People love to take screenshots these days, don’t they? There are many reasons for capturing a screenshot. You may want to tease some friend for their social media exploits or you simply want to screenshot a recipe/quote/information to use later. In short, taking screenshots on the iPhone is quite easy and hence, many people use this function quite frequently.

Capturing a screenshot on iPhone is straightforward but it varies with different iPhone models. Earlier models allow you to take screenshots by pressing the home button and power button simultaneously. iPhone X and later models do not have a physical home button and therefore, users need to press side button and volume up button simultaneously to capture a screenshot.

Regardless of what model you use, things sometimes don’t work as they should. For example, some users have reported a problem where the iPhone’ screenshot feature isn’t functioning properly. It could be a hardware problem or a software problem but what matter is how to fix this issue. So, if you are facing a similar kind of issue then referring to the methods will help you address it.

Before jumping into the detail methods, make sure that you check the Photos Album where the captured screenshots reside. Sometimes, the feature is working fine but the users don’t check their photos album’ screenshot section or all photos section properly. The first thing you need to do is to check the Photos app to just be sure.

Force Restart:

You may not be able to remember how many times a simple restart has come to your aid when gadgets aren’t working fine. However, sometimes, a simple restart isn’t enough to troubleshoot a problem and that’s where force restart comes into action. The first troubleshooting technique is to force restart your iPhone and see how things go. Here is how to force restart different iPhone models.

For iPhone 8 or Later:

Quickly press-release the volume up button, then press-release the volume down button in quick succession. Once done, press-hold the sleep/wake button until the Apple logo appears on the screen.

For iPhone 7 & 7 Plus:

Press-hold the sleep/wake button in tandem with volume down button for at least 7-10 seconds. Do not release them until the Apple logo appears on the screen.

For iPhone 6 Plus & Previous Models:

Press-hold the home and side/top button (as per the model) for 10 seconds. Do not release them until the Apple logo appears on the screen.

Use AssistiveTouch:

If force restart doesn’t deliver the goods then it could well be a hardware problem. For example, if one of your home button or sleep/wake button isn’t functioning properly then you will not be able to take screenshots via the traditional method. Since you cannot sort out the hardware issue (you can try though), you will need Assistive Touch as an alternative method to take screenshots. Here is what you need to do:

1. Go to the Settings on your iPhone.

2. Tap on the option General.
Choose the option Accessibility

3. Choose the option Accessibility.

4. Now locate AssistiveTouch in the interaction Section and make sure to turn it on.

5. Doing this will add a button on the screen which can help you in taking screenshots.


You will be presented with a few options when you tap on the grey circle (AssistiveTouch) but screenshot wouldn’t be there. You will have to revisit the settings to customize the AssistiveTouch so screenshot option can appear on it. To do that:

1. Go to the Accessibility screen by following the steps mentioned above.

2. Tap on the option AssistiveTouch.

3. You will see an option Customize Top Level Menu; tap on it.
Tap the plus (+) button

4. Tap the plus (+) button, located towards the bottom right-hand corner of the screen.
Scroll down and select the option Screenshot 5. Again, hit the + icon to add a feature to the list. Scroll down and select the option Screenshot.

6. Tap on the option Done located at the top-right of the screen.
tap the AssistiveTouch icon

7. Go back and tap the AssistiveTouch icon. You will now see the option Screenshot added to it.

8. Simply press this option to take the screenshots.

Using 3D Touch:

Apple introduced the 3D Touch hoping that users will absolutely love it, but instead, the number of people who use this feature is very limited. You may also be one of the users who don’t take enough advantage of iPhone’s 3D Touch-enabled features. This great feature allows you to quickly perform various tasks but it all depends on how you use it.

iPhone 6S and later models have this feature and therefore, the users of these models can utilize it to take screenshots too. For this method to work, the AssistiveTouch feature must be enabled too. You can refer to the steps mentioned above to enable it. Once done, follow these simple steps:

1. Go to the AssistiveTouch settings’ screen.

2. Locate the option 3D Touch in Custom Action section. Tap on it.
Scroll down and locate the option Screenshot

3. Now you will see a list of features that 3D Touch can perform. Scroll down and locate the option Screenshot. Tap on it to enable it. A blue tick mark will appear in front of it which means that it is enabled.

4. Now go back to the home screen. Tap the AssistiveTouch icon to take screenshots. You will actually need to tap and briefly hold the AssistiveTouch icon to take screenshots.


As you have just read, there are two other options excluding the conventional method to take screenshots. Moreover, force restart can address the issue and if that’s the case, you wouldn’t even need these alternatives. There is no better alternative when the issue is due to a hardware problem (home button/volume button/ sleep/wake button).

If you do not want AssistiveTouch at all, you can further fancy troubleshooting via restoring to factory settings or DFU recovery mode. Visit an Apple Store or a repair shop to seek advice about hardware related issues before doing anything about it by yourself.