Oculus Assistant Service Keeps Stopping? Try These 11 Fixes

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Oculus Assistant Service Keeps Stopping

When Oculus launched the web browser feature in Quest, it stated that the Oculus browser would allow you experience watching VR videos and interactive VR experiences on VR websites like no other VR system could.

While that’s up for debate, there is no doubting the fact that the Oculus browser on Quest and Quest 2 extends your VR experience far beyond the traditional apps that you can download to your headset.

Oculus offers two browsers on Quest and Quest 2 headsets; the built-in Oculus browser and the Firefox Reality browser. And users can use any of these to explore virtual reality experiences in a seamless transition from app to web.

Users, however, have been reporting an issue when trying to enter searches or web addresses in the browser: the “Oculus Assistant Service Keeps Stopping” error message. Now, you may be wondering what the Oculus browser has to do with a voice assistant service. There is no official explanation for that right now, other than it being a glitch that Meta is aware of.

However, our research shows that Oculus Assistant and the Oculus Keyboard are built to integrate with each other as they are both input methods. So, when there is an issue with the voice assistant input software, it often affects they keyboard input software in turn.

What we will do in this article is to explain all the possible reasons why your Quest or Quest 2 displays the Oculus Assistant Service Keeps Stopping, and provide solutions on how to resolve it.

Why Does It Say Assistant Service Keeps Stopping

As we explained from our research, voice input and keyboard input on Oculus have a very close integration, so a lot of the time, the issue you experience when trying to do a search using the keyboard comes from an issue with the voice command.

1. Voice Commands App Out Of Date

If you have ever used the voice assistant on your Quest or Quest 2, you must have enabled and used Voice Command which is the hollow triangle icon in the Quick Settings window.

On your Quest or Quest 2, this voice command is actually an app. And, just like any other app, it needs to be up to date in order to continue functioning properly.

Updates contain fixes for bugs that cause errors in your headset such as the Oculus Assistant Service Keeps Stopping error. Normally, when your headset is up-to-date, the voice command app should update automatically. But, on rare occasions, this may not be the case and you would need to update voice command manually.

2. Voice Commands Bug

The voice assistant feature on Oculus is a new introduction (just mid 2020) on the VR headset. As a feature in its infancy, it is prone to running to bugs and glitches as Meta learn and perfect the software over time.

Bugs are errors in software which make it to malfunction. The bug may be as a result of flaws in the software code, or complications when the software interacts with other apps and features.

When the Voice Commands app runs into a bug, it will affect the voice input mechanism which in turn affects the keyboard input mechanism because of the integration we explained earlier.

3. App Downloads

We mentioned in the point above how interactions with other apps could cause a bug in Voice Command, and in turn, in keyboard input. The issue with new software or features in a system is that they need time for the developers to learn and adapt them to interact seamlessly with other applications.

So, because Voice Commands is a new feature in Oculus, Meta need time to fully perfect the way it interacts with the VR games you download, sideload, and access on the web.

For now, Oculus interactions with some apps tend to cause a glitch in the Voice Commands software, making it to return the Oculus Assistant Service Keeps Stopping error.

3. Tracking Issue

Tracking is another feature on Quest or Quest 2 that could cause the Oculus Assistant Service Keeps Stopping error when you try to search for something on the Oculus browser. Tracking uses sensors in your headset to track your movement in your playing space.

The purpose of this is to help you set up boundaries in your physical playing space. These boundaries help to prevent you from walking into structures in your playing area. With the latest updates, Tracking also alerts you when people or pets walk into your playing space.

However, another important aspect of Tracking is the support for hand and body tracking, even though body tracking is still in its infancy.

In hand tracking, Oculus Quest and Quest 2 use cameras on your headset to detect your hand and fingers, and follow their movement to input commands on your headset.That is, Hand Tracking allows you to control menu functions with your hands rather than with your controllers.

So, hand tracking is an input method. As is Voice Commands. As is keyboard input. And, when there is an issue with Tracking, it could affect voice command, which in turn affects keyboard input and result in the Oculus Assistant Service Keeps Stopping error.

You may now notice the pattern: all the input methods on Quest and Quest 2 are integrated, and an issue with one may cause an issue with others. So, to avoid the issues with Tracking, let’s take a look at some of the factors that affect its performance:

  • Reflective items in the playing area
  • Dark playing area
  • Too-bright or overpowering playing area
  • New Software Update
  • Out-of-date software
  1. Reflective items in the playing area, dark playing area, and an overly bright playing area will affect the lenses of the camera. And the camera is what tracks your hand movement for effective control with your hands.
  2. New software updates may contain bugs which affect Tracking. We saw this with the v38 update for many users. While an out-of-date Quest or Quest 2 will not have the latest fixes and features to support a seamless working of Tracking.

The bottom line is, if there is an issue with Tracking from any of the sources listed above, it may also cause an issue with Voice Commands, which will in turn cause a glitch when you use the keyboard to input search on Quest or Quest 2 browsers.

4. An Outdated Version of Browser

We stated earlier that Quest and Quest 2 come with the built-in Oculus browser and the Firefox Reality browser. These browsers also need to be up to date to support proper input integrations between keyboard and voice command.

Just like other apps on Quest and Quest 2, the browsers should update when your Oculus updates.

A fact to note is that Mozilla is shutting down its Firefox Reality browser and support for it. They are asking virtual reality users to download and use the Wolvic browser instead. This was announced back in February 2022.

So, it is possible that the discontinued of support for the Firefox browser could cause it to be out-of-date even when your Quest 2 gets updated. We will provide a way to fix this later in the article.

5. Headset Out of Date

Your Oculus Quest or Quest 2 headset is the control unit for every other part of the Oculus virtual reality system including the voice commands, browsers, Tracking, controllers, Oculus app on PC and phone, and so on.

If your Quest or Quest 2 headset is out of date, all these other dependent apps, features, and connections may malfunction. This is why your headset is set by default to update automatically.

However, there are occasions where software bugs or network issues may cause your Oculus not to update. In other cases, the update may be interrupted by network disconnection or by powering off your headset off during an update installation.

Whatever the case, an out-of-date Quest or Quest 2 headset may cause voice assistant to stop working, which in turn may result in the Oculus Assistant Service Keeps Stopping error message on your browser

Oculus Assistant Service Keeps Stopping? Try These Fixes

Now that you understand the possible reasons why you are getting the Oculus Assistant Service Keeps Stopping error, let’s take a look at how to remediate each and every one of them step by step.

Different fixes work for different users, so we advise that you try using the keyboard on the browser after completing each fix so as to isolate the cause of the error in your own headset.

1. Reload Browser

The very first thing to do when you encounter the Oculus Assistant Service Keeps Stopping error on your browser, is to reload the browser.

The issues may have been caused by a temporary glitch on the browser software or on the Oculus assistant integration with your Quest 2 keyboard. Reloading the browser may clear the error as it has for other users.

Simply exit the browser. Wait 5 minutes, then open it again and try your search. If the issue persists, then you may try the fixes below.

2. Enable Hey Facebook

In 2021, Meta introduced Hey Facebook to make Voice Command a completely handsfree experience. You may note that initially, you had to access Voice Commands from the universal menu or by double pressing the Oculus button on your right controller.

With Hey Facebook, you could simply use words to initiate Voice Command, navigate and give commands to your headset from the get-go.

If you encounter the Oculus Assistant Service Keeps Stopping error, enabling Hey Facebook may resolve it. That’s because Hey Facebook is an advanced feature addition to the Voice Command software and makes it work better. So, enabling it may clear the Oculus assistant error.

To enable Hey Facebook:

1. Press the Oculus button on the right controller

2. On the Universal menu, select Quick Settings

3. Select Settings

4. Select Experimental Settings

5. Select Hey Facebook and toggle it on

After doing this, please try to type on your Oculus browser to see if the issue has cleared.

3. Disable Microphone Access For Voice Commands App

We have established that Voice Commands is mostly responsible for the Oculus Assistant Service Keeps Stopping error when you try to use the keyboard on your browser.

Therefore, if enabling Hey Facebook does not fix the error, the next step to take would be to disable the input mechanism for voice commands, which is the microphone. This would make Voice Command or Assistant unable to function as an input method and hence stop interfering with keyboard input.

To disable microphone access for Voice Commands:

1. Strap on your Quest or Quest 2 headset and press the Oculus button on the right controller

2. When the Universal Menu opens, select Library on the bottom toolbar

3. Scroll down to Voice Commands

4. Click the three dots to open the menu for Voice Commands

5. Select Permissions

6. On the window that opens, toggle to turn off Microphone access for Voice Commands

After doing this, please try again to search on your Quest or Quest browser and see if the error has cleared.

4. Update Voice Commands App

On the rare occasion that your Voice Commands app is not up to date even if your headset is, you would need to update the app manually. To update Voice Commands app:

1. Strap on your Quest or Quest 2 headset and press the Oculus button on the right controller

2. When the Universal Menu opens, select Library on the bottom toolbar

3. Select Voice Commands

4. If there’s an update for Voice Commands, you will be prompted to install the update

5. Disable Voice Commands in Settings

If the fix above does not work, you may have to disable voice commands completely. Voice Command helps you to perform tasks on your headset like take screenshots and launch games.

It also uses Assistant to provide solutions when you ask questions. These are great features to have, so it’s up to you to decide if you would like to sacrifice Voice Commands for the ability to browse on your Quest or Quest 2 browser.

Please follow the steps below to disable Voice Commands in settings:

1. Strap on your Quest or Quest 2 headset and press the Oculus button on the right controller

2. Select the Apps icon

3. Select Settings

4. Select System

5. Select Voice Commands

6. Toggle to turn it off

6. Clear All Tracking Issues

We explained earlier how issues with Tracking could also result in issues with Oculus Voice Assistant. Therefore, it’s important to eliminate all possible issues with tracking.

1. Ensure Adequate Lighting: Please make sure that your playing area is neither too bright nor dark. If you are not playing in a naturally-lit space, please ensure that the artificial lights are not too bright or dim.

If you are playing outdoors, please do not play under strong sunlight. Not only will this cause too much glare on the cameras it will also damage your headset lenses.

2. Remove reflective items: Any items that could reflect light or images of themselves to the cameras should also be removed from the playing space. Nothing should interfere with the cameras’ ability to directly capture and track your hand movement

3. Clean Sensors: Clean the sensors on your headset with clean, dry, microfibre cloth. Dirt and smudges on the sensors will cause Tracking to stop working.

4. Clear Guardian History: Oculus Guardian enables you to set boundaries in your playing space for each game that you play on Quest or Quest 2. For Guardian to work, it needs Tracking to capture your position within your playing space and then alert you when you stray too close to the boundary.

Every time you set a Guardian boundary, that information is stored in a memory on your headset called Guardian History. Sometimes, this stored data could become corrupt or too much for your Quest or Quest 2 to store. When this happens, Guardian stops working, which could in turn make Tracking to stop working, which in turn makes Voice Assistant to stop working.

So, when you encounter the Oculus Assistant Keeps Stopping error, you should clear your Guardian history to eliminate that as the cause of the error.

To clear your Guardian history:

1. Press the Oculus button on the right controller

2. On the Universal menu, select Settings

3. Under the Guardian section, select Clear to clear your guardian history

NOTE: If you have more than one account on your Quest or Quest 2, this action will remove the history for all accounts.

You could also free up storage on your headset for your Guardian to work better. Please follow these steps to free up storage:

1. Press the Oculus button on the right controller

2. On the Universal menu, select Settings

3. At Storage, beside Manage Storage, click the drop-down to select Applications or Images or Videos, and so on

4. Select the files you want to remove and click Delete

5. Confirm Delete

Disable Space Sense: Space Sense is a feature of Tracking that alerts you when people or animals stray within 9 feet into your defined playing area. This feature was only introduced in 2021 and so is still prone to malfunction from time to time. Just like with Guardian, any problem with Space Sense could cause Tracking to stop working.

If you have Space Sense enabled, please disable it to see if the Oculus assistant error clears. To disable Space Sense:

1. Press the Oculus button on the right controller

2. On the Universal menu, select Quick Settings

3. Select Settings

4. Select Experimental Settings

5. Select Space Sense and toggle it off

After clearing up all issues with Tracking, please try using keyboard on your browser to see if the problem has been solved.

7. Update All Browsers

If your built-in Oculus browser or any other browser on your Quest or Quest 2 is out of date, it may cause the glitch in the keyboard input, resulting in the Oculus assistant error.

All the apps on Oculus are supposed to update when your headset updates. But if there is an app update outside the headset update window, it may cause a gap.

To update your browsers, please follow these steps:

1. Strap on your Quest or Quest 2 headset and press the Oculus button on the right controller

2. When the Universal Menu opens, select Library on the bottom toolbar

3. Select the Oculus browser

4. If there’s an update for Oculus browser, you will be prompted to install the update

Please repeat the process for the Firefox Reality browser or any other browser on your Quest or Quest 2.

If there are no updates, you may try the steps below. Note that this is not available for all Quest and Quest 2.

1. Strap on your Quest or Quest 2 headset and press the Oculus button on the right controller

2. When the Universal Menu opens, select Library on the bottom toolbar

3. Click the drop-down menu for app list view (All, Installed, Demo, etc)

4. You should see Updates listed down on the list

5. Click it and check if an update is available for your browser

After updating your browser, please try using the keyboard and see if the Oculus assistant error clears.

8. Update Headset

If, after updating the individual apps the error persists, you should check if your Quest or Quest 2 headset is up to date. Apart from the version updates, there are also build updates which are released more frequently to fix bugs and enhance capabilities. These updates may fix the Oculus assistant error.

To update your Quest or Quest 2:

1. Put on your Oculus headset

2. Press the Oculus button on the right controller

3. On the Menu that appears, click the Clock icon

4. Select Settings

5. Select System

6. Select Software Update

7. At the top right corner, select to Update is there is any available.

Or

1. Put on your Oculus headset

2. Press the Oculus button on the right controller

3. Select Settings

4. Select About

5. Select Download or Install Updates

9. Hard Reset the Headset

The Oculus Assistant Service Keeps Stopping error could also be as a result of a minor, temporary glitch on your headset.

When such is the case, a hard reset should clear the error. The hard reset refreshes all the running processes on your headset and allows all programmes to load properly.

To do this:

1. Press and hold the Power button for at least 30 seconds

2. Wait until the LED lights turn bright, then release the power button

When your Quest or Quest 2 boots fully, try searching on the vrowser again

10. Factory Reset Headset

If none of the fixes above work, then the last fix to try would be to reset your Quest 2 headset.

Before you reset your headset, you may want to back up your games and progress on the cloud. To back up your games and progress, please follow these steps:

1. Strap on your headset and press the Oculus button on the right controller

2. On the Universal Menu, select Quick Settings

3. Select Settings

4. Select System

5. Select Backup

6. At Cloud Backup, toggle to turn it on.

Then, wait 30 minutes before you reset your Quest 2 headset. To reset:

To reset using phone app:

1. Make sure your Quest 2 is fully charged

2. Open the Oculus app on your phone

3. Select Devices

4. Select your Oculus Quest 2 headset

5. Select Advanced Settings

6. Select Factory Reset

7. Confirm Reset

To reset using headset:

1. Make sure your headset is fully charged

2. Turn off your headset.

3. Hold the power and volume down button on your headset down simultaneously

4. Hold until the start-up screen loads on your headset

5. Use the volume buttons on your control to highlight Factory Reset and press the power button to select it

6. Use the volume button to highlight Yes, Erase and Factory Reset

7. Press the power button to select it

This should clear the Oculus assistant error on your Quest or Quest 2.

11. Contact Oculus

If even resetting your Quest or Quest 2 does not clear the Oculus Assistant Service Keeps Stopping error, then there is a very-serious issue which requires manufacturer intervention.

You can open a support ticket with Oculus.

Brady Klinger-Meyers is an experienced tech writer and marketer who currently writes for Techzillo as well as other popular sites like MakeUseOf. At Techzillo, he focuses on consumer technology in general with his interest being Android OS. Read our Editorial Guidlines and Fact Checking process.

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