Roku HDCP Error Detected Error Code: 020? Try This Fix

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Roku HDCP Error Detected

While using the Roku app to stream movies and TV shows, some users have reported encountering a display issue, more specifically an HDCP Error Detected notification. An HDCP error indicates that there has been some type of display error that is keeping your selected media from being streamed properly.

The exact error message is as follows:

To play this content, all HDMI connections must support High-bandwidth Digital Content Protection (HDCP).

This message will be followed by some resolution steps that the user can try to fix the HDCP issues. This can be frustrating, as it will keep you from viewing your selected media properly. Unfortunately, HDCP protocols are built-in directly into most modern streaming devices. They are put in place to ensure that all copyrighted material is kept secure.

The Error Code: 020 is synonymous with the HDCP Error Detected notification. If you are seeing this, it means that for some reason your Roku device could not properly authenticate your HDCP permissions.

This guide will help you figure out why you are receiving the Error Code: 020, which indicates an HDCP protocol error, as well as offer some troubleshooting methods that can help you resolve your protocol problems.

Until you identify and resolve your issue, you will likely not be able to view media properly on your Roku device. This is not ideal, so use this guide to help fix your issue quickly and easily. The list below contains several common causes for the Error Code: 020 and also the appropriate troubleshooting method.

Why Does My Roku Say HDCP Error Detected

1. HDMI Cable Does Not Pass The HDCP Protocol Test

The HDMI cable that you are using to connect your Roku device to your TV must be HDCP compliant. If it is not compliant with HDCP specifications, then you will not be able to view media while using the cable and will be shown the Error Code: 020, which indicates an HDCP error.

While most HDMI cables are made to meet these specifications, there are some older HDMI cables or ones that are off-brand that does not meet the HDCP requirements. There are also some HDMI port connection issues that could cause your Roku to not properly authenticate your HDCP protocols.

Fix – Unplug HDMI Cable And TV For Sixty Seconds

Sometimes unplugging your HDMI cable from both your TV and Roku device, as well as your TV, will help to encourage a proper authentication of your HDCP protocols. You should ensure that you keep everything unplugged for at least sixty seconds. This will guarantee that any HDMI functions and internal functions of your TV have been completely halted.

This is a good troubleshooting method to consider if you have verified that your HDMI cable is certified and compliant with HDCP protocols and are still being shown the Error Code: 020.

2. Display Type Is Not Properly Configured

If the display type is not configured properly on either your TV or Roku device, it could cause your HDCP protocols to not be authenticated correctly. You should use the settings that are appropriate for both your TV and your Roku device to ensure that you do not run into authentication issues.

Fix – Select The Right Display Type

You will need to select the right display type for your TV if you wish to resolve your HDCP problems caused by incompatible settings. You can do this by opening the Settings menu on your Roku device.

In the settings menu, you should choose to open the Display Type menu. There, you will find a list of all of the possible resolutions and display types that your Roku device is capable of.

You should select the one that is appropriate for your screen and then confirm the changes. Your Roku device will automatically change your display type to the one that you selected. This can help resolve HDCP errors that you might currently be experiencing.

Fix 2 – Use Roku Auto Detect To Adjust Display Type

In addition to the many resolution options available in the Display Type menu, you can also select to use Auto Detect, which will begin the process of detecting the exact resolution and display specifications that are optimal for your TV.

This is often the better option if you are experiencing HDCP issues due to improper Display Type settings. Using Auto Detect will eliminate any guesswork involved in selecting the proper settings.

3. Display Refresh Rate Of Roku Device Is Not Compatible With Your TV

The display refresh rate of your Roku device must match that of your TV. If the refresh rate does not match, it could cause HDCP protocol authentication issues. You will be shown the Error Code: 020, indicating an HDCP issue.

You will need to make the necessary display refresh rate changes to your devices to ensure that they are compatible before you will be able to properly access the media on your Roku device.

Your display refresh rates determine how fast your screen updates in relation to the media that you are currently watching and the display rates supported by your streaming device.

Fix – Disable Display Refresh Rate

If you encounter the Error Code: 020, indicating an HDCP protocol error, then you should consider disabling the display refresh rate on your Roku device. You can do this by navigating to the Settings menu on your Roku device.

From the Settings menu, enter into the System menu. There, you will see Advanced System Settings. Click into the Advance System Settings menu and you will find yet another menu, the Advanced Display Settings.

In the Advanced Display Settings menu, you will be able to disable the Auto-Adjust Display Refresh Rate, which will effectively disable the refresh rate features on your Roku device.

Once you have done this, restart your Roku device and the settings will automatically go into effect. This should help resolve any HDCP errors that you were experiencing due to improper display refresh rate settings.

4. Video Output Settings Are Incorrect

If your video output settings are incorrect, this could lead to issues with your Roku device while trying to authenticate your HDCP protocols. The video output settings that you have in place must be compatible with both your TV and your Roku device.

If you have incompatible output settings on either your Roku device or TV, you will need to adjust them before you will be able to properly use your Roku device.

Fix – Set the Output to 4k 60hz

The standard output setting for most modern TVs is 4k at 60hz. If you are using a setting different from this, you should consider changing to 4k at 60hz. You can change your video settings on your Roku device by entering into the Settings menu.

In the settings menu, you should choose to open the Display Type menu. There, you will find a list of all of the possible resolutions and display types that your Roku device is capable of.

You should select the 4k 60hz option and then confirm the changes. Your Roku device will automatically change your display type to the one that you selected. This can help resolve HDCP errors that you might currently be experiencing.

5. You Have Encountered A Bug On Your Roku Device

Bugs and glitches can be encountered when using any type of software application. They are typically caused by run-time errors or some type of internal function not being carried out properly by your Roku device.

These types of errors happen at random and are typically resolved on their own quickly, without any additional action from the user. That being said, there are some proactive measures that you can take to help encourage the resolution of these types of issues.

Bugs and glitches can be frustrating to encounter but are generally rare. You can expect these types of errors to cause issues when your Roku device attempts to authenticate your HDCP protocols.

The exact cause for your bug or glitch can be hard to determine, due to the random nature of these types of errors. Using the fix list below you can attempt to remedy your bugs and glitches with some of the most common troubleshooting methods proven to help resolve these issues.

Fix – Restart TV

The first thing you should attempt when trying to resolve bugs and glitches that are causing you to receive the Error Code: 020 while using your Roku device is to restart your TV. Restarting your TV will end any potential run-time errors caused by a bug or glitch to be resolved upon restart.

This could also help to resolve any internet connection issues that you might be experiencing as well. A restart of your TV will end all of the current functions being carried out by the internals of your device.

Because of this, it is an effective way to help your Roku device and TV recover from any bugs or glitches it has encountered and be restored back to normal functionality.

Fix 2 – Unplug Your TV For Sixty Seconds Then Plug it Back In

Power cycling is the act of unplugging your TV for sixty seconds and then plugging it back in. It serves a similar function as resetting your internet router. Being unplugged will allow your TV to completely shut down, ending any latent functions that continue even after the TV is powered off traditionally.

Once you have done this, any internal issues that your TV was experiencing will have been resolved automatically. Generally, this is a good method to consider if you have only recently begun experiencing HDCP issues with your TV.

Fix 3 – Factory Reset Your TV

Just like the cache data stored on your TV, the files associated with your TV’s firmware could potentially become damaged or corrupted. When this happens, your TV will start to experience frequent functionality issues.

This can also be caused by any third-party applications that you may have managed to install on your TV. Third-party applications can introduce malicious software onto your system that will need to be cleared before your TV can resume normal performance.

To perform a factory reset on your TV, you will first need to consult your manual for the exact method. Generally, the process for factory resetting your TV is as follows:

First, press the Menu button on your TV’s remote control. You will then need to enter into the System menu. There, you will find the Reset & Admin menu.

In the Reset & Admin menu, you will find the option to Reset TV to Factory Defaults. Select this option and enter the code 0000 when prompted unless you have set a code otherwise.

Confirm the reset and your TV will power off and begin the reset process. Once your TV has completed the factory reset, it will power back on you and will have to redo the initial setup process.

This can help resolve HDCP issues that have been caused by some sort of internal errors that your TV has encountered when trying to communicate with your Roku device.

Fix 4 – Clear Cache

Your TV’s data cache stores valuable user information that is used to help ensure faster startup. Most software applications that utilize user settings have some form of a data cache in place.

As the amount of data in this cache increases, so does the likelihood that one of the files contained there could potentially become damaged or corrupted. When this happens it could cause issues that extend to other parts of your TV.

Damaged data cache files could potentially be the cause of your TV encountering HDCP issues. To remedy this, you should simply clear the cache data. To do this, you must first enter the Settings menu from the home page of your TV.

In the Settings menu, enter the Apps menu. From there you will be able to enter the System Apps menu, where you will find a list of all of the stored cache data and the apps related to them. Select the ones you would like to clear and click Clear Cache.

Once you have done this, you will have successfully cleared the cache on your TV. This will remove any damaged files that could potentially be causing your issue. The cache data folders will immediately begin to compile new data, so it is wise to periodically clear the cache if you notice them getting too full.

Fix 5 – Update Your TV

The most common cause of HDCP issues and general functionality errors is out-of-date software on your TV. Your TV relies on the most recent version of its software to function properly. These updates contain bug fixes and many quality-of-life optimizations for your device.

If you find that you are experiencing frequent issues with your TV, you could need an update. Your TV will automatically notify you of any updates available when it is connected to a valid internet connection.

The user will have to manually download the update and install it for it to be applied. This is a key step of the update process that many look over, so keep this in mind.

Fix 6 – Contact Roku

If you experiencing persistent issues with your Roku device and its HDCP authentication functions, then you should consider contacting Roku and having them further investigate your issue.

You can get in touch with Roku on their website or by phone. You will need to provide an extremely detailed account of your issue so that Roku Support can walk you through any potential troubleshooting methods that you might have missed.

They will then get back to you with detailed instructions on how to solve your problem. It can be frustrating to deal with customer support over the phone, but rest assured that Roku Support will do everything they can to get your device up and running again.

Keep in mind that this should be considered as a last resort after trying all of the troubleshooting methods listed in this guide. This is because Roku technical support is likely to suggest to you many of the troubleshooting methods already listed here. This can save you time when trying to get to the root of your issue.

6. HDMI Cable Is Not Inserted Properly

Loose HDMI cable connections are another common cause of HDCP issues with your Roku device and your TV. If you utilize several HDMI hookups in your setup, then you could be experiencing issues if these components are not connected properly.

Fix – Check Cable Connections

You should ensure that all of your cables are attached properly and securely to your TV. You should also ensure that the cable is attached securely to the device that your TV is receiving data from.

Fix 2 – Get Rid Of HDMI Extensions

If you are using HMDI extensions to help prolong the life of your HDMI cables, they could be causing issues with connectivity. This could cause HDCP protocol authentication problems with your Roku device.

If you are experiencing issues with your HDMI connection, you should remove the HDMI extensions and try hooking your HDMI cable directly into your devices. This can help determine where the root of your HDMI problem is stemming from.

If after removing the HDMI extensions you are able to pass the HDCP protocol check, then your extensions are likely defective and should be replaced. It is a good practice to utilize HDMI extensions, as they will help to extend the lifetime of your HDMI cables, but they can incur damage or wear over time that can cause them to not transmit display data properly.

7. Roku Device Is Not Inserted Properly

If your Roku device is not inserted properly, you could experience issues with HDCP authentication and receive the Error Code: 020. You should ensure that all Roku connections are stable and secure before attempting to use your device.

Fix – Properly Insert Roku Device

You should ensure that your Roku device is inserted properly before attempting to use it with your TV. You can do this by making sure your device is pushed all the way into your TV and that all cables associated with your Roku device are secured and connected properly.

8. You Are Not Using A Certified HDMI Cable

The HDMI cable that you are using to connect your Roku device to your TV must be HDCP certified and compliant. If it is not compliant with HDCP specifications, then you will not be able to view media while using the cable and will be shown the Error Code: 020, which indicates an HDCP error.

While most HDMI cables are made to meet these specifications, there are some older HDMI cables or ones that are off-brand that does not meet the HDCP requirements or is not properly certified.

Fix – Replace HDMI With A Certified One

The easiest fix for this issue is to simply replace your HDMI cable with one that is HDCP compliant (view on Amazon) and certified for use with your Roku device. Most modern HDMI cables are designed to meet these specifications so you should have no trouble finding one.

Final Thoughts

This guide has walked you through many of the common causes for the Roku Error Code: 020. This error code indicates an HDCP issue that your Roku device has encountered while trying to access the selected media.

HDCP protocols are put in place to enforce anti-piracy measures as well as preserve copyrighted material. These are built into most modern streaming devices so it is best to always ensure that you are using an HDMI cable that is compliant with these stipulations for use.

Using the information in this guide, you can now accurately identify the reason for your Roku Error Code: 020 and also troubleshoot your issues. It is important to be able to properly access your media using your Roku device. This guide can help ensure that you are always able to access your media appropriately and are always HDPC compliant.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.

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