Oculus Quest 2 Won’t Turn On? Try These 15 Fixes

0
How Long Does the Oculus Quest 2 Battery Last

If you’re a user of Oculus Quest 2, you would agree that it offers some of the most exciting and realistic virtual reality and gaming experiences out there.

However, you may have encountered some issues and errors during your use of it and there is probably none scarier than when Oculus won’t turn on…or gets stuck on the dreaded blank screen.

When this happens, it is important not to panic and attempt random actions to fix it; you may end up making things worse.

The issue may have been caused by something as simple as a temporary glitch that requires a hardware reset; or low battery; or an update that you should not interrupt. If you attempt to perform certain actions without care, you might damage your Headset for good.

In this article, we will walk you through all the possible, known causes why your Oculus Quest 2 won’t turn out, and provide detailed solutions to each of them.

Why Won’t My Oculus Quest 2 Turn On

1. Software Glitch

Oculus Quest 2 is powered by sophisticated software programmes that interact with each other and with the programmes on your favourite games and apps, to make the VR system work.

There are times when the software may run into a temporary malfunction called a glitch. Below are some factors that could cause this glitch:

1. Corruption in software code: sometimes the Oculus Quest software may become corrupt during use, especially as it interacts with the apps and games you have sideloaded to it.

Software developers always make room for such, so that the code corrects itself after a brief while.

2. Interrupted Software Update: Software/firmware update on Oculus Quest 2 happens automatically, and in the background. The updates are downloaded while the headset is on, but some of the installation takes place when it is off…much like on your phone and PC.

If you try to power on your headset while this installation is taking place, it will interrupt the process and cause a booting problem, hence Oculus not turning on.

3. Issues with an installed update: there may also be an issue with a newly-installed software update on Oculus.

Sometimes, software updates come with bugs or compatibility issues such as the January 22 Oculus Quest 2 update which caused blurry visuals on some headsets.

Each of these scenarios have different solutions, and we will provide details on resolving them.

2. Out Of Battery

Sometimes, it’s just as simple as your headset is out of battery. It’s easy to get carried away with your virtual reality experience and lose track of the level of your battery. You may be surprised that a low battery could be the cause even though you powered your headset off yourself on the last use.

Another common scenario is when you forget to power the headset off and it goes on sleep instead. On sleep mode, the battery is still working to make the device and your current applications quickly available when turned back on.

As a matter of fact, leaving Oculus inside the case can also drain the battery. This is because the case may activate the proximity sensor even though you are not wearing the headset.

Therefore, when your Oculus Quest 2 headset won’t turn on, do not overlook the possibility that it is simply out of battery.

3. Damaged Charging Port

Still on the battery issue, you may have casually plugged in your Oculus headset to charge and gone your way. Then, perhaps, come back several hours later only to find that it will not turn on.

If your headset was working fine and you are aware that the battery was low before you plugged it in, then it’s possible that the charging port is damaged.

4. Dirt In Charging Port

A similar scenario is that the charging port may be filled with dirt. Dirt and any other foreign particles impact the performance of technological appliances, and your Oculus Quest 2 is no different. If there is dirt in the charging port, it will obstruct contact and flow of electric charges between the charging port and the cable which means your Oculus Quest won’t charge.

Cleaning the parts of your Oculus Quest 2 system should be a routine process to avoid such problems.

5. Damaged Cable

Another possible scenario with charging issues is that the cable has gone bad. Sometimes, you could actually tell that a cable might be faulty from physical inspection.

Your Oculus Headset link cable should be handled with care and put away carefully when not in use. A little damage to the inner wires of the cable could your headset to stop charging.

6. Hardware Problem

Just as with any other technology, the Oculus Quest 2 system may develop hardware problems. There are several hardware faults that could develop on the headset, from faulty sensors and links to damaged circuits and processors.

It is often hard to tell the source of an internal hardware error when Oculus Quest 2 fails to turn on. One usually ends up having to have the headset repaired or replaced. This should be the last resort when you have tried all the fixes provided in this article.

To avoid most hardware problems with Oculus Quest 2, please handle the headset with care. Dropping it or hitting it on a hard object can cause damage to it, resulting in not turning on.

7. Damaged Battery

Oculus Quest 2 headset batteries have a decent lifespan, usually years. When they reach the end of their lifespan, they stop functioning. And then you would need to replace the cells in the original battery.

However, your usage can affect the lifespan of the battery and damage it a lot quicker. Here are some practices that can get your headset battery damaged:

1. Leaving the headset plugged in even after it is fully charged. Please disconnect charger when the light turns green.

2. Leaving the headset on sleep mode for too long or too often. Please power off the headset completely instead.

3. Charging the headset with a charger other than the original charger.

4. Charging the headset with too-high or too low-voltage

When the battery is damaged, your Quest 2 headset will not turn on, no matter for how long you charge it.

8. Power Button Is Broken

A broken power button is one of the often-overlooked causes of Oculus Quest 2 not turning on. With constant use over time, the power button of the control may become loose or broken, making it unable to establish contact with the sensor that powers it on.

In some cases, the button may get stuck and pushed in. This will also make you unable to power the VR.

9. Issue With Wall Outlet

The power or charging issue could also be from the wall outlet, that is, the power supply socket. If the outlet if faulty, it will not supply adequate or even any electricity to your device.

A quick way to test for faults on the outlet is to plug another device into it and see if it powers it, or, plug your Oculus Quest 2 into another outlet and test.

How to Fix Oculus Quest 2 Won’t Turn On

When your Oculus Quest 2 fails to turn on, fixing the issue requires some care and patience. Just as there are several possible causes for the problem, there are also several corresponding possible solutions.

1. Hold Power Button 20-30 Seconds

The first step to troubleshooting an Oculus Quest 2 that won’t turn on, is to perform a hard reboot. The hard reboot forces all processes on the system to stop and restart.

This is necessary because the black screen on your Quest may be caused by a process that isn’t stopping or starting properly. The hard reboot also helps to flush some bugs that may be affecting your device.

  • To perform a hard reboot, press and hold the Power button for at least 30 seconds
  • Wait until the LED lights turn bright, then release the power button.

When you perform a power reboot, Oculus Quest 2 may take a bit longer than usual to boot fully, and that’s okay. Once booting is complete, confirm that you can use Oculus again.

Alternatively;

Take off the headset if you have it on

  1. Connect Oculus to your phone and log in on the Oculus app.
  2. If the app detects your headset, launch a game on the app.
  3. If the game launches successfully, put on the headset immediately and power it on.

This is called a synchronized reboot and can sometimes resolve the black screen problem.

2. Charge It

As obvious as it sounds, your Oculus Quest 2 may simply be out of battery. Confirm that the wall outlet is working fine, clean the charging port of any dirt, and plug in Oculus to charge.

When you plug it in, confirm that the charging light comes on, then give it time to charge. When the charging completes, try to power on Oculus again and see if the booting problem has been resolved.

4. Hold Down The Power And Volume Down Button

In a smart system, there is a software programme called a Bootloader. The bootloader serves to ensure that all the data required to boot the smart system are properly and fully loaded into the memory of the system before booting.

If the boot data do not load in the right sequence or do not load fully, the system will not boot. And this is sometimes the reason for Oculus Quest 2 not turning on.

When this happens, you would need to boot Oculus by forcing the Bootloader to load all the boot data in the right order.

To do this:

  1. Press and hold both the Power and Volume Down buttons simultaneously for at least ten seconds.
  2. A Menu will appear. Use the volume up and down buttons to navigate and select the Exit and Boot device option
  3. Press the Power button. This will begin the boot process from the bootloader.

This process may cause booting to take a bit longer than usual as the bootloader completes the process. If a booting error was the problem, this process is sure to resolve it. If not, please continue to the next step.

5. Leave Quest 2 Charging For Up to 2 Hours

Sometimes, your Oculus device battery may be so drained that it will take some time to get it charging. This is because, when the battery is totally drained, the circuit in the battery cells get disconnected.

So, when you are sure that your wall outlet is working fine and your cable is on order, plug in your Oculus and leave it to charge for a while. The red or orange charging light may not come on immediately because of the reason explained in the paragraph above.

Leave it to charge for at least 2 hours so that it has time to restart the circuit and charge your battery properly. We recommend 2.5 hours which is the average time required to charge new batteries. Please do not try to power on your Oculus Quest 2 during this time.

When the time elapses and charging is completed, power on your Oculus and see if the issue is resolved.

Another reason for leaving Oculus to charge for at least 2 hours is that it may be installing an update. You may remember that we explained earlier that an interrupted update may cause Oculus to not turn on.

So, the wait gives the device enough time to complete the update installation and boot properly.

6. Clean The Proximity Sensor

The proximity sensor is responsible for detecting that you are wearing the headset so that Oculus can power on. It is that little black device placed between the two lenses, towards the top.

The proximity sensor works by detecting how close your face is to the headset. If your face is close enough, the proximity sensor will permit the headset to power on.

Just like the lenses, the proximity sensor performance can be affected by dirt or any other smudges. If it is not clean, it may not detect your face and this can cause Oculus to not power on.

One quick way to know if this is the problem, is to place a finger directly but lightly on the sensor. If Oculus turns on, then you are sure the sensor needs cleaning.

To clean the proximity sensor, please use only a dry microfibre cloth.

7. Don’t Use Extension To Charge

You may be using an extension cord to charge your Oculus Quest 2, but this is not a good idea for the following reasons:

  1. Many extension cables supply less or more voltage than your Oculus needs to charge properly
  2. If there is an issue with any device connected to the extension, it is very likely to affect your Oculus Quest 2 as well

When using Oculus Quest 2, it is important to avoid using any peripherals that are not original to Oculus. This is because Oculus Quest 2 has strict specifications for optimal performance and going against them might cause Oculus to not function properly.

In the same vein, do not use a USB cable other than that provided by Oculus.

8. Replace Cable

When you have confirmed that your wall outlet is working well, and you have left Oculus to charge up to 2 hours and yet it doesn’t charge, there is likely to be damage on the cable.

To test, use another USB to charge for several minutes and see if the charging light comes up. If it does, you would need to replace the cable (view on Amazon).

Please resist the temptation to continue using your test cable (usually phone charger) for Oculus Quest 2. Oculus and your phone have different power specifications and your phone charger may damage Oculus battery with prolonged use.

9. If Connected to PC, Disable Power Saving while Running Oculus Quest 2

Depending on your power settings, your PC turns off some functions and devices connected to it to save power on Battery. If Oculus is connected to your PC, you should configure your PC to not enforce power savings on Oculus.

To do this with Oculus connected:

  1. Click the Windows button on your PC keyboard
  2. Type in Device Manager
  3. Scroll to Host Controller USB Driver and right-click on it
  4. Select Properties
  5. In the property window that opens, select Power Management
  6. Deselect the Allow The Computer To Turn Off This Device To Save Power
  7. Click Ok and exit

10. Factory Reset

When you have tried all the steps above and your Oculus Quest 2 still won’t turn on, you may have to perform a factory reset. A factory reset removes all the settings, games, saved games, and account information on your Headset. However, it does not remove content that you downloaded from your account.

The reset is necessary to remove all the configuration issues and bugs that may have caused your Oculus to stop working. Please follow the steps below to reset Oculus Quest 2:

  1. Turn off your headset.
  2. Hold the power and volume – button on your headset down simultaneously
  3. Hold until the start-up screen loads on your headset
  4. Use the volume buttons on your control to highlight Factory Reset and press the power button to select it
  5. Use the volume buttons to highlight Yes, Erase and Factory Reset
  6. Press the power button to select it

Alternatively, if the Oculus app on your phone detects Oculus, you may reset on the app:

With the headset fully charged,

  1. Open the Oculus app on your phone
  2. Select Devices
  3. Select your Oculus Quest 2 headset
  4. Select Advanced Settings
  5. Select Factory Reset
  6. Confirm Reset

Wait for the process to complete and for Oculus to restart. Check to confirm if it is now working.

11. Repair It

If a factory reset does not get your Oculus Quest 2 to power on, it may be that the cause is some hardware damage on your device.

When it comes to hardware repairs, please avoid DIYs. Oculus Quest 2 is a complicated system with intricate connections. It is best to take it to a trusted repair shop that deals in Virtual Reality hardware.

12. Replace It

If you are unable to find a repair shop for your Oculus, you are best served to replace it (view on Amazon). In fact, users have reported that Oculus Quest 2 kept developing new problems after a repair. Getting a new Oculus Quest 2 will also give you a clean slate to start practicing all the best practices you have learned from this article.

As much as possible, avoid buying a used Oculus Quest, whether from a friend or a shop. You do not know how they have handled their Oculus or any fault it may already have.

13. Contact Oculus

First of all, bear in mind that Oculus (Meta) does not repair its devices. Contacting Oculus would be to receive guidance on other possible solutions, or on a replacement under warranty. To report Oculus issues, you can open a support ticket.

You can also get help from their official online community.

14. Return Your Headset Under Warranty

Oculus Quest 2 has a 2-year warranty on its devices and peripherals. If your headset is still under warranty, you are eligible to return it for a replacement by Oculus. Kindly note that you will be asked questions about cause and nature of the damage, to determine whether you are eligible for a free replacement. If the damage to the headset was a result of careless use by you, your request may be declined.

15. Wait For The Problem to Fix Itself

When Oculus Quest 2 fails to turn on, it may be a result of an unknown temporary software or hardware glitch. Sometimes, such glitches go away on their own after a while.

Users have reported that after making sure that their Oculus was fully charged, they left it for a day and then came back to find that the power-on issue had resolved on its own.

Therefore, when your Oculus won’t turn on and you have tried all the fixes above, you may just wait 24 hours and retry.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.

LEAVE A REPLY

Please enter your comment!
Please enter your name here