When your Philips TV decides to shut off or “close the curtain” on a show, you feel as if you want to throw a tomato at the screen. If it happens again, you are now at a crossroads of decision-making; either toss the TV away or investigate the issue.
Well, considering the latter, there is good news. There are some practical steps to take to resolve this common phenomenon.
So, before you waste your money by throwing the TV away or wasting time by not doing anything at all, check out some of these essential tips to relieve the financial anxiety and any additional hassle that may overcome you.
Why Does My Philips TV Keep Turning Off
1. Bug or Software Malfunction
A software bug is extremely aggravating. Although a bug or software malfunctions are typical for electronics, there are quick ways for you to resolve the issue quickly. So, for all of you techies and “tech-curious” individuals out there, let’s take a quick look at some of these simple fixes to relieve your technological anxiety.
Fix – Unplug the TV and hold Power Button for 30 Seconds
This troubleshooting method is worth looking into if you want to resolve the issue as soon as possible. This method is also helpful if you don’t have access to a technician and are resolving the issue alone.
To get started with this process, first, you must:
1. Go ahead and unplug the TV from the outlet.
2. After the television is unplugged, hold down the power button on the TV for 30 seconds.
3. After 30 seconds, go ahead and plug the TV cord back into the outlet and turn the television back on.
4. After turning the TV back on, resume your previous program. If the television does not switch off after a short time, you have resolved the issue.
After performing this troubleshooting method and the issue still continues, proceed to the next alternative.
Fix 2 – Unplug and Plug TV In After 60 Seconds
For this step, you will wait 60 seconds before switching your TV display back on. For this step, you do not have to utilize the power button. So, disregard the power control for this option.
After unplugging the TV immediately, wait 60 seconds before plugging the television back into the outlet.
After waiting for 60 seconds, plug the TV cord back into the outlet and power the television back on. This quick reset should allow the TV to Now function properly. If this does not work, attempt to restart the TV using your remote.
Fix 3 – Restart TV with Remote
Restarting your TV with your remote is simple. If you have turned your television back on after it has turned off, you can do this by turning your TV off using the power button on your remote. After leaving your TV off for approximately 2 to 3 minutes, use your remote control to turn your television’s display back on.
Keeping the television off for a couple of minutes will give the electrical current flowing through the television a break. If your TV has been in constant use since the day of the un-boxing, you may want to consider taking this action.
Fix 4 – Wait For Problem to Go Away
We live in a world where there are impatient people. That said, no one enjoys the energy of waiting, especially if you are dying to get back to watching your favorite TV show.
The next option to consider is simply waiting for the problem to dissolve on its own. Since many people don’t like to wait for an issue to fix itself, there are some ways for you to pass the time.
While waiting for the issue to disappear, take a moment to check all of the inputs and outputs of your television to ensure none of the technical inputs or outputs are causing the “flickering void”.
Analyze the TV’s functionalities and buttons to see if the issue occurs when you press a particular button or make a specific selection.
And while you’re waiting for the issue to fix itself, try checking out some other troubleshooting methods online to pass the time, just like how you’re checking out this article as we speak.
To humor the mood while you are in CSI mode, playing the Jeopardy “thinking song” may give you a sense of enlightenment, just food for thought.
If the TV keeps turning off, it can be cringe-worthy to continue watching your scheduled program. So, it’s good to have something to do to pass the time while the problem resolves.
So, although waiting can make you punch a hole in your s, there are still ways for you to utilize your time and space while the issue is internally resolving itself.
If you’ve felt as if time has stopped and you’re waiting for your next lifetime, you may want to check out the next quick fix.
Fix 5 – Plug TV Into A Different Outlet
Many people forget that it is important that your device is safely plugged into an outlet. If your Philips TV is turning off by itself, even if your TV is plugged in, you may want to try using a different outlet to be on the safe side.
When changing your TV to a different socket, consider safely and carefully switching the television from one location to another in your home.
When handling the television, please pick up the TV cord as you are traveling from one place in your home to the other to avoid tripping and causing more damage to the cord.
Also, make certain that all external wires are disconnected from the TV before switching. This benefits TV owner who has their TV plugged into an outlet that does not have an alternate outlet next to the outlet they are switching from.
If the outlet you are switching from already has a second outlet next to it, go ahead and make an attempt to unplug the TV and plug it into the alternate socket.
Switching sockets clears your consciousness and allows you to isolate the issue to the fact that your current socket is not as strong to hold the TV cord in place. This issue can be perilous.
If your TV is plugged into a loose outlet, not only will your TV continue to turn off on its own, but worse, this will cause a rapid housefire. So, to avoid a housefire horror story, take into consideration this information.
If you are using an external outlet (or drop cord) and the external outlet is plugged into the wall, if there is an additional wall outlet nearby, you can try switching the external outlet cord into a different wall outlet to see if this will isolate the issue.
After you have switched outlets, try turning your television back on and resume watching your scheduled program. If the TV remains on for longer, you have resolved the issue. However, if the issue continues, you may have to use a different resolution method.
Fix 6 – Reset TV to Factory Default
Factory resetting will cleanse your TV of all negative energy. Before performing a factory reset, it is essential to consider any data or information that may disappear after the reset.
If you have a Philips TV with downloaded apps, after the factory reset is complete, you may have to reinstall those applications all over again.
Just wanted to offer a little disclaimer before clicking Factory Reset. Without further due, here are a couple of ways you can reset your TV to factory settings.
To factory reset your Philips TV, you must:
1. Turn your TV back on if the TV is off.
2. Once the TV is on, you will be on the Home screen.
3. From your Home screen, look for a gearwheel. This icon is your Settings option.
3. Select the Settings icon to open your device settings and go to General settings.
4. Navigate to the Factory Settings option.
5. Once on the Factory Settings screen, select the OK button to start the Factory Reset process.
After the system has reset, your data will be clear. Try to resume or turn to a station on your TV and pay close attention to see if the TV will remain on.
To factory reset your Philips without your remote, you can also do the following:
1. First, make sure that the child lock feature is not on.
2. To show the menu on your Philips TV screen, press the “Volume UP” and “Volume Down” buttons simultaneously.
3. You can navigate up and down through the menu by pressing the “P+” and “P-“ buttons.
Volume buttons can be used to enter or select an option.
1. From the menu, select the settings.
2. Scroll down and tap the “Reset AV settings”.
3. Click the “Start Now” button to initiate the reset process.
4. Now, tap the “OK” button and complete the process. Press the volume up and volume down buttons simultaneously to exit the TV menu.
So, just like that, you can reset your Philips TV without a remote if you don’t have your controller.
After using one of the methods to reset your TV to factory reset settings, this may resolve the issue right away.
2. A Faulty App is Causing It
After unboxing your brand new Philips TV, after set up, you may want to start downloading super cool applications and features on your TV. But you have to understand when apps are running for a consistent period, apps running in the background can cause an internal issue with the functionality of your TV.
Fix – Close the App
First, you can try closing the app or applications for your TV. The steps listed below can work for any Android-based television, especially Philips TVs.
To close your apps on your TV, you must:
On your remote control, press the home button. At the home screen, select the apps icon or press and hold the home button to open the list of installed apps.
Press the left, right, up, or down arrows to highlight the apps you want to choose. Press and hold the Enter button on the selected application. When the option to Force Close appears, select Force Close.
If there are multiple apps running simultaneously, force close all running apps.
Fix 2 – Clear Apps Cache
Your cache backup may be the issue for why your TV is turning off. A cache is where the device stores files from the apps you have open on your smart TV.
These files or any other data are kept temporarily in your cache memory. The cache will use the data to help the app perform more efficiently. However, many files are stored in your cache memory and can take up space.
So, clearing the cache would be a great idea if you want to return to enjoying your TV’s incredible display.
To clear your cache, you must:
1. First, go to the home screen of the TV.
2. Using your remote, press the Home button.
3. Look for the Setting.
4. Select All Apps
5. Navigate to See All Apps
6. Click on the app that you want to clear the cache
7. Next, select the clear cache option.
8. Repeat this process for all of the other running applications.
Once you clear your cache on your TV apps, turn the TV off and back on. Once the TV is back on, attempt to watch a program on the TV to ensure the TV will remain on.
Fix 3 – Delete the App, Reboot, Reinstall
QUICK DISCLAIMER: This next method may take a while. Although this method may take up some of your time, this may get your TV back to normal.
Press the “Home” button on the remote control of the TV and go to the “Settings” shelf: Select [Manage apps] and press “OK” on the remote control. Choose the affected app from the app overview and press “OK”. Select [Uninstall] and press “OK” on the remote control to confirm. Repeat this for all apps on your TV.
After you have uninstalled all apps, reboot the TV. To reboot, you can turn the TV off using your remote or use the power button on the TV, or unplug the TV from the wall outlet. Leave the television off for approximately 2-3 minutes.
After 2-3 minutes have passed, turn the TV back on. If the TV is unplugged from the wall outlet, plug the TV cord back into the outlet and switch the television back on.
After the television is back on, reinstall all of your applications again. After all of the apps are reinstalled, attempt to watch a program on the TV to see if the system will remain on for the full duration.
3. TV Overheating
In the event of the appliance overheating, the problem may come from a ventilation fault or an integrated circuit supplied with too high a voltage, which consequently would heat up.
If the overheating is due to a voltage problem, it will undoubtedly be necessary to add diodes to compensate for this overload. It would be recommended that you call for a repair service to confirm the fault and safely change the circuit. But before picking up the phone, you may want to try leaving the TV off for a while.
Fix – Wait For TV to Cool Down
If you’re TV is turning off by itself due to your system overheating, the best option is to wait for your TV to cool down and take a break.
While understanding the issue may be perplexing, you can usually tell by looking at the air vents on the back of the television. If the ducts are as hot as the sun, don’t have enough space to function, or are filled with dust or particles, your device is most likely overheating.
4. Loose Or Weak Cable Connections
It is highly essential for your safety as well as for the functionality of the TV to check for loose or weak cable connections. If your TV is turning off by itself, there may be a shortage in one of your connections as well as cables that may be loose or not firmly connected correctly.
Fix – Plug In Power Supply Firmly
If the cables are loose, unplug the wires and reinsert them firmly. Be sure to check the wall connection as well as the wires connected to the TV.
Once you reinsert the cables back into the TV as well as the wall connection (if applicable), if your TV is already off, turn the TV back on and attempt to watch something.
The issue is resolved if the TV remains on for the total duration after all cables and wires are firmly connected. However, if the issue continues, you may want to try taking a look at your HDMI cable. Let’s check out that alternative for reinstalling your HDMI connection.
Fix – Reinstall HDMI
On your TV, your HDMI connections are located either on the back panel or, for other Philips model types, located on the back-side panel.
Sometimes, your HDMI cables or connection may cause a short circuit if not handled right away. That is a RED FLAG. This can prohibit your display from working properly and cause your TV to turn off by itself.
If your TV is turning off on its own, remove the HDMI cables and then reinstall them. When removing the HDMI cables, it is essential to remember to slowly wiggle the cables from the ports rather than quickly snatching them out. This will cause more harm than help.
After you have reinstalled the HDMI cables, try to resume watching your TV to ensure it does not turn off again.
Fix – Replace HDMI
After removing the HDMI cables and reinstalling them, and there is still no progress, check the cables for damages.
Having a damaged HDMI cable is terrible news. Not only will the cable continue to cause issues for your television, but this is a hazardous situation.
If you notice the issue is your HDMI cable, the best option is to replace the HDMI Cable (view on Amazon).
5. TV Out of Date
Fix – Update Firmware
Updates are critical for the device’s functionality and properties. If you are experiencing an issue with your TV turning off by itself, your TV may be outdated.
Most tech-savvy individuals will follow this method first above other options. However, for the individuals that are not so tech-savvy, don’t worry. We’ve got you covered! Here’s how you can update your firmware on your TV.
First, you must download the update. To download the update, proceed with the following steps below:
1. Before updating the TV, you must have access to a USB drive. The USB is utilized to transfer the downloaded update from your PC to the USB storage, to then switch the update from the storage to your TV.
If you don’t have access to a USB drive, take a visit to your local electronics department store.
2. Once you have the USB drive, insert the USB into your computer’s USB port.
3. Go to the Philips website and navigate to your product’s support page.
Note: Make sure you have selected the correct model of the TV set.
4. Check the software on the web page
5. Select the option “Software updates” on the page.
6. The dedicated software for this TV model will appear, showing the version number
7. Check the current software version on the TV
Now, to install the firmware, you must:
1. Insert the USB into the USB port on your TV’s side.
2. Power on the television.
3. The screen will turn black for 5 to 10 seconds while the TV closes all apps.
4. The software will now be updated. A message is shown “Installing system update” and a progress bar shows the status of the software update.
5. The update will take 5 to 15 minutes, depending on the update file size.
6. When the update is completed, the screen will go black for 3-5 seconds.
7. The Philips logo will show
8. After the TV is fully loaded, switch the TV OFF and ON again
And that’s all there is to it! Your Philips TV is officially updated.
An update can be a quick and simple fix, especially if your TV is turning off by itself.
If the update does not resolve the issue, proceed to the next method.
6. Tv Damaged
The next alternatives available are methods performed if all other methods were utilized and there was no luck. This likely means that your TV has run its course and is on the road to nowhere.
Meaning that it’s time to say goodbye to your TV. As devastating as this may sound, wait a moment before you unplug everything and toss your TV away. There may be another way to resolve the issue!
Fix – Contact Philips
Customer service support is available to answer all inquiries and concerns if your Philips TV is damaged. You can contact Philips support via. 1-800-722-9377. The call center has 24/7 support.
When visiting the website for Philips, navigate to the green Contact Us tab located on the right side of the Philips Support home screen.
From there, you will tap on the section that says “More Contact Options”. This will bring you to a page where you will have multiple contact options. There will also be tabs to choose from that pertain to your inquiry.
Fix 2 – Replace the TV
The next support option is to replace your Philips TV (View on Amazon) with a reliable Samsung model. If you notice that your TV is damaged and there is no fix for the damages, it’s best to replace the TV.
Suppose you are looking to replace your TV directly through Philips support. In that case, you can navigate to the Philips support website usa.philips.com/support, tap on the green Contact Us tab on the right side of the screen, and select the “More Contact Options”, from there, you will have the option to submit an inquiry for repairing the product or replacing the TV.
You can visit a local electronics department store for the replacement. If you are looking for a particular model and are uncertain where to search, you can reach out to Philips support via phone at 1-800-722-9377.
7. Too Little Storage
Storage, like cache files, tends to build up if you pay close attention. If your TV is turning off by itself, you may be experiencing this issue due to high storage.
Fix – Clear Storage
To free up storage on your device, follow the steps listed for clearing the cache files from your TV.
But, instead of selecting the option to clear cache, you will have the opportunity to remove data.
If clearing the cache didn’t help free up more storage, you may have to try deleting some apps or data on your TV after you have deleted the apps that no longer serve a purpose, turn your TV off and back on, once the TV is back on, attempt to watch something to see if the display will remain on. If the display stays on, the issue is your storage.
Whenever this issue arises, it’s critical to try unplugging the TV for a while, see if the issue will resolve itself, reset your device to factory settings, allow the system’s motor to cool down, try a different outlet, and so much more.
If you find yourself diving into depression because your TV calls the curtains repeatedly, you are in the right place at the right time to view this information.
Once you take advantage of these incredible options, that “flickering void” will be a thing of the past. So, think twice before throwing your TV in the garbage. You may be able to fix this without realizing it.