iPhones have made photography easier and cheaper. You no longer need to buy expensive DSLRs to take memorable photos. Digital Cameras were once a must-have for vacations but now they have been replaced by iPhones to some extent. Unsurprisingly, the iPhone’ camera is one major reason why people invest in this gadget.

Things could get a bit frustrating if your Photos don’t recognize the iPhone. What it means is that your PC won’t be able to import photos from iPhone as Photos are unable to recognize the iPhone. It is a common happening among the iPhone users and it usually happens after the software update. However, it is one of those issues which users can solve all by themselves. Here is how:

A Trusted PC:

The first thing you need to check or address is that your PC is a trusted device on the iPhone. So, when you connect your iPhone to PC, you might see an alert asking your permission that whether you trust this computer or not. It either happens when you connect an iPhone to a PC for the first time or you reboot your iPhone.

What you need to do is to connect your iPhone to PC or Mac via a charging cable. Now, if you see the pop-up message Trust This Computer? Then simply tap on the option Trust. If you mistakenly tap Don’t Trust then you may not be able to import photos. If the problem still exists, move on to the next step.

Quitting Apps:

Fancy shutting down all the apps before connecting the iPhone to your PC. If you don’t want to close down all apps, you should force close the following apps (if they are installed on your iPhone)

Final Cut and iMovie:

If you have any of these apps then you should know that they sometimes interfere with Photo’s ability to recognize the iPhone. You don’t have to delete them, but forced close them and reconnect the iPhone to the PC.

Photos and iTunes:

Well, these are the apps that every iPhone owner use. So, if you are facing the problem then shut down both these apps and reconnect the iPhone to the laptop. Surprisingly, this has worked for many users.

Manual Settings:

If your photos are unable to automatically recognize the device, you should fancy the manual method of recognizing the phone. You would be able to do it from the menu bar located at the top of the screen in Photos app on Mac

1. Locate the option View from the menu bar at the top of your screen.

2. Choose the option Devices.

3. Now locate and click on your device.

4. Spare 5-10 minutes so all photos can populate.

Photos App Sidebar:

It is another option to manually recognize the device. It appears on the left of your Photos App screen and you can scroll down on this sidebar to locate your device. Clicking on it will manually recognize the device for Photos. However, if you are unable to view the left sidebar on photos app, you can:

  • Open photos app in full screen by clicking on the option View followed by Full Screen on the menu bar. You can also use the keyboard shortcut of Command + Control+ F to do so.
  • You need to check if Always Show Toolbar and Sidebar in Full Screen is enabled for your View settings. You can do it by pressing Command-Option-S.

Change Photo Settings:

Many people have complained that their Mac isn’t recognizing the new HEIC Format for the pictures. This format is introduced with iOS 11 and above and therefore, may require some time to get adjusted. However, in this case, you can turn off this new file format from the settings, and your issue is likely to be solved. You can do that by:

  1. Launch Settings on your iPhone.
    tap on the camera
  2. Tap on the option Camera.
    tap on the option Formats
  3. Next, tap on the option Formats.
    select the option Most Compatible
  4. Now, select the option Most Compatible.

Avoid Hub/Plugs:

If you are one of the many users who you use a Hub or plug into your keyboard’s USB ports or via another device, you should instead consider plugging the cable directly into a USB port on your Mac. Additionally, you can also try changing the USB ports on your Mac. This method has done the trick for many users.

Charging Cable:

A faulted charging cable could be a reason why this issue is occurring. Sometimes, the charging cable looks fine physically, but it is broken from the inside. You can ask your friend/family member to provide their charging cable for testing purpose. If this trick works, you can always buy a new charging cable. Also, always use the original cable, never trust the replicas in Apple’ case.

Reset Location and Privacy:

This is among the proven methods to address this issue. You can do that by:

1. Go to the Settings on your iPhone.

2. Tap on the option General.

3. Scroll down to the bottom of your screen to locate and tap on the option Reset.
Reset Location and Privacy

4. Choose the option Reset Location and Privacy.

Note: You do not have to create an iCloud backup for this reset method.

Force Restart:

A force restart is an evergreen solution to most of the problems within the Apple devices. However, before performing the force restart, fancy doing a simple restart which is turning off the phone for 5 minutes and then switching it on again. If this trick works; excellent, if not, then perform a force restart. You can do that by:

For iPhone 8 or Later:

Quickly press-release the volume up button, then press-release the volume down button in quick succession. Once done, press-hold the sleep/wake button until the Apple logo appears on the screen.

For iPhone 7 & 7 Plus:

Press-hold the sleep/wake button in tandem with volume down button for at least 7-10 seconds. Do not release them until the Apple logo appears on the screen.

For iPhone 6 Plus & Previous Models:

Press-hold the home and side/top button (as per the model) for 10 seconds. Do not release them until the Apple logo appears on the screen.

Eject from iTunes:

You will require to disconnect your iPhone from the iTunes. Once done, check if the Photos app (Mac) still shows your device in the devices list. If it doesn’t, then switch off your iPhone (while connected) for 2-3 minutes, and switch it back on. Your device will likely show up in the Photos app now.

You can also follow another method. Disconnect your iPhone from iTunes and remove the cable as well. Now close iTunes on the PC. Reconnect the iPhone to iTunes via a charging cable and see if troubleshoots the issue.

Delete Photos:

It is an odd one but deleting the photos such as screenshots or saved from the web or social media has troubleshot this issue for some users. Remember, you do not have to delete the photos that you took from the camera. Once done, disconnect and reconnect your phone to the PC and see the magic unfolds. The logic behind that method is unclear, but all that matter is that it works.

Conclusively, these are the methods that can assist you with the Photos not recognizing the iPhone issue. One of these methods is likely to work for you, but if it doesn’t then you may have to see an iPhone expert at the Apple Store or fancy visiting a repair shop for some consultancy.