Meta’s Oculus Quest 2 offers incredible virtual reality experiences with powerful graphics and comprehensive controls. Users are impressed by the power, paunch and extensive library it packs with its light weight and portability.
All that processing and presentation requires lots of power and users are mildly frustrated that the Quest 2 headset batteries only last two to three hours. So, it becomes even more annoying when you can’t get your headset battery to charge properly or charge at all in order for you continue enjoying your virtual reality experience.
If you’re relying on your elite strap battery to charge your headset but it’s not charging, then the problem might be with your elite straps’ battery rather than your headset.
The problem of the Quest 2 headset not charging, though not inevitable, happens to lots of users. In this article we are going to take a detailed look at the possible reasons why your Oculus headset is not charging, how to fix it, and how to avoid the problem in the future.
Why is My Oculus Quest 2 Not Charging
Your Quest 2 headset is not charging for any of a number of reasons. For your headset to charge, there are several conditions that have to be in place:
- Your headset has to be working properly with the power circuits intact
- Your Quest 2 headset battery has to be in good working condition
- Your charging cable has to be working, and with the right voltage supply
- Your wall socket also has to be working, and with the right voltage supply
These are things you may take for granted as all you do really is plug in your headset to charge when the battery is low. Also, when your Oculus is not charging, you’ll notice that the screen goes black and it won’t power on. If you’ve noticed these 2 two symptoms on your Oculus, there are ways to fix it as they might no be charging related.
But, if any one of these conditions is not in place, your headset will not charge or charge properly. Below is a detailed look at these and other reasons why your Quest 2 headset is not charging.
1. The Charging Cable Is Not Firmly Connected To The Headset
When you notice that your headset is not charging, the first thing you need to do is confirm that the charger is firmly connected to the headset.
In your hurry to charge or in a distracted state, you may connect your charger without the cable terminals firmly attached to the terminals on the headset.
This will create a partial connection and may even indicate at first that it is charging only to disconnect a moment later.
So, whenever you connect your cable to your headset to charge, please ensure that you feel the slight click before looking for any other possible reasons why your Quest 2 is not charging.
2. Oculus Quest 2 Battery Is Too Hot To Let Itself Charge
Your Quest 2 headset battery lasts an average of 3 hours if you’re watching movies or playing games with low resolution (if your Oculus appears blurry, there’s a problem) requirements.
For games with higher display features, your headset lasts about 2 hours. Sometimes, when you play these high-resolution games with high refresh rates, the battery may become too hot as it dispenses so much of its charge in a short period of time.
And, when it becomes that hot, it is unable to charge until it cools down and the high energy movement subsides.
So, when you plug in your Quest 2 headset and it doesn’t charge, please check if the battery is hot, and then wait if it is.
3. You Are Frequently Charging The Headset While Playing
If you are in the habit of using your Quest 2 headset while charging, you are inadvertently causing damage to the headset battery and charging mechanism.
The Oculus Quest 2 headset is designed to ideally be powered by its battery in a full, uninterrupted charge and discharge cycle.
If you are charging the Quest 2 headset while playing, you are continuously shortening the charge and discharge cycle thereby causing long-term damage to the battery and charging mechanism.
This practice also increases the movement of energy within the battery to abnormal levels, which also causes damage to the battery.
4. You Have Enabled The Auto Wake-up Feature
1. The Auto Wake feature in Quest 2 turns on the headset every time there is something close enough to its proximity sensors. This means that it does not only turn on the headset when you strap it on; Every time you put the headset in its pack, Auto Wake powers on the headset
2. Every time your headset hits an object, Auto Wake powers it on
3. Even the silicone cover that comes with your Quest 2 could power it on
All of these drain the battery and could make it totally dead if it continues for a long time. Also, in order for Auto Wake to work, some programmes have to be working in the background even if your headset is powered off. This, also, drains your Quest 2 battery and significantly reduces its lifespan.
When your Quest battery it totally drained, the circuit in the battery becomes disconnected. It would then need to charge for a while before the circuits get reconnected then and then proper charging starts.
That’s one main reason why the indicator may not turn orange immediately you plug it in, or why it might take so much time to charge fully. More on that later.
5. The Oculus Quest 2 Headset, Charging Port, Charging Cable, Or Charging Dock Is Faulty
Earlier, we talked about some of the conditions that need to be in place for your Quest 2 headset to charge. Now, let’s take a look at them in detail.
Headset: Think of your Quest 2 headset as a smartphone. It requires a power IC (integrated circuit) to receive and process the current from the battery. If there is a fault in this circuit, it will not charge even if the battery is okay.
Charging Port: The charging port is the point on the headset that the charger connects to. It is made of brass metal to receive electric charge and transmit it to the battery.
If there is fault in the port, usually a physical damage, the Quest 2 battery will not charge. That’s why you need to be gentle but firm when connecting and disconnecting the charger from the port.
Charging cable: The charger is the USB cable that connects your Quest 2 headset to the charging source. Physical damage to the cable, or using a substandard cable will cause your headset not to charge or charge properly.
Charging dock: If you are using a charging dock to charge your Quest 2 headset (and this is not recommended), your headset will not charge if the dock is faulty.
6. Glitch On Headset Software
The fault on the headset discussed above may not be a hardware one (integrated circuit) but a software glitch which causes issues with the charging pattern. Your Quest software, like any other software, could run into a glitch during use.
This could be from the internal software programme, interaction with the VR titles you play, a new software update, or a configuration you may have made.
Any of these can cause your Quest 2 headset software to malfunction and distort the charging pattern of your headset.
7. You’re Using Your Laptop’s USB Port
There are a number of ways in which using your laptop’s USB port can affect the charging of your Quest 2 headset.
1. The port may be faulty or dirty; or the USB driver may not be working; or there is a glitch in the PC. Any of these could cause your headset not to charge or charge properly
2. The current supplied by your laptop USB port is always much lower than the required and recommended value for your Quest 2 headset.
You may have observed this when charging your phone on your PC and got the warning that the power supply may cause your device to charge slowly or not charge properly.
Your Quest 2 headset requires even more charging current than your smartphone (3A as opposed to 1A to 2A for smartphones).
Therefore, using your laptop’s USB port could cause your Quest 2 headset to not charge or to charge slowly or even charge backwards at some point.
8. You’re Using An Extension to Charge
An extension allows you to charge your headset from a convenient distance, and also to charge more than one device at a time. However, this can impact your Quest 2 headset negatively in the following ways:
- Many extensions transmit less (or more) current than your Quest 2 headset recommends, causing it not to charge properly
- If there is an issue with a device on the extension, it may also affect your connected headset and cause it to stop charging
Or, the extension may just be faulty, anyway.
As best practice, use only peripherals that come with your Oculus Quest 2, or that are recommended by Oculus for replacement.
How To Tell if your Oculus Quest 2 is Charging
Before exploring all the possible solutions to your Quest or Quest 2 not charging, it is important to explain how to know when your Oculus is charging, when it is not charging properly, or when it’s not charging at all. This is done by observing the charge indicator lights, and the time of charge completion.
- First, the indicator turns red when the Quest 2 headset battery is low, usually at 10%.
- When you plug your headset in to charge, the indicator turns from red to orange.
- If the indicator remains red more than a few seconds after you plug it in, then know that the battery is not charging properly or not charging at all.
- When the indicator turns green, then you are sure that the battery is full. Always be sure to disconnect the charger when it turns green. You may damage the Quest or Quest 2 headset battery if you constantly leave it plugged in long after full charge.
If your headset battery, your charger and the power supply are all in good order, your Quest 2 headset battery should take about 2.5 hours to go from empty to full; that is, red to green indicator.
You can, therefore, monitor the charging progress to see if it’s charging properly or if it’s taking too long at a particular percentage which is an indicator of a problem.
To check your Quest or Quest 2 battery status and monitor its charge progress:
- Open the Oculus app on your PC or Phone
- Select your Quest or Quest 2 headset
- Make sure your headset is paired and shows connected
- Select Info
- Select Battery Level
- Open the Oculus app on your PC or Phone
- Select Settings
- Select Devices
- Under Headset, you will see the battery level to the right of the screen
Now that you understand how your Quest or Quest 2 headset charges properly and how long it should normally take to charge, let’s take a look at how to resolve the issue of your Oculus headset not charging.
How to Fix Oculus Quest 2 Not Charging
1. Wait For Headset to Cool Down
It is normal for your Quest 2 headset to get hot sometimes, especially when you play games with high power needs. We also explained that using your Quest 2 headset while charging can equally cause your battery to get hot.
When your headset battery is hot, the battery may not permit charge to flow. You need to wait for the headset to cool down before you plug it in to charge.
2. Wait For Problem to Fix Itself
It only takes minutes for the Quest 2 headset to cool down. However, you may need to wait longer than that if the problem is some unknown software or hardware glitch.
Glitches are just temporary software or hardware errors that often go away on their own. Users have reported that leaving their headset for a few hours got it charging again.
3. Use Another Cable
When you plug in your Quest 2 headset and it does not charge, you need to first be sure that the power supply is working.
You may then test the cable on another device such as your phone. If the test device does not charge either, you are fairly certain that the fault is with the cable. In that case, you would need to get a replacement cable (view on Amazon).
If you use your phone USB to charge, please let it be as an emergency alternative. It is best to buy the recommended Quest 2 replacement cable as using your phone cable for a prolonged period may damage the headset battery.
Oculus only recommends using a phone USB cable when setting up SideQuest on your PC.
4. Turn Off Auto Wake
We explained earlier how Auto Wake can completely drain your Quest 2 headset battery, and even reduce its lifespan. To eliminate this problem, you need to turn off Auto Wake on your headset. Please follow the steps below to turn off Auto Wake:
Using the Oculus app:
1. Connect Oculus to your phone
2. Open Oculus app
3. Choose Devices
4. Select your Quest 2 Headset
5. Select Settings
6. Select Power
7. At Auto Wake, toggle it off
Using the headset:
1. Press the Oculus button on your right controller
2. Open Settings menu
3. Select Device
4. Select Power
5. Select Turn off Auto Wake
After disabling this, you would need to use the power button to power on your headset when you strap it on.
5. Clean Out Port
Sometimes, the cause of the charging problem may simply be that the port on the Quest headset charger is dirty. Dirt, dust, or any other material on the port will obstruct the flow of current to the headset. To clean your Quest 2 port, please follow these steps with care:
1. Make sure that the Oculus headset it powered off
2. Blow compressed air into the Quest 2 port
3. Dip a piece of cotton wool in a little alcohol
4. Wrap the wet cotton wool round a wooden toothpick with the sharp end cut off
5. Remove most of the cotton wool leaving only a tiny amount on the tip of the toothpick
6. Rub the toothpick with the cotton wool on it along the inner walls of the port. Do this gently and in horizontal lines round the port
7. Blow compressed air into the port again to remove any dirt that has been loosened by the wool
6. Restart Headset
If you’re able to power on the Quest 2 headset, then restarting it may resolve the charging issue. You need to have first tried the fixes above to eliminate external causes.
Your headset may have run into a software or hardware glitch that is causing it to not process charge properly. Restarting the headset will remove the glitch and reset the power circuit.
It is best to do a hard reboot rather than a standard restart in order to clear software and hardware glitches. To perform a hard reboot:
- Press and hold the Power button for at least 30 seconds
- Wait until the LED lights turn bright, then release the power button
7. Reset Headset
If restarting your Quest 2 headset does not get it to start charging, you may have to reset it to factory settings. Resetting the headset will clear permanent bugs that may have affected the functioning of your headset.
These bugs may have been acquired from your Quest 2 software’s interaction with corrupt or incompatible VR games, sideloaded apps, SideQuest, and wrong settings.
A factory reset will however, also remove your games, game progress, settings, and login information. All the purchases and downloads made to your account will be preserved and restored when you sign back in.
To reset your Quest 2 using the headset:
1. Turn off your headset.
2. Hold the power and volume down button on your headset down simultaneously
3. Hold until the start-up screen loads on your headset
4. Use the volume buttons on your control to highlight Factory Reset and press the power button to select it
5. Use the volume buttons to highlight Yes, Erase and Factory Reset
6. Press the power button to select it
You may also reset Oculus using your phone app. To do this:
1. Make sure the headset is fully charged
2. Open the Oculus app on your phone
3. Select Devices
4. Select your Oculus Quest 2 headset
5. Select Advanced Settings
6. Select Factory Reset
7. Confirm Reset
After resetting, plug in your headset and leave to charge for at least 2 hours.
8. Replace Battery or Repair the Headset Charging Port
If a factory reset does not get your Quest 2 headset charging again, it is possible that:
- The battery is dead or damaged. This could be that the battery has reached the end of its lifespan or that it has been damaged from your use practice. In that case you would need to replace the battery with a new battery pack.
- The issue may also be that the headset’s charging port is bad. And you would need to have it repaired.
The problem is, it is often hard to know which of the two may be the cause of the charging problem. You would need to take your Quest 2 to a trusted repair shop to have it examined.
If you are getting a replacement battery (view on Amazon), please note that the original Quest 2 battery has a 3640mAh capacity at 3.6 volts and 14 watt-hours. Do not get a replacement battery that varies greatly from these specifications
9. Relace Headset If Charging Port is Damaged
If you are unable to repair your Quest 2 headset charging port, and the battery is not the problem, you may have to replace your Oculus (view on Amazon).
Please note that to guarantee quality, you should only buy your Quest 2 from a trusted source. Avoid refurbished Oculus or buying from a friend if you do not have all the information about the state of the headset.
10. Contact Oculus Support
Contacting Oculus support is best when your Quest 2 is still under its 2-year warranty. You may be able to get a free replacement or repair. Anyhow, you may just want to get assistance with your charging problem from the manufacturers.
You can open a support ticket with Oculus. Please provide the 14-digit number on the battery compartment when contacting them.
You can also get help from Oculus and other users on their official online community.
Best Practices for Charging and Using Your Quest 2 Headset
- Do not leave your headset on sleep or standby for prolonged periods
- Disconnect the charger once the indicator turns green.
- Use only the cable that comes with your Oculus to charge your headset
- Avoid twists on your Quest 2 charging cable
- Do not use your Quest 2 while it is charging