Kindle Won’t Turn On? Try These 21 Fixes

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Kindle Won't Turn On

As with many devices, it can be frustrating if you are having trouble with them. This article will walk you through the steps you should take if you find yourself in the case your Kindle is not turning on.

Why Won’t My kindle Turn On

When your kindle screen won’t turn on, you’ll also see an exclamation mark on a white screen. This happens when your Kindle has run out of battery. But in your case, it won’t turn on for other reasons.

1. Software issue/Bug/Glitch

If you’ve had any technical issues with a device in the past, you might have noticed a pattern in one of the troubleshooting solutions posted in many articles.

One of the most common and probably simplest solutions to many issues that arise with any device is finding the issue within the device’s software.

If you find yourself that your Kindle is not turning on, a likely cause could be a software issue or a bug/glitch within the device’s operating system. Luckily as common as these glitches can arise, the solutions to fixing these issues are just as simple to perform and get your device back and running again.

Fix – Force Restart Kindle

The first method you want to try when it comes to having any kind of software issue or bug within your Kindle is to try to force restart your Kindle. Force restarting your Kindle is simple and is only a matter of pushing a few buttons and waiting.

Just like in any other device, when you perform a force restart on your Kindle, your previously established data and information will not be deleted.

A force restart is simply a wipe out of any potential issues or bugs the device might be dealing with. Follow the next steps to perform a forced restart on your Kindle device.

1. Have your Kindle at hand. To begin the restart process, press and hold the Kindle’s power button until the screen flashes.

2. Once the screen on your device stops flashing, let go of the power button.

3. After letting go of the power button, your device will begin the restart process.

  1. Once the restart process has finished, go ahead and proceed with turning on your Kindle device.
  2. Check to see if your Kindle turns on without any issues.

Fix 2 – Keep Force Restarting

Despite being one of the most common fixes to many software issues that any device can have, there might be a chance that the first time you perform a forced restart, it does not fix the issue and might leave you wondering if you actually performed the process correctly.

If that is the case, you might want to go ahead and try to perform another forced restart on the device. Follow the next steps in order to proceed with a second attempt of the forced restart on your device.

1. Have your Kindle at hand. To begin the restart process, press and hold the Kindle’s power button until the screen flashes.

2. Once the screen on your device stops flashing, let go of the power button.

3. After letting go of the power button, your device will begin the restart process.

4. Once the restart process has finished, go ahead and proceed with turning on your Kindle device.

5. Check to see if your Kindle turns on without any issues.

6. If needed, perform a third forced restart and follow the steps once again from the beginning.

Fix 3 – Charge Kindle and Hold Power Button For 30 Seconds

One thing that might have gone over your mind about why your Kindle is not turning on could be that the device has fully drained and needs to be charged and connected to a power supply.

This seems a bit too easy for a solution to a Kindle that is not turning on but connecting the device to the power supply and then performing a restart on the Kindle could be the fix to the software glitch you might be experiencing.

Follow the directions below in order to perform this troubleshooting method successfully.

1. Find your Kindle device and ensure it has its designated charger at reach.

2. Connect the Kindle and the charger to a power supply.

3. Once the Kindle is being charged, you will be able to see that there is a flashing that represents that the device is keeping a charge.

4. At the same time that the Kindle is being charged, hold the power button on the device for 30 seconds.

5. After the 30 seconds are up, let go of the power button on the Kindle.

6. Try to turn on the Kindle device one more time and verify if the device is working properly after following this troubleshooting method.

Fix 4 – Leave the Kindle Alone For An Hour

Once you have gone ahead and connected the Kindle device to a power supply, perform the soft reset by holding down the power button for 30 seconds, and you notice that the issue with the software glitch has not been fixed yet, it might be time to simply leave the Kindle by itself for a bit.

What we refer to with this is that devices are overkilled, may get overheated, and need time to cool off and work as normal again. This is something that is common and happens to many devices all the time.

This is something that is easy and simple to test out to see if this is the real issue behind why your Kindle device is not turning on. To try out this troubleshooting method, you must leave the Kindle device alone for about an hour.

You will want to keep the device plugged into a power supply through its charger during this time. This is so you can eliminate, at least for now, that the device is not turning on due to a lack of battery.

Fix 5 – Wait For The Problem to Fix Itself

If you have already gone ahead and left the Kindle device alone for an hour and made sure to keep it in connection to a power supply, and you notice that even after this time has passed, the issue with it not turning on still remains, you might want to try and wait for the problem to fix itself.

As mentioned, many times, a device is simply overheated and might need some time of not being used to go back to its fully functioning state.

On average, this waiting process should only take about an hour or two, as mentioned in the previous step but if you have enough time, try waiting a day or two before making any changes or repairs to your Kindle device.

Fix 6 – Replace Kindle

One of the last troubleshooting solutions you might want to take since it can be the most expensive out-of-pocket cost is directly replacing your Kindle device (view on Amazon) with one of the most reliable Kidle models out there, the Kindle Fire HD 10. 

Often, repairing your device or taking it to a professional to get the device fixed might be more expensive than just replacing it.

If you have the means to do so and you would prefer to simply get your Kindle working as soon as possible, then replacing your Kindle would be a great and simple solution to your issue.

Fix 7 – Contact Amazon Support

The last option you might have in case you believe you are dealing with a software glitch or a potential bug within the operating system of your device is to go ahead and contact the Amazon support team.

Amazon has a customer service support team that assists in all sorts of issues that users might be having with their devices, including the Amazon Kindle tablet.

Contacting the Amazon support team is a simple process. Getting ahold of a customer representative is easy as they have numerous methods of contacting someone on the customer support team.

Whether you call, use their chat support, or contact them via mail, there is a sure method for you to be able to contact an Amazon support representative in order to further explore your options when it comes to getting your Kindle repaired or replaced.

2. Hardware Problem (Maybe a Loose Connection in Screen)

At times, there might not be an issue with a software glitch and instead, the problem might be caused with an issue that has to do with a hardware problem.

Hardware issues with any device can be a bit more difficult to resolve without having to fully open the device and have to play around with the wiring.

There are few options that you have when dealing with any sort of hardware problem; most of these methods do not require any opening of the device. Follow the next potential solutions to a possible hardware issue within your Kindle.

Fix – Press Down Hard on Screen, especially at the Top, Do the Same on the Back

Many times, a hardware problem simply means that there could be a loose connection somewhere on the screen of the device.

There are methods that are simple and easy to do without having to open up your device and check the wiring, ensuring that everything is connected. The first thing you will want to try is pressing down on your screen.

What this does is that it ensures that everything is tightly connected and that no connections or wirings are loose, preventing any issues with the screen not turning on. Follow the next steps in order to try using this method to make sure wires are connected.

1. Make sure that the screen on your Kindle is not visibly open from any of the sides or tops and bottoms of the device.

2. Press down hard on the Kindle screen without applying too much pressure.

3. You will want to focus on the top of the device when pressing hard and apply pressure. Many times, the top wires found in the device tend to loosen up and this should be an area that you focus on.

4. Once you have pressed down hard on the front of the screen, you will want to also follow the same procedure on the back of the device.

5. Using the same method, press down hard but gently on the top of the back of the device.

6. Once you have pressed down on both the front and the back of the device, try turning on the device using the power button of the Kindle. Verify if the device is turning on or the problem remains.

Fix 2 – Smack the Back and Front of the Back and Force Restart

If you notice that the issue with your Kindle not turning on remains and you want to continue with the troubleshooting methods, there might still be a chance that your device has loose cables inside of it and might need a bit more external force in order to get those loose cables back into place.

Use the following steps in order to try once again in the process of getting those wires back into place.

1. Make sure that the screen on your Kindle is not visibly open from any of the sides or tops and bottoms of the device.

2. Hit down hard on the Kindle screen without applying too much pressure. Start with the back of the device.

3. Once you have pressed down hard on the back of the device, you will want to also follow the same procedure on the front of the device.

4. Once you have pressed down on both the front and the back of the device, you will want to go ahead and proceed with a forced restart of your device.

5. Remember that a forced restart is not the same as a factory reset; a forced restart will simply wipe out any bugs or software glitches and will keep all of your settings and information untouched.

6. To begin the forced restart process, press and hold the Kindle’s power button until the screen flashes.

7. Once the screen on your device stops flashing, let go of the power button.

8. After letting go of the power button, your device will begin the restart process.

9. Once the restart process has finished, go ahead and proceed with turning on your Kindle device.

10. Check to see if your Kindle turns on without any issues.

Fix 3 – Tap on the Screen

One of the last methods that you can try if you still believe that your Kindel is dealing with a hardware problem but you do not want to go ahead and try opening your device to configure the wiring of it, is to go ahead and tap on the screen.

At times, using force isn’t the only method that can get these wiring issues fixed if there is a loose connection.

Simply tapping around on the screen can get these loose wires back into place and get the connection going again.

Tap around the screen as mentioned and make sure to get every little inch of the screen, both the front and the back of the device, if you want to make sure that you every wire. This should be a quick and simple process and once done, verify if this was able to get wires back into place by simply trying to turn on your device again.

If your device does not turn on, then you might need to have your device’s hardware checked more deeply, or this issue could be caused by something outside of a hardware issue.

3. Battery Issue

If you notice that your Kindle is not turning on, one of the most common issues to why this could be happening is having any sort of issue with your device’s battery.

There are several methods you can try in order to make sure that you have a working battery on your device and that you are making sure that it is working to its full capacity.

Follow the next troubleshooting methods to fix your potential battery issue.

Fix – Charge the Kindle

The first method you will want to try in order to make sure that your Kindle’s battery is working to its full capacity is making sure that the device’s battery is fully charged and that it is actually charging.

This will be something that is simple to test out and to make sure that it is working as it should be. The next steps will walk you through making sure your battery is being charged and that your Kindle is receving the power it should be.

1. Gather your Kindle device and your device’s charger. You can use either the original charger that the device came with, or if you have another charger that works with the device, then go ahead and use that charger.

Note that Kindle’s use a certain type of cable to charge; typically, you need to use a micro USB or Type C charger cable. This excludes lightning cables used to charge Apple device such as iPhones and iPads.

2. Plug in your cable to your device and into the power outlet that you will be using for the charge cycle.

3. Once the cable is plugged in on both ends, you will notice that the device screen will show a thunderbolt symbol that will represent that the device is being charged succesfully.

4. If you see this symbol, then go ahead and keep your device plugged in and let it charge for a few hours in order for it to reach full charge capacity.

5. If you do not see that the symbol has appear on your device’s screen, then there is a likely chance that your device is not charging and will not charge despite being connected to a power source.

Fix 2 – Repair/replace Battery

When trying the previous method, if you noticed that despite having the Kindle device and the charger plugged in, you did not see any charging symbol on the device, it might be a sign that it is time to repair or fully replace the battery on your device.

This is simple process but can cost money if you are looking to either repair or replace the battery as you will need to get a completely new or used battery that is in a good state or condition. If you are going to replace the battery yourself, follow the next steps.

1. Open up the back of the device with a small screwdriver that matches the screws on your Kindle device carefully.

2. Locate the device’s battery. It should be removable.

3. Look at the battery’s model number and use this information when you are ordering the replacement battery.

4. Once you have received the replacement battery, follow the same steps that were used in order to open up the back of the device in order to install the battery.

5. Make sure the battery lines up with the hinted lines on the slot for the battery.

6. Once the battery is installed, close up the back of the device.

7. Follow the same steps to start charging your device.

8. If you see a lightning bolt symbol on the device screen when plugging it into a power source, then go ahead and keep your device plugged in and let it charge for a few hours in order for it to reach full charge capacity.

Fix 3 – Get a New Kindle

If you tried replacing your battery and it did not fix your Kindle’s issue, one of the last troubleshooting solutions you might want to take since it can be the most expensive out-of-pocket cost is directly replacing your Kindle device in its totality.

Often, repairing your device or taking it to a professional to get the device fixed might be more expensive than just replacing it.

If you have the means to do so and you would prefer to simply get your Kindle working as soon as possible, then replacing your Kindle would be a great and simple solution to your issue.

4. Cable or Port is Faulty

If your Kindle is not turning on and you have already tried charging it but had no luck in fixing the issue, it is possible that the cable you were using or the Kindle port itself is faulty and is keeping the device from being able to be charged to its full capacity.

The following steps will allow you to test if your cable or device’s port are faulty.

Fix – Try a Different Cable

1. Gather your Kindle device and a charger cable that is new or different from the original one you used previously.

Note that Kindle’s use a certain type of cable to charge; typically, you will be using a micro USB or Type C charger cable. This excludes lightning cables used to charge Apple device such as iPhones and iPads.

2. Plug in your cable to your device and into the power outlet you will use for the charge cycle.

3. Once the cable is plugged in on both ends, you will notice that the device screen will show a thunderbolt symbol representing the device being charged successfully.

4. If you see this symbol, then go ahead and keep your device plugged in and let it charge for a few hours in order for it to reach full charge capacity.

5. If you do not see that the symbol has appeared on your device’s screen, then there is a likely chance that your device is not charging and will not charge despite being connected to a power source

Fix 2 – Replace Cable

If you went ahead and tried using a different cable and it did not work, you should try using a completely new out-of-the-box cable in order to ensure that the cable is not the issue.

Fix 3 – Clean Port with Compressed Air or Light Brush

There might also be a chance that your port is dirty and needs to be cleaned for a charge to be kept. Follow the next steps in order to clean the device’s port.

1. Get your hands on a compressed air can or a light brush such a soft bristled toothbrush.

2. Making sure that there is nothing obstructing the port, use the compressed air to blow into the port. Keep about 6 inches of distance from the port to avoid damage.

3. Follow this by carefully cleaning with a light brush.

Fix 4 – Change Port

At times, the port of the device also needs to be changed as it might not be working at all anymore and will prevent the device from receiving a charge. Follow the next steps to change the port.

1. Using a small screwdriver that matches the screws on your Kindle device, open up the bottom of the device carefully.

2. Look at the port and use this information when you are ordering the replacement port.

3. Once you have received the replacement port, follow the same steps that were used in o

4. Once the port is installed, close up the bottom of the device.

5. Follow the same steps to start charging your device.

6. If you see a lightning bolt symbol on the device screen when plugging it into a power source, then go ahead and keep your device plugged in and let it charge for a few hours in order for it to reach full charge capacity.

5. Power Button Broken

Fix – Push Down Hard on Power Button

If you believe that the issue is coming from a broken power button, to ensure that all of the button’s wiring is working properly, push down on the power button to make sure that the device can turn on.

Fix 2 – Repair Kindle

Take the Kindle device to a dealer that specializes on Kindle repairs. If you have a device warranty, check with Amazon to see if there are any dealers that will perform the repairs with no out of pocket costs.

6. Issue With Wall Outlet

Fix – Switch to A Different Outlet

In order to make sure that the issue is not coming from a fault power switch that you are currently using, switch to another power outlet around the location and test out to see if it is successfully charging the device.

Fix 2 – Stop Using PC or Extension to Charge Kindle

Take a step further and stop using any sort of PC or extension to charge your device. Simply use your new charging cable and working port to charge.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.

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