Experiencing technical difficulty when you are using TikTok can’t be aggravating. However, one technical difficulty most people experience is a poor internet connection.
There are many people who don’t know how to resolve issues with poor internet when they are using TikTok. In this guide, you are about to be introduced to some alternatives you can utilize to resolve the issue on your own.
Everything from switching from Wi-Fi to data, turning off a VPN, restarting your router, and updating the app is available to you. So, let’s jump in and see what works best for you!
Why Does TikTok Say No Internet Connection
1. Poor Internet Connection
When this type of issue comes up, sometimes, many tech-savvy individuals forget to consider the probability of why their app isn’t working correctly. The most common issue may be your internet connection.
If you reside in a rural area that is considered to be a country road area, your internet connection may be a little weak.
If you live in a home where there is a constant flow of an Internet signal, and there are multiple devices connected to that signal, this may also be a red flag to investigate.
When there is an internet connection available, sometimes, the signal only allows a certain number of devices to be connected to it.
So, you may want to try disconnecting one of the devices linked to the signal or disconnect all of your devices from the signal and use a different internet connection overall. As it was stated, there are many possibilities that could contribute to this problem.
Although with many possibilities, there are many resolutions to kick this issue out of the way. Let’s proceed to check out some quick and simple fixes that you can perform on your own to resolve the issue right away!
Fix 1 – Switch From WIFI to Data Vice Versa
If you are using Wi-Fi and you notice your Wi-Fi signal is the issue, you may want to switch your Wi-Fi connection off and use your data instead.
To use your data on your Android device:
1. Drag your finger from the top of your screen to the bottom.
2. Next, you will see your Wi-Fi connection highlighted.
3. If the signal is highlighted, tap it to switch the Wi-Fi signal off and turn on your data connection.
4. After your data is on, log back into your TikTok account, and attempt to navigate the app, and see if there are any pop-up errors that will appear pertaining to your internet connection.
To switch from Wi-Fi to data on your iPhone / iOS device, you will perform these steps:
1. First, you will navigate to your settings app.
2. From here, tap on cellular and then select cellular data.
3. You will have the option to turn the data on or off for any application that you are using on your iPhone.
And if you are using your data connection on your Android or iPhone / iOS, you will perform these same steps.
But this time, you will switch your data off and turn on your Wi-Fi. Doing this will allow you to rule out whether your Wi-Fi or your data connection is the problem for why you are having a bad internet connection when using Tiktok.
If there are further issues with your data connection, you may want to reach out to your cellular provider for the inquiry.
And if you are experiencing any technical issues with your Wi-Fi connection, you may want to reach out to your internet service provider for further inquiry.
Fix 2 – Turn Off VPN
A VPN provides an encrypted server and highs your IP address from corporations, government agencies, and possible hackers.
If you are connected to a Virtual Personal Network, this may be the cause of why you are experiencing a poor internet connection when you are using the app.
If you’re connected to a VPN, and you are looking to disconnect the VPN, for Android users, you must:
1. First, log out of your TikTok account.
2. Go to your phone’s settings and look for the network and internet or connections menu
3. Tap on VPN and select the VPN profile.
4. -Depending on your phone’s manufacturer, you may see a toggle switch, in which case just toggle off the VPN, or if you are prompted with a disconnect button, disconnect the VPN using that button.
To disconnect the VPN for iOS users, you must:
-First, log out of your TikTok account.
1. Tap the VPN slider near the top of the settings app to disconnect from the VPN. Another way to disconnect from the VPN and the settings you will go under settings, then tap General, and select VPN. To disconnect the VPN, tap the status option at the top of the page and then set it to the off position.
2. Once you have disconnected from your VPN on your Android or iOS device, this should allow both your Wi-Fi and cellular data to have smoother functionality. In other words, disconnecting the VPN allows less interference when using your TikTok app.
3. After disconnecting the VPN, log back into your TikTok account and attempt to navigate the app. Be sure to be observant of any pop-ups or errors that may give you a notification that you are experiencing a technical difficulty with your internet.
Fix 3 – Get Into An Area With Better Signal
Sometimes, if you are experiencing technical difficulties with your internet, it is essential to be aware of your surroundings. When we say be aware of your surroundings, it’s basically to understand the signal in the area in which you are residing or traveling.
If you reside or travel through an area that is considered to be a city limit, you have a greater chance of having a better signal. Also, you will be closer to any cellular towers if you are using your cell phone when you are on TikTok.
If you are using your device in a rural area, your chances are very low of getting close to a perfect signal. However, the same rule of thumb applies if you are using a laptop or any other PC when you are on the app.
Whether you are utilizing cellular data or a Wi-Fi connection, if you’re in a rural area, your signal will be weak. And if you are in a more urban location, your signal may be a bit stronger.
So, if you find yourself in a location where your internet connection is not as strong, you may want to wait until you get back to the city limits to have a stronger connection.
Fix 4 – Restart Your Router
If playing around with your internet connection on your device hasn’t resolved the problem, you can also try resetting and restarting your modem just to be on the safe side.
If you have attempted resetting your network settings and there is no progress, you may want to attempt to restart your router right away.
There are many ways to restart your router. The simplest way is to unplug the router from the wall outlet, wait for approximately 10 seconds, and then plug the router back into the wall outlet.
A reset and restart are two different alternatives. A restart is considered rebooting the system. Whereas a reset may take a little longer.
Most routers have a tiny reset button located at the back of their’ panel. You may need a pen-pointed tool to reach the reset button at the back of the router.
If you have a pin-pointed tool, press and hold the small reset button on the back of the router. You must press down and hold the button for approximately 10 seconds and then release it. This will automatically reset the router.
After the reset or restart process is complete, log back into your TikTok account and attempt to navigate the app again. Be sure to be on the lookout for any pop-up errors that will give you a notification that you are experiencing an issue with your internet connection.
If you are still receiving any errors pertaining to your internet connection, you may want to proceed to the next alternative to cover all bases.
2. There’s A Bug
I know many people are thinking, “There’s that disgusting bug word again!” Although bugs are super aggravating, it is something to take into consideration why you’re not able to have a strong internet connection when you’re using TikTok.
There may be something internal going on with the app. So, it’s worth taking a look into it to weigh out any deeper issues that are possibly taking place.
Bugs tend to happen when it’s least expected. You could be having a great day surfing the web and ready to open your TikTok app to view some funny videos to start your day.
But, when you attempt to open your app, you notice nothing is showing up, and you are getting errors and messages pertaining to a poor internet connection. That’s a bummer, for sure.
Although tech bugs can be sneaky and nasty little critters, there’s always a way to take them out and exterminate them for good. There are a few quick fixes and resolutions to resolve these buggy situations. Let’s check out a few of them right now!
Fix 1 – Log Out, Then Back In
Sometimes, the simplest way to fix an internet connection issue is to log out of the app that you are using and log back in.
To log out of your TikTok account, you will proceed with the following steps:
1. First, if your TikTok app is already open, tap on the profile icon located at the bottom right of your screen.
2. Once you are redirected to your profile page, the top right-hand corner of your screen will be three horizontal lines. Tap on the lines to open your menu.
3. Once the menu has appeared, you will see the options for Creator tools and settings and privacy. Tap on settings and privacy to open your settings menu.
4. When your settings menu has appeared, scroll all the way down to the bottom of the page until you see the option to log out at the very bottom.
5. Tap on the logout option to log out of your TikTok account.
6. After you have successfully logged out, log back into your TikTok account with your credentials. After you have logged back in, be aware of any error messages or pop-ups pertaining to an issue with your internet connection.
7. A simple reset of the app could definitely do the trick. If you are still experiencing any technical difficulty with your internet connection when using Tiktok, proceed to the next alternative to see if that will work for you.
Fix 3 – Clear Your Cache to Get Rid of TikTok Bugs
Having severe cache backup can cause the functionality of your app to slow down. Also, this could be the cause for a while you getting errors pertaining to your internet connection when using the app.
So, you may want to consider clearing your cache storage. Cache storage can build faster than you think. Most people tend to forget about cache storage, especially when the app they are using isn’t working correctly
After your cache is cleared on your Android or iOS device, relaunch the application.
After the cache storage has been cleaned up, open the application and attempt to navigate the app once more.
If you are able to perform this action and there are no issues with the internet connection, the issue is resolved.
If the issue persists without any progress, you may want to resort to the next method of resolution.
Fix 4 – Uninstall and Reinstall the App
As a forewarning, this next alternative may appear time-consuming to some users. This process might take a small chunk of your time. But it would be worth it in the end. And that method is to uninstall and reinstall TikTok again.
To uninstall TikTok on your Android device, you must:
1. Open the Google Play Store on your device.
2. In the search bar, type in TikTok.
3. Once TikTok has appeared in the Google Play Store, you will see an option to uninstall it.
4. Tap the option to uninstall the app.
For consumers that are using an iOS device, to uninstall TikTok, you must:
1. Open TikTok on your iPhone.
2. Tap your profile icon in the top left corner.
3. Now, choose the gear icon in the top right.
4. Swipe down to the bottom and tap delete account.
5. Finally, follow the prompts to finish deleting TikTok.
6. The following steps that will appear will allow you to uninstall TikTok from your device.
After TikTok has been successfully uninstalled, navigate back to your Google Play Store for Android users or App Store for iOS users, and reinstall the app on your device.
After the app has been reinstalled and you are logged in with your credentials, attempt to navigate the app, and be sure to be on the lookout for any prompts or pop-up errors pertaining to your internet connection.
Fix 2 – Update TikTok to Get Rid Of Bugs
Updates are always a vital part of an app’s functionality. Sometimes, it is essential to consider that your application needs to be updated in order to perform properly. If your app is out of date on your personal device, it may not work properly.
So, you may want to consider checking for an update to ensure 100% productivity and quality of the app’s functionality.
If you are using an Android, to update your TikTok app, you must:
1. Google Play Store on your device.
2. Once the Play Store is open, tap the profile icon in the top right corner.
3. Tap on Manage Apps and Device.
4. Tap updates available.
5. If there is an update available for TikTok, the update button will appear next to it.
6. Tap on the update button to update the app.
For consumers that are using an iOS device, to update your Tiktok, you must:
1. Open the App Store.
2. Tap on your account icon in the top right corner.
3. If you have any available updates, the updates will show up underneath the Personalized Recommendations button and above the list of apps that have been updated recently.
4. Find TikTok, then tap the update button next to the app name if there is an update available to install.
Once the update is finalized for your app on your Android or iOS device, relaunch the application again. Once the app is launched, attempt to navigate the app to ensure there are no internet issues when you are using the TikTok application.
Remember, updates are highly critical for an application on your device. Updates are your best friend.
3. TikTok Is Down
Fix 1 – Wait For TikTok To Go Back Up
Sometimes, when an application or website isn’t working the way you expect, it is due to the server for that app or website currently being down.
That can be painful for some consumers. The only option to take heed of at that moment is to wait for the TikTok app to come back up.
Usually, suppose there is an internal issue with the app, just like other applications such as Facebook, YouTube, or any other application or platform.
In that case, the app developers will notify consumers via email or text message, notifying them that there is an ongoing issue they are working hard to resolve.
So, if you are experiencing any technical issues with not being able to find a user on TikTok, it’s possible that the server connected to the app is down for a moment.
So, don’t go bananas and throw a fit because the app isn’t cooperating with you. Just breathe and be patient.
As a forewarning, there is never a set time or deadline for how long a server may be down. So, if you are waiting for the server to revive, you can utilize your time wisely. For the waiting period, you can pre-record a new video that you want to post.
If you don’t feel like recording a new video due to not being inspired because of the outage of the server, you can scroll through videos on other platforms to gain inspiration.
When there is an outage for an app’s server, people can view this issue as something that can break your spirit and kill your mood. But it’s not about what the issue is. It’s about what you do while the issue is being resolved.
While you’re waiting, you can also contact TikTok support for further inquiry to see what’s going on. Getting advice from a representative or some helpful articles from the app wouldn’t hurt.
When you are using your TikTok app, the last thing you want to experience is an issue with your internet connection. You don’t ever want to be in the middle of posting or creating a video and notice your internet has gone out.
Or, if you have a routine where you watch funny videos to start your day, you don’t want to start your day with a frown because your signal is not strong enough.
For all of my Tiktok users who have experienced this, you now have these handy-dandy tips on standby to assist with resolving the issue.
If you experience a poor internet connection, you may want to switch from Wi-Fi to data, switch off your VPN if you’re using a VPN connection, get into an area with a better signal, and even try restarting your router.
And if you think there’s a bug issue, you can try logging out, then logging back in, clearing your cache, reinstalling the app, and updating the app to exterminate those bugs. And if there is no progress, you may have to wait for the app’s server to revive.
However you proceed, you have these alternatives at your disposal.