When you install a popular application like Snapchat, you may have this expectation that it will work all the time. Unfortunately, that isn’t the case and it never will be with software. They have hiccups and flumps.
Snapchat, for example, keeps you logged in even when you shut it down. However, the last time you opened Snapchat, it asked for your login credentials. And after you logged in, it kicked you out again. What do you do in a situation like that?
Snapchat is Out of Date
One of your first moves is to check that Snapchat is up to date. The app itself is capable of working with other Snapchat clients that are out of date by a few patches, but at some point the application is unable to connect to other users because it’s so behind.
This is an easy fix. All you have to do is fire up the Google Play Store app, if you’re using an Android device or the App Store if you’re using an iOS device.
Your Network Connection is Failing
A pretty common cause of Snapchat continuously logging you out is a network connection problem. Fixing it is a two-part process. First, you need to:
- Disconnect your device from the Wi-Fi. You can use Airplane Mode or turn off Wi-Fi.
- Locate your modem and router (if you have a router). In the back, find the power cable for both your modem and router. Follow the cords until you reach the power outlet they are both plugged into.
- Pull the power cords from the power outlet and give the modem and router at least 2 minutes.
- After 2 minutes has passed, plug your modem and router back in. Give your modem and router time to reboot and start broadcasting your network. Double-check it’s working by using another device like a mobile device or a computer.
- Turn your device’s Wi-Fi back on.
Restart Your Phone
A solution that goes largely ignored. The old “restart your phone” solution can help stave off Snapchat logging you out. By restarting your phone, it gives it a clean slate to work, due to processes not working like they were supposed to.
Snapchat Servers are Down
If you’re getting kicked out of Snapchat, it’s possible their servers are currently down. There’s nothing you can do but wait an hour or so and check again. Go take a walk or watch paint dry until their servers are back up.
Disable Background App Refresh / Data Usage
There’s an option you can enable on your phone that allows data to be used for specific applications, even if you aren’t currently using them. For example, with it enabled, your applications can be updated when an update is rolled out. If an update rolled out for Snapchat, and you have it enabled, your phone could be in an endless loop of checking, updating and refreshing.
The steps to take are different between iOS devices and Android devices. They also happen to be under different names.
Interference From a Third Party App
There are dozens of third party apps you can install to your mobile device that can enhance your Snapchat experience. You should practice restraint and ignore such apps because they aren’t affiliated with Snapchat, which means your data and privacy could be under attack.
Depending on the situation, Snapchat could see the application being used and kick you out of your Snapchat account for the safety of your account information. It could deem the application a threat and react accordingly. The most you can do is uninstall any recent applications you use with Snapchat.
When All Else Fails…
If you’ve tried the steps above and each one failed you, then it’s time to get in touch with Snapchat’s support staff. If your account has been compromised in any way, then you won’t be able to take the necessary steps to remove anyone who’s logged in from a different device.