Shein Order Stuck in Transit? Try These Fixes

When you track your Shein purchase, you might see that it is stuck in transit or shipped. If this is happening to you, there are different explanations for why your order is stuck.

Maybe there was a bug that caused your tracking not to be updated appropriately, or Shein has yet to pay the customs tax needed to get your order to your country.

1. Transit Issue 

Fix – Wait For Issue to Go Away

If your Shein package is stuck in transit or shipped, the only solution may be to wait it out. There are many reasons why this issue might be occurring. A bug in the system is a very reasonable explanation, or maybe your order has moved past in transit, and the website has not been updated yet.

Millions of items are shipped each day by companies across the globe. Shipping websites are, thus, heavily demanded and will succumb to bugs and glitches from time to time.

Your order might not be updated because these companies have to go through so many shipments that yours has not yet been uploaded.

There is a good chance that your order has been shipped and is closer than you think. The tracking website just has not caught up to reality yet.

The only solution you have when this is occurring is to wait. You can try to see your tracking status in a couple of hours, or the next day, to see if these issues resolve and your Shein order is no longer stuck in shipped.

Once your Shein order is updated correctly and tracked, your status could change, and waiting for the issue to be resolved worked best for you.

Fix 2 – Get the Item Reshipped

Your package may genuinely be stuck in shipped. The only way to get it might be to reach out to Shein and reship your order. When reaching Shein, there are several different ways to do so.

The first is to call them at their number, 844-802-2500. Once you call them, you will have to go through a series of automated messages, and then you will be able to talk directly to a live customer service representative.

Their number is active and reachable from 6:00-21:00 PST. You can also go through their customer service website if you do not want to call them. Each country has its own customer service website, so to find yours, search for Shein Customer Service, and you will be able to find the link to your country’s Shein customer service site.

Once you are there, you will have to log in to your account. Then, once logged in, you can notify Shein that your package is stuck in shippedand you need it to be reshipped. Another way to contact Shein is through social media.

Their Instagram handle is @SheinOfficial. You can send them a direct message on the app, and they will message you back to help you with your issues. Which way you decide to reach Shein will not impact if you get your order reshipped.

Once you can contact Shein, let them know your problems so they can reship your order to you. Since this issue was not your fault, you should be able to get your order reshipped to you for free.

Fix 3 – Use DHL Express Shipping

You can also use DHL express shipping if your order is stuck in shipped. DHL express shipping is a company run out of Germany that specializes in international shipping. Unless you live in China, your Shein order is most likely international, so this company is excellent to use.

Their shipping time is also a little quicker than Shein’s, as DHL express shipping takes 3-10 business days on average, and Shein shipping times take 7-14 on average. Shein also offers their own express shipping, but this is only to certain countries and will cost you more.

DHL express shipping is a cheaper and faster route you can choose to get your Shein package delivered to you sooner.


 Fix 4 – Contact Shein

You may want to contact Shein to find out why your package is stuck in shipped. When reaching Shein, there are several different ways to do so. The first is to call them at their number, 844-802-2500.

Once you call them, you will have to go through a series of automated messages, and then you will be able to talk directly to a live customer service representative. Their number is active and reachable from 6:00-21:00 PST.

You can also go through their customer service website if you do not want to call them. Each country has its own customer service website, so to find yours, search for Shein Customer Service, and you will be able to find the link to your country’s Shein customer service site.

Once you are there, you will have to log in to your account. Then, once logged in, you can notify Shein that your package is stuck in shipped.

Another way to contact Shein is through social media. Their Instagram handle is @SheinOfficial. You can send them a direct message on the app, and they will message you back to help you with your issues.

Contacting Shein when your order won’t deliver will alert them of your issues and allow them to try and solve the problem for you. Maybe there was an issue on Shein’s end when they sent out your package. By contacting them, you are letting Shein know.

If they never knew about your problem, they may have never thought to check the status of your order. Once they look into it, they can potentially learn that they made a mistake, fix the said mistake, and get your Shein package out of being stuck in shipped.

2. Stuck at the Export Customs 

Fix – Tell Seller to Pay the Tax or Declare to the Customs

Telling Shein to pay the tax or declare the customs may be the way to solve your issues and get your order out of being stuck in shipping. When reaching Shein, there are several different ways to do so.

The first is to call them at their number, 844-802-2500. Once you call them, you will have to go through a series of automated messages, and then you will be able to talk directly to a live customer service representative.

Their number is active and reachable from 6:00-21:00 PST. You can also go through their customer service website if you do not want to call them.

Each country has its own customer service website, so to find yours, search for Shein Customer Service, and you will be able to find the link to your country’s Shein customer service site.

Once you are there, you will have to log in to your account. Then, once logged in, you can notify Shein that your package is stuck in shipped. Another way to contact Shein is through social media. Their Instagram handle is @SheinOfficial.

You can send them a direct message on the app, and they will message you back to help you with your issues. This especially becomes a problem if you are ordering Shein outside of China.

Since most orders are packaged and transit from China, if you live in another country, you are receiving International shipping. This shipping adds a heavier tax that Shein must pay or declare.

Shein uses China Post to get all orders to the country it needs to be delivered. If Shein has yet to pay or declare the customs fee, your order will not be moving from China Post.

China Post cannot legally send out your order until your Shein declares the customs fee and pays the tax due to international laws. So, your order will say it is stuck in shipping because it genuinely is.

Even if your order comes from a warehouse based in your country, this tax will need to be declared and paid.

Otherwise, your Shein order will be stuck in shipping because of the tax. The easiest way to get your Shein to declare and pay this custom is to contact them and request them to do so directly.

3. It’s Not Stuck, Tracking Just Hasn’t Updated 

Fix – Clear Cache

You may need to clear the cache on your browser to check your Shein shipping status. Your Shein order may have transit, but the tracking has not been updated yet. By clearing the cache, you can hopefully get rid of the glitch and see the actual status of your order.

All this does is cleanse your browser of any information or data taking up space on the browser, but you do not need to. Clearing your cache and cookies can quickly be done with just a few steps.

1. The first thing you will want to do is to open up your browser on your device.

2. Next, go to the menu bar at the top of your screen and click on the Tools option.

3. Now, tap on Options or tap on Preferences. Only one of these buttons will appear on your screen. It just depends on what type of device you are using.

4. Once you are on this page, you will see a menu to the left. Select the option that says Privacy and Security.

5. This will then bring you to a screen with multiple buttons. Navigate to the one that says Cookies and Site Data and then tap on the Clear Data option that appears.

Once you have completed these steps, you will have officially cleared the cache and cookies on your browser, hopefully allowing you to update your shipping status properly.

Fix 2 – Wait For It to Update


If your Shein package is stuck in shipped, the only solution may be to wait it out. There are many reasons why this issue might be occurring.

A bug in the system is a very reasonable explanation, or maybe your order has moved past transit, and the website has not been updated yet.

Millions of items are sent each day by companies across the globe. Shipping websites are, thus, heavily demanded and will succumb to bugs and glitches from time to time.

Your order might not be updated because these companies have to go through so many shipments that yours has not yet been uploaded.

There is a good chance that your order has been in transit and is closer than you think. The tracking website just has not caught up to reality yet.

The only solution you have when this is occurring is to wait. You can try to see your tracking status in a couple of hours, or the next day, to see if these issues resolve and your Shein order is no longer stuck in shipped.

Once your Shein order is updated correctly and tracked, your status could change, and waiting for the issue to be resolved worked best for you.

4. You Placed the Order During A Promotion Period

Fix – Just Wait Longer As There Are Naturally Delays

Shein is notorious for having delayed shipping. The typical wait time for a package from Shein is around two weeks, so expect your order to be delayed as they are natural. There are many different reasons why Shein orders take so long to ship.

The main one is that Shein is located in China, and the majority of orders that they receive are international. This means that just shipping the order from China to whichever country you live in will take some time.

Furthermore, once Shein can send your package to your country, it is sent to major coastal cities to be sent out from there to your home.

Suppose you do not live near one of these cities. In that case, it will take even longer because your package needs to be processed in the facility it has currently reached, as well as how many more it needs to go through until your order arrives wherever you live.

If you live in a more rural area, your location alone explains why Shein takes so long because you do not live in an area with lots of people so fewer trips will be made to your location. The amount of orders that Shein receives is another reason the shipping takes so long.

Shein offers such affordable prices that it is heavily demanded by people all over the globe. It takes time to get everyone’s order adequately packaged and sent off. For these reasons, you should expect your order from Shein to be delayed.

The company’s reputation is known for having slow shipping times, so just sit back and wait for your order to get out of shipping.

5. Stuck in the Destination Country 

Fix – Local Currier Needs to Pay or Declare the Tax

Reaching out to your courier should also be done if your Shein package is saying it is stuck in shipped because the said courier needs to pay or declare the tax. To contact your courier, you must contact your national postal service.

This is the delivery method and provider that Shein uses to deliver any orders as they are based in China and send out millions of international orders.

Therefore, you will need to contact your national postal service as that is who will deliver your Shein package and ask them when they will pay or declare the tax.

This especially becomes a problem if you are ordering Shein outside of China. Since most orders are packaged and shipped from China, if you live in another country, you are receiving International shipping.

This shipping adds a heavier tax that must be paid or declared by your nation’s courier. Shein uses China Post to get all orders to the country it needs to be delivered.

If your courier has yet to pay or declare the tax fee, your order will not be moving from China Post. China Post cannot legally send out your order until your courier declares the tax and pays the tax due to international laws.

So, your order will say it is stuck in shipping because it genuinely is. Even if your order comes from a warehouse based in your country, this tax will need to be declared and paid.

Otherwise, your Shein order will be stuck in shipping because of the tax. The easiest way to get your courier to declare and pay this tax is to contact them and request them to do so directly.