Snapchat application can help encourage the application to resolve any account issues you are facing that could be keeping your message notifications from functioning correctly. Like any application, the Snapchat app can get hung up due to bugs and glitches. These could cause your Snapchat application to not work correctly.
Logging in and out of your account will refresh your application and encourage the resolution of any errors that your application could be experiencing. This can force your notifications to be processed correctly if they have encountered some type of error.
Fix 3 – Clear Snapchat Cache
How you clear your Snapchat cache will depend on the type of device that you are currently using to watch Snapchat. The list below will walk you through the process for popular mobile devices and web browsers that are most commonly used to watch Snapchat.
If you are using Google Chrome to access Snapchat, you will first need to click the three dots at the top right corner of your screen. This will bring up a menu where you can find the More Tools tab.
In the More Tools tab, you will find the option to Clear Browsing Data. Click this option and choose the All-Time option. Finally check the Cached Images & Files box and click Clear Data. This will successfully clear your Snapchat cache in Google Chrome.
If you are using Firefox, you will first need to open the Firefox menu at the top of the screen. Navigate to the History tab and you will find the option to Clear Recent History.
Click on Clear Recent History and approve the clearing of Everything and check the Cache box. Once this has been done click Clear Now and you will have successfully deleted your Snapchat cache on Firefox.
If you are using an Android device to access Snapchat, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see the Snapchat app. Tap into the Snapchat app menu and select Storage.
In the Storage menu, you will find the option to clear all of your cache data related to the Snapchat application.
If you are on an iPhone, you simply need to delete the Snapchat application from your device and reinstall it to successfully clear the cache.
After you have successfully cleared your Snapchat cache, you should be able to view videos on the user’s profile like normal if a damaged cache file was causing your application to not function properly.
Fix 4 – Update Snapchat Application
If you are having issues, it could be because the version of Snapchat you are using is out of date. Snapchat releases periodic updates that improve functionality and user experience on the app. The updates also serve to fix bugs and glitches that they have been made aware of.
Keeping your Snapchat application up to date is vital for an optimal experience. If you let your application fall behind on updates, you run the risk of encountering errors and bugs with your Snapchat functions more frequently.
Fix 5 – Reinstall Snapchat
Most common issues can be solved by simply restarting the Snapchat application. While the application is running it can sometimes encounter run-time errors or bugs and glitches that can temporarily cause errors in functionality.
Common errors caused by these types of issues are message notifications not displaying correctly and general messaging issues. These can be frustrating and can hinder your ability to use the Snapchat application.
When this happens, a reinstall can help encourage the resolution of these errors and restart the application running fresh. This is a good solution for many problems people encounter on the Snapchat app.
To reinstall the Snapchat application, you will need to delete the application from your device completely. Once you have done this, you will have to redownload the Snapchat application from the app store and reinstall it on your device.
This will replace all of the files associated with the Snapchat app with new ones. This process will remove any damaged or corrupted files that were potentially causing your messaging errors.
Fix 6 – Contact Snapchat
If you are experiencing persistent issues with your Snapchat application, you should consider contacting Snapchat support so they can investigate your issue further.
You should only consider this once you have attempted all of the troubleshooting methods listed here, as Snapchat support will likely suggest many of the methods on this list.
You can contact Snapchat Support on their website or through the app. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Snapchat Technical Support.
Snapchat Support will walk you through any troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue. This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Snapchat Support will do all they can to get your application functioning properly.
5. How Is Your Internet Connection
A bad internet connection is one of the main causes of messaging issues while using the Snapchat application. Snapchat depends on a stable internet connection to properly process all messages that you attempt to send and receive using the application.
A bad internet connection can be caused by a faulty router, internet outage, or damage after a recent storm. You should use the list of troubleshooting methods below to help you resolve your internet issues.
If you are unable to restore your access to the internet after using the troubleshooting methods listed below, you should consider contacting your internet service provider for more information.
Your internet service provider can provide you with the most up-to-date information regarding your internet outage, as well as information regarding an estimated timeframe that your internet will be restored.
Fix – Fix Your Internet Connection
If your internet connection is not stable, you will likely experience issues trying to access the network features on Snapchat. To fix internet issues, consider restarting your router or contacting your internet service provider for more information regarding your outage.
To reset your router, simply unplug it for at least sixty seconds. This will give your router time to completely power off and stop any latent functions occurring inside the device. Once you have powered your router back on, it will automatically begin the process of reestablishing a connection to your devices.
6. You’ve Already Opened the Snapchat or Request But Snapchat is Taking Too Long to Adjust
If you have recently opened a message or approved or denied a friend request on the Snapchat application, the app could need some additional time to reflect on these interactions. If your Snapchat application has not had time to update these changes, your notifications might not yet reflect your interactions.
Fix – Refresh Your Recents List
You should refresh your recents list by closing the application and opening it up again. This will force a refresh of all of your activity on the Snapchat application that will cause it to be reflected by your visible notifications.
This guide has provided you with all of the different reasons that your Snapchat notifications may not be functioning correctly. Using the information provided for you here, you can troubleshoot any issues that you have with your Snapchat notifications.