If you recently installed Snapchat to join its millions of users, the filters and lenses may have been what sealed the deal for you, but, for some reason, they aren’t working. After all, the filters and lenses that manipulate one’s face can be hilarious and, oftentimes, the stuff of nightmares and are exactly what you’re on Snapchat, right?

Make Sure Your Internet is Working

It’s possible, and likely, that you’re having connection issues with your mobile data or Wi-Fi. For your mobile connection, there isn’t a lot you can do to fix it except reconnecting. Unless you have a really good data plan, Snapchat isn’t the best app for your data plan; it can eat up a lot of data. However, if you’re in the safety of your home and you’re having issues, then rebooting your modem and router can help immensely.

You see, when your modem and router are working 24/7, it’s constantly sending data back and forth, even if the data is corrupted or packets are lost, it’ll keep on trucking. That’s a problem. Over time, your connection can take a big hit. And to get it back to peak strength, all you have to do is reboot the modem and router. Here’s what you do:

1. Locate your modem and router (if you have a router).

2. In the back, find the power cable for both your modem and router. Follow the cords until you reach the power outlet they are both plugged into.

3. Pull the power cords from the power outlet and give the modem and router at least 2 minutes.

4. After 2 minutes is up, go ahead plug them back in and reconnect your device to your network connection. If the problem was solved, then you discovered the source of the problem.

Are You New to Snapchat?

If you’re new to Snapchat, you may have noticed by now that Snapchat just throws you into the pool without any direction. In fact, if you didn’t know a single fact about Snapchat, you probably wouldn’t have known Snapchat had filters or lenses; it’s all about gestures that aren’t entirely apparent at first.

The first thing that Snapchat shows is, of course, your face, usually in some unflattering way. The camera screen is, essentially, Snapchat’s main menu. You can reach everything Snapchat has to offer from the camera screen with a few different gestures. There’s two sets of filters you can reach with the camera screen: filters after you take a picture and filters using your front facing camera, the one that’s on the same side as your device’s screen.

1. Locate and launch the Snapchat app. You can find the Snapchat app somewhere on one of your home screens. If you don’t find it there, double-check inside your App Drawer for it. All currently installed apps are located in your App Drawer.

2. Log into Snapchat with your valid Snapchat account and password.

3. On your camera screen, take a picture of something or what Snapchat users call a “Snap.” It can be of anything and it doesn’t need to be sent; it’ll get scrapped.

4. After your Snap has been taken, take your finger and swipe to the left or swipe to the right. Do this several times and you’ll cycle through different filters. That’s the first set of filters you can play with.

go back to your camera screen

5. Now, go back to your camera screen. On the camera screen, switch to your front facing camera, indicated by a camera icon or two arrows chasing each other. You’ll know you’ve found it when you suddenly see your face.

6. At the button, to the right of your Shutter button, you’ll see a smiley face. Tap it. It will reveal a selection of filters that will alter your face.

Your Device Doesn’t Support Filters or Lenses

If filters and lenses aren’t available to you, even after you’ve tried the solutions above, then it’s possible your device isn’t supported. For Android devices, they have to be running the Android version 4.3 and above.

For iOS devices, it’s a little more complicated. Filters and lenses are support on iPhone 4S, iPod 5th generation, iPad 2nd generation and the original iPad Mini family and up. Anything below those devices are, unfortunately, unable to use filters and lenses.

To make matters worse, there isn’t a lot you can do in the way of updates; it doesn’t work like that. Not all updates are supported across all devices. You wouldn’t put Windows 10 on a computer from the Windows XP era; it doesn’t support that kind of operating system because it’s too old. You’ll need an upgrade if you want any chance of using Snapchat filters and lenses.