Netflix is one the most popular streaming services you can throw your hard earned cash into and get a plethora of content. Unfortunately, it isn’t a perfect service–nearly perfect, but not quite.
Some users experience an issue when trying to download content to devices. When Netflix downloads aren’t working, what do you do? Well, thankfully, there’s plenty of fixes you can make use of that can potentially solve your itty bitty problem.
Check the Network Status for Device and Server
Depending on the device you’re using, you may not actually be connected to the network you’re using. If you’re using a desktop computer and or laptop, ensure that you connected to the correct Wi-Fi network or, if you’re using an Ethernet cable, ensure that it’s been inserted corrected and snug in the Ethernet port.
As for mobile devices, smartphones or tablets, you can check your network status by opening your Settings, like so:
1. Locate and launch the Settings app.
2. In the Settings menu, scroll down until you come to the Wi-Fi menu option. If you’re using an iOS device, you’ll find Wi-Fi in the left hand column.
3. Make sure that Wi-Fi has been turned ON. Afterwards, connect to a Wi-Fi network by selecting one within range and providing the necessary password to use it.
If you’ve checked your network and Netflix still isn’t responding, then you’re next step is to, of course, check Netflix’s server status, because it could be down. You can check Netflix’s current server status by visiting “Is Netflix Down?” and you’ll get a server status for your area.
Check Your Download Limit
If you’re met with a download error, it’s possible you’ve reached your limit on the number of content you’re allotted. The download limit for a single device is 100 titles. When one tries to download anymore after 100 downloads, you will get hit with a download error.
Restart Your Device
So, you’ve checked Netflix’s server status and your network status and all lights are green, but your Netflix download still isn’t working. The next step is to restart your current device, whether that be a computer, laptop, smartphone, tablet or whatever device you’re attempting to watch Netflix with.
By pressing the Power button on your device, you can bring up power options and restart your device.
Reboot Your Modem and Router
The other side of the coin to your network status is your network itself. Sure, you might be connected, but you may have a connection strength that is incredibly poor. A poor connection is going to make downloading Netflix very hard, and in some cases nearly impossible.
By rebooting your modem and router, you are flushing any errors and packets that may have been lost during the transaction. What the average user doesn’t realize is having your modem and router on all the time without rebooting will eventually lead to a network strength that is only a fraction of what it could be. Rebooting your modem and router is, essentially, giving your equipment a break.
1. Locate your modem and router (if you have a router). In the back, find the power cable for both your modem and router. Follow the cords until you reach the power outlet they are both plugged into.
2. Pull the power cords from the power outlet and give the modem and router at least 2 minutes.
3. After 2 minutes has passed, plug your modem and router back in. Give your modem and router time to reboot and start broadcasting your network. Double-check it’s working by using another device like a mobile device or a computer.
Clear Netflix’s Cache and Data
Like your modem and router, apps on your mobile device can, over a period of time, accumulate errors. This is especially true in your device’s cache and data. Cache can get corrupted, leading to errors and more errors means more corruption. You can usually fix it by dumping the cache and, in a worst case scenario, uninstall and reinstall the Netflix application. If you’re using an iOS device, you’re better off uninstalling Netflix and reinstalling it from the App Store.