Oculus Quest 2 No Sound? Try These 17 Fixes

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When there is no sound coming from your Quest 2, it takes away a huge part of the VR gaming fun. This issue can happen when you’re using the Quest 2 built-in speakers, external headphones, or PC over Oculus Link.

In this article, we have put together all the possible causes of no sound on your Quest 2, and provided easy-to-follow steps in resolving them one after the other. Please note that these solutions cover both versions of Oculus, so you could try them even if you’re using Quest 1.

Why Is There No Sound on My Oculus Quest 2

1. Battery is Low

A low Quest 2 headset battery accounts for a large percentage of user-reported issues with no sound on Quest 2. When your Quest 2 headset battery is low, it will not have enough power to support the speakers.

The main reasons why many users may not realize that their headset battery is low are:

  • Leaving the headset on idle for too long: When the headset is on idle, it Is still consuming battery power howbeit at a slower rate than when you’re playing. However, if you leave it on idle for too long, the battery will drain in your absence. This will also mean that you missed the solid red indication for a low battery, so you would simply be unaware that the battery is low.

Also, if there is a firmware or app update while your headset is in standby mode, more battery power is consumed as your headset is fully powered on during and after the process.

  • Not using Quest 2 for too long: Another reason why you may be unaware that your Quest 2 battery is low is that you left your headset unused for too long. This is especially the case when you have the auto-wake feature enabled.

When you power off your Quest 2, it is not totally powered off. Some programs have to keep working in the background to ensure that when you strap on your headset, your Quest 2 turns on immediately. This consumes battery power and can drain it when left unused and uncharged over a long period

  • Leaving Your Lense Covered: Similarly, if you power off your headset and put It inside a tiny box, or you leave the proximity sensor covered with the silicone cover that comes with your Quest 2, your battery will be drained in a very short time.

This is because, the silicone cover or the tiny box would be too close to the sensor and activate your headset, just like when you strap it on. So, even if your headset is fully charged when you put it away, ensure that no object is close enough to the sensor to activate the headset.

In any one of these scenarios, your headset may have just enough battery charge to power on but may not be able to support sound from the speakers, as they require considerable power to work.

Fix For Low Battery – Charge It

Now that you understand all the possible reasons why your headset battery is low even without your playing a game, please find below the best way to charge your Quest 2 battery and get the speakers working well again.

  • Use the Right Charger: Use only the USB-C cable that came with your headset, or a high-quality 3.0, 3.1, or 3.2 USB-C cable from a renowned manufacturer. Anker, for example, is recommended by Meta for Quest 2 accessories. The bottom line is to not use generic chargers or chargers that supply lower voltage than recommended.

If you use a substandard charger, it may not charge your Quest 2 battery properly, and the speaker problem may persist. A user reported that they had to keep restarting or totally powering off the headset every time the no sound issue occurred until they changed the charger. That’s when the problem went away for good.

  • Don’t Charge on Extension: Another practice to ensure that your Quest 2 battery charges properly and fix the no sound issue for good, is to avoid charging your headset using an extension. Many extensions either step down or step up current coming to your headset which may not be ideal for proper charging.

Also, any glitch on a device on the extension may also affect your Quest 2 and cause it to charge abnormally. Either one of these can make the speakers on your headset to not have the right charge to work properly.

  • Don’t use Quest 2 while charging: Playing a game or doing anything at all on your Quest 2 while it’s charging will take the headset through several, short charge-and-discharge cycles.

This is very bad for the battery and may cause it damage. It may get to a point where the battery will never hold sufficient charge at any one point to support features like sound on the headset.

Once you ensure that you use best practices to charge your headset, and that it is fully charged, please try to use your headset again and see if the no sound problem has been resolved.

2. Volume is Muted

It has happened to most of us. The “ah” feeling and a facepalm: there is probably no sound on your Quest 2 because the volume is muted.

It may have been done in error, or you had done it earlier and forgot. But this should be one of the first things to check before trying any other troubleshooting steps when there is no sound on your Quest 2 headset.

This applies whether you are using the built-in speakers, headphones, or PC over Oculus Link. Let’s take a look at them one after the other:

Fix – Unmute Headset

The method to unmute your Quest 2 depends on the output device you’re using.

  • Built-in speakers: We have found that many users confuse the microphone settings with the speaker settings. The microphone controls how people hear you when you speak on Quest 2. The speaker controls how you hear sound coming to your headset.

The control for your microphone on Quest 2 is accessed by pressing the Oculus button to open the universal menu, selecting Device, then selecting the microphone. But that’s not what you need if there is no sound on your Quest 2 headset.

To unmute your speakers, you simply need to use the volume up (+) button on your headset to increase the volume until you get the desired level of sound from your headset.

  • PC over Oculus Link: If you are using Quest 2 on your PC via Oculus Link, please follow the steps below to unmute the speakers:

Click on the volume control button at the bottom right of your PC screen.

On the control that opens, make sure that there is no x next to the speaker icon. Then, move the volume indicator up to the desired volume level

  • Headphones: If you have connected headphones or Bluetooth speakers to your Quest 2 headset, then ensure that the volume is turned up on the connected device.

3. Issues With App

After ensuring that your headset is fully charged and that the volume isn’t muted, the next thing to consider is that the sound issue may just be with the app or game you’re playing at the time.

Some games or apps may be experiencing a glitch either because of a coding error, or the platform on which they are hosted is down, or the app isn’t perfectly suited to run on Quest 2.

Fix – Check Another App

To eliminate the app as the possible cause of the no sound issue on your Quest 2, try opening another app to see if there’s sound.

If there is sound, please discontinue using the former app and wait for the app owner to resolve the issue or for Meta to release an update if compatibility is the problem.

If, on the other hand, you try another app and there is still no sound, please move to the next fix below.

4. You’re Using Unsupported Headphones

Headphones…good-quality headphones…provide much better sound quality and noise cancelation than the built-in speakers on the Quest 2 headset. That’s why many users prefer to experience Quest using dedicated headphones.

However, not all headphones support virtual reality systems. Some headphones are meant just for phones and PC, and even some of the ones that are supposedly made for virtual reality headsets may not be compatible with your Quest 2 headset.

So, if you’re using headphones on your Quest 2 and there is no sound, it is possible that the headphone is not supported for use on your headset.

Fix – Use Supported Headphones

Quest 2 supports 3.5mm headphones and USB-C headphones. 3.5mm headphones have to be plugged into the audio port on the right side of the headset. USB-C headphones should be plugged into the charging port behind the audio port on the headset.

But this is rather broad. You need to do extensive research on the best headphones specifically for Quest 2 and use user reviews as a guide.

Officially, these headphones are tested and supported by Meta:

USB-C headphones

USB-C to 3.5mm adapters

  • Google USB-C to 3.5mm Adapter
  • Samsung USB-C Headphone Jack Adapter
  • Apple USB-C to 3.5 mm Headphone Jack Adapter

If you plug a 3.5mm and a USB-C headphone on your headset at the same time, the 3.5mm jack is given preference for output by Quest 2. Also, be aware that Quest and Quest 2 do not support external microphones.

5. There’s A Glitch

A glitch is an issue with a device that causes it to malfunction temporarily. Usually, this will either go away on its own, or require a minor fix to get the device working well again. The tricky thing about a glitch is that the cause is usually unknown, so you may have to try a few fixes before arriving at a solution.

Fix: Multiples Fixes

When the issue of no sound on your Quest 2 Is caused by a glitch, the following fixes should resolve the problem:

Fix 1 – Connect and Disconnect Headphones

If you are trying to use the built-in speakers on Quest 2 and there is no sound, please connect headphones and see if there is sound. If there is sound, disconnect the headphones and see whether the built-in speakers start working.

Fix 2 – Power the Headset Off and On

If the above does not work, it may be that the headset sound software has malfunctioned. In that case, you would need to power your Quest 2 off, then power it back on. Please note that this is different from a standard reset; just follow the steps below.

1. Press and hold the power button on your headset until it turns off

2. Wait a full minute

3. Press the power button to power it back on

Then test for sound and see if the issue is resolved.

Fix 3 – Change Headphones

If you are using a headphone and the sound stops on your Quest 2, it possible that the glitch is on the headphone. Please unplug the headphone and plug it back in. If the sound is not restored, please try another headphone and see if it works.

6. Audio Setting Not Properly Configured On PC

If you are using Quest 2 on your PC over Link when you experience the no sound issue, it is possible that your headset speaker is disabled in the PC sound settings. And even if it is enabled, the headset has to be chosen as the output device on your PC for the sound to work.

You see, even though you are using your PC to play, the PC has to pick the sounds from your Quest 2 and relay them to you through the PC speakers. Therefore you need to enable your Quest 2 headset and then set it as the audio output source on your PC to fix the no sound issue.

Fix – Enable and Choose Headset As Audio Output in PC Settings:

Please follow all the steps below one after the other to enable your Quest 2 headset speakers on your PC and grant it all the necessary permissions needed for the sound to work properly.

1. Click the Start/Windows button on your PC

2. In the search bar, type Sound Settings and click Enter

3. Select Sound Settings from the search results

4. On the window that opens, in the Output section, select Manage Sound Devices

5. On the window that opens, scroll to the Disabled section and see if your Oculus Quest 2 device is listed there. If it is, please toggle to Enable it.

6. Then, go back to the Output section and under Choose Your Output Device, select Headphones (Oculus Virtual Audio Device)

7. Click OK

8. Then, open the Oculus app on your PC

9. Select Devices

10. Select Quest 2 and Touch

11. Select Quest 2 Headphones as the audio output device

12. Ensure that the volume is at a desired level

After effecting all these changes, please check and see if the sound issue on your Quest 2 has been resolved.

7. It’s Connected to A Bluetooth Speaker Or Headphone And You Forgot About It

Another “ah” moment that users have reported when there is no sound on their Quest 2 is that they connected the headset to a Bluetooth speaker or headphones, and forgot all about it.

Fix – Turn Off Bluetooth Speaker

If you have paired your headset with a Bluetooth speaker, you need to disable the speaker as output by turning the speaker off, or disabling the pairing in Oculus settings.

To disable the pairing:

1. Press the Oculus button on the right controller to open the Universal menu

2. Select Settings

3. Select Experimental Features

4. At Bluetooth pairing, select Unpair next to your Bluetooth device

Fix 2 – Disconnect Headphones

The same goes for connected headphones on your Quest 2 headset, whether they are wired or wireless. You simply have to turn off or disconnect the headphones so that the sound on your headset is relayed to the built-in speakers only.

8. Headset Out Of Date

If you have been reading our guides on fixing problems on Oculus Quest and Quest 2, you may have noticed that the only constant possible cause of any issue on Oculus is that the headset firmware is out of date. And the no sound issue is no different.

The headset firmware controls every single aspect of the functioning of the headset, from power and sound to internet connection and downloading/sideloading apps. Therefore, if the firmware is out of date, any one of the functions on the headset may run into an error, including the sound.

This works in two possible ways:

1. The no sound issue may be a bug that the Meta have observed in their software and released updates to correct the bug. If your Quest 2 does not have the update, it will run into the bug at some point

2. The no sound issue may be a result of compatibility issues that developed when you downloaded or played new games. Meta releases firmware updates that enhance the ability of your headset to handle new and advanced games seamlessly. Therefore, if you do not have the latest updates, your Quest 2 may run into issues including no sound.

Fix – Update Firmware

For your Quest 2 firmware to update successfully, it has to be fully charged, connected to the internet, and left on standby mode for at least 2 hours. This may not always work because of issues with internet connection or a glitch on the headset. To be sure that your headset is updated, please follow the steps below:

1. Put on your Oculus headset

2. Press the Oculus button on the right controller

3. On the Menu that appears, click the Clock icon

4. Select Settings

5. Select System

6. Select Software Update

7. At the top right corner, select to Update is there is any available.

Or

1. Put on your Oculus headset

2. Press the Oculus button on the right controller

3. Select Settings

4. Select About

5. Select Download or Install Updates

9. There’s A Permanent Bug On Your Quest 2

If an update does not fix the no sound issue on your Quest 2, the cause of the problem may be a permanent bug on your headset which can only be fixed by resetting it to factory settings. Unfortunately, there are just too many factors that could cause a bug to develop in your headset including:

  • Unsupported settings and configurations by the user
  • Physical damage on the headset
  • Unsupported devices used on the headset
  • Malfunction caused by playing incompatible games on Quest 2
  • Inevitable malfunction due to coding problems on Quest 2, and many more

Because one cannot tell which one of these caused the bug, the only practical solution is to reset the headset to factory settings and see if it clears the no sound issue.

Thankfully, Oculus provides a cloud backup that enables you to save you installed apps, game progress and settings which are restored after the reset.

To back up your Quest 2 data:

1. Make sure your headset has a strong internet connection

2. Strap on your headset and press the Oculus button on the right controller

3. On the Universal Menu, select Quick Settings

4. Select Settings

5. Select System

6. Select Backup

7. At Cloud Backup, toggle to turn it on.

8. Wait 30 minutes for backup to finish

To reset Quest 2 to factory settings:

To reset using headset:

1. Make sure your headset is fully charged

2. Turn off your headset.

3. Hold the power and volume down button on your headset down simultaneously

4. Hold until the start-up screen loads on your headset

5. Use the volume buttons on your control to highlight Factory Reset and press the power button to select it

6. Use the volume button to highlight Yes, Erase and Factory Reset

7. Press the power button to select it

To reset using phone app:

1. Make sure your Quest 2 is fully charged

2. Open the Oculus app on your phone

3. Select Devices

4. Select your Oculus Quest 2 headset

5. Select Advanced Settings

6. Select Factory Reset

7. Confirm Reset

10. Headset Speakers Damaged Permanently

A factory reset is usually a last resort when fixing issues on Quest and Quest 2 headsets. When a factory reset doesn’t work, it is usually either because of a manufacturing fault or a physical damage on the headset. And this is the case with the no sound issue on Quest 2.

In this case, you would need to repair the headset, replace it, or contact Oculus for support.

Fix – Repair Headset Speaker

We always advise caution with Quest 2 repairs. Meta do not repair their Quest or Quest 2 unless the headset is still under warranty. If it is not under warranty, you would have to find a trusted specialist in VR systems repair, which is quite difficult.

May repairs end up doing more harm than good in the long run. However, if you know of any good repairer for your Quest 2, then it’s definitely worth a try.

Fix 2 – Replace Headset

If you do not have access to a well-reviewed repairer for your Quest 2, you are better off replacing the headset (view on Amazon). Please do not buy a refurbished Quest 2. Also, do not buy from a friend unless you’re sure of the working condition of the headset.

Fix 3 – Contact Oculus

You can contact Oculus if your Quest 2 is still under warranty to get a refund, repair or replacement. If your headset is not under warranty, you can only contact them to offer possible solutions to the no sound issue on your headset.

Either way, you can open a support ticket with Oculus.

Brady Klinger-Meyers is an experienced tech writer and marketer who currently writes for Techzillo as well as other popular sites like MakeUseOf. At Techzillo, he focuses on consumer technology in general with his interest being Android OS. Read our Editorial Guidlines and Fact Checking process.

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