Paramount Plus Not Working On Samsung TV? Try This

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Paramount Plus Not Working On Samsung TV

One of the most common errors that users experience is the “An unexpected playback problem occurred” error, among other problems with streaming functionality.

This detailed guide will break down the potential causes of the Paramount Plus app not working on your Samsung TV and potentially displaying the “An unexpected playback problem occurred” notification or failing to stream your selected media. There will also be detailed troubleshooting methods provided so that you can resolve your issue fast and efficiently.

Why Is Paramount Plus Not Working On Samsung TV

There are a handful of common reasons for the Paramount Plus application to not work when being used on a Samsung TV. The list below will help you identify the symptoms of your issue so you can work to correct it accordingly. It is important to accurately identify the root cause of your issue so that you can apply the appropriate troubleshooting method.

1. Bug In Paramount Plus

If you are experiencing issues using Paramount Plus on your Samsung TV intermittently, it could be due to some type of internal error that is causing the app to not communicate properly with your TV.

These types of errors typically referred to as bugs or glitches, can cause your Samsung TV to not receive the proper information regarding your streaming selection. This can be frustrating as bugs and glitches happen randomly and can interrupt your viewing.

Bugs and glitches are random, temporary internal function errors that can be encountered while using any type of software application. Bugs and glitches can runtime errors that can cause your Samsung TV and the Paramount Plus streaming features to not work together correctly.

It is often hard to pinpoint exactly what causes a bug or a glitch due to their random nature. There are several things you can do to resolve bugs and glitches with your Samsung TV and Paramount Plus application. Using the list of troubleshooting methods below can help encourage the resolution of these types of issues as well as prevent them in the future.

Fix – Restart Paramount Plus App

If the Paramount Plus application is experiencing some sort of temporary run-time error, you could try simply restarting the application on your Samsung TV and see if that resolves your playback issue.

Applications are prone to errors and hang-ups in functionality that are commonly caused by some type of bug or glitch. Restarting the Paramount Plus app fresh will give the app a chance to work out any issues that could cause playback problems.

This is generally a good troubleshooting method to use for any problem you are experiencing with your Paramount Plus application. If a restart solves your issue, then you most likely just encountered a bug.

Fix 2 – Clear Cache From Paramount Plus App

How you clear your Paramount Plus cache will depend on the type of device that you are currently using to watch Paramount Plus. The list below will walk you through the process for popular mobile devices and web browsers that are most commonly used to watch Paramount Plus.

If you are using Google Chrome to access Paramount Plus, you will first need to click the three dots at the top right corner of your screen. This will bring up a menu where you can find the More Tools tab.

In the More Tools tab, you will find the option to Clear Browsing Data. Click this option and choose the All Time option. Finally check the Cached Images & Files box and click Clear Data. This will successfully clear your Paramount Plus cache in Google Chrome.

If you are using Firefox, you will first need to open the Firefox menu at the top of the screen. Navigate to the History tab and you will find the option to Clear Recent History. Click on Clear Recent History and approve the clearing of Everything and check the Cache box. Once this has been done click Clear Now and you will have successfully deleted your Paramount Plus cache on Firefox.

If you are using an Android device to access Paramount Plus, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see the Paramount Plus app. Tap into the Paramount Plus app menu and select Storage.

In the Storage menu, you will find the option to clear all of your cache data related to the Paramount Plus application.

If you are on an iPhone, you simply need to delete the Paramount Plus application from your device and reinstall it to successfully clear the cache.

Fix 3 – Uninstall And Reinstall Paramount Plus App

There are instances where files associated with the Paramount Plus application could become corrupted or damaged. This will cause serious functionality issues including the subtitles not working correctly.

To fix this, simply uninstall and reinstall the application. This will remove any damaged files associated with the Paramount Plus application from your device and replace them with new copies. This can help resolve many different types of issues that you may experience while using the Paramount Plus app, including subtitle issues.

Fix 4 – Contact Paramount Plus

If you are having consistent issues with the subtitle feature in your Paramount Plus application and you have exhausted all of the troubleshooting methods listed above and below in this guide, then you should consider contacting Paramount Plus Support so that they can further investigate your issue.

You can access Paramount Plus support through the app, on their website, or by phone. You will need to provide a detailed account of your issue so that Paramount Plus Support can accurately investigate your issue and get back to you with proposed solutions.

They will walk you through any additional troubleshooting methods that you might have missed. You should still attempt all of the troubleshooting methods listed in this guide, as Paramount Plus Support will likely suggest many of the same fixes.

It can be frustrating dealing with customer support on the phone, so some patience is necessary for this method to be effective. Rest assured that the people at Paramount Plus Support are the highest authority on the Paramount Plus app and can offer the most insight into the problem you are currently facing.

Fix 5 – Use The Internet For More Help

The Paramount Plus forums are a great source of information regarding all types of issues that you might experience while using the application.

There you will find an active community of users that come together to talk about problems they have encountered and work together to solve them. This includes other Paramount Plus users who may be experiencing the same problems as you.

This can be a good alternative to contacting Paramount Plus support if customer service is not something you would like to deal with. You will likely find your issue being discussed on the Paramount Plus forums or find that your problem has already been solved and archived.

You could also use guides like the one you are reading to help you better identify your issues’ root causes and potential troubleshooting methods.

Detailed guides like the one you are currently reading can be a valuable resource when attempting to troubleshoot any issues you might experience with your Paramount Plus application, including the application not working with your Samsung TV as intended.

This guide has provided you with many common causes and solutions for these types of problems so you can get your Samsung TV and Paramount Plus application working together properly.

Samsung also has dedicated forums where users can go to discuss issues that they are experiencing and get help from an active community of other Samsung TV owners. The forums are another great asset that you should consider taking advantage of when trying to troubleshoot issues with your TV.

Fix 6 – Switch Profile and Account On Paramount Plus

You should consider switching Paramount Plus profiles to fix your issues if you are unable to get the application to work properly on your Samsung TV. This can help you better determine the root of your issue by seeing if the problem is with your app or your TV.

To switch Paramount Plus profiles, simply log out of your profile without closing the Paramount Plus application. This will take you to a log-in screen where you can log in to a different profile and try to use the subtitle feature from there.

This can help to encourage the resolution of any hangs up that the application could be experiencing as well as resolve errors associated with your profile’s user settings.

You can also consider switching Paramount Plus accounts to fix your Samsung TV issues if you are unable to get the app to function properly. This can help you better determine the root of your issue by testing errors with your account.

To switch Paramount accounts, simply log out of your profile without closing the Paramount Plus application. This will take you to a log-in screen where you can log in to a different account and try to access the application from there.

This can help to encourage the resolution of any hangs up that the application could be experiencing as well as resolve errors associated with your account’s user settings or subscription status.

2. Slow Internet Speed

The majority of playback issues can be attributed to internet connection issues. Without a valid internet connection, playback will not be possible. This can cause the “An unexpected playback problem occurred” notification to be displayed and also other general playback and network feature issues.

Before trying to use the Paramount Plus app on your Samsung TV, make sure that you have a stable internet connection. If you find that your internet is out, consider doing some troubleshooting to help you regain connection.

Fix – Restart The Internet

The first thing that you can do to remedy your internet connection issue is to restart the connection. You can do this by entering into airplane mode on your device or by manually disconnecting from the Wi-Fi on your device.

Once you reconnect your device to the internet, it will automatically begin resolving any connection issues that it may have been experiencing.

Fix 2 – Restart Router

If restarting your internet connection did not resolve your issue, you should consider restarting your router. To restart your router, you can simply unplug it and then plug it back in. You could also press the restart button on your router if your model of the router has one included.

This will re-establish a connection to all of your devices and can help resolve connection errors that could cause your Paramount Plus application to not work correctly on your Samsung TV.

Fix 3 – Reset Router

To reset your router you should unplug it for at least 5 minutes and then plug it back in. Once it has been plugged back in it will automatically begin to process of reestablishing a connection. This is a good way to solve many internet problems that you might encounter while using your Samsung TV to watch Paramount Plus.

If neither of the above solutions resolved your internet issues causing your Samsung TV to not interact correctly with the Paramount Plus application, then you should consider resetting your router.

To reset your router, you simply unplug it for at least sixty seconds. It is important to leave it unplugged for this amount of time to ensure that the process is completed correctly.

Once you plug the router back in, it will begin the process of reestablishing an internet connection. This is the best way to resolve potential connection errors that you might be experiencing.

To ensure that this method is effective, consider leaving the router unplugged for five minutes. This will give the router itself more time to cool down if a potential overheating is causing your issue.

Fix 4 – Contact Your Internet Service Provider

You should consider contacting your internet service provider for more information regarding your outage. They can provide you with more details regarding outages in your area as well as an estimated timeframe that you can expect the issue to be resolved within.

3. Paramount Plus Server Down

If the Paramount Plus servers are experiencing issues due to a server overload or scheduled maintenance, then you could experience issues viewing your selected media on your Samsung TV.

Server issues are rare and can be caused by some form of internal error or overload caused by a period in time of heavy user activity. Server issues with Paramount Plus are most common shortly after an immensely popular new movie or TV show has been released, drawing in millions of users around the world at once.

Severs are designed to be able to handle high levels of user activity, but overheating can occur which will cause the servers to be shut down and repaired.

Server maintenance is the most common reason for the Paramount Plus servers to be down. Scheduled maintenance is generally announced in advance and lasts only a short period of time. You can receive notifications regarding scheduled server maintenance in the app or on Paramount Plus’s website or social media accounts.

During a server outage, you will not be able to access any of the network features of the Paramount Plus app. This includes logging in to access your account or downloading the app from the app store.

As previously mentioned, a server outage is generally resolved quickly but more severe outages can last several hours.

Fix – Check Paramount Plus Server Status

The only thing you can do once you have verified a server outage at Paramount Plus is to wait for the server issues to be resolved. Scheduled server maintenance typically only lasts for a few hours and will be outlined when the user attempts to access the application ahead of time.

Server outages caused by internal hardware errors or overloads could last for much longer and happen randomly. This can be frustrating but the only thing you will be able to do is to wait for Paramount Plus to resolve the issue.

Consider accessing another streaming service during this time. Many movies and shows are accessible through numerous streaming sites.

4. Bug In Samsung TV

Another common cause for Samsung TVs to experience issues while using Paramount Plus is bugs and glitches. Bugs and glitches are prevalent across all types of software applications, including the firmware that your Samsung TV depends on to function properly.

Bugs and glitches can cause a range of different errors that could affect the functionality of your Samsung TV. These errors include general slowdowns and more frequent bouts of unresponsiveness.

This is frustrating to encounter but bugs and glitches are typically rare and resolve themselves quite quickly. That being said, there are some proactive steps you can take to help encourage bugs and errors to be resolved.

Use the fixes below to help your Samsung TV recover from any potential bug or glitch that is causing it to not interact correctly with the Paramount Plus application.

Fix – Power Cycle The Samsung TV

Power cycling is the act of unplugging your Samsung TV for sixty seconds and then plugging it back in. It serves a similar function as resetting your internet router. Being unplugged will allow your Samsung TV to completely shut down, ending any latent functions that continue even after the TV is powered off traditionally.

Once you have done this, any internal issues that your Samsung TV was experiencing will have been resolved automatically. Generally, this is a good method to consider if you have only recently begun experiencing issues with Paramount Plus on your Samsung TV.

Fix 2 – Reset Smart Hub

You should consider resetting your Smart Hub on your Samsung TV if you are having issues using Paramount Plus. To do this, you simply press the home button on your remote control to bring up the Smart Hub Setting menu.

In the Settings menu, select Device Care and then Self Diagnosis. There, you will be able to select the option to reset your Smart Hub. Confirm the reset and the process of resetting your Smart Hub will automatically begin.

Fix 3 – Factory Reset Samsung TV

Just like any files stored on your Samsung TV, the files associated with your TV’s firmware could potentially become damaged or corrupted. When this happens, your Samsung TV will start to experience frequent slowdowns and functionality issues.

This can also be caused by any third-party applications that you may have managed to install on your Samsung TV. Third-party applications can introduce malicious software onto your system that will need to be cleared before your Samsung can resume normal performance.

To perform a factory reset on your Samsung TV, you will first need to press the Menu button on your Samsung TV remote control. You will then need to enter into the System menu. There, you will find the Reset & Admin menu.

In the Reset & Admin menu, you will find the option to Reset TV to Factory Defaults. Select this option and enter the code 0000 when prompted unless you have set a code otherwise.

Confirm the reset and your Samsung TV will power off and begin the reset process. Once your Samsung TV has completed the factory reset, it will power back on you and will have to redo the initial setup process.

Keep in mind that a factory reset will clear all of your saved user data and applications from the TV and replace them with the factory defaults.

Fix 4 – Contact Samsung Customer Support For Help

If you experiencing persistent issues with your Samsung TV and Paramount Plus, then you should consider contacting Samsung and having them further investigate your issue.

You can get in touch with Samsung on their website or by phone. You will need to provide an extremely detailed account of your issue so that Samsung Support can walk you through any potential troubleshooting methods that you might have missed.

They will then get back to you with detailed instructions on how to solve your problem. It can be frustrating to deal with customer support over the phone, but rest assured that Samsung Support will do everything they can to get your device up and running again.

Keep in mind that this should be considered as a last resort after trying all of the troubleshooting methods listed in this guide. This is because Samsung technical support is likely to suggest to you many of the troubleshooting methods already listed here. This can save you time when trying to get to the root of your issue.

5. Account Subscription Expired

If your subscription has expired, you will not be able to access any of the streaming features of the Paramount Plus application. Paramount Plus is a paid-streaming platform and requires a monthly subscription to access.

Fix – Renew Subscription

You should renew your subscription if yours has expired. This is the only way to access Paramount Plus. You can purchase a new subscription for around $10 in most areas. Without a subscription, you will not be able to access any of the media features of the Paramount Plus app.

6. Smart Hub Down

If the Smart Hub is down, you could have trouble accessing the media in Paramount Plus on your Samsung Smart TV. The smart hub is what controls all of your applications. If the smart hub is experiencing issues, then you could experience issues while trying to use the applications you have housed there.

Fix – Check Smart Hub Status

You should check the Smart Hub status on Samsung’s website to determine if there is an outage affecting your TV. If you have confirmed that the smart hub is down, the only thing you will be able to do is to wait for the issue to be resolved.

6. Samsung TV Software Old

The most common cause of issues and general functionality errors is out-of-date software on your Samsung Smart TV. Your Smart TV depends on the most recent version of its software to function properly. These updates contain bug fixes and many quality-of-life optimizations for your device.

Fix – Update Firmware

If you find that you are experiencing frequent issues with your Samsung TV, you could need an update. Your TV will automatically notify you of any updates available when it is connected to a valid internet connection.

The user will have to manually download the update and install it for it to be applied. This is a key step of the update process that many look over, so keep this in mind.

How To Prevent Issues With Paramount Plus Not Working On Samsung TV

1. Keep Paramount Plus App Updated

As previously mentioned, staying on top of updates is important to keep the Paramount Plus application working properly. If you find that you have fallen behind on updates, you can expect to experience problems, including display issues.

You should periodically check for updates and install them when available. This will ensure that your Samsung TV is always operating on the most recent firmware version with all of the bug fixes included and in effect on your device.

2. Keep Your Samsung TV Updated

You should also stay on top of updates for your Samsung TV. If your Samsung TV has fallen behind on updates, it is likely that you will experience errors while trying to use the Paramount Plus application.

3. Make Sure Internet Is Stable Before Using Paramount Plus

You should make sure that you are always accessing the Paramount Plus application from a stable internet connection. The Paramount Plus application depends on the internet to properly stream the selected media to your Samsung TV, as well as verify your account and subscription status.

4. Keep Cache Emptied

If you notice the cache associated with the Paramount Plus application is getting large, you should consider emptying it. This will lower the chances of files contained in the cache becoming corrupted or damaged.

5. Handle Your Samsung TV With Care

Drops or contact with liquid can cause your Samsung TV to not function correctly. Depending on the severity of the drop or spill, you could wind up having to repair or completely replace your Samsung TV.

Practice safe handling techniques if you have to move your Samsung TV for any reason and proper placement to avoid potentially serious issues. Avoid excessive movement and placing liquid in the vicinity of your Vizio TV.

Final Thoughts

This guide has provided you with all of the information that you need to accurately identify and resolve your Samsung TV and Paramount Plus issues. As this guide indicates, there are several different reasons that your Samsung TV could be experiencing problems when trying to interact with Paramount Plus.

Streaming issues are extremely frustrating and can completely hinder your ability to properly use your Samsung TV. Because of this, it is critical that you resolve these issues as soon as possible.

Use the information provided for you here to determine the exact reason and apply the appropriate troubleshooting method to resolve your issue. It is important to always ensure that you are able to use your Samsung TV as intended. This guide can help ensure that.

You can also reference the preventative measures detailed in this guide to ensure that you do not experience any issues with Paramount Plus and your Samsung TV in the future.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.

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