Oculus Quest 2 Controller Not Tracking? Try These 16 Fixes

Oculus Quest 2 Controller Not Tracking

Oculus Quest 2 uses cameras, lighting, and sensors to keep track of where your controller is in relation to your headset in order to allow you properly perform actions on the game you are playing.

Even though some Quest 2 games support using only your hands to control the game, the controllers are the default means of setting up Quest 2, playing games, and performing other actions like browsing and streaming.

Once your controllers are paired to your Quest 2 headset, the headset activates a feature called Hand Presence. This Hand Presence is what gives you the feeling that your virtual hands in Quest 2 are your actual hands.

And this is one of the main features that makes Quest 2 a real virtual reality experience. For example, the Grip button on the controller grabs objects in the game or makes a fist when using your virtual hands.

Therefore, when your controllers lose tracking on the headset, it spoils the entire gaming experience as the actions you perform with your controllers are no longer emulated by your hands on the headset.

To resolve issues like this, there are so many factors to put into consideration. This is because the tracking feature on Quest 2 controllers is integrated with several factors including headset camera, controller sensors, lighting, guardian settings, the app you are playing, reflection of light, and lots more.

But do not worry because we have broken every factor down into possible issues and known fixes so that by the time you have gone through this article you would have found the right solution for your own situation.

Why Does My Oculus Controller Keep Losing Tracking?

In the known causes and fixes provided below, we have been methodical by going from the most common to the rare ones. We also suggest that you try the fixes in the order provided so you get the controller tracking issues fixed quickly.

1. Headset Cameras Dirty

Your Quest 2 headset has 4 exterior cameras on it. These cameras are responsible for capturing your controllers, detecting their position and movement, and translating those into the actions in your virtual game.

Without the cameras, controller tracking will not work. Many users, even the ones that have good Quest 2 maintenance habits, often forget to clean these 4 cameras.

So, if there is dust, dirt, scratches, smudges, or anything else covering the lenses of any one of the cameras, it is sure to cause the issue of controllers losing tracking on Quest 2.

Fix – Clean Cameras

You need to clean the 4 external cameras on the headset from time to time. Also remember to clean the lenses on the headset to ensure that tracking works well on your Quest 2.

  • Use a clean, dry microfibre cloth to clean the cameras
  • Do not use an abrasive material to clean your cameras because they will cause scratches on the lenses
  • Do not wet the cloth. If the dirt is stuck, dampen the cloth only a bit and rub gently. Then use dry cloth to clean the cameras again

After cleaning the cameras, try using your headset again and see if the error is cleared.

2. LEDs and Mirrors in Your Home

The signals from the Quest 2 controllers are transmitted to the headset using Infrared LED light. The infrared LED signals are then used by the headset to detect the position, orientation and movement of the controllers. You can see these lights on the tracking ring when you use an infrared camera.

Now, if you have other LED lights like Christmas lights or LED bulbs in your playing area, they would interfere with the LED signals from your controllers and “confuse” the headset. And this would cause the controllers to lose tracking.

Similarly, because the controllers transmit infrared signals, objects that transmit infrared signals like TV remotes and cameras could also interfere with the functioning of the controllers.

Also, any reflective surfaces and mirrors in your playing area could interfere with the transmission of the infrared LED signals from the controllers to the headset.

Fix – Remove Any LEDs and Mirrors That Could Be Interfering

1. Remove any LED lights in your playing area

2. Keep the TV remote, camera, and any other objects that emit infrared signals at a good distance from your headset. If possible, away from the playing room

3. Also, keep toasters, electric heaters, and microwave ovens away from your playing area.

4. Remove mirrors from the area. If you cannot, then cover them while you play

3. It’s Too Bright or It’s Too Dark

For Oculus Quest and any virtual reality experience, lighting is one of the most important factors to consider when setting up your playing area. The lighting has to be right for the external cameras on the headset to accurately capture and track the movements on your controllers.

If the lighting in your playing area is too bright or too dark, the cameras will not be able get the right feedback from the controllers and this would cause the controllers to lose tracking.

Fix – Balance Out Rooms Lights

Quest 2 uses a technology called Oculus Insight to monitor point around your playing area. It uses these points to find high contrast areas like white walls and painting in order to measure how far your head is turned and where your hand movement is tracking.

For the best experience in tracking:

  • Avoid having just white walls throughout your playing area
  • Avoid having only specific spots lit in your room, leaving other areas darker. Instead make sure the entire room is evenly lit.
  • Make sure there are lighting spots like paintings or other high contrast spots so that the tracker will use them to monitor your movements properly
  • If you are playing at night, you may feel the need to use overpowering lights. However, this will cause poor performance of the controller tracking system. Use lights that are as close to normal daylight as possible
  • Also, if you are not playing in an area that is naturally lit, or you are playing behind a screened room, ensure that the lighting isn’t too dim for the cameras to capture the controllers and their movement.
  • Do not use Quest 2 out in the sun. The light will be too bright and cause the controllers to lose tracking. And there’s the damage sunlight will cause to your headset lenses, too.

4. Controllers Have Low Battery

Your Quest 2 controllers use AA alkaline batteries or rechargeable batteries. The charge state and quality of the controller batteries determine how effective the tracking on them is. In fact, they also affect the functioning of your headset as long as they are paired together.

Related: How Long Does the Oculus Quest 2 Battery Last

If your controller batteries are low or are of poor quality, they will not supply the required charge or voltage needed to send sufficient infrared signals from the controllers to your Quest 2 headset.

Fix – Reinsert Batteries

The first thing to try is to reinsert the batteries using the steps below:

1. Remove the batteries both controllers

2, Wait 5 minutes

3. Replace the batteries

If you are using rechargeable batteries, then charge them before you try using your headset and controllers again.

What reinserting the batteries does is to restart the circuits on weak or damaged batteries.

After doing this, use your headset and see if the problem has cleared

Fix 2 – Replace Batteries with 1.5v or Greater Batteries

If the problem persists after reinserting the batteries, then you would need to replace them. Please note the following when replacing controller batteries:

  • Alkaline AA batteries of high quality generally perform better than rechargeable batteries.
  • Rechargeable batteries start to hold less and less charge after several charge cycles. So, if you notice that your controllers are starting to need charge more frequently than usual, replace rather than recharge them
  • Whether you are using Alkaline AA or rechargeable batteries, make sure you go for at least 1.5V batteries. This is the recommended specification from Oculus. The included batteries are also 1.5V
  • Using low-quality batteries will cause glitches on both your controllers and your headset

You could monitor your controller charge level using any of the methods below:

Using the Headset:

1. Press the Oculus button on your right controller to bring up the universal menu

2. At the end of the bar, you will see the symbol for the controllers to the left and right of the headset symbol

3. Below the symbols are indicators (usually 4 dots) to show the charge level on each controller

Using Oculus App:

1. Open the Oculus app on the phone that is paired to your headset

2. Make sure your Quest 2 headset is turned on and shows connected on the app

3. Open Settings

4. Select Devices

5. Select your headset

6. Under Controller, you will see the battery level

5. Tracking Frequency Too Low

Tracking frequency on Quest 2 controllers is how frequently the headset tracks the position and movement of your hand per second.

Because some games require really fast hand movements, this frequency has to be quite high in order to keep track of every hand movement and ensure there is no lag on your virtual experience.

This frequency is set to auto by default. What this auto setting does is to make the headset attempt to match the refresh frequency of the bulbs in your home. The frequency is usually 50 or 60HZ depending on which country you live in.

  • However, this auto setting may not always keep up with the default light frequency in your area. Sometimes, it may even default to the 30HZ frequency which is too low for many games on Quest 2. When this happens, the headset cannot properly track your controllers causing the controller losing tracking error.
  • Another problem with the auto setting is that the left and right controllers sometimes refresh at different rates which will also cause the tracking issue on Quest 2.

Fix – Increase Tracking Frequency

To address the issue above, you need to change the tracking frequency from automatic to a high figure.

We recommend going for the highest, 60HZ. To do this:

Using Oculus app:

1. Open the Oculus app on the phone that is paired to your headset

2. Make sure your Quest 2 headset is turned on and shows connected on the app

3. Open Settings

4. Select More Settings

5. Select Advanced Settings

6. Go to Tracking Frequency and change it to 60HZ

Using Quest 2 headset:

1. Strap on your headset and press the Oculus button on the right controller

2. Select Settings

3. Select Device

4. Select Tracking Frequency and change it to 60HZ.

6. Bug

If after addressing the issues of controller batteries, settings, and playing area and the issue persists, you may then consider that your headset or controller has developed a bug. Bugs on Quest 2 are easy to fix. You only need to perform some actions using a step-by-step approach.

Please follow the steps below in the order presented to fix bugs on your Quest 2 controllers and headset

Fix – Wait For Them to Track Properly

If you have set up your headset and controllers properly, then it’s possible that the tracking issue is due to a temporary glitch on the headset. The glitch may be caused by a momentary issue with losing tracking signal, a poorly-lit spot, or software issues in the headset sensors.

In any case, waiting a bit has resolved the controller tracking issue for some users, and it may work for you.

  • While waiting, we suggest that leave your headset to enter the low power sleep mode rather than continue to operate it. This will give the headset the opportunity to refresh its software when you wake it from sleep.

Fix 2 – Restart the Quest headset

If waiting for a while does not make the controller to start tracking properly, you may restart the Quest 2 headset. In fact, this has resolved the issue in more than half of the reported controller tracking issues on Quest 2. That is, after users have ensured that the controllers and headsets have the right settings.

To restart the Quest 2 headset, you should try a soft restart first. A soft restart removes temporary glitches and other minor errors that may cause tracking to stop working on your controllers.

If a soft restart does not work, then we recommend using the hard reboot option to be sure that you are clearing the serious bugs on the headset software.

To perform a soft reboot:

1. Press and hold the power button on your headset until a shutdown menu appears

2. Select Restart to restart your Quest 2 headset

Then check if tracking is now working. If the issue persists, perform a hard reboot using the steps below:

3. Press and hold the power and (–) volume buttons on your headset simultaneously

4. Hold until the boot menu screen appears

5. Use the volume buttons to navigate and highlight Boot Device

6. Use the Power button to select the Boot Device option

Fix 3 – Unpair and Re-pair Controllers

If both reboot methods do not resolve the issue, the next step to take in fixing a bug is to unpair your controllers from your headset and then pair them back.

This is because, the current pairing of your controller with your Quest 2 headset may have run into a synchronization error. When this happens, the headset will no longer be able to detect the activities of the controller and track them properly.

Please follow the steps below to unpair your controllers and then pair them back with your headset:

1. Open the Oculus mobile app on the phone that is paired to your headset

2. Tap Devices from the bottom menu

3. Select your headset

4. Tap Controllers

5. Tap the left controller

6. Tap Unpair Controller

7. Repeat the process for the right controller

At this point, it’s a good idea to restart the headset. Then pair again using the steps below:

1. Open the Oculus mobile app on your phone.

2. Tap Devices in the bottom right corner of your app.

3. Select your headset

4. Tap Controllers

5. Tap Left

6. Press and hold the and buttons simultaneously to pair the left controller

7. Hold the buttons until the controller LED blinks and then lights up

To pair the right controllers,

1. Press and hold the and buttons simultaneously on your right controller if you are pairing the right controller

2. Hold the buttons until the controller LED blinks and then lights up

Fix 5 – Reset Controllers

If re-pairing the controllers does not fix the problem, the next step is to reset them. The bug may not be with the connection between the headset and the controllers but on the controllers themselves. Resetting them will clear any issues that may be causing them to lose tracking.

To reset the controllers:

1. Press any button to wake the controller on your Quest 2

2. While you have your headset on, press and hold the Oculus button on your right controller. This will reorient the controller

3. Remove the battery and place it back into your Quest 2 controller

4. Restart your Quest 2 headset. Pair the controllers again if you need to.

Fix 6 – Reset Guardian

Guardian on Oculus Quest 2 using the tracking system to detect your current position relative to your playing area and alert you when you are moving beyond your playing area…or when a human or pet enters your playing area.

Sometimes, an issue with this guardian feature could cause the entire tracking system to malfunction. To fix this, you need to first reset the guardian using the steps below:

1. Open the Oculus app on the phone paired to your headset

2. Select Devices

3. Select your Quest 2 headset

4. Select Guardian Setup

5. Select Reset Guardian

Fix 7 – Clear Guardian History

If resetting the guardian does not work, you need to clear the guardian history. The guardian history is like the cache memory that stores all the guardian settings you have used on your Quest 2. It enables you to set a game up quickly with the previous guardian settings you used for it.

However, when the guardian history gets clogged up, it can cause issues with tracking on your controllers. To fix this, you need to clear the guardian history and restart your game afresh. To clear guardian history, please follow the steps below:

1. Open settings on your Quest 2 headset

2. Select Guardian

3. Scroll to the bottom and select Clear to clear the history

7. Firmware Out of Date

In some cases, especially if the tracking issue on the controllers is a constant thing, then it is likely that the Quest 2 headset needs an update to fix the bug. You Quest 2 headset should update automatically when it is turned on, connected to WIFI, plugged in to charge and left on idle.

Fix – Update Firmware

Because you may not often have your headset in the state described above, you need to check for updates manually using the steps below:

1. Press the Oculus button on your right controller

2. Hover over the clock on the left side of the universal menu.

3. When Quick Settings appears, select it to open the Quick Settings panel.

4. Select Settings in the top right corner.

5. Select System, then select Software Update from the left menu

8. Poor Internet Connection

Another often-overlooked cause of controllers losing tracking on Quest 2 is that the internet connection may be poor. Tracking in itself does not need internet connection to work. But if the game you are playing requires internet, poor internet connection could result in the error of controllers losing tracking in Quest 2.

Fix – Improve Internet Connection

1. Make sure your headset is no more than 30 feet from the router

2. Reduce the number of active devices connected to your router

3. Restart the router by unplugging it, waiting 2 minutes and then plugging it back

4. Then test the internet connection by streaming a video. Make sure there is no buffering at all

5. If the connection is still poor, contact your ISP.

10. Hardware Damage

At this point, we have exhausted the most-common software related issues that may be causing your Quest 2 controllers to lose tracking. If the issue still persists after trying all the issues above, then you may consider that your headset has suffered hardware damage.

Every component of the Oculus Quest 2 VR system is delicate and needs to be handled with care. It is easy to cause damage to the controllers by:

  • Hitting your controllers against each other (You might notice your controller continuously buzzing if you do)
  • Hitting them on the wall or ground or ceiling
  • Dropping your controllers unto the floor
  • Placing your controllers under heavy objects

Fix – Replace Controllers

To address a hardware damage on your controllers, you simply have to replace them (view on Amazon). There is no genuinely guaranteed way to repair Quest 2 controllers.

Fix – 2 Reach out to Oculus support

Alternatively, you could reach out to Oculus Support to report the issue you are having with your controllers. As always, we recommend that you outline all the steps you have already taken to troubleshoot the issue in order to guide their support. You can contact Oculus using or create an account on the support portal.

Brady Klinger-Meyers is an experienced tech writer and marketer who currently writes for Techzillo as well as other popular sites like MakeUseOf. At Techzillo, he focuses on consumer technology in general with his interest being Android OS. Read our Editorial Guidlines and Fact Checking process.


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