One of the most common issues that people have regarding their phones is charging issues. If your phone is experiencing a charging issue, this could cause your phone to not charge properly, even when it is plugged in.
Even more concerning is when your phone is plugged in and shows that it is charging but no power is actually being transferred to your battery. This will cause your battery percentage to stay at a low number despite being currently plugged in and charging.
This guide will cover the common causes of these types of issues as well as provide detailed troubleshooting methods for resolving your problem. You should use the information provided for you in this guide to help ensure that your phone is always able to charge properly.
Dealing with a phone that will not charge properly can be frustrating and can put you in situations that are potentially dangerous should you not be able to access your phone due to it being dead. It is important that you address all issues like this as soon as possible.
Why Won’t My Phone Percentage Go Up?
The next part of this guide will focus on the different reasons that your phone’s charge percentage might not be going up while plugged in. This is a frustrating issue to deal with, but by using this list of known causes and fixes you can resolve these problems quite easily.
1. Software Issue
Software issues are a common cause of all sorts of issues with the functionality of your phone. These types of errors are typically caused by runtime errors or application hang-ups that cause issues with functionality.
Software issues can also cause bugs and glitches. Bugs and glitches typically occur randomly and resolve themselves on their own, without any action needed from the user. That being said, in some cases bugs and glitches can be persistent and need to be addressed before you will have full functionality of your phone.
Bugs and glitches can be encountered on basically any modern electronic device, although in most cases rarely. These types of software-related issues can cause your phone percentage to not update correctly even when the phone is plugged in and charging.
While your phone is experiencing software or bug-related issues, your charging percentage will likely be inaccurate. This can be frustrating, but the troubleshooting methods below can help your resolve these issues.
Fix One: Restart Phone
You should consider restarting your phone to help you resolve any issues that could be causing your phone percentage to not increase correctly. This will encourage the resolution of any hang-ups or run-time errors that could be causing your issue.
Like any device, it is subject to internal errors that can cause parts of it to not function correctly. If you are having problems with your battery percentage as well as other issues, you could need to restart your phone.
Restarting your phone will give it the chance to consolidate any potential run-time errors that could be causing your battery percentage meter to not function correctly. A quick restart will solve most minor issues that users might experience while using their phones.
The process for restarting your phone will vary depending on the device. Typically, all you have to do is hold down the top volume button, located on the left side of your phone, at the same time as the screen lock button, located on the right side of your phone. Doing this will give you the option to slide and restart your phone.
Fix Two: Force Restart Phone
If you are having trouble restarting your device in the standard way, you should consider using a force restart to reset your device. A force restart is a good last resort if you are experiencing issues trying to restart your phone.
The method that you use to force restart your phone will differ depending on which operating system your phone uses. If you are using an iPhone, the force restart method is quite simple. All you need to do is hold down both of the Volume buttons as well as the Power button.
This will automatically begin the force restart process. This will bypass the usual way of restarting your iPhone. For Android users, all you have to do to force restart your device is to press and hold down the Power button for at least 30 seconds.
After you have done this, your Android device will automatically start the force restart process. Both of these methods can be useful when dealing with issues that could potentially cause your charging issues.
Fix Three: Update Phone
If your device is behind on updates, you could experience errors when trying to charge your device. Your device depends on regular updates to help ensure that it is functioning properly.
If you have fallen behind on updates, you will likely experience bugs and glitches more frequently. When this happens, your device could have trouble representing your phone’s battery percentage accurately.
You should check your device for an update if you are experiencing these types of errors. Your phone will typically automatically notify you of any updates available for your device. You will need to download and install the update for it the be applied to your device.
These updates typically contain patches that fix bugs and errors that could be causing your issue. It is important that you stay current with your updates so that your device is always running on the most current software version.
To update your iPhone, you should first backup your device using iCloud or your personal computer. Once you have done this, you will need to make sure that your phone is plugged in and connected to a stable Wi-Fi connection.
If you have made sure that you have met all of these install conditions, navigate to your iPhone’s Settings menu. In the Settings menu, you will see the General tab. Enter into the General tab and then tap Software Update.
This will bring you to the Software Update menu where you can choose any available updates for your device to install. Once you have done this the update process will automatically begin. Once your phone restarts, your software update will have been applied successfully.
If you have an Android device, you should observe the same preinstall conditions listed above that you would for an iPhone. Once you have done this, navigate to your Android phone’s Settings menu. From there open up the System menu. There you will find the System Update menu.
In the System Update menu, you will find the system updates available for your device. Follow the on-screen prompts to complete the update process. Once your phone restarts, the updates will have been successfully installed on your device.
Fix Four: Contact Your Phone Manufacturer
If you are still experiencing problems with your Android phone after resetting and updating your software, you should consider contacting your Android support to get additional support for your issue. They can offer additional troubleshooting methods and suggestions for resolutions to the issue that you are experiencing.
You can contact your phone’s manufacturer by phone or on their website. You can also take your phone to a licensed retailer to have them inspect and repair your device. If you choose to contact your phone’s manufacturer online or by phone, then you will need to provide a detailed account of your issue.
A technician will be assigned to your case and they will help walk you through any potential troubleshooting methods that you may have overlooked. This is often the best course of action when you are having issues with your phone’s battery percentage not charging correctly.
Having to take your phone in for repairs or dealing with customer support remotely can be frustrating. Rest assured that your phone’s manufacturer is the highest authority on your phone and the software that controls it. They can offer you the best advice for resolving your particular issue.
If you have exhausted this list of troubleshooting methods and are still experiencing issues with your iPhone battery percentage, you should consider contacting Apple support to have them further investigate the issue.
You can open a ticket with Apple Support on their website or by calling the service number. From there, you will be able to explain your issue in detail and be put in touch with an Apple support representative who will walk you through any potential troubleshooting methods that you may have missed. They will then provide you with details regarding your issue once they have investigated it further.
You can expect to get your issue resolved rather quickly if you utilize Apple support. Keep in mind that this should primarily be used as a last resort after all of the above troubleshooting methods have been attempted. This is because Apple support is likely to suggest many of the methods listed above to solve your issue.
Dealing with customer service over the phone requires some amount of patience but it can be beneficial if you have run into an error that you cannot solve on your own.
Fix Five: Consult The Internet For More Information
Guides like the one that you are currently reading can be a valuable resource when trying to resolve battery issues that your phone could be currently experiencing. This guide alone has provided you with detailed information that can help you identify and resolve your Kik messaging issues.
There are user forums where all types of issues are being discussed by other users of your phone brand who may be experiencing the same issue as you. Any issues that you are currently experiencing are likely being discussed and could possibly have a confirmed resolution posted somewhere in the forums.
Fix Six: If You Have An iPhone, DFU Restore Your Phone
Your iPhone is dependent on the firmware to ensure that your device functions properly. If you find that you are having serious issues with the programming of your iPhone, indicated by major software issues that lead to your phone not working properly, you might consider attempting a DFU Restore on your iPhone.
A DFU, or Device Firmware Update, is the most extensive restore possible on an iPhone. It completed erases all programming data related to the core functions of your phone. If you take your phone to an Apple technician to investigate software issues, they will most likely do a DFU restore on your device to help solve the problem.
You will need iTunes installed on your computer to do this, and some have reported problems getting it to work on computers other than Macs. Once you have opened iTunes, plug your phone into your computer and let it be discovered by the iTunes application.
After your phone has been discovered, rapidly press, and release the top volume button and the bottom volume button on the left side of your phone. After you have done this, hold the side button on the right until your screen turns black.
When your screen has successfully turned black, press, and hold the bottom volume button while continuing to hold the right-side button, then count to five.
After five seconds, release the side button on the right while still holding down the bottom volume button on the left side of your phone. This should prompt your iPhone to be discovered again by iTunes or Finder.
As soon as your phone appears in either of these applications after completing these steps, your phone will have successfully been booted in DFU mode.
As previously stated, a DFU restore is a very invasive process that erases parts of your phone that are vital to function. There is a high risk of something going wrong during the process mentioned above that could potentially cause your iPhone device to be rendered unusable.
Fix Seven: Factory Reset Phone
If you are experiencing a multitude of different errors with functionality on your phone including problems with your battery percentage, you could consider doing a factory reset to clear your phone of any files that could potentially be causing the problem.
Keep in mind that you will lose all of your saved data including contacts, photos and videos, and documents after completing the factory reset. A way around this is to ensure that all of the content on your phone is saved somewhere like your PC or the cloud.
You can start the process of factory resetting your phone by going into the settings menu on your phone. From there, tap into the General tab. There at the bottom, you will see the option to “transfer or reset” your phone.
2. Damaged Cable
If your charging cable is damaged it could be causing the power to not be transferred to your phone’s battery properly. Your device could still register as plugged in and charging, but your battery percentage will not change due to the cable not properly transmitting the charge.
There are also connection issues due to the charging pins on your cable being dirty or not plugged in all the way. This could also cause your battery percentage to not increase correctly. You should use one of the troubleshooting methods below to help you resolve these types of issues.
Fix One: Reinsert Cable
The first thing that you should do is remove the charging cable and reinsert it. This can help encourage the resolution of any connection issues that could have potentially been causing your battery percentage to not increase correctly.
You should wipe off the connector pins carefully before reinserting the cable. This can help remove any debris that could be keeping your battery from being charged properly.
Fix Two: Replace Cable
If your cable has become damaged in some way or is simply no longer transmitting a charge due to worn connection pins, you will need to replace your cable with a new one. Using a new cable can also help you better determine if your issue is stemming from a cable issue or somewhere else in your device.
3. Charging Is Slow
There is a possibility that your battery percentage is not going up because your phone is simply taking a long time to transmit the charge to your device. The time it takes for your phone to charge depends heavily on the age and condition of your phone’s battery. It will also depend on the condition of your charging cable.
A phone will typically take anywhere between three to six hours to fully charge. If your phone is taking longer than this, it could be due to some other issue that you are having with your phone’s battery.
Fix One: Wait For Percentage To Change
One of the easiest things you can do is simply wait for your phone to charge up all the way. As previously mentioned, it can take between three to six hours for your phone to fully charge. During this time you should watch your battery percentage meter for any changes to indicate that it is charging properly.
Fix Two: Use A Fast Charger
You should consider purchasing a faster charger (view on Amazon) if your phone has been charging slowly. There are many chargers on the market that can offer faster-charging speeds, especially USB chargers that can transfer power faster and more efficiently.
4. Bad Battery
If your battery has been damaged somehow or has become worn with age, it is possible that your battery will no longer be able to charge properly. Batteries have a finite lifetime and once they begin to approach the end of their life, they will no longer hold a charge properly.
This can cause your phone’s battery percentage to not update properly due to no charge being transferred to your battery. You should use one of the troubleshooting methods below to help you resolve your battery issues.
Fix One: Replace Battery
You should consider sending your phone in to have a replacement battery put in. It is generally not recommended that you try to replace your smartphone battery yourself. It can be very easy to damage your phone while trying to replace a battery yourself and doing so will likely void your warranty.
You will need to open a repair request with your phone provider to schedule a repair. Once you have done this, you will have to send your phone in and wait for it to be returned to you with a new battery.
Fix Two: Replace Phone
If you have an older model phone, whose battery has simply reached the end of its useable lifespan, you should consider upgrading to a new phone. This should only be considered if your phone is not repairable or is a much older model than the ones that are currently available on the market.
5. Damaged Power Supply
A damaged power supply could also cause your phone’s battery percentage to not change correctly while the phone is charging. This could include a damaged power outlet, extension cord, or charging port. You should use the troubleshooting guide below to help you resolve these types of issues.
Fix One: Do Not Use An Extension Cord
You should avoid using an extension cord if you are having issues charging your phone. Extension cords are prone to damage and can easily cause power transfer issues. You should always use a direct connection to an outlet or power source while charging your phone.
Fix Two: Change Power Supply
You should attempt to change the power supply for the device that you are currently trying to charge. This includes changing the outlet, power blocks, or extension cord if you are currently using one. This can help resolve the power supply issues that are causing your battery percentage to not update properly on your phone.
This guide has provided you with all of the information that you need to identify and address your phone charging issues. Phone charging issues can be frustrating to deal with and can lead to situations where your phone is not available for use when you need it.
It is important that you address all phone charging issues that you are having as soon as possible. The information in this guide can help you identify and fix these issues quickly and easily.